Bigblu Reviews

Name: Bigblu
Address: Broadband House 108 Churchill Road, Bicester
Rating: 3.48

3.5 Rating 1,222 Reviews

60 %

of reviewers recommend Bigblu

Company Reviews

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Metrics

3.5

Based on 1,222 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01869222900

Email:

info@bigblu.co.uk

Location:

Broadband House 108 Churchill Road
Bicester
OX26 4XD

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Bigblu 5 star review on 20th September 2017

Pamela Larking

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“1 star as the option for zero stars is unavailable. Consistently lower than than 0.5MB/s never had more than 1.5MB/s EVER despite an up to 20MB/s taffif - frankly your service is a joke”

Helpful Report

Posted 7 years ago

“I was waiting 10 mins to talk to a sales person, yes a sales person. then got through to Customer services. Mike wasnt at his desk!!! what just one person on sales!!!! As i was hanging on the line decided to check reviews run by the website and please dont be misled by the STARS **** 4 and 5 stars mean nothing and its extremely misleading. I was reading the messages on the 4 stars and people were saying yes ok service but the download is not what i was promised, called many times, service is poor, no reply to emails, money taken when major issues are there. I am not even a customer yet and i think the company is deliberately manipulating their score. Read the review and it will put you off it did me”

Helpful Report

Posted 7 years ago

“The company is very good at selling the product, further on it is just downhill. It took an engineer ages to get it installed the service is extremely slow and does not work as advertised, does not recommend it at all.”

Helpful Report

Posted 7 years ago

“Service non reliable, customer service and tech support non existing. Tickets non asweredn”

Helpful Report

Posted 7 years ago

“Very, very poor customer service. Support tickets are raised and go completely un-answered, and now they have removed the facility to even do this. No one calls back when they promise, and if you call them, no one is available to deal with your specific enquiry so the only option is to wait for another call back, which you know isn't going to happen. This seems to be a company that knows people only chose them because the normal, copper or fibre options aren't available, and so don't really care about actually looking after customers, as they know the customers have no choice. Dealing with them is an utterly horrible experience which i wouldn't willingly subject anyone to.”

Helpful Report

Posted 7 years ago

“Great at selling you product and once in, it all turns to rubbish. Support is poor, takes for ever and generally does not fix the issue. When finally, having concluded that the service was patchy and unreliable I decided to cancel, had to send registered mail request to cancel (email was not good enough). Then, after months I finally received acknowledgement, was told I had to dismantle their installation myself as they would not collect their own equipment. Truly awful.”

Helpful Report

Posted 7 years ago

“service has been in for over 6 months. download speed is flaky, generally 0.2Mb/s vs 10Mb advertised. Have complained numerous times and it gets better for a day or so, then becomes unusable again. No mention of a refund. Have just tried to report problems again and waited on phone for 20 mins only to be told to call back after lunch. Sorry but from my experience this isn't fit for purpose and will be asking for it to be removed.”

Helpful Report

Posted 7 years ago

“Great product and customer service from this Broadband supplier. Had the PAYG service initially, but this didn't last a week with us and when it ran out you were presented with some strange security warnings, which threw us completely. Called their Customer Service and spoke to Heather Bosworth who was knowledgable and incredibly helpful. She looked at our stats and came up with some better options and some suggestions for when the house is closed up over winter. We now have bags of capacity and a cost effective winter solution. Really pleased with the way she took this on-board and kept us informed along the way. We don't get a mobile signal at the house and the SFR landline is up and down all the time. So, to have a reliable Internet solution, with great Customer Service, is a real positive step forward. Highly recommended.”

Helpful Report

Posted 7 years ago

“3 weeks into our monthly contract every month since Jan 2017 our internet gets cut off because we are over "our limit" which seems complete and utter drivel. Our intrnet is off at the plug every night and doesnt get switched on again till dinner time at the earliest as me and my wife areworking from 8am till 1pm. we just got a "usage chart" and we`re supposedly using at least 100mb when the internet router isnt even switched on. We have 10gb allowance yet our data counter is only sitting at 705MB.....not even 10% usage!! (as per photo) Customer service is pretty garbage too, seems to be the same pre programmed message all the customer service people use to try and fob us off, today whilst on hold were heard a full blown conversation about the M3 motorway....very proffesional service...NOT. Seriously considering contacting trading standards and after reading countless 1 star reviews from customers thats very well going to happen. Shambolic company. I`ll finish with this......when the internet IS connected it does work reasonably well although the speeds told we can recieve and what we actually get in reality are miles apart, living in France with blue skys everyday (8.8mbs) is nowhere near the 20 promised. Unfortunatly due to the lack of satellite providers we`re pretty much stuck with europasat for the time being. Call backs and emails are non existant even after being promised we would get. so yeah....all in all....not happy!”

