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Esure Reviews

3.4 Rating 1,894 Reviews

61 %

of reviewers recommend Esure

Company Reviews

3.4

Based on 1,894 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5

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Esure 1 star review on 25th December 2024

Esure 1 star review on 25th December 2024

Esure 1 star review on 16th September 2024

Esure 1 star review on 16th June 2024

Esure 1 star review on 16th June 2024

Esure 1 star review on 16th June 2024

Esure 1 star review on 26th January 2024

5

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“they will mislead you”

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Posted 8 years ago

“I have recently had my car stolen then recovered, it took them over 4 weeks to give me a courtesy car even though they had possession of the car within the first week. It has been 4 weeks and they haven't declared whether it has been written off or repairable. The staff and not sympathetic and do not care. I asked to be contacted daily by someone as it was me who was chasing them but daily...but surprise surprise they didn't and it was still me chasing up a team who quite frankly didn't care that I didn't have a car or any means of transport for 4 weeks. They have so much small print which you don't get to notice until you make a claim and costs you much more..Go with someone more trustworthy such as Directline I will never ever go back to Esure ever again.”

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Posted 8 years ago

“I'm not used to not having any paper work sent”

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(Car Insurance) - Posted 8 years ago

“Painless and very easy to navigate site.”

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(Car Insurance) - Posted 8 years ago

“The access to the website was easy as well as the information to and from the Company. Provided their next cover offer is competitive I shall insure with them again.”

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(Car Insurance) - Posted 8 years ago

“The Esure agent that spoke to me was very pleasant and efficient, she was very helpful, and knowledgeable, and I ended the call with asmile on my face ! Thank you.”

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(Car Insurance) - Posted 8 years ago

“I found it easy to communicate with the right people in the office. They were helpful in all respects taking me through item by item and listening to my answers patiently so that any misunderstandings of which there was few were easily sorted. The premiums while high because of the type of vehicle I drive they compared very satisfactorily with previous policies. Having been driving for more than fifty years I found their questions on my health and fitness were minimal yet reasonable. There was no stress involved in the transaction and afterwards I felt quite satisfied that I had chosen the right company.”

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(Car Insurance) - Posted 8 years ago

“Car insurance is a necessary evil. One has to pay for it, but hopes never having to claim”

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(Car Insurance) - Posted 8 years ago

“A breath of fresh air – very impressed by their customer service when setting up the policy, so much so that I anticipate moving one of my others cars to an esure policy – they offer a discount for multiple vehicles. Fortunately I've not had to claim, which I suspect is the real test of how robust their customer services are, so my experience of them as a provider is limited but positive thus far.”

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(Car Insurance) - Posted 8 years ago

“A very good service thank you.”

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(Car Insurance) - Posted 8 years ago

“Excellent service and cheapest car insurance around thank you,”

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(Car Insurance) - Posted 8 years ago

“Great company offering great value and service”

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(Car Insurance) - Posted 8 years ago

“Excellent service And the cheapest quote I had”

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(Car Insurance) - Posted 8 years ago

“Very helpful”

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(Car Insurance) - Posted 8 years ago

“Great price great insurance”

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(Car Insurance) - Posted 8 years ago

“Very poor communicate when someone profoundly deaf and they don't accepted some one in family act behalf on car of owner also they cancelled insurance policy as they think it's fraud. Being deaf is not easily to accessible. They won't accept email or in written a letter. Pathetic company I ever had insurance with.”

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(Car Insurance) - Posted 8 years ago

“I have found ensure to be very good at ensuring everything is kept very simple but very professional all your requirements are met and very easy to understand they make sure your policy is tailor made to suit you even down to the best breakdown cover you need thank you ensure for peace of mind you give with your policy”

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(Car Insurance) - Posted 8 years ago

“Fantastic insurance company.very good price for insurance cover.”

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(Car Insurance) - Posted 8 years ago

“I found E sure easy to deal with, efficient in the setting up and jargon free.”

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(Car Insurance) - Posted 8 years ago

“No complaints very good”

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(Car Insurance) - Posted 8 years ago

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Esure is rated 3.4 based on 1,894 reviews