Bigblu Reviews

Name: Bigblu
Address: Broadband House 108 Churchill Road, Bicester
Rating: 3.48

3.5 Rating 1,223 Reviews

60 %

of reviewers recommend Bigblu

Company Reviews

Questions

Metrics

3.5

Based on 1,223 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01869222900

Email:

info@bigblu.co.uk

Location:

Broadband House 108 Churchill Road
Bicester
OX26 4XD

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Reina

Bigblu 5 star review on 20th September 2017

Pamela Larking

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Expensive & very erratic service. Fails to work with wireless now although it did when I first got it. Almost impossible to get any speed at all during half term or similar. The best thing is the technical dept. otherwise I wish I had never got on this system”

Helpful Report

Posted 10 years ago

Hi Mrs Lister Thank you for taking the time to respond to our survey. We understand that your system issues were dealt with swiftly at the beginning of your connection by our Technical Manager. If you have any further queries, please do not hesitate to contact us. Kind regards The Europasat Team

Posted 10 years ago

“I find it very slow particularly in the winter when it is dull and overcast with fibre optic coming to the area I am considreing going bak to BT Infinity 2”

Helpful Report

Posted 10 years ago

Hi Francis Thank you for taking time to respond to our survey. The speeds you are receiving could be due to the amount of people on the network at any given time as this is a shared network and for this reason, we cannot guarantee any kind of headline speeds. This is also why your speeds may be lower during the late afternoon till late at night simply due to the amount of people using the bandwidth. Please also be aware that the services is an up-to service which means the 20MB/s is not a guaranteed speed. This is stated in our terms and conditions which can be found at: https://www.europasat.com/support/about-us/terms-conditions/. If you have particular concerns, can we ask that you call our Technical Team when you are experiencing the particularly slow speeds and they can investigate for you. Kind regards The Europasat Team

Posted 10 years ago

“No satisfying connection in The evening hours and never with Skype . Bert slow internet speed”

Helpful Report

Posted 10 years ago

Hi Arlette Thanks for taking the time to respond to our survey. At the time of the review you are over your data allowance by 2GB and only half way through your month. We would recommend an FUP reset or looking at a higher tariff to cope with your data requirements. Our Customer Services Team will be happy to help with this, they can be contacted on 01869 356166, option 3. Kind regards The Europasat Team

Posted 10 years ago

“The service is not as fast as you might be led to believe. The only time you receive really fast downloads is overnight and not when you most need it. I understand the process of smoothing the download due to user numbers but sometimes it drops off to a paltry level and this is an expensive service. Once my contract has ended and fingers crossed we get a mobile phone improvement I will be changing provider.”

Helpful Report

Posted 10 years ago

Hi Euan Thanks for taking the time to respond to our survey. The speeds you are receiving could be due to the amount of people on the network at any given time as this is a shared network and for this reason, we cannot guarantee any kind of headline speeds. This is also why your speeds may be lower during the late afternoon till late at night simply due to the amount of people using the bandwidth. Please also be aware that the services is an up-to service which means the 20MB/s is not a guaranteed speed. This is stated in our terms and conditions which can be found at: https://www.europasat.com/support/about-us/terms-conditions/. If you have particular concerns, can we ask that you call our Technical Team when you are experiencing the particularly slow speeds and they can investigate for you. Kind regards The Europasat Team

Posted 10 years ago

“I am very happy with the technical aspect of the system. it works following expectation. But, once administration come into play it's a mess. I asked to suspend my contract, very well organised but when I tried to contact you again via the website my Login/password was no longer recognized. Again solved but with a lot of partial info. Now you ask me to fill in again my reference number. Why is this necessary. I still am your customer and the reference is still available in my perosnal space. Then you mailed me that I had to go to a special website to a special webside to reconfirm this reference. I tried but got no access. After complaning about this you tell me that I first have to log on. What happens if I cannot logon and or get no internet connection?? This admin around this suspension and re-connecting is far to complicated.”

Helpful Report

Posted 10 years ago

Hi Gerald Thanks for taking the time to respond to our survey. When you suspend your service, we stop access to the account. This is reinstated when the service is reinstated. This is to do with our internal reporting system and cannot be changed. Kind regards The Europasat Team

Posted 10 years ago

“Never (so far) achieves suggested maximum down / up speeds (best has been 16Mbps down). After around 4:00 pm speed drops off dramatically, sometimes / often below 4Mbps download, unacceptable. Customer services just stick with the get out that the maximum speeds are maximums and they don't guarantee them. Customer service also problematic, take a long time to answer questions, sometimes don't even reply to emails. Would personally not recommend unless you can't get landline based broadband or your landline broadband is generally below 3Mbps download speed.”

