Bigblu Reviews

Name: Bigblu
Address: Broadband House 108 Churchill Road, Bicester
Rating: 3.48

3.5 Rating 1,223 Reviews

60 %

of reviewers recommend Bigblu

Company Reviews

Questions

Metrics

3.5

Based on 1,223 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01869222900

Email:

info@bigblu.co.uk

Location:

Broadband House 108 Churchill Road
Bicester
OX26 4XD

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Reina

Bigblu 5 star review on 20th September 2017

Pamela Larking

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So far so good it seems”

Helpful Report

Posted 9 years ago

Hi Alan Thanks for taking the time to respond to our survey. We are really pleased that you are happy with the system. Kind regards The Europasat Team

Posted 9 years ago

“So far signal seems good, tech support was very good. Just watching data usage, the initial pacage maybe to low so amy work out expensive”

Helpful Report

Posted 9 years ago

Hi Guy Thanks for taking the time to respond to our survey. We are really pleased that you are pleased with the service you received and the system itself. Kind regards The Europasat Team

Posted 9 years ago

“Great installation service and support from Hi-Tek Sound & Vision in Chania”

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Posted 9 years ago

Hi Mr Ward Thanks for taking the time to respond to our survey. We are really pleased that you are happy with your satellite broadband system and also that you were impressed by our reseller based in Crete! Kind regards The Europasat Team

Posted 9 years ago

“Online ordering straightforward. Hardware arrived on the correct day. Slight issue with installation as required a specific day to ensure our IT suppliers could be on site at the time of installation and this could not be arranged at the short notice given.”

Helpful Report

Posted 9 years ago

Hi Ken Thanks for taking the time to respond to our survey. We are really pleased that you are happy with your satellite broadband system. Kind regards The Europasat Team

Posted 9 years ago

“Prompt and friendly. Happy to give advice.”

Helpful Report

Posted 9 years ago

Hi Maureen Many thanks for taking the time to respond to our survey. We are really pleased that you are happy with your satellite broadband system and the service that you received from our advisers. Kind regards The Europasat Team

Posted 9 years ago

“Happy with the overall package and good value for money! Self installation was reasonably straight forward although it would be helpful if the full installation guide was provided with the delivery instead of having to look one up online”

Helpful Report

Posted 9 years ago

Hi Duncan Many thanks for taking the time to respond to our survey. We are really pleased that you are happy with your broadband system. Many apologies for not supplying the manual, this is usually sent out with the hardware. Glad that you found it reasonably easy to install! Kind regards The Europasat Team

Posted 9 years ago

“My initial purchase was the 20 Gb download package. However, the download speed varied between 2Mbs and 0kb download. The average was about 50Kbs. This is very poor. At times, I wasn't able to update my PCs or even get into Emails. But, this is not the fault of Europasat, it's the satellite unable to cope with the traffic. Thus after complaints, I was put onto the Pro 30 package which is less congested. This has revolutionised my Internet access and download speeds to a reasonable level. So, a very good response by Europasat. Now it's a normal service.”

Helpful Report

Posted 9 years ago

Hi Robert Many thanks for taking the time to respond to our survey. We are really pleased that you are now happy with the broadband system. Please do not hesitate to contact us if you have any concerns in the future. Kind regards The Europasat Team

Posted 9 years ago

“Delivery very fast. Easy to install. System works great. Helpline very very good. I needed to call a few times to get help with my installation. I would suggest including an installation manual would really help.”

Helpful Report

Posted 9 years ago

Hi Johnny Thanks for taking the time to respond to our Survey. We are really pleased that you are happy with the system. An installation manual should have been included in your delivery, many apologies. Kind regards The Europasat Team

Posted 9 years ago

“had no problems so far is what john said it was im sattisfied up to now good service from john thanks again”

Helpful Report

Posted 9 years ago

Hi Phillip Thanks for taking the time to respond to our Survey. We are really pleased that you are happy with the service from both John and the satellite system. Kind regards The Europasat Team

Posted 9 years ago

“the installers phoned twice beforehand! They were quick, polite, informative and left no mess. A rare thing these days”

Helpful Report

Posted 9 years ago

Hi Martin Thanks for taking the time to respond to our survey. We are really pleased that you are happy with the system and the installation service that you received. Kind regards The Europasat Team

Posted 9 years ago

“No problems except for accessing G-mail link which needed action by technical support: promised return phone not made but contact eventually established and problem resolved!”

Helpful Report

Posted 9 years ago

Hi Laurence Thanks for taking the time to respond to our Customer Survey. We are really pleased that you are happy with the service so far. Kind regards The Europasat Team

Posted 9 years ago

“I have had a pretty good experience using Europasat, for the Tooway system for our villa in Italy. They shipped all the kit from the UK for us and I installed it myself (you do need a laptop to do this, if you are thinking of undertaking this yourself and know a little about satellite communications). The experience was let down a little by the fact that the activation code I was given didn't work in Italy, then spent nearly an hour on the phone trying to get through to Technical Support back in the UK to get the activation code corrected, which I did eventually. System is up and running and working well. Tony - Leamington Spa”

