Bigblu Reviews

Name: Bigblu
Address: Broadband House 108 Churchill Road, Bicester
Rating: 3.48

3.5 Rating 1,222 Reviews

60 %

of reviewers recommend Bigblu

Company Reviews

Questions

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3.5

Based on 1,222 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

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Phone:

01869222900

Email:

info@bigblu.co.uk

Location:

Broadband House 108 Churchill Road
Bicester
OX26 4XD

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Bigblu 5 star review on 20th September 2017

Pamela Larking

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All works fine, except in bad weather.”

Helpful Report

Posted 10 years ago

Hi David. Thanks for taking the time to respond to our survey. We are really pleased that you are happy with your satellite broadband system. Kind Regards The Europasat Team

Posted 10 years ago

“Great price for supply and fit. It was explained clearly and very efficient. I paid for it on the phone and the kit was delivered two days later and fitted on the third day. Installation team were great, took care with our property. And we have faster broadband than BT (we live in the countryside) and hopefully it will prove to be reliable, and perhaps the speed will increase in the future which would be fab.”

Helpful Report

Posted 10 years ago

Hi Lorna Thanks for taking the time to respond to our survey. We are really pleased that you are enjoying your satellite broadband system. Kind regards The Europasat Team

Posted 10 years ago

“I was put onto Europasat by a friend. I found the website very helpful and clear. Having fond what I wanted, I then phoned. The person I spoke to was very efficient and friendly and I was able to place my order there and then. The satellite dish arrived as promised within three business days and the whole thing was up and running quickly afterwards. Whenever I have had questions subsequently, I have been able to speak to someone without any difficulty and my questions have been dealt with quickly and successfully. I am extremely satisfied and so is a friend to whom I have recommended Europasat for his own internet connection.”

Helpful Report

Posted 10 years ago

Hi Christopher Thanks for taking the time to respond to our survey. We are really pleased that you are enjoying your satellite broadband system. Kind regards The Europasat Team

Posted 10 years ago

“Simple instructions and easy to install even for an old Grandad like me, So far I am pleased with the purchase”

Helpful Report

Posted 10 years ago

HI Colin. Thanks for taking the time to respond to our survey. We are really pleased that you are happy with your satellite broadband system. Kind Regards The Europasat Team

Posted 10 years ago

“I don't wish to offend anyone here but it is good to speak to someone who is clearly in the same country and can converse sensibly with you and fulfil your requirements quickly and efficiently. Excellent service thanks. Garry Banks”

Helpful Report

Posted 10 years ago

Hi Garry Thanks for taking the time to respond to our survey. We are really pleased that you are enjoying your satellite broadband system. Kind regards The Europasat Team

Posted 10 years ago

“Very Very expensive for what are just mediocre speeds - even when working well - and despite being on the 'unlimited' tariff - bandwidth is severely restricted to almost dial up speeds - every evening at 5 PM. Once I am out of contract - I am out of here! - and I am counting the days. Anybody asks me - and even if they don't - my advice - leave well alone - in my opinion - service is simply not worth it even at half the price.”

Helpful Report

Posted 10 years ago

Hi Clifford Thank you for taking the time to respond to our survey. You have used 15GB in four days. That would suggest that your system is working extremely well. Although, your system is not registering a speedtest since September of this year. If you can run the test and perhaps contact our Technical Team on 01869 356166, option 3 if you have any concerns. Kind regards The Europasat Team.