Helpful Report

Posted 10 years ago

Hi Rob Thanks for taking the time to respond to our survey. Can we suggest that you contact our Technical Team to take a look at your system. They can be contacted on 01869 356166, option 2. Kind regards The Europasat Team

Posted 10 years ago

“I've been quite frustrated with the service, which seems patchy, especially when watching streaming video. The slow latency rate makes simple surfing seem a bit slow and I'm not usually getting the full download speed I should be getting. For a while the service was interrupting multiple times daily and when I repeatedly contacted the local Intervision office here in Nerja Spain I got no support whatsoever. I don't know if my experience is common but I'm not satisfied and I'm hoping I can get out of the lengthy 2 year contract I foolishly commuted to.”

Helpful Report

Posted 10 years ago

Hi Alan Thank you for taking the time to respond to our survey. Can we ask that you contact our Technical Team on 01869 356166, Option 2. They can take a look at your system, ensuring that it is running at optimum levels. Kind regards The Europasat Team

Posted 10 years ago

“As I live in a remote area, satellite broadband is the main option, at least until we get decent 4G cellular. Europasat SES advertised high speed internet links at reasonable cost and so I went for that. So I started with the basic package which gave 4MB download speed. While very occasionally, this has been achieved but in general speeds have been WAY below this. I re-pointed the dish to make sure that was not the issue but no change. I took screen shots of what I was getting and then e mailed Europasat to say that: "I am someone who would upgrade to a bigger package but there seems no point unless I can get better speeds. What can you recommend ?" I got the usual short reply "Our quoted speeds are UP TO ...." Since they didn't even seem interested is taking more of my money, I can only assume that their system is not capable of delivering guaranteed high speed internet. My kids describe our internet as "s***". However, for e mails etc it is always there.”

Helpful Report

Posted 10 years ago

Hi David Thank you for taking the time to respond to our survey. The speeds you are receiving could be due to the amount of people on the network at any given time as this is a shared network and for this reason, we cannot guarantee any kind of headline speeds. This is also why your speeds may be lower during the late afternoon till late at night simply due to the amount of people using the bandwidth. Please also be aware that the services is an up-to service which means the 20MB/s is not a guaranteed speed. This is stated in our terms and conditions which can be found at: https://www.europasat.com/support/about-us/terms-conditions/. If you have particular concerns, can we ask that you call our Technical Team when you are experiencing the particularly slow speeds and they can investigate for you. Kind regards The Europasat Team

Posted 10 years ago

“The speed varies massively and is quite often intermittent. Also the range of tariffs is very poor. Overpriced too.”

Helpful Report

Posted 10 years ago

Hi Ben Thank you for taking time to respond to our survey. The speeds you are receiving could be due to the amount of people on the network at any given time as this is a shared network and for this reason, we cannot guarantee any kind of headline speeds. This is also why your speeds may be lower during the late afternoon till late at night simply due to the amount of people using the bandwidth. Please also be aware that the services is an up-to service which means the 20MB/s is not a guaranteed speed. This is stated in our terms and conditions which can be found at: https://www.europasat.com/support/about-us/terms-conditions/. If you have particular concerns, can we ask that you call our Technical Team when you are experiencing the particularly slow speeds and they can investigate for you. Kind regards The Europasat Team

Posted 10 years ago

“In general, I am not unhappy with the service although the fair access policy leaves a lot to be desired. However, with regard to the FAP when using a mobile device to request and pay for additional service it is to easy to submit multiple requests. On reporting this to the Europasat team I was directed to the supporting statements that said something along the lines of 'be careful multiple submission are not refundable'. Hardly the level of customer of service I expect. David”

Helpful Report

Posted 10 years ago

Hi David Thank you for taking the time to respond to our survey. The message that you have received is correct, any multiple orders are non-refundable. A warning is given at ordering stage regarding this. Kind regards The Europasat Team

Posted 10 years ago

“Browse ing very slow and disappointing. On usage to date I would not recommend it”

Helpful Report

Posted 10 years ago

Hi Simon Thanks for taking the time to respond to our survey. As with any satellite service there will always be a delay for browsing due to the latency (distance that the satellite signal has to travel) this should have been explained to you by your reseller. If there are any additional issues, please contact our technical support team on 01869 356166, option 2 and they will be happy to assist. Kind regards The Europasat Team

Posted 10 years ago

“unclear wether i even have working connection Dish arrived however cant get a connection with it ans there doesnt appear to be any billing Basically given up”

Helpful Report

Posted 10 years ago

HI Tim. Thanks for taking the time to respond to our survey. We will arrange for the Customer Service Manager to give you a call to discuss your system. Kind Regards The Europasat team

Posted 10 years ago

“Equipment was delivered to the wrong address in France and subsequently Europasat supplied incorrect coodinates to the installer. I was charged extra labour for the installation even though it was the fault of Europasat. I did received some compensation after much argument - but it did not compensate me sufficiently for the extra money and time etc. New purchasers should be aware - broadband speeds are considerably reduced by 'Satellite lag' - a delay in the signal which I was not informed about pre purchase.”

