Euro Car Parts Reviews

Name: Euro Car Parts
Address: Fulton Road, ,, Fulton Road, ,, Wembley
Rating: 4.29

4.3 Rating 258,747 Reviews

82 %

of reviewers recommend Euro Car Parts

4.3

Based on 258,747 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Euro Car Parts Pool Video Review Intex Frameset Swimming Pool (Rectangle) - 4.5 x 2.2 mtr

Euro Car Parts 5 star review on 31st January 2025

1107

Anonymous

Anonymous // 01/01/2019

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“Quick and easy to order and reserve online. Very friendly and prompt service on collection.”

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Posted 4 months ago

“Fantastic prices and delivery was really quick”

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Posted 4 months ago

“👍 thanks for getting the part so quickly”

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Posted 4 months ago

“Great service Good price”

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Posted 4 months ago

“Got everything I needed and quick delivery and all itemised separately.”

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Posted 4 months ago

“Always have the product, always a reasonable price, always good service, is that alright Dad.🤣”

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Posted 4 months ago

“The website, delivery to the store and collection were satisfactory and as expected. BYut the level of customer service demonstrated by the store manager and his senior team was appalling. They were sat in the main office area while one valiant young trainee handled a long queue of customers. The service I received from the trainee was outstanding. It's a shame the senior team abandoned their showroom customers so easily, as it implicitly suggests they don't care how many cash customers visit the store and it's only the account customer's deliveries they see as valuable. Whereas if you visit either Toolstation or Screwfix the level of customer service you receive is always pretty good. Maybe the Aylesbury Euro car parts team need to visit these outlets which are only a short distance away and shake up their customer service processes. As somebody who coaches improvements to ways of working and removing waste from processes/ I'd be very happy to discuss improvement with the store manager. There's plenty of room for improvement.”

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Posted 4 months ago

“Click and collected some engine oil. Right there waiting for me. Paid in advance so in and out in less than a minute. Great service.”

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Posted 4 months ago

“friendly!!”

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Posted 4 months ago

“If you want to waste your 1-2 hours at their shop then go ahead and The worst customer service I have ever seen”

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Posted 4 months ago

“Ordered online, said they have 5 in stock. Arrived 2 hours later, waited in a que for 15 minutes to be told zero stock and I had to go to another branch. Useless.”

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Posted 4 months ago

“Easy website to navigate. Goods ordered at the office and collected at a branch near to where our operative was working. Good value for money.”

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Posted 4 months ago

“Great service and click and collect was easy to do on line, lady who served very pleasant and jolly. Service with a smile. 😃”

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Posted 4 months ago

“I ordered number plate bulbs & aircon sanitiser, click & collect. Great service & friendly staff.”

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Posted 4 months ago

“Easy to order and speedy collection”

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Posted 4 months ago

“As ever, app easy to use and order. Collection at store seemless and quick.”

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Posted 4 months ago

“Aberdeen branch is always a nightmare, waiting for ages, always doom and gloom and issues with orders, my partner has stopped going to pick up stuff due to the wait. Why can’t they have an area that is dedicated to online orders so when you go in its all there waiting? to be told after 5 days when you pick items up that there isn’t any in stock is a shambles, when asked why can’t you get from head office to fulfil order told its local stock it comes from and it doesn’t do local stock or some nonsense. Will be doing delivery from now on if I decide to use Euro Car Parts again....”

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Posted 4 months ago

“Didn't know there was a local Euro car parts depot in Uxbridge. Easy to order online and had a speedy experience collecting my order.”

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Posted 4 months ago

“Easy to order and return any unused parts. Ordered most of the tools I needed from here too.”

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Posted 4 months ago

“Good service from ecp themselves however the alternator I paid nearly £200 for was poor . I was aware it was a reconditioned unit from ‘Lucas’ but really it was just a painted old unit that charges at 13.5 v at best with a crack in the metalwork and ridiculous amounts of swarf and old congealed engine oil in the attached oil pump . I mentioned it and was told sorry about that but that was it . Had I not desperately needed to get the vehicle back on the road I’d have returned it. I always thought Lucas was a better quality”

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Posted 4 months ago

Euro Car Parts is rated 4.3 based on 258,747 reviews