Posted 10 years ago

“I have been having problems lately with my europasat broadband. At 11:00pm I suppose to have unlimited usage but sometimes it is very slow past this time. Before at 11pm it use to be very fast. The only time my broadband seams to get fast is at 1am recently this started to happen. And during the day it can be slow to”

Helpful Report

Posted 10 years ago

HI Fionn Thanks for taking the time to respond to our survey. Can we suggest that you call our Technical Team and they can take a look at your system to ensure that it's running optimum levels. They can be contacted on 01869 356166, option 2. Kind regards The Europasat Team

Posted 10 years ago

“very disappointing to find data disappearing at speeds faster than you are supplying [your own figures emailed to me from S E S by Carl at Europasat]. Apparently we down loaded more than 1.3 gigabytes in a 5 minute period during our freezone time. Not only should this not have been counted,[ freezone ] but it would have meant we were downloading at 35 megabits/second when the package we are on only operates at up to 20 megabits/second. I have phoned repeatedly but so far no explanation of your accounting is forthcoming. we now disconnect our modem until we need to use the computer. I will not be recommending you to anyone I care about. nigel@byzantium.force9.net”

Helpful Report

Posted 10 years ago

Hi Nigel. Thanks for taking the time to respond to our survey. You can rest assured that our technical team will investigate this fully for you. Kind Regards The Europasat Team

Posted 10 years ago

“The supplier/installer responded quickly to my requirements and made a tidy jpob of the installation. I am however disappointed with the performance of the satellite. I work from home using a laptop on commercial programmes and while I find the connection is more robust than domestic BT Broadband, the linespeed is abysmally slow. I had looked forward to both a good connection and a much improved speed. I remain unable to use many of my employers programmes effectively and for this reason cannot recommend others in this rural area to install Europassat ."DISAPPOINTED"”

Helpful Report

Posted 10 years ago

Hi Gilbert. Thank you for taking the time to respond to our survey. The speeds you are receiving could be due to the amount of people on the network at any given time as this is a shared network and for this reason, we cannot guarantee any kind of headline speeds. This is also why your speeds may be lower during the late afternoon till late at night simply due to the amount of people using the bandwidth. Please also be aware that the services is an up-to service which means the 20MB/s is not a guaranteed speed. This is stated in our terms and conditions which can be found at: https://www.europasat.com/support/about-us/terms-conditions/. If you have particular concerns, can we ask that you call our Technical Team when you are experiencing the particularly slow speeds and they can investigate for you. Kind Regards Europasat Team

Posted 10 years ago

“I have been with Europasat (formerly Tooway) for years. They are more helpful than previously. It is great to have a service not tied to one of the national providers. It is with regret that I am leaving as I am using more data than before and paying an extra £10 per Gb every other day is prohibitive. If you live in an area with poor service this is the answer.”

Helpful Report

Posted 10 years ago

Hi Paul Thanks for taking the time to respond to our survey. We are pleased that you have been happy with your satellite broadband system. Please consider us in the future if you are ever without fibre in your area. Kind regards The Europasat Team

Posted 10 years ago

“We are in a very poor area for receiving signals and too far from the exchange for the copper wire to conduct broadband signals .europasat is the best internet connection we have had ---so far.”

Helpful Report

Posted 10 years ago

HI Liz. Thanks for taking the time to respond to our survey. We are really pleased that you are happy with your satellite broadband system. Kind Regards The Europasat Team

Posted 10 years ago

“I have to say that I am disappointed with the internet service in the evenings. It is not possible to watch TV without it buffering. I have been told to run some tests at this time, as they think my service is OK. They did say the service can deteriorate at peak times, but I am paying a lot of money for unlimited access and I feel I am getting poor value. We live in the middle of nowhere, so options are limited, but I'm not happy.”

Helpful Report

Posted 10 years ago

Hi Judy Thank you for taking time to respond to our survey. The speeds you are receiving is due to the amount of people on the network at any given time as this is a shared network and for this reason, we cannot guarantee any kind of headline speeds. This is also why your speeds may be lower during the late afternoon till late at night simply due to the amount of people using the bandwidth. Please also be aware that the services is an up-to service which means the 20MB/s is not a guaranteed speed. This is stated in our terms and conditions which can be found at: https://www.europasat.com/support/about-us/terms-conditions/. If you have particular concerns, can we ask that you call our Technical Team when you are experiencing the particularly slow speeds and they can investigate for you. Kind regards The Europasat Team

Posted 10 years ago

“It's slower than bt. The ping latency is to long can't use my soft phone Snr forget webexs I don't rate it very disappointing”

Helpful Report

Posted 10 years ago

Hi Gillian Thanks for taking the time to respond to our survey. The Ping with satellite averages between 750 and 1000ms. This is documented within the FAQs on our website. Kind regards The Europasat Team

Posted 10 years ago

“The system is excellent but I have to say that by today's standard, it's very expensive to use, and so if I could find an alternative provider that equals the service, I would change.”

