Esure Reviews

Name: Esure
Rating: 3.44

3.4 Rating 1,886 Reviews

61 %

of reviewers recommend Esure

Company Reviews

Questions

Metrics

3.4

Based on 1,886 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5

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Esure 1 star review on 16th September 2024

Paula

John Aitchison

Esure 1 star review on 26th January 2024

Vytas

Esure 1 star review on 16th December 2023

Anonymous

Anonymous // 01/01/2019

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“Great helpful”

Helpful Report

Posted 4 years ago

“I was involved in an accident and made a claim with esure. I am still waiting 7 days after my car was recovered to get a courtesy car even though my policy has the car hire cover. I ma being passed back and forth between esure and the repairing garage. I was promised a car yesterday after spending over half an hour on the phone and was told would get one between 1 and 4pm today, So i have waited all day with no contact from either Esure or the garage. I finally decided to call and was told i wouldn't be getting any car till the next day. All in all, I am very disappointed, wasted a whole week waiting for a replacement car that never came. I have used many other insurance companies and have made other claims, this is by far the worst experience I have had. At a time when a pandemic is raging and everyone is avoiding public transportation. Myself and my family have been sat at home with no recourse to any means of transportation. Well done Esure.”

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Posted 4 years ago

“Easy to buy . Very friendly and helpful staff”

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(Car Insurance) - Posted 4 years ago

“Good service to avoid insurers bumping up premiums to existing customers and not offering loyalty discounts. £250 insured excess is a great idea too”

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(Car Insurance) - Posted 4 years ago

“Good service”

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(Car Insurance) - Posted 4 years ago

“Great price, quick quote and easy to provide documents needed”

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Posted 4 years ago

“Good to get easy cheap insurance”

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Posted 4 years ago

“Very good easy to work with provide everything I need”

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(Car Insurance) - Posted 4 years ago

“A great deal was offered by Confused. The link to buy, after I'd added extras, took me to Esure & to the basis starting price - so I had to re-load all the extras. It cost £20 more than Confused said it work. Also, unable to unsubscribe from Esure's constant emails.”

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Posted 4 years ago

“Thanks to you I am happy with esure. Keeping fi fees crossed not to need them !!”

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(Car Insurance) - Posted 4 years ago

“Easy to insure gave all details clearly”

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Posted 4 years ago

“They made it very easy and I was covered within minutes.”

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Posted 4 years ago

“Had to ring customer services and they were very helpful”

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(Car Insurance) - Posted 4 years ago

“Cheap and helpful insurance, everything I need for half of what I was paying”

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(Car Insurance) - Posted 4 years ago

“Absolute garbage they cancelled my policy without informing me which meant I was driving without insurance”

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(Car Insurance) - Posted 4 years ago

“Great insurer stayed wirh them for the last 4 years since we moved to a new house however, even without NBC, the premium just jumped year on. Searched at comparison and despite initial phone call with Esure who did reduce the premium by £20, the comparison website deal saved me by £80.”

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Posted 4 years ago

“Iv been with ensure for a few cars Iv had and only recently cancelled due to health, but I will definitely be using them soon as I'm back able to drive. They have always been fair and quick no messing because I hate chatting on the phone and doing stuff like this at the best of times. So if I can do it anyone can.”

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(Car Insurance) - Posted 4 years ago

“ESURE car insurance nice co. And customer service also good and helpful, very polite talk to me.”

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(Car Insurance) - Posted 4 years ago

“They were very helpful and understanding they do everything they can to help you I would recommend esure to anyone thank you”

Helpful Report

(Car Insurance) - Posted 4 years ago

“One of the reasons I went with them was the provision of a courtesy car while mine was being fixed. My car was damaged (not my fault) last week. It took 5 working days for them to decide to fix it at all and then a further few days for parts to come onsite. I understand these things take time yet I was not provided a courtesy car until after my car was on site with them. This was more than 11 days (two weekends) since I first contacted them. To add to this, Covid-19 is still a thing, I am a key worker and people are being encouraged to not use public transport.”

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Posted 4 years ago

Esure is rated 3.4 based on 1,886 reviews