Esure Reviews

Name: Esure
Rating: 3.43

3.4 Rating 1,894 Reviews

61 %

of reviewers recommend Esure

Company Reviews

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3.4

Based on 1,894 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5

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Esure 1 star review on 25th December 2024

Anonymous

Esure 1 star review on 16th September 2024

Paula

John Aitchison

Esure 1 star review on 26th January 2024

Vytas

Anonymous

Anonymous // 01/01/2019

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“All good, thanks.”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Fortunately I haven't had to make a claim up to now, so can't comment on that, when I had occasion to make changes to my policy I found the person who dealt with it very pleasant and efficient.”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Horrendous service. Don’t waste your time or money.”

Helpful Report

Posted 4 years ago

“Absolutely disgusting service. Wasn’t bothered about listening to customers thoughts and feelings, just kept threatening saying they would write a minor claim down as fully my fault basically messing future insurance up for me - when I was trying to provide evidence for the incident where the other driver was fully at fault and he wasn’t bothered. I had cctv evidence and because it’s not normal that I didn’t get photos due to not carrying a mobile phone around with me he said the cctv is invalid and he was terminated the phonecall. Waste of time this insurance company!!! Look into the fine print as you basically get insured for absolutely nothing. Generally useless. Excesses for everything. Might be “cheap” but that’s because you’re paying for nothing. Literally. Don’t waste your time with them. Absolutely discusting customer service from all departments.”

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Posted 4 years ago

“great building and content insurance, very user friendly website”

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Posted 4 years ago

“Had a claim some 2 years ago and I have just received repayment of the excess, original estimate 4 months. I had been assured that the loading on my premium would also be refunded but this has not been mentioned. Spoke to Esure and told it would be passed to the underwriters to consider. Competitive premiums and ok provided you don't make a claim! Now insured through a different company.”

Helpful Report

Posted 4 years ago

“Make sure you read those terms and condition people. I week of my insurance policy to run before renewal, I need to update my address. Policy Premium goes up £2.83 yet £26 to change the poorly! Zero flexibility. Will I renew my insurance???? I think not”

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Posted 4 years ago

“A big thank you to all involved with my emergency blocked drain problem today my claim was dealt with efficiently and quickly by all concerned from chat line at e sure through to my problem sorted by Lane Drains. Many many thanks.”

Helpful Report

Posted 4 years ago

“Appalling service. Misquoted me after 35 minutes spent clarifying the terms of the insurance I required. When I rang back days later (after 40 minutes waiting in a queue) to take out the policy with my quote reference number they said they can't cover me due to me doing Amazon Flex (which has its own insurance policy to cover drivers during deliveries). Despite clarifying this numerous times during my initial call (for which I got the quote reference), they misquoted me. I'm furious. Spent 1hr 1/2 on the phone for NOTHING. Appalling service from people who clearly have no clue what they're doing. AVOID”

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Posted 4 years ago

“Avoid!!! I missed one payment and they cancelled my insurance without telling me! 2 weeks later after driving around with no insurance they inform me that have cancelled it. I phone them up and paid my payment I had missed. And it was left as that. Cancelled! Few weeks later I have debt collection letters saying I owe them £105 because I cancelled the contract early!!! Absolute joke!!!”

Helpful Report

Posted 4 years ago

“Awful customer service. I tried to change my address less than a week into my policy and told I couldn't as no proof of address was provided to my original address. I live with parents, so the only proof of address I had was driving licence which they wouldn't accept as it had to be a utility bill, which I obviously don't have. We were moving house at the time too. So they advised let it cancel then take out a new policy. Which I did and the new policy was then cancelled as "they had previously cancelled a policy" I phoned up to try and explain and they weren't interested... Both times I was also charged an "admin fee" for the cancellation. I was advised against using Esure by a few people but gave them the benefit of the doubt as they were competitively priced. Thought I'd be safer with a bigger company. I was wrong. I suppose like most places, if you get insurance then never have to change anything or claim they are probably fine... And I guess that's where all the 5* ratings below came from. But don't expect them to be helpful when you need them most. I certainly wouldn't be confident that they would be helpful if I'd have had an accident.”

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Posted 4 years ago

“I suffered a bereavement last year and had to move areas, I rang esure yesterday and told them of change of address, because I suffered a bereavement I would be charged £25 for admin fee. The heartless management were more interested in the money than in real life tragedy that befell their customer aka money making machine. THE MANAGEMENT DOESN'T CARE ABOUT US, ITS ALL ABOUT THE MONEY, DISGUSTING I WILL NOT BE RENEWING MY POLICY IN JULY. if the management is interested at all, I miss my baby everyday and my hear is broken.”

Helpful Report

Posted 4 years ago

“Shockingly poor service, after our son was involved in a very minor impact esure weren't interest and rolled over pleasing the blame on our son and not discussing the incident. Rude staff and very poor service. Dont really care attitude. STAY WELL CLEAR!!!!”

Helpful Report

Posted 4 years ago

“Truly shocking service. Been with them for years. Two claims over five years, then they refuse to insure me again. In the meantime, they don't stop cross selling you home insurance, jeez.”

Helpful Report

Posted 4 years ago

“I had comprehensive car insurance with esure for about 2 years, last year somebody made a claim against me, after that he never called or presented any evidence to support the "claim". 11 lmonth's later esure told me that they still did not have any contact/evidence from whoever made that claim, yet they still told me that i have a "outstanding claim" that could affect my No Claim Bonus Discount. Even worse, after many, many phone calls, email, letters i was told that "the claim was no more" but when i ask for proof of my NCD, on the letter/email, it says that i still have a outstandig claim against me, even if the "claims department" says that they "deleted" that. In the end i moved to a different car insurance. PS: I would give 0(zero) stars for esure if that was possible!”

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Posted 4 years ago

“Esure in my opinion is one of the best insurance company with excellent customer service . They’ll make sure you understand everything and you’ll have the chance to ask them anything. I recommend Esure. For your insurance.”

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(Car Insurance) - Posted 4 years ago

“All I know at moment I am insured”

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(Car Insurance) - Posted 4 years ago

“Due to a broken hip I had to sell my car and cancel my insurance. They were very understanding and gave me a very reasonable refund. I would certainly recommend them.”

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(Car Insurance) - Posted 4 years ago

“Very easy to use and the payment went through smoothly”

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Posted 4 years ago

“Car insurance was much higher than competitors when renewing and excess was crazy for the age of the car”

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Posted 4 years ago

Esure is rated 3.4 based on 1,894 reviews