Helpful Report

Posted 10 years ago

Hi Mr Headford Thanks for taking the time to respond to our survey. We are really pleased that you are enjoying your satellite broadband system. Satellite will be more expensive that standard ADSL broadband due to the amount of funding that has been ploughed into the new Technology. However, we are hoping that this will reduce as the option becomes more 'mainstream'. Kind regards The Europasat Team

Posted 10 years ago

“Europasat as a company is fine but watch out for the marketing, like many other telecoms companies they sell their products by quoting the maximum 20mbps download speed and not the real world speed which can drop 90% to just 2mbps and become very slow during peak demand periods such as in the evening just when you want to use iplayer or suchlike. The staff are helpful and friendly but prospective customers should be aware that satellite broadband works but it's not a panacea!”

Helpful Report

Posted 10 years ago

Hi Nick. Thank you for taking time to respond to our survey. The speeds you are receiving could be due to the amount of people on the network at any given time as this is a shared network and for this reason, we cannot guarantee any kind of headline speeds. This is also why your speeds may be lower during the late afternoon till late at night simply due to the amount of people using the bandwidth. Please also be aware that the services is an up-to service which means the 20MB/s is not a guaranteed speed. This is stated in our terms and conditions which can be found at: https://www.europasat.com/support/about-us/terms-conditions/. If you have particular concerns, can we ask that you call our Technical Team when you are experiencing the particularly slow speeds and they can investigate for you. Kind Regards The Europasat Team

Posted 10 years ago

“A good system when there is nothing else available, but a little expensive especially when you go over your limit, and want to buy extra Gb at £9.99 for one Gb. We had nothing else available here in Spain, so I suppose they can charge what they like.”

Helpful Report

Posted 10 years ago

Hi Colin Thank you for taking the time to respond to our survey. If you are finding that your data allowance is not covering your requirements, please visit our website for the range of larger tariffs that are on offer. An emailed request to our Customer Services team info@europasat.com will ensure the swift upgrade of your monthly data. Kind regards The Europasat Team

Posted 10 years ago

“Been using this service for nearly one year now and no problems, either with supply of service or billing - I wish I could say the same about all providers!”

Helpful Report

Posted 10 years ago

HI Peter Thanks for taking the time to respond to our survey. We are pleased that you are happy with your satellite broadband system. Kind regards The Europasat Team

Posted 10 years ago

“Dear Sirs, I have been a very satisfied customer for 3 years with your company and can only speak too highly of it , I have recently changed to Windows 8 and appear to have less problems with it than my friends do so I have recommended you to many of them. Thankyou for a great product, Yours sincerely, R.F.Smith.”

Helpful Report

Posted 10 years ago

Hi Mr Smith Thanks for taking the time to respond to our survey. We are really pleased that you are enjoying your satellite broadband system. Kind regards The Europasat Team

Posted 10 years ago

“ActionWest and Steve Mammat continue to provide excellent service. Thank you for being so helpful. Peter Ralph”

Helpful Report

Posted 10 years ago

Hi Peter Thanks for taking the time to respond to our survey. We are pleased that you are happy with your satellite broadband system. Kind regards The Europasat Team

Posted 10 years ago

“Internet has been generally reliable but difficult to set up and signal poor in bad weather Customer support been good when needed”

Helpful Report

Posted 10 years ago

Hi Mark Thanks for taking the time to respond to our survey. We are pleased that you are enjoying your satellite broadband system. Unfortunately, satellite broadband will be affected by heavy rain or snow and any type of electrical storm. Kind regards The Europasat Team

Posted 10 years ago

Bigblu is rated 3.5 based on 1,222 reviews