Helpful Report

Posted 7 years ago

“Shortly after posting my original review, I was contacted by Heather Bosworth from Europasat, who proved very helpful and pleasant. An apologetic e-mail from the technical help team arrived too. Entirely thanks to Heather, though, I quickly received the help and advice I had struggled for all month, plus some compensation. I am delighted that Europasat does, after all, care enough about customers to offer the service of people like Heather. My best advice to this company, would be to offer some sort of easy access to the department Heather works in so that all their reviews in future can be positive.”

Helpful Report

Posted 7 years ago

“Everything was going well and could not fault the tec guys for all there help and advice,however now that I am connected my speed is around 1.4 megs .5 megs slower that BT on copper. I was informed that I would be guaranteed 15 megs minimum and 25 maximum which is the reason I purchased the equipment. I have been trying for three days to talk to someone about the problem and told someone would ring me? After hanging on the phone for 25 minutes awaiting to talk to the technical guys I was told again that someone would ring me (still no call). I feel like I was sold the equipment under false pretences after reading all the other reviews and I'm close to sending all the equipment back as it doesn't seem (fit for purpose). The after sales service for installing equipment was second to none but that's where the after sales stops,very disgruntled customer Exeter.”

Helpful Report

Posted 7 years ago

“Signal keeps dropping out,phoned Europasat but no answer as the office is shut,so have to wait until the morning with no internet connection. Tried resetting the router etc but no good,download+upload speed is a joke. Surely in 2017 there must be a way of having a 24/7 contact/support department. I HAD A BETTER SIGNAL ON MY DONGLE !!”

Helpful Report

Posted 7 years ago

“Very poor customer service. No answer to calls, no call back, no answer to emails. No ability on website to reset password if forgotten. Poor speed, download and particularly upload. Satellite delay has increased so that many websites crash. Expensive. My landline BT service running for many miles on overhead copper cables at the absolute extreme viable distance is more reliable. Insistance on credit card payments.”

Helpful Report

Posted 7 years ago

“Since my review last week the hero of the day has to go to Phillip Legge, the Customer Service Manager who has gone the extra mile to correct the situation and retain our custom. Without his intervention we would have left Europasat and found another supplier I do hope they know how valuable an asset he is and invest in more like him Thanks Phil!”

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Posted 7 years ago

“Customer service is atrocious. Non-existent. A disgrace.”

Helpful Report

Posted 7 years ago

“I have been trying for 3 days to find out what my download average is...no response other than a ticket number. no one on the phone . tried holding for 30 mins each time. As for chat line....no one there either. dreadful service. bring back tooway who were excellent. to add insult to it all I have been paying an out of date tariff....so an extra £10.00 a month for however long. THINKING OF CHAGING PROVIDER AFTER 12 YEARS”

Helpful Report

Posted 7 years ago

“My download speed was 5Mbps this morning it has dropped through the day and is now 1.5Mbps. The best I've had for over a week is 8Mbps, the help line is constantly busy, and previously when they have answered they can only sort the download speed for a few hours.”

Helpful Report

Posted 7 years ago

“Appalling customer service... I am an existing customer, a small charity who are based in a remote part of Northumberland and have just upgraded to 100GB to ensure we don't lose our coverage I have been on hold to customer service since 10.15am this morning, as advised by their hold message I have also left a message on their online chat service 57mins ago which is still showing 'not yet seen'!!! Needless to say we are now looking at alternative providers as I write this review”

Helpful Report

Posted 7 years ago

“Everything.”

Helpful Report

Posted 7 years ago

“My former internet provider passed their clients onto Europasat and told me to contact his company with regards to my details etc. Despite having called them twice and leaving my number I have not been called back. Have just called their Sales Dept and was told "hold on" and then put through to another number which was just ringing out. Tried to contact them by email and get an answer that this is not possible due to suspicious activities!!! How do you expect to win customers like this? I hope I get some kind of reply soon so that I can set up an account. Otherwise, I will look elsewhere.”

Helpful Report

Posted 7 years ago

Bigblu is rated 3.5 based on 1,222 reviews