Bigblu Reviews

Name: Bigblu
Address: Broadband House 108 Churchill Road, Bicester
Rating: 3.48

3.5 Rating 1,223 Reviews

60 %

of reviewers recommend Bigblu

Company Reviews

Questions

Metrics

3.5

Based on 1,223 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01869222900

Email:

info@bigblu.co.uk

Location:

Broadband House 108 Churchill Road
Bicester
OX26 4XD

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Reina

Bigblu 5 star review on 20th September 2017

Pamela Larking

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First class customer service, regular usage reports are very useful, speed and reliability generally good though occasionally seems to be affected by weather conditions. Overall I would recommend Europasat.”

Helpful Report

Posted 10 years ago

Hi June Thanks for taking the time to respond to our survey. We are really pleased that you are happy with your satellite broadband system. Kind regards The Europasat Team

Posted 10 years ago

“Easy to set up yourself if you are a practical person. Good upload and download speed. Very reliable. Technical Hepline very helpful an competent. Only complaint is they are not open 24/7 or even 12/7 , more like 8/5”

Helpful Report

Posted 10 years ago

Hi Gael Thanks for taking the time to respond to our survey. We are really pleased that you are enjoying your satellite broadband system. Our opening hours are 08:00hrs to 18:00hr Monday - Saturday and then 10:00hrs to 16:00hrs on a Sunday. Kind regards The Europasat Team

Posted 10 years ago

“Living in rural France our France telecom line provided pretty poor service - we managed to get an ADSL service as part of a lease purchase of a macbook - this was ok most of the time for the first couple of years. I had the line tested and was told it was fine - after slow and interupted service. We had a particularly poor period when we could lose the internet connection from about 2000 - 0800hrs the following day! I complained again - only to be informed from FT that the system was fine - only minutes before the service dropped out again! I had been looking over the technician's shoulder as he took the signal readings - we were paying for "up to 2meg" and were getting 0.64meg - just about the old dial-up signal. I had always gone with FT - on the basis that they supplied everything - so there was no other agency to blame. I was talking to SFR, at the time - constant cold calling - promised me 8meg on the same system. When I told FT about my intention to change they pulled the service - I was left with no phone, lost my trading phone number, no internet! I eventually got sorted with SFR big mistake - perfect for first 12hrs, then 10mins internet over next 24hrs - suddenly no phone contact - took me months to cancel the deal. Thought all my birthdays had come at once when I contacted John Sidwell at Big Dish Satellite. Collected the kit from him at 1400hrs - two hour drive home, started to unpack it - fed dogs, got tools sorted - and I was on-line by 2000hrs. Took a while to sort out the best package for me - kept exceeding my allowance - bit expensive to keep buying time. However we are now sorted and able to phone, skype, stream videos, upload websites etc and run at a speed comparable to many urban dwellers. My original mounting of the dish was not the best, but have moved it and now have a pretty uninterrupted signal - lots of trees around our house. On balance - we have a good reliable system with excellent support - no more ringing FT to get a recorded message and another number to ring fired off in "machine gun French". FT don't seem to have the resources, SFR are a complete waste of time - I returned their Nuef Box via their courrier - they lost track of it - I got a Bailif's letter demanding 79€. My only appeal was to ring them on a premium line number! Using my TooWay (at the time) internet I discovered that these people were based in Sweden - so I phoned their head office in Stockholm on my VOIP phone and explained the situation - I was given the direct line to an English speaking person in their French head office. I explained the situation and said that not only had I returned the item but I had a receipt - however after the problems with SFR I felt indisposed to assist them in keeping track of their property. Happily - all in the past. The support from Europasat has been excellent, prompt and efficient. We pay the same as we were paying with France Telecom for our current service - there is absolutely no comparison - I wish I had found Europasat years ago and never miss a chance to recommend them to anyone I meet.”

Helpful Report

(France) - Posted 10 years ago

HI David Thanks for taking the time to respond to our survey. We are really pleased that you are enjoying your satellite broadband system. Kind regards The Europasat Team

Posted 10 years ago

“Reliable but expensive. Good after sales service”

Helpful Report

Posted 10 years ago

HI Terry Thanks for taking the time to respond to our survey. We are really pleased that you are enjoying your satellite broadband system. Kind regards The Europasat Team

Posted 10 years ago

“hi guys my name is george hannon I've just installed a sat dish from your company which so far is working fine . the help i received from your tech team was second to none well done regards george”

Helpful Report

Posted 10 years ago

Hi George. Thanks for taking the time to respond to our survey. We are really pleased that you are happy with your satellite broadband system. Kind Regards, Europasat Team

Posted 10 years ago

“Very good but a bit expensive”

Helpful Report

Posted 10 years ago

Hi Tim. Thanks for taking the time to respond to our survey. We are really pleased that you are happy with your satellite broadband system. Satellite will be more expensive that standard ADSL broadband due to the amount of funding that has been ploughed into the new Technology. However, we are hoping that this will reduce as the option becomes more 'mainstream'. Kind Regards, Europasat Team

Posted 10 years ago

“Excellent communication. Only irritation is reminder email that invoice is due for payment when automatic card payment already in place (and has been every month since contract started!)”

