Bigblu Reviews

Name: Bigblu
Address: Broadband House 108 Churchill Road, Bicester
Rating: 3.48

3.5 Rating 1,223 Reviews

60 %

of reviewers recommend Bigblu

Company Reviews

Questions

Metrics

3.5

Based on 1,223 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01869222900

Email:

info@bigblu.co.uk

Location:

Broadband House 108 Churchill Road
Bicester
OX26 4XD

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Reina

Bigblu 5 star review on 20th September 2017

Pamela Larking

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought the SES Broadband system from Europasat in April 2014 for use at a holiday home in central France. I was attracted by the PayAsYouGo option, because it seemed to suit the intermittent usage we would require, making several visits per year to the property. Broadband down a telephone line would cost me quite a bit each and every month, whether in residence or not. Mobile broadband was not feasible, because of the absence of 3G transmitters in our sparsely populated area. i found I could install the SES system (dish and receiver) myself, though it did require intermediate DIY skills and understanding of the technology. The send and receive signal strengths were adequate, and the speed usable for regular browsing and streaming Skype voice calls. I have not tested streaming of video material, but suspect that the bandwidth would not be adequate by the standards we are used to with optical cable at home. My major disappointment is that the £7 for 1GB for 30 days PAYG is not really that: your £7 only covers you to your next monthly payment date (I pay ZERO on the given date). If I arrive at the house just a few days before this date, then I just get those few days' use for the £7 then have to buy another top-up. This system would make sense for a small additional top-up on a monthly contract, but doesn't seem fair when PAYG is your only use, and you use no more than one GB in a month. To rate the system as 5 stars, I would want the payment system improved, and the bandwidth increased. Overall, however, the system has solved my broadband needs in that place at a cost lower than any competing offering. The major difference is the need for the considerable up-front investment in the hardware.”

Helpful Report

Posted 10 years ago

Hi Jim. Thank you for taking the time to respond to our survey. We are really pleased that you are enjoying your satellite broadband system. Kind Regards The Europasat Team

Posted 10 years ago

“The service is good generally, however we have to restart the router often (at least daily) but this is a minor issue to be honest. Despite the good up and down speeds, there are a number of things that dont work on satellite broadband due to the very high latency -potential buyers should be made aware of this as it involves time consuming work-arounds at times. General browsing and website access is also compromised due to the latency issue. I would say that in real terms, 18MB download via satellite is probably the equivalent of a 3 or 4MB traditional connection, as far as general browsing is concerned. I would say that satellite is an option only if a traditional connection of 3MB or more is unavailable.”

Helpful Report

Posted 10 years ago

Hi Stephen Thank you for taking the time to respond to our survey. With the issues regarding the router, you should contact the reseller that you purchased the system from. He should be able to advise on latency that is inherent with satellite broadband. Kind regards The Europasat Team

Posted 10 years ago

“Have had the system for 3 years,initially very expensive first year then became more affordable.Reliable service with good speeds.major criticism. Is exorbitant charges when wanting to reduce monthly capacity.Seems customer gets penalized heavily when wanting to reduce capacity but reasonable charges when wishing to increase capacity.Unable to understand logic behind this other than "Greed".Come on let's have a bit of fairness all around especially for longstanding customers.”

Helpful Report

Posted 10 years ago

Hi Thomas Thanks for taking the time to respond to our survey. When downgrading an account we get charged a month's fee by the service provider. We have to pass this onto our customers. Kind regards The Europasat Team

Posted 10 years ago

“This is a great service but please be aware that the internet provision has a short time delay so is NOT suitable at all for gaming. This specific limitation was not explained to us when we purchased the satellite. However, Europasat did agree to us reducing our usage to £10 per month low usage which is still useful for us as a backup. An excellent bit of kit at an affordable price but with usage limitations. Great customer service.”

Helpful Report

Posted 10 years ago

Hi Naomi. Thanks for taking the time to respond to our survey. We are pleased that you are happy with your satellite broadband system. We do explain to all customers who mention that they wish to use the system for online gaming that it is not suitable due to latency. It is also clearly documented on our website. Kind Regards The Europasat team

Posted 10 years ago

“It does what it says on the box. Gives me excellent internet access when I need speed for work. What I really would like is an unlimited just like MEO, but the price could reflect your better service. Your big packages are just too expensive. Why not have a buffer price list depending on monthly usage so if I use 30 gb thats what i pay for. if 100 gb etc etc. It would have to be on a trial basis for existing customers who already have the equipment.”

Helpful Report

Posted 10 years ago

Hi Raymond. Thanks for taking the time to respond to our survey. We are pleased that you are happy with your satellite broadband system. Unfortunately, satellite does not offer a truly unlimited data allowance due to capacity. Kind Regards The Europasat team

Posted 10 years ago

“Very pleased with the ultimate outcome, but a few teething problems happened between the original site survey and installation: 1. The installation engineer was not from the same Company as came out to do the original site survey, therefore had no knowledge of the install and what was required. Luckily I was at home and was able to walk him through the previous engineers comments and recommendations. 2. Although a free standing roof/patio stand was supplied as there was potential complications with the proposed wall mounting. No wall mounting bracket was supplied and therefore this option was not available to us regardless. 3. The installation engineer also commented that the King Post would have been a better solution rather than the roof/patio stand provided. He also commented that this would possible have been a cheaper option?”