Helpful Report

Posted 10 years ago

Hi Martin. Thank you for taking the time to respond to our survey. We are sorry to hear about the delivery experience that you had at the start of the relationship with Europasat and are glad that you received compensation. Satellite latency is mentioned in our terms and conditions and in our website FAQs; we endeavour to also to mention this in every conversation that we have with potential customers but we are driven by the questions that are asked of us during the conversation. Latency is a fact of satellite broadband and to dismiss or ignore that this has an influence on its performance would be pointless. Kind Regards The Europasat team

Posted 10 years ago

“I would have to say that I am quite disappointed with the service provided. Despite a signing up for a package costing almost €60 per month, download speeds of well below 1mbps are common. Overall I believe that this product is very poor value for money.”

Helpful Report

Posted 10 years ago

Hi Mike. Thanks for taking the time to respond to our survey. We will arrange for our Technical Team to give you a call to discuss your system and the service improvement. Kind Regards The Europasat Team

Posted 10 years ago

“The system is very good. Many times the speed exceeds the quoted 20 mbps and we have only found it slow on few occasions. The reason for the Poor rating is purely that we have had a fault on the system since installation (although it does work). The router flashes an error and the reporting system tells us there is an error with the power of the system. Despite being told 5 times that a new router would be posted, 4 months on we are still waiting and although in the early days we had replies, now we do not even get a reply to the many many emails we have sent.”

Helpful Report

Posted 10 years ago

Hi Denis Thank you for taking the time to respond to our survey. We are pleased that you are mostly happy with your satellite system. We have passed your comments on regarding the router and the reseller should be in touch. Kind regards The Europasat Team

Posted 10 years ago

“Very overpriced but we're held to ransom as have no alternative land line facilities. Speeds are often slow - particularly at weekends when no customer support available. No refunds given when there are technical difficulties. But I suppose we do have Internet access after a fashion.”

Helpful Report

Posted 10 years ago

Hi Michael Thank you for taking time to respond to our survey. Satellite will be more expensive that standard ADSL broadband due to the amount of funding that has been ploughed into the new Technology. However, we are hoping that this will reduce as the option becomes more 'mainstream'. The speeds you are receiving could be due to the amount of people on the network at any given time as this is a shared network and for this reason, we cannot guarantee any kind of headline speeds. This is also why your speeds may be lower during the late afternoon till late at night simply due to the amount of people using the bandwidth. Please also be aware that the services is an up-to service which means the 20MB/s is not a guaranteed speed. This is stated in our terms and conditions which can be found at: https://www.europasat.com/support/about-us/terms-conditions/. Our opening hours are Monday to Saturday, 8am until 6pm and 10am until 4pm on a Sunday. If you have particular concerns, can we ask that you call our Technical Team when you are experiencing the particularly slow speeds and they can investigate for you. Kind regards The Europasat Team

Posted 10 years ago

“Very Erratic speeds, Never reaches the advertised apparent speed. Very high cost for a mediocre service. Plus hidden charges when changing package, not defined clearly enough in the agreement.”

Helpful Report

Posted 10 years ago

Hi Craig Thanks for taking the time to respond to our survey. The throughput speeds will unfortunately fluctuate as with any shared network. However, the maximum speeds are achievable at varied times. Our charges for downgrading have always been in the terms and conditions, they are not hidden: https://www.europasat.com/support/about-us/terms-conditions/ If we can be of additional assistance please feel free to contact us. Kind regards The Europasat Team

Posted 10 years ago

“Europasat as a business are very good. They respond to your queries and help as best as they can. No complaints there. Sadly the service (via satellite) that I was promised was a 20MBPS service but sometimes it takes 30 seconds to even turn a page. I am being told i am getting between 4-6MBPS on average but, sadly, i can't see how this is possible as my son-in-law has 1.5 MBPS and it is lightning compared to this service.”

Helpful Report

Posted 10 years ago

Hi Giovanni. Thanks for taking the time to respond to our survey. Thank you for your kind comments. Please can I ask you to contact us if you have any particular concerns regarding your broadband provision? Kind Regards The Europasat team

Posted 10 years ago

“Not Fast, not stable, not reliable”

Helpful Report

Posted 10 years ago

HI Douglas. Thanks for taking the time to respond to our survey. We are sorry that you have been disappointed with the service. I will ask a member of the Technical Team to give you a call to discuss any issues. Kind Regards The Europasat team

Posted 10 years ago

“Poor communication and lots of legals in the fine print which stops us using it as it should be. Wouldn't use them again.”

Helpful Report

Posted 10 years ago

Hi Tony. Thanks for taking the time to respond to our survey. We do have certain terms and conditions on the system but all are visible within our Terms and Conditions and also within the FAQs of the service. Kind Regards The Europasat team

Posted 10 years ago

Bigblu is rated 3.5 based on 1,223 reviews