Esure Reviews

Name: Esure
Rating: 3.43

3.4 Rating 1,894 Reviews

61 %

of reviewers recommend Esure

Company Reviews

Questions

Metrics

3.4

Based on 1,894 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5

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Esure 1 star review on 25th December 2024

Anonymous

Esure 1 star review on 16th September 2024

Paula

John Aitchison

Esure 1 star review on 26th January 2024

Vytas

Anonymous

Anonymous // 01/01/2019

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“A very easy and straightforward process to buy this policy; also, it was priced very competitively.”

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(Home Insurance) - Posted 8 years ago

“Exelent company for car insurance at a low cost”

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(Car Insurance) - Posted 8 years ago

“Cancelled my policy well over 1 month ago now. On initial cancellation I was told I would receive my no claims information by email within 1 week. I never received this! I've since called up a number of times, each time being on hold for a minimum of 10 minutes, and have been told I would be sent it that day to my email. I did not receive it any of these times. As we speak I am waiting on hold 15 minutes and counting. It's not hard to send an email these days so I can not see why it is taking so many tries. Fingers crossed this will be the last time, but judging the performance so far I would guess not.”

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Posted 8 years ago

“When I had to make a claim, the service was excellent. I had no forms to fill in - everything was done over the phone. My local approved repairer rand me about 2 hours after my initial phone call to Esure. I would recommend them.”

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(Car Insurance) - Posted 8 years ago

“Very good”

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(Car Insurance) - Posted 8 years ago

“Six months after I made my claim I am still waiting for it to be resolved. I have been out of pocket since this date and when I inquired as to the progress I was lied to by the operative and told that they hadn't been able to find the other party. This was contrary to the fact that I had been to the Police who had provided them with the details at the start and 2 months ago Esure had told me that they had passed my claim to Irwin Mitchell solicitors. This delay will inevitably affect my ability to source authentic car insurance when my renewal is due. Esure are nothing but liars and cheats. A One star rating is one star more than they deserve. Do not use esure.”

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Posted 8 years ago

“Went to compare car insurance and esure was the cheapest one line so I brought it there and than done straight away know problem”

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(Car Insurance) - Posted 8 years ago

“The initial start point was very easy and good but as we are all aware it is only possible to review an insurance company at the time of a claim. Hope I don't have to follow this up”

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(Car Insurance) - Posted 8 years ago

“Great thank you”

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(Car Insurance) - Posted 8 years ago

“Absolutely shocking customer service and very quick to take your money but poor at supplying the service you believe you have paid for”

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(Car Insurance) - Posted 8 years ago

“No problem in getting my cover. Very friendly company to deal with and very professional”

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(Car Insurance) - Posted 8 years ago

“Fantastic and easy to use service. Very pleased and hopefully will be using them again, when the renewal is due :)”

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(Car Insurance) - Posted 8 years ago

“OK.”

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(Car Insurance) - Posted 8 years ago

“Top provider, very good service and prices”

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(Home Insurance) - Posted 8 years ago

“Ok until you claim then they change”

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(Pet Insurance) - Posted 8 years ago

“Had heard a lot of my friends talking about Esure insurence and getting a fair deal. I an happy to say that I now have Esure insurance and I'm very happy with it. Was all really easy to set up and I've already been spreading the word. Thank you.”

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(Car Insurance) - Posted 8 years ago

“One star is too many but you have to put 1!! Dont have a car acident as you end up doing there work for them - hears how it goes, (short version) 1 Report claim to esure - then they tell you the hire car company and repair company with call you to arrange 2. Repair company (KC) send you a text to call, you call and get an answer phone message and leave a message, they send you another text to say give them a call, you call and get an answer phone message and you leave a message again, they then send you a text.... (your getting the picture round in circles) eventually you speak to some one and arrange for your car to be booked in (booked in..huray) 3. you dont hear anything from those wonderful people at Kindertons, (ring up KC and cancel because you dont have a car except you get into the circle again of messages, text messages etc etc) you then chase Esure to chase Kindertons, Esure then chase Kindertons and confirm your contact no, Kindertons then leave a message on the wrong phone number (home rather than mobile) and the circle continues 4. you then speak to Kinddertons who want you to explian about your acident again! you ask why do i have to explain this again to you when you are not my insurance comapany and a hire car company? surley Esure should provide this has they have agreed to the claim! they then say book your car in again with the rapairer becuase we cant organise a car until you do so, but you will need 3 peices of information before a car will be handed over (photo ID FAIRENOUGH, Utility bill for proof of address, FAIRENOUGH, F5 document for the car going in for repair WHAT! what does this have to do with hiring a car i say? answer wait for it - to prove you are the owner of the car, are your joking!!!!! Esure you did tell them i am insured didnt you.... 5 enough! why am i doing the work hear? i pay Esure to provide me with a service and i have to do there work..... How do we improve this....hmmmm lets think what will be best for the customer? SIMPLE SOLUTION ESURE - i ring to report a claim, you say sorry to hear about that, leave it with us and i will book your car in and arrange a hire car what dates would be conveient? call back with confirmation that car and hire car will be delivered on X date and what documents will be needed to hand over the hire car as we have all the other details including that you are the registarted keeper of the car which is insured.... simple good customer service - easy really.....”

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Posted 8 years ago

“Extremely competent thank you”

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(Car Insurance) - Posted 8 years ago

“After a recent accident, where I was at fault, I found esure to be brilliant, informative and the whole experience of claiming a lot less stressful than I imagined. Good customer service and clear guidance.”

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Posted 8 years ago

“VERY GOOD”

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(Car Insurance) - Posted 8 years ago

Esure is rated 3.4 based on 1,894 reviews