Esure Reviews

Name: Esure
Rating: 3.44

3.4 Rating 1,886 Reviews

61 %

of reviewers recommend Esure

Company Reviews

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3.4

Based on 1,886 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5

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Esure 1 star review on 16th September 2024

Paula

John Aitchison

Esure 1 star review on 26th January 2024

Vytas

Esure 1 star review on 16th December 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid!!! I missed one payment and they cancelled my insurance without telling me! 2 weeks later after driving around with no insurance they inform me that have cancelled it. I phone them up and paid my payment I had missed. And it was left as that. Cancelled! Few weeks later I have debt collection letters saying I owe them £105 because I cancelled the contract early!!! Absolute joke!!!”

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Posted 4 years ago

“Awful customer service. I tried to change my address less than a week into my policy and told I couldn't as no proof of address was provided to my original address. I live with parents, so the only proof of address I had was driving licence which they wouldn't accept as it had to be a utility bill, which I obviously don't have. We were moving house at the time too. So they advised let it cancel then take out a new policy. Which I did and the new policy was then cancelled as "they had previously cancelled a policy" I phoned up to try and explain and they weren't interested... Both times I was also charged an "admin fee" for the cancellation. I was advised against using Esure by a few people but gave them the benefit of the doubt as they were competitively priced. Thought I'd be safer with a bigger company. I was wrong. I suppose like most places, if you get insurance then never have to change anything or claim they are probably fine... And I guess that's where all the 5* ratings below came from. But don't expect them to be helpful when you need them most. I certainly wouldn't be confident that they would be helpful if I'd have had an accident.”

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Posted 4 years ago

“I suffered a bereavement last year and had to move areas, I rang esure yesterday and told them of change of address, because I suffered a bereavement I would be charged £25 for admin fee. The heartless management were more interested in the money than in real life tragedy that befell their customer aka money making machine. THE MANAGEMENT DOESN'T CARE ABOUT US, ITS ALL ABOUT THE MONEY, DISGUSTING I WILL NOT BE RENEWING MY POLICY IN JULY. if the management is interested at all, I miss my baby everyday and my hear is broken.”

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Posted 4 years ago

“Shockingly poor service, after our son was involved in a very minor impact esure weren't interest and rolled over pleasing the blame on our son and not discussing the incident. Rude staff and very poor service. Dont really care attitude. STAY WELL CLEAR!!!!”

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Posted 4 years ago

“Truly shocking service. Been with them for years. Two claims over five years, then they refuse to insure me again. In the meantime, they don't stop cross selling you home insurance, jeez.”

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Posted 4 years ago

“I had comprehensive car insurance with esure for about 2 years, last year somebody made a claim against me, after that he never called or presented any evidence to support the "claim". 11 lmonth's later esure told me that they still did not have any contact/evidence from whoever made that claim, yet they still told me that i have a "outstanding claim" that could affect my No Claim Bonus Discount. Even worse, after many, many phone calls, email, letters i was told that "the claim was no more" but when i ask for proof of my NCD, on the letter/email, it says that i still have a outstandig claim against me, even if the "claims department" says that they "deleted" that. In the end i moved to a different car insurance. PS: I would give 0(zero) stars for esure if that was possible!”

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Posted 4 years ago

“Esure in my opinion is one of the best insurance company with excellent customer service . They’ll make sure you understand everything and you’ll have the chance to ask them anything. I recommend Esure. For your insurance.”

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(Car Insurance) - Posted 4 years ago

“All I know at moment I am insured”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Due to a broken hip I had to sell my car and cancel my insurance. They were very understanding and gave me a very reasonable refund. I would certainly recommend them.”

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(Car Insurance) - Posted 4 years ago

“Very easy to use and the payment went through smoothly”

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Posted 4 years ago

“Car insurance was much higher than competitors when renewing and excess was crazy for the age of the car”

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Posted 4 years ago

“Best insurance company in the UK”

Helpful Report

Posted 4 years ago

“I had an accident. Other party were with Esure too. Claim was settled very quickly 50:50 even though I was not at fault and had photos, witness etc. Ombudsman involved and 2.5 years later they get their lawyers to look at it which is what they should have done at the outset. Lawyers decide I was not at fault. That is after the other side has made a personal injury claim against me which no doubt has been settled. Shocking customer service.”

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Posted 4 years ago

“I wouldn't want to rate this as a 1 star. This is such a poor customer service. As I was wanting to make a claim I was asked silly questions which were unnecessary such as private and confidential documents where I can't have any access to as it has nothing to do with me. It's just ridiculous to even apply for a claim in this”

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Posted 4 years ago

“very good experience. I had it for 4 years in total but I changed it due to the price difference this year.”

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Posted 4 years ago

“They cancelled my insurance without contact before and i had to pay them extra fine because i checked few addresses because i was going to move to another house and it was important for me to know how much will i pay.”

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Posted 4 years ago

“Substantially less money for the some cover that i had with Aviva Straightforward company nothing to complain about so far Thanks”

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(Car Insurance) - Posted 4 years ago

“Avoid this company paid last year £330, they send me a renewal letter with £600. When I call to don't renew the adviser Pipa turn off the call, poor costumer services.”

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Posted 4 years ago

“Yes I agree with the previous reviewer - in my wife's case they sent her a renewal for £900 when the previous year it was £400. On contacting Direct Line we obtained insurance fir £230 ! (and on checking the less favourable reviews on 'Trustpilot' it seems esure do this financial trick with other customers). Direct Line Great. Esure cannot be trusted.”

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Posted 4 years ago

“Would give 0 stars if I could bunch of con artists, cancel my policy twice with no reason then lock my account so I cant change vehicle then to top it off tell me they're canceling my policy cause they're is an error with the account! STAY WELL AWAY FROM THIS INSURANCE COMPANY!”

Helpful Report

Posted 4 years ago

Esure is rated 3.4 based on 1,886 reviews