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Eurosender Reviews

3.7 Rating 2,035 Reviews
68 %
of reviewers recommend Eurosender
3.7
Based on 2,035 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 57%
Accurate And Undamaged Orders
Greater than 79%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Eurosender Reviews
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Phone:

+4420 8123 6306

Email:

help@eurosender.com

Location:

9, rue du Laboratoire L-1911 Luxembourg
1911

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Eurosender 1 star review on 3rd December 2024
Theodora Nikolaidou
Eurosender 1 star review on 8th July 2024
Kate
Eurosender 1 star review on 8th July 2024
Kate
Eurosender 1 star review on 28th December 2023
Mihai Berindean
Eurosender 1 star review on 28th December 2023
Mihai Berindean
Eurosender 5 star review on 11th March 2023
Jobb C Fisher
Eurosender 5 star review on 11th March 2023
Jobb C Fisher
16
Anonymous
Anonymous  // 01/01/2019
On time!! All went perfect! 👌🏻
Helpful Report
Posted 4 years ago
my suitcase got damaged but will not be refunded as it is not an"proper" packaging even though suitcases are even mentioned in the order process and how they have to be packed (what I did according to the instructions)
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Posted 4 years ago
Gute Kommunikation, pünktliche Abholung und Lieferung, fairer Preis.
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Posted 4 years ago
Good service and for a fair price for the country I was interested in.
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Posted 4 years ago
Once again,I had to hunt the guy from GLS here in Portugal, as again he marked my package as not delivered due to my absence at home (lie as always)when you finally manage to get in contact with this horrible company (as hardly someone picks up the phone)I manage to call the driver on the 4th attempt and he told me to drive to his home,and wait as he is eating his gelatine at the moment!!!!!!!!!The guys from GLS failed 100% of all times I used them,they never even try to call,they never deliver,why bother when simply mark the order undelivered and blame the recipient as absent,when instead you can sit at home and do nothing and still get paid!!!!This company is a big disgrace,I recomend DPD,Nascex,UPS even the local CTT post is incomparably better that this poorness of so called "delivery" GLS company. I will avoid to used them,I pass this to all my friends, I share it in all my public accounts!!!Dont use GLS if you dont want to loose your order!!!Read all the reviews about GLS here in Portugal, everyone hates them! Incompetence,laziness,unprofessionalism!!!! Eurosender uses GLS here in Portugal, that's why until you change your partner here I will not order nor recommend Eurosender . When I order Eurosender, automatically receive this bad company to deal with !!!!
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Posted 4 years ago
Good company with a excellent service
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Posted 4 years ago
Came damaged with content missing . Courier escaped so had no option to wrote damages down. Company said that because I didn't made a damage protocol with courier then I have a low chance of getting anything. Postage was almost twice as much as with other companies but was tempted with no need to measure each package. Don't recommend.
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Posted 4 years ago
Collected and delivered without any problems, and in double quick time too.
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Posted 4 years ago
Nous sommes à la 4 ou 5eme demande d'enlèvement chez notre fournisseur par l'intermédiare de DPD et rien ... Ils ne trouvent pas l'adresse d'un commercant !!! Et nous sommes toujours en attente de notre commande Cordialement Louis ARTIS - NANCY MINI SHOP
Helpful Report
Posted 4 years ago
They respond quickly but Eurosender is not monitoring that its parcel delivery service partner has effectively shipped the item.
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Posted 4 years ago
U ovoj kriznoj situaciji dostava paketa išla je brže nego prije korona krize. Hvala!
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Posted 4 years ago
Very good and fast
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Posted 4 years ago
The order process was fine, pickup also fine but the company seemed to shift all responsibility and consideration for my belongings after they reached the destination city. There was no attempt made to deliver to my apartment, if there was, I did not receive a phone call or notification so that I could be at home. Given that I, like most members of the population, work it seems crazy to me that they cannot inform customers when they can expect their delivery so that they can be home. Am I supposed to just stay home for the whole week waiting for the package? When I emailed the company 1. expressing that I found this very unrealistic for them to expect and 2. to ask where my package was as I hadn't received any information that it was in Amsterdam... they just told me that it had been at a depot for multiple days and I could go pick it up myself. Why hadn't I been informed of this prior to me asking? I asked for them to rearrange delivery as I had not been given any chance to ensure that I was home when the original delivery attempt was made. The whole purpose of me spending 50 euros for this service was so that I didn't have to carry my 40kg bag onto the plane with me, so I found it completely pointless that I had paid this much to have to go to the depot myself and carry it home anyway. I don't have a car, like lots of people living in urban areas, so this was a huge task for me to carry it home. All in all, I found the service not worth the money, and the customer service extremely unhelpful and unapologetic.
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Posted 4 years ago
Reliable service :) Despite starting troubles, the shipment proceeded perfectly. Special thanks to the customer care representative for helping us out
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Posted 4 years ago
Puntuale ed efficiente. Il corriere in Slovacchia mi ha chiamato e parlava inglese quindi 5 stelle
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Posted 4 years ago
K&N did not even pick the palet order up, very long transit time, and when order finally gets K&N likes to delivere at 6 am in the morning. You charged for insurance and i had to fight to get it back on previous order as apparently despite not even beeing exposed to risk if there is no order you still dont return it . I have sent more than 100 parcels with eurosender and had 15% dicount which was ended with not reason. Slovenian eurosender raised the prices for same day pickup with own label pritning and one must know courrier bloody well to get orders picked up...regular user would pay more and then have so much problems ans calls.
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Posted 4 years ago
2ème fois que j’utilise ce service, première fois depuis la Pologne vers la France et cette fois-ci depuis le Royaume-Uni vers la France. Aucun soucis, envoi rapide et efficace. Je ré-utiliserais Eurosender et le recommande.
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Posted 4 years ago
Horrible experience!
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Posted 4 years ago
Uslužnim točni brzi
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Posted 4 years ago
Perfect service
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Posted 4 years ago
Eurosender is rated 3.7 based on 2,035 reviews