ETX Capital UK Reviews

Name: ETX Capital UK
Address: One Broadgate, London
Rating: 3.87

3.9 Rating 916 Reviews

71 %

of reviewers recommend ETX Capital UK

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Metrics

3.9

Based on 916 reviews

Customer Service
Communication Channels	Email

Visit Website

Phone:

0207 392 1434

Email:

newaccounts@etxcapital.co.uk

Location:

One Broadgate
London
EC2M 2QS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ETX Capital Trader Pro is generally reliable browser-based platform for trading, fast execution and overall good screen presentation are notable. There is room for improvement in the use of basic tools such as line drawing with no storage of user defaults, eg line colour has to be set each time the tools are used. Spreads are reasonable, and communication of increased margin requirements is generally notified in advance (as in the case of Brexit). Certain features such as guaranteed stops may be added or removed without warning which can be annoying.”

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Posted 8 years ago

“Having started out in trading forex and a newbie, I am very happy with ETX Capital, as they are always sending me email alerts and emails, making sure all is ok and if I need any help, not to hesitate to call them regarding anything I wish to know. I find peace of mind, knowing they are regulated by the FSA and are based in London. I would recommend ETX Capital to trade with.”

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Posted 8 years ago

“ETX Capital gives you that confident you need about brokers, excellent withdrawal method and very good customer services,remains my best broker always.”

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Posted 8 years ago

“Excellent service, with good use of MT4 platform. Always ready to help when I need it, with great training using web based seminars.”

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Posted 8 years ago

“Very happy with the service todate, long my it continue!”

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Posted 8 years ago

“WOW! These are great when they want you to join them but after that! Customer Service is the worst I have experienced. It feels as though they have a (singular) student who responds to queries. The responses I have had have often been incorrect. On top of that the chart information has been wrong on a few occasions triggering an order and subsequently being closed out for a loss. I get two emails on the same day; one tells me I have been awarded the bonus (that was 8 months ago) and then another telling me the bonus has been deducted as I did not meet the criteria! Never again!”

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Posted 8 years ago

“They charged interest twice in the same day for a rolling trade which they only reversed/refunded once I queried with them. This makes me uncomfortable using them going forward. Also their interest charges are a lot higher when compared to others eg IG. I've ended almost all my positions at etx and have moved to IG. The only regret is that I should have made this switched ages ago. Their customer service and trading platform is miles better than ETX!”

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Posted 8 years ago

“Very poor customer service. 9 days after requesting a withdrawal , I am still in the dark. This is not the first time I am being given the run around when trying to withdraw funds.”

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Posted 8 years ago

“I have experienced problems with logging into their platform and having emailed them, have never received a response. I have also tried to call and nobody answered. Very unsatisfactory for a trading company to have such poor communication”

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Posted 8 years ago

“This is the best system and back up I've ever used. I've been trading for 3 days and I've turned £15k into 28k. I'm no proffesional stock dealer, just a pig farmer with a bad back condition , so I decided to try my analytical skills on the pro trader. I don't need to work again Very happ:)”

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Posted 9 years ago

“This is a test to se if the reviews are true”

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Posted 9 years ago

“Best FX Broker!”

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Posted 9 years ago

“As an ex-Alpari client I'm very happy to be with ETX now. I've had no problems with them at all. Very professional in my opinion.”

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Posted 9 years ago

“Totally frustrated with lack of response to a query made on 21st May.Briefly your system was down and as a result,I made a small loss on a trade,for which I felt I should have been compensated. Despite several e mails,I have received no response,other than to provide more information, Having provided this ,I am then asked for the same information again! and then no response at all since my last of the 4th June. Similar situations with IG,have been resolved immediately and to my complete satisfaction. This trade and a similar one on the following day,were only very small trades,but ETX's lack of interest would certainly not encourage me to place anything larger with them.”

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Posted 9 years ago

“Quick to pull in new custom and money, slow to respond (if at all) once you are in.”

Helpful Report

Posted 9 years ago

“I used ETX Capital to practice my trading ability on their practice account, this helped me to make use of their many indicator tools and make more educated decisions about my trades. Now I trade using their Trader Pro account and make a great supplementary income to my normal job, and the spreads they offer are great too!”

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Posted 9 years ago

“Poor customer service... Don't reply to emails or call you back when they say they will. App also needs a lot of work.”

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Posted 9 years ago

“ETX talk to you and listen to hat you have to say.I use ETX to take short positions.On one stock here the other firms systems were just saying 'trade not permitted due to borrowing restrictions,' I 'phoned ETX and they allowed me to take half the position I wanted - which is a lot better than nothing.”

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Posted 9 years ago

“The platform is excellent, comprehensive in what you need it to do, and easy to understand. I particularly like the fact that one do a dummy costing before committing oneself to a real trade. Execution is speedy and accurate”

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Posted 9 years ago

“They have a very good educational program.”

Helpful Report

Posted 9 years ago

ETX Capital UK is rated 3.9 based on 916 reviews