Bigblu Reviews

Name: Bigblu
Address: Broadband House 108 Churchill Road, Bicester
Rating: 3.48

3.5 Rating 1,222 Reviews

60 %

of reviewers recommend Bigblu

Company Reviews

Questions

Metrics

3.5

Based on 1,222 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01869222900

Email:

info@bigblu.co.uk

Location:

Broadband House 108 Churchill Road
Bicester
OX26 4XD

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Bigblu 5 star review on 20th September 2017

Pamela Larking

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We were not impressed by the installation team who failed on two occasions (due to rain they said) and finally fitted the router in an inappropriate place requiring further expenditure on WiFi boosting apparatus.”

Helpful Report

Posted 9 years ago

Hi Robin Thanks for taking the time to respond to our survey. Rooftop installations cannot, due to heath and safety, occur when it's raining. Router range can be affected by distance and thickness of walls, wifi boosters will help to alleviate this issue. Kind regards The Europasat Team

Posted 9 years ago

“You were very quick to take my money and very slow to be helpful after that. I rang maybe 5 times asking for information on the system and each time someone would ring me back 'in 5 minutes' - you never rang so I rang again. On the day we were having the Tooway system installed I again rang to see if anyone was coming. At 2.30pm there was only 2 hours of light left and the installer arrived very grumpy. He did install the dish and Tooway box but then as soon as it was sort of done he was off. I asked him to stay until the WiFi was working but he said that was not his role? I assumed that was what we had paid for? The following day after trying for several hours to sort it out myself - rebooting it all, reinstalling the instruction DVD, I gave up and rang Europasat. At last someone was helpful in the technical department and talked me through how to get it to work for over an hour. He was excellent and very patient. This could have all been avoided if the engineer had just spent the extra 10 minutes and done it himself, leaving me with a good impression rather than a poor one. It would have helped if you and rung back when you said you would too.”

Helpful Report

Posted 9 years ago

Hi Fiona Thanks for taking the time to respond to our survey. Installing the wireless router is not part of the standard installation cost as this is technically networking. We're glad that our Technical Team were helpful and sorted the issue out for you. Kind regards The Europasat Team

Posted 9 years ago

“Excellent customer service over phone; great, quick service and delivery; dish and internet up and working swiftly - great!”

Helpful Report

Posted 9 years ago

Hi Marina Thanks for responding to our survey. We are really pleased that you are happy with your satellite system and the service that you received. Kind regards The Europasat Team

Posted 9 years ago

“VERY EFFICIENT INSTALLATION AND EXCELLENT CUSTOMER SERVICE”

Helpful Report

Posted 9 years ago

Hi John Thanks for responding to our survey. We are really pleased that you are happy with your satellite system and the service that you received. Kind regards The Europasat Team

Posted 9 years ago

“Brilliant service from Gareth, all installed perfectly and working 100%. I will recommend the service at any time. Roger Osborne”

Helpful Report

Posted 9 years ago

Hi Roger Thanks for responding to our survey. We are really pleased that you are happy with your satellite system and the service that you received. Kind regards The Europasat Team

Posted 9 years ago

“Delivery : good Equipments : good Installation : impossible to find a professional who accept to do the job (Vendée in France, near Saint-Gilles-Croix-de-Vie). So, i made it !”

Helpful Report

(France) - Posted 9 years ago

Hi Christine Thanks for responding to our survey. We are really pleased that you are happy with your satellite system and the service that you received. Kind regards The Europasat Team

Posted 9 years ago

“Good reliable connection that allows independent broadband at my location which is fairly remote, and at no lesser speed than the BT fibers at this area.”

Helpful Report

Posted 9 years ago

Hi Dan Thanks for responding to our survey. We are really pleased that you are happy with your satellite system and the service that you received. Kind regards The Europasat Team

Posted 9 years ago

“No hassle and arrived on time , straightforward instructions for installation. Very happy with the service after battling with BT for months decided to go for satellite and couldn't be happier. Was concerned about the level of signal for speed but it is comparable with my fixed line broadband.”

Helpful Report

Posted 9 years ago

Hi Belinda Thanks for responding to our survey. We are really pleased that you are happy with your satellite system and the service that you received. Kind regards The Europasat Team

Posted 9 years ago

“My by wifi was better”

Helpful Report

Posted 9 years ago

Hi Paul Thanks for taking the time to respond to our survey. Your speeds are currently 20Mb down and 1.9Mb up. Can we ask that you call the Technical Team on 01869 222900, option 2 when you experience 'slow speeds' and they can investigate this for you. Kind regards The Europasat Team

Posted 9 years ago

“As an installer of various satellite internet systems, my experience with Europasat shows that there is a significant difference between Europasat and other satellite ISPs: Sales and tech support are friendly and competent, as a technician, and since my main need as an installer is tech support, I can say: these people really know what they are talking about. Furthermore, I called in on a Sunday, lately, being completely blocked on an installation, just to figure out when on Monday I could possibly call again by listening to the answerphone, when I found tech support open! They solved my problem in a wink. That alone makes Europasat the No. 1 for me. Best Regards Johan Prins owner Alpha Couserans Services - France”

Helpful Report

Posted 9 years ago

Hi Johan Thank you for taking the time to answer our survey. We are really pleased that you are happy with the service that you received. Our seven day a week technical help line is something that we are very proud of and are glad that you could make use of it! Kind regards The Europasat Team

Posted 9 years ago

“The technical department people are pretty good. They are not sales people but technically they know what they are talking about. One went. To some length s to help me work out what apps were draining my data allowance. They actually answered the phone on a Sunday morning. Those of us with no cable connections rely on Europasat and they have been pretty good. I would recommend them, particularly the technical chaps.”

