Bigblu Reviews

3.5 Rating 1,223 Reviews

60 %

of reviewers recommend Bigblu

Company Reviews

Questions

Metrics

3.5

Based on 1,223 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01869222900

Email:

info@bigblu.co.uk

Location:

Broadband House 108 Churchill Road
Bicester
OX26 4XD

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Reina

Bigblu 5 star review on 20th September 2017

Pamela Larking

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This companys Customer Service is NON- Existent, I've been hung up on, put thru to irrelevant phone lines with no answer and left on hold for almost an hour. They cannot perform simple tasks like sending invoices and taking payments...”

Helpful Report

Posted 8 years ago

“For the price you pay this is an appalling service .There is no personal account page so you can be aware of your usage and once its suddenly gone with no warning you can no longer buy the extortionately price booster top ups to keep you going .We have had to relocate our business office twice this year in order to keep working . This despite having up graded our package twice in the past year . Even if you wait until midnight , they are now so oversubscribed nothing will load as there are so many net starved clients with the same plan . Their customer service is none existent . No one answers , occasionally you may strike lucky and be told that they will look into it and call you back. No return call . Now they have started messing up our billing :Added uk vat when we are a registered company here , in the last few days 3 monthly payment have been taken without any warning or invoices and now an email with 24 hour notice threat to cut us off for non payment!!!!! please call the number no one ever answers to resolve !!”

Helpful Report

Posted 8 years ago

“Its been 4 months now that I cannot add any volume booster through my account. I contacted them several times and despite they promised they are going to fix it... nothing yet. Their customer support is one of the worst I have ever interacted with. Also they have updated their website interface and nothing works there. My invoices have been disappeared and the tickets I have opened are missing as well.”

Helpful Report

Posted 8 years ago

“I have wrote and rang a few times now to Eurpasat. I ordered my europasat equipment before christmas and it got delivered between christmas and new years. I cancelled the europasat on 31st December by phone and then emailed to confirm. I have since called and emailed. Nobody has yet collected their equipment and more importantly no refunded of our money.”

Helpful Report

Posted 8 years ago

“j'ai recus tout comme il se devait sauf le modem qui n'est pas celui specifier sur le contrat,installation faite mais compte non activable ??? adresse mac ok mais pas de serie n° attribuer sur la page europasat du compte ,attente activation....10j deja encore 2j d'attente et je resille”

Helpful Report

(France) - Posted 8 years ago

“Still waiting for the installation??”

Helpful Report

Posted 8 years ago

“I have send the contract at november the 4. I received invoiced for material and a month of usage but .... no material, i can't use at this time, just pay.”

Helpful Report

Posted 8 years ago

“THE BILL PAYER HAS NOT SPOKEN TO ANY ONE AT ALL ABOUT INSTALLING,OR PAYING ANY BILLS.”

Helpful Report

Posted 8 years ago

“on october 13th, I called and gave my credit card détails to make an order... I called again one week later ...and still haven't received any news. Therefore I will look for another supplier. Regards,”

Helpful Report

Posted 8 years ago

“I have no comments because Nothing has been delivered untill today!”

Helpful Report

(France) - Posted 8 years ago

“We were stuck as our microwave internet provider withdrew their service from 31/5/16 so our village has been left struggling without alternatives available. Mobile phone signal is very poor. As a family with parents working who use the internet in the evenings and teenagers who use it for college and school work we needed a big package so have gone for the 50/month package. We were warned that internet gaming would be a problem but that is something we do not do - the Installer was excellent - reliable and efficient and we bought the equipment without a subsidy. He demonstrated the playing of videos on completion of installation on a Friday lunchtime which seemed fine. If he is Europasat staff we were happy with him. The reality of trying to use it in the evenings is SHOCKINGLY BAD. We cannot even reliably load an email without photos with one out of 4 of us using it! It would be impossible to watch a video clip or listen to music although it was relatively efficient at 9.30 on a Thursday morning. IT IS ALMOST USELESS FOR ANY PURPOSE AT ALL IN THE EVENING - SLOWER THAN OUR DIAL-UP USED TO BE!!! We will change whenever a viable alternative is available.”