Helpful Report

Posted 10 years ago

Hi Gareth. Thanks for taking the time to respond to our survey. We are pleased that you are happy with your satellite broadband system. Sorry to hear about the issues you had to deal with at the survey/install stage. I can assure you though, the Non-Pen roof mount is a cheaper option than the kingpost, the installer was very much mistaken. Kind Regards The Europasat team

Posted 10 years ago

“It is a pity that I had to contact you to be given a better deal but now that I have I appear to be receiving a better download speed.”

Helpful Report

Posted 10 years ago

Hi David. Thanks for taking the time to respond to our survey. We are pleased that you are happy with your satellite broadband system. Our tariffs are regularly updated on our website and we are always happy to discuss any changes that you require to your tariff. Kind Regards The Europasat team

Posted 10 years ago

“In general the sat system is reliable and reasonably priced but does not attain the upload and download speeds advertised. In particular we have problems with "facetime" in that we never obtain a video link (despite chatting to one of your staff about it a few months ago). The website is helpful and provides a good level of information. It would be helpful if you could provide day by day usage (graph or list) to complement the usage data you currently provide.”

Helpful Report

Posted 10 years ago

Hi Neil. Thanks for taking the time to respond to our survey. We are pleased that you are happy with your satellite broadband system. Our Technical Team are available to discuss any issues you are seeing with FaceTime on 01869 356166, option 2. Kind Regards The Europasat Team

Posted 10 years ago

“Really good and helpful installation by Keith who knows his stuff and overcame quite a few problems with our old farm house. So far so good as the service is reliable, but not particularly fast. This is not of great importance for our business, but could be if we needed to upload more data. The only problem is that we cannot work out mobile telephones through the service. Like so many isolated rural businesses we have no mobile signal. A disgrace in the 21st century! Otherwise a cracking good team of friendly and helpful people who have provided us with a reliable service. Thanks to you all.”

Helpful Report

Posted 10 years ago

Hi David. Thanks for taking the time to respond to our survey. We are really pleased that you are enjoying your satellite broadband system. If you require any help with your mobile connecting to your satellite system+H21 H108our Technical Team will be happy to help. They are contactable on 01869 356166, option 2. Kind Regards The Europasat team

Posted 10 years ago

“Service is good.Broadband is slowish due to long ping.”

Helpful Report

Posted 10 years ago

Hi Christopher. Thanks for taking the time to respond to our survey. We are pleased that you are happy with your satellite broadband system. Unfortunately, due to the speed of light, the ping speed is unlikely to change. Kind Regards The Europasat team

Posted 10 years ago

“always up to the mark”

Helpful Report

Posted 10 years ago

Hi Penelope, thank you for your review, if we can ever be of assistance please feel free to contact us. Kind Regards The Europasat Team

Posted 10 years ago

“Good helpful team, sometimes tricky to buy extra data packages on the pay-as- you- go scheme but hopefully this will become easier as an on-line function in the near future”

Helpful Report

Posted 10 years ago

HI John Thanks for taking the time to respond to our survey. We are pleased that you are happy with your satellite broadband system. Kind regards The Europasat Team

Posted 10 years ago

“The system works faster than BT in this area, which is dismal, but I'm constantly having to keep an eye on downloads. My son only has to watch a film online, or my wife watch something 'on demand', and I find half of my available Mbs are used! Therefore it can get quite expensive. The flip side is that it seems to be fairly reliable and if there ever is a problem, you can talk to a proper person and they're on to it straight away.”

Helpful Report

Posted 10 years ago

Hi Mark. Thanks for taking the time to respond to our survey. We are pleased that you are happy with your satellite broadband system. If you wish to discuss your data usage and possible changes to your monthly allowance, our Customer Services team would be happy to discuss this with you. They are contactable on 01869 35616, option 3. Kind Regards The Europasat team

Posted 10 years ago

“I would like to know when you are going to provide a telephone service ?.”

Helpful Report

Posted 10 years ago

Hi Stephanie and Graham. Thanks for taking the time to respond to our survey. We are pleased that you are happy with your satellite broadband system. We are hoping to launch a telephone service by mid next year. Kind Regards The Europasat team

Posted 10 years ago

“Thanks for your speedy and very clear response.”

Helpful Report

Posted 10 years ago

Hi Gareth, thank you for replying to our survey. I'm happy to hear you are enjoying the service. Kind Regards The Europasat Team

Posted 10 years ago

“if it works...it s work perfectly...till the Moment i need hell...this is a little complicadet... but...normel i love my Internet... lot oft wishes...Gabriele deutsch..walter”

Helpful Report

Posted 10 years ago

Hi Grabriele, thank you for your review if we can ever be of any assistance feel free to contact us Kind Regards The Europasat team

Posted 10 years ago

“Mark has been extremely helpful professional and friendly during not only the instalation process but with follow up questions and assists.”

Helpful Report

Posted 10 years ago

Hi Jonas Thanks for taking the time to respond to our survey. We are really pleased that you are happy with your satellite system. Kind regards The Europasat Team

Posted 10 years ago

“They came and fixed the satellite dish without fuss and on time. We use the internet source as a backup for our radio broadcasting and it works reliably.”

Helpful Report

Posted 10 years ago

Hi David Thanks for taking the time to respond to our survey. We are really pleased that you are happy with your satellite system. Kind regards The Europasat Team

Posted 10 years ago

Bigblu is rated 3.5 based on 1,223 reviews