Helpful Report

Posted 9 years ago

Hi Tony Thanks for taking the time to respond to our survey. We are really pleased that you are happy with the system but apologise for the initial glitch with the activation code. Kind regards The Europasat Team

Posted 9 years ago

“Had to ring to order but excellent service on the phone . I have now installed it all in France, very good video about the installation on the CD that came with the dish. When it was all installed on the computer it said ready to use the internet but wouldn't work! Again a call to the help line and my reference number from the modem and its up and running. Very pleased so far (only had it going for 6 days)”

Helpful Report

Posted 9 years ago

Hi Mark Thanks for taking the time to respond to our survey. We are really pleased that you are happy with your satellite broadband system. Kind regards The Europasat Team

Posted 9 years ago

“Installation and workmanship very good, but thought download speed would be faster. Also VERY disappointed that unlimited broadband is not available - we need this to stream UK TV - when will this be available here in Crete?”

Helpful Report

Posted 9 years ago

Hi Susan Thanks for taking the time to respond to our survey. The speeds you are receiving could be due to the amount of people on the network at any given time as this is a shared network and for this reason, we cannot guarantee any kind of headline speeds. This is also why your speeds are lower during the late afternoon till late at night simply due to the amount of people using the bandwidth. Please also be aware that the services is an up-to service which means the 22MB/s is not a guaranteed speed. This is stated in our terms and conditions which can be found at: https://www.europasat.com/support/about-us/terms-conditions/. If you have particular concerns, can we ask that you call our Technical Team when you are experiencing the particularly slow speeds and they can investigate for you. Kind regards The Europasat Team

Posted 9 years ago

“Enjoying it,it's alot better than fail up connection”

Helpful Report

Posted 10 years ago

Hi Paul Thanks for taking the time to respond to our survey. We are really pleased that you are happy with your satellite system. Kind regards The Europasat Team

Posted 9 years ago

“Karen and Derek were the people I made contact with. They fitted the equipment, were very helpful, on time and very nice to deal with. Many thanks to them”

Helpful Report

Posted 10 years ago

Hi Mrs Smith Thank you for taking the time to respond to our survey. We are really pleased that you are happy with the satellite broadband system and the service you received. Kind regards The Europasat Team

Posted 9 years ago

“The speed is good, what has shocked me is how quickly the 10g cap is reached. I have only had this less than a week and already I am half way through my allowance. This was using Skype, the picture was clear and the connection great, but I will not be using Skype again on here as I do not want my allowance to be gobbled up. I assume this will be the same with anything like films or downloads, so be aware. The engineer who fitted the diah and equipment was excellent and where we live is not the easiest place to get to, but he did.”

Helpful Report

Posted 10 years ago

Hi Dee Thanks for taking the time to respond to our survey. We are pleased that you are mainly happy with the service. Our Customer Services Team would be happy to discuss your current requirements to advise on the tariff that best suits your usage requirements. They are contactable on 01869 356166, option 3 Kind regards The Europasat Team

Posted 10 years ago

“The engineer was excellent , adapted to difficult installation well . Given incorrect information at point of sales , ( my existing B.T. router could be used ) . This was later dismissed by Europasat as not having been said , but then that sadly is a standard reply by many organizations today . The result is that I now have further costs of around £ 40-50 to incur , had I been in knowledge of the total cost I may have looked elsewhere .”

Helpful Report

Posted 10 years ago

Hi Paul Many thanks for taking the time to respond to our survey. We are really pleased that you are happy with the satellite broadband system. Many apologies that the difference between ADSL and DSL routers was not discussed with you during your conversation with our Sales Advisor. Unfortunately, BT routers are not suitable for use. Kind regards The Europasat Team

Posted 10 years ago

“Comprehensive kit supplied . dish construction takes a while (self-install) and fine tuning was a struggle first attempt . came back the following morning and no problems so perhaps i was just tired ! good internet connection so far (better than previous satellite provider) , not sure how the allotted usage will work , but apparently upgrade is easy . we use Facetime/Tango Apple apps to contact family in USA and previously it was a struggle to have a conversation . very good through Tooway so worth any extra costs !”

Helpful Report

Posted 10 years ago

Hi Peter Thanks for taking the time to respond to our survey. We are really pleased that you are happy with your satellite system. Kind regards The Europasat Team

Posted 10 years ago

“1. The lead-in: operatives were helpful with information by phone and email when trying to decide which company. Less impressed by getting an invoice before I had actually signed up! and also having to chase confirmation of date and time of installation. 2, The site survey. this took place as planned and the engineer was fine 3. The installation: there was a bit of a hiccup here because the engineer had a bereavement at the time agreed, but a new date and new engineer were rapidly organised and we were kept informed. This did however lead to installation taking longer than usual because of switch of equipment. Engineer was super-helpful and did not leave until all machines connected. 4. How it works now: it is much more reliable so far than our previous dongle. However, it is not much faster which is a bit disappointing.”

Helpful Report

Posted 10 years ago

Hi Pat Thanks for taking time to respond to our survey. Sorry for any misunderstanding between you and the sales representative during your initial requirement. Invoices are occasionally raised for bank transfer payments. We are really pleased that you are happy with your system. Kind regards The Europasat Team.

Posted 10 years ago

Bigblu is rated 3.5 based on 1,223 reviews