Helpful Report

Posted 10 years ago

Hi Simon. Thanks for taking the time to respond to our survey. We are really pleased that you are happy with your satellite broadband system. Kind Regards, Europasat Team

Posted 10 years ago

“Never any problems, really efficient service. Can't complain, apart from maybe price seems a little expensive, but good consistent speeds”

Helpful Report

Posted 10 years ago

HI Terry Thanks for taking the time to respond to our survey. We are really pleased that you are enjoying your satellite broadband system. Kind regards The Europasat Team

Posted 10 years ago

“had service for over 2 years never went wrong even during atrocious weather no buffering while watching online a very quick service highly recommended”

Helpful Report

Posted 10 years ago

Hi Mitchell Thanks for taking the time to respond to our survey. We are really pleased that you are happy with your satellite broadband system. Kind regards The Europasat Team

Posted 10 years ago

“The technical help desk were excellent in assisting the purchase of the necessary items and with the questions I had on installation. The items were very well packed and delivery was prompt considering the remoteness of my location and the reliance on ferry timetables. Installation was quick and all systems worked first time. After sales service has also been exceptional, on the few occasions I have contacted them. Suggest you phone in the later part of the afternoon as they are very busy in the morning.”

Helpful Report

Posted 10 years ago

HI Bernard Thanks for taking the time to respond to our survey. We are really pleased that you are enjoying your satellite broadband system. Kind regards The Europasat Team

Posted 10 years ago

“Very satisfactory.”

Helpful Report

Posted 10 years ago

Hi Laurence. Thanks for taking the time to respond to our survey. We are really pleased that you are happy with your satellite broadband system. Kind Regards, Europasat Team

Posted 10 years ago

“My contract change was explained to me in detail as to how and when it would take place and how the new internet usage could be viewed and worked. All very clear and professionally done”

Helpful Report

Posted 10 years ago

Hi Robert. Thanks for taking the time to respond to our survey. We are really pleased that you are happy with your satellite broadband system. Kind Regards, Europasat Team

Posted 10 years ago

“Excellent! Our internet speed is far beyond expectations. What really impressed us was Paul from IsleSat who supplied and installed our equipment. His knowledge and professional skills were second to none. Nice to find someone so dedicated in this day and age. I highly recommend Paul (www.islesat.com) and the Tooway product.”

Helpful Report

Posted 10 years ago

HI Morris Thanks for taking the time to respond to our survey. We are really pleased that you are enjoying your satellite broadband system. Kind regards The Europasat Team

Posted 10 years ago

“Carl Munday did a wonderful job for me. Right from the off when I had the trial, he was very friendly and helpful. When we finally decided to buy, everything went very smoothly and I'm confident if anything does go wrong he would rectify the problem asap.”

Helpful Report

Posted 10 years ago

Hi Jonathan. Thanks for taking the time to respond to our survey. We are really pleased that you are happy with your satellite broadband system. Kind Regards, Europasat Team

Posted 10 years ago

“when I have phoned the help line in England the people have been most helpful with my problems very good”

Helpful Report

Posted 10 years ago

Hi David. Thanks for taking the time to respond to our survey. We are really pleased that you are happy with your satellite broadband system. Kind Regards, Europasat Team

Posted 10 years ago

“Very good service from the start, very helpful too”

Helpful Report

Posted 10 years ago

Hi Lynn. Thanks for taking the time to respond to our survey. We are really pleased that you are happy with your satellite broadband system. Kind Regards, Europasat Team

Posted 10 years ago

“delighted with service. internet works well, invoicing clear and precise. all in all very satisfied.”

Helpful Report

Posted 10 years ago

Hi Simon Thanks for taking the time to respond to our survey. We are really pleased that you are enjoying your satellite broadband system. Kind regards The Europasat Team

Posted 10 years ago

“Everything is very good. Easy way to have fabtastic internet Connection in Marbella. This is the best solutions Enjoy Christmastime”

Helpful Report

Posted 10 years ago

Hi Geir. Thanks for taking the time to respond to our survey. We are really pleased that you are happy with your satellite broadband system. Kind Regards, Europasat Team

Posted 10 years ago

“Moved from a local island internet provider as unhappy with them, couldn't watch anything online or listen to online music etc as would run very slowly and cut off continuously. Their customer service if any problems was dire, if you could actually get in touch with them. I love this satellite internet service as can now watch youtube and listen to online music and watch videos easily, I also can have a few pages at a time open and it is a much more reliable internet service provider. Great that I can check my usage when I want. It is a little more expensive than my previous one but as long as it remains at this price am very happy to continue using it.”

Helpful Report

Posted 10 years ago

Hi Gloria. Thanks for taking the time to respond to our survey. We are really pleased that you are happy with your satellite broadband system. Kind Regards, Europasat

Posted 10 years ago

“Excellent service. How ever I made my purchases some 18 mnths ago. Excellent technical back up, run by a very experienced manager, Francios. Its as good as it gets.”

Helpful Report

Posted 10 years ago

HI James Thanks for taking the time to respond to our survey. We are really pleased that you are enjoying your satellite broadband system. Kind regards The Europasat Team

Posted 10 years ago

Bigblu is rated 3.5 based on 1,223 reviews