Helpful Report

Posted 9 years ago

“Extremely expensive and totally disappointing experience”

Helpful Report

Posted 9 years ago

“Customer service is good with Eurposat but the internet quality we receive is shocking and not constant! It's also very expensive. Our location is rural but in the day and age we would expect a constant, strong internet supply which unfortunately we don't receive. Satellite internet is our only option and £60 a month is very expensive!”

Helpful Report

Posted 9 years ago

Hi Gina Thank you for taking the time to respond to our survey. Please contact our Technical Department on 01869 356166, Option 2. They will be happy to take a look at your system to ensure that it's running at optimum levels. Kind regards The Europasat Team

Posted 9 years ago

“After 2 years grief with BT,I am finally getting broadband that works, getting up to 20mbps compared to the 0.13mbps I was getting through my phone line, equipment arrived 2 days after I ordered and was installed a few days later. Only downside is the cost of the data, but I am no worse off as I done away with BT altogether. Excellent product, have had no hassle getting online for over 3 weeks, well done Europasat????”

Helpful Report

Posted 9 years ago

Hi Stephen Thanks for taking the time to respond to our customer survey. We are really pleased that you are happy with your satellite system and the speed of the service. Kind regards The Europasat Team

Posted 9 years ago

“No Http connectivity in France for months, charge you to suspend and then charge you £30 plus monthly fee for joining again, no facilitie for people who only spend half there time or less in the property, No other way of getting broadband one you have got their kit so it's a monopoly and don't they know it.”

Helpful Report

Posted 9 years ago

Hi Anthony Thanks for taking the time to respond to our survey. The cost you have described are costs that are charged by the satellite owner. Therefore, they need to be passed on. If the service is not cancelled as it is, the satellite owner would not be able to pass the capacity to another customer whilst you are not using the system; earning no revenue from the service. Kind regards The Europasat Team

Posted 9 years ago

“Well at the moment I can not comment as we seem to have a problem with the modem. It's not communicating with anything. My i pad started to download something, then said to download google drive, which it wouldn't do. So at the moment I am still on my old Neufbox from UK Telecom. Would really like to be connected!!”

Helpful Report

Posted 9 years ago

Hi Pamela Thanks for taking the time to respond to the survey. Can we ask that you contact the company that you purchased the hardware and installation from. If we can be of any help, please let us know. Kind regards The Europasat Team

Posted 9 years ago

“Early days but we have just changed from a rival satellite broadband provider whose signal strength was inadequate to cope with rain or fog, leaving us completely without service. No rain in the past six days to test it, but the signal strength and download speed both significantly better, and in every other way (customer relations, delivery, installation etc.) exemplary. A bit pricier than before, but well worth it”

Helpful Report

Posted 9 years ago

Hi Christopher Thank you for taking the time to respond to our survey. We are really pleased that you are happy with your satellite system and the service that you received from the team. Kind regards The Europasat Team

Posted 9 years ago

“The service from order to set up was well executed, your contractor was exceptional, still to work out if 40gb will be enough storage.”

Helpful Report

Posted 9 years ago

Hi Chris Thanks for taking the time to respond to our survey. We are really pleased that you are happy with both the system and installation service. Kind regards The Europasat Team

Posted 9 years ago

“It's variable in terms of speed, but always at least 10 times better than what I had before. The installer who came, whose name was Keith, was excellent- knowledgeable, patient and good humoured. One thing- is there an ap or something I can have on my iPad to monitor my usage? At the moment I'm scrolling back to the email you sent me to find the link to my home page, which is a bit of a bore.”

Helpful Report

Posted 9 years ago

HI John Thanks for taking the time to respond to our survey. We are really pleased that you are happy with both the service and the engineer who fitted the system for you. We are constantly working on improvements to our customer portal area and have been looking at an App for this. Kind regards The Europasat Team

Posted 9 years ago

“Dominic, at the Oxfordshire office, was knowledgeable and splendidly helpful. He did what he said he would do. We paid what he said we would pay and the dish, router, modem and nuts and bolts arrived when he said they would arrive. However, when it came to activating the installation (08.10.15) we were puzzled for some time that nothing worked. It was only when we telephoned the Technical Department that we learned that the system was suffering an outage. I believe that this is an Americanism for "breakdown". Eventually the system was restored, we were able to complete activation and all has worked well since. We hope that system breakdowns are rare.”

Helpful Report

Posted 9 years ago

Hi Nick Thanks for taking the time to answer our survey. Unfortunately, the outage that you mention was due to extremely bad weather at our base station. We are really happy that you are pleased with the service that you received from Dominic and the system itself. Kind regards The Europasat Team

Posted 9 years ago

Bigblu is rated 3.5 based on 1,222 reviews