Helpful Report

Posted 8 years ago

“From the beginning, our dealings with Europasat/Onwave has been very disappointing & frustrating. It took just under 4 weeks to get our broadband installed. We placed our order on the 17th March & the hardware arrived on Tuesday 22nd March. We rang your customer service department to let them know the hardware had arrived & was told we would get a call back shortly from the engineer to arrange a time for installation. After not getting any reply for a couple of days, we called again to be told the engineer would call to arrange a time but had to call a 3rd time before we got a call from the engineer. The engineer called us on the 29th March to say he would be out to do the installation that day. He arrived at 5pm that evening but unfortunately was unable to complete the installation due to a faulty modem. He advised he would place an order straight away for a replacement & expected to have the replacement that Friday 1st April with a view to installing it on Saturday the 2nd April. As we didn't hear from DHL or the engineer by Friday the 1st, we called the engineer & he advised he would chase it up at his end. Within 2 - 3 hours of that phone call we then received a DHL tracking number which would indicate that nothing had been ordered from the Tuesday to the Friday. The replacement part was received on the 7th April (due to DHL misplacing the package) & we called the engineer that day to be told he couldn't come back until Monday 11th to complete the installation. As this would have been 2 days short of 4 weeks since placing our order, we rang your customer service department on the 7th to advise them we were not happy with the delay. We spoke to your customer service agent Adam who said to call him back once the installation was complete & he would look into the possibility of placing a credit on our account due to the delay. The installation was completed on the 11th so we called looking to speak to Adam on the 12th/13th April but was unable to speak to him - Brenda advised she would pass on my message & ask him to call us back. We called again the following day as he hadn't called & again Brenda advised she would get him to call us back. As yet we still haven't had a call back from Adam. From the broadband performance perspective, we are also left disappointed. Due to the fact that all incoming ports are closed on our connection, remote access & gaming is virtually unusable. To the best of my knowledge, at no point did the sales team mention this. On any broadband packages we have had in the past, ports are automatically open. We have also experienced intermittent web page time outs due to what I assume is latency issues & at times the connection has totally dropped. As we are still with in our 2 week evaluation period, we may consider cancelling due to poor service.”

Helpful Report

Posted 9 years ago

“Worked for two days then packed in, as it stopped working on good Friday cant get any support until Teusday, so no internet all weekend. Not happy, paid all that money and nothing.”

Helpful Report

Posted 9 years ago

“I had requested that the satellite service commenced on a specific day and you did not connect us untll the following day which is unacceptable as I needed to communicate with the U.K. On an important matter. As we have no telephone and rely on satellite communication this caused more than an inconvenience. I have not experienced any issues in the past.”

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Posted 9 years ago

“My by wifi was better”

Helpful Report

Posted 9 years ago

Hi Paul Thanks for taking the time to respond to our survey. Your speeds are currently 20Mb down and 1.9Mb up. Can we ask that you call the Technical Team on 01869 222900, option 2 when you experience 'slow speeds' and they can investigate this for you. Kind regards The Europasat Team

Posted 9 years ago

“Extremely expensive and totally disappointing experience”

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Posted 9 years ago

“Well at the moment I can not comment as we seem to have a problem with the modem. It's not communicating with anything. My i pad started to download something, then said to download google drive, which it wouldn't do. So at the moment I am still on my old Neufbox from UK Telecom. Would really like to be connected!!”

Helpful Report

Posted 9 years ago

Hi Pamela Thanks for taking the time to respond to the survey. Can we ask that you contact the company that you purchased the hardware and installation from. If we can be of any help, please let us know. Kind regards The Europasat Team

Posted 9 years ago

“My account's still not activated; I don't have a clue why!? And absolutely no response from any member of the team who are supposed to help us (except : We'll call you back" which is not done!). Europasat also has received mails explaining my issue but no feedback at all. I am very disappointed by such a beginning of partnership!”

Helpful Report

Posted 9 years ago

Hi Mr Lagae Thank you for your review. We have contacted the relevant department and have asked them to contact you as soon as possible. Many apologies The Europasat Team

Posted 9 years ago

“I'm very disappointed because my connection is down. I asked for help many times by contacting the technical support but I have always the same problem.”

Helpful Report

Posted 9 years ago

“Not speed very very slow this access = bullshiet”

Helpful Report

Posted 9 years ago

Bigblu is rated 3.5 based on 1,223 reviews