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Eurosender Reviews

3.7 Rating 2,035 Reviews
68 %
of reviewers recommend Eurosender
3.7
Based on 2,035 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 57%
Accurate And Undamaged Orders
Greater than 79%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Eurosender Reviews
Visit Website

Phone:

+4420 8123 6306

Email:

help@eurosender.com

Location:

9, rue du Laboratoire L-1911 Luxembourg
1911

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Eurosender 1 star review on 3rd December 2024
Theodora Nikolaidou
Eurosender 1 star review on 8th July 2024
Kate
Eurosender 1 star review on 8th July 2024
Kate
Eurosender 1 star review on 28th December 2023
Mihai Berindean
Eurosender 1 star review on 28th December 2023
Mihai Berindean
Eurosender 5 star review on 11th March 2023
Jobb C Fisher
Eurosender 5 star review on 11th March 2023
Jobb C Fisher
16
Anonymous
Anonymous  // 01/01/2019
Delivery successful, boxes arrived on time, thank you.
Helpful Report
Posted 4 years ago
The prices and the support was very good. But the shipping company DPD don't pic up the parcel at 3 order dates. After this with GLS works very well and was a very fast shipping to Germany.
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Posted 4 years ago
Fast and simple
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Posted 4 years ago
very poor service
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Posted 4 years ago
Everything was done smoothly except the final delivery, as the driver claimed that he had not been given the recipient's phone number by the company.
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Posted 4 years ago
Came on time.
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Posted 4 years ago
Very easy to book and price is very good
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Posted 4 years ago
It is very cheap and short period sender for me
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Posted 4 years ago
Damaged my luggage when I send it. Even though it was wrapped in a plastic film they did not cover or pay for anything. So, just send paper boxes and you will be fine
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Posted 4 years ago
Very good service. Thank You.
Helpful Report
Posted 4 years ago
Parcel was completely smashed. Tape wasn’t the one we used, apparently someone opened our parcel. Deliveryman left the parcel at the door and faked signature. Cannot ask for refund because it passed the “48 hours claim period” Will not use again.
Helpful Report
Posted 4 years ago
Excellent company with great customer service. I've sent multiples parcels and all were delivered as promised. Great value too!
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Posted 4 years ago
I recommend them. They made a second attempt to deliver my package without any extra cost. Were on time and very helpful
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Posted 4 years ago
They were really helpful and replied quickly when I had a question. Thank you!
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Posted 4 years ago
Two days to colect a packge is many time.
Helpful Report
Posted 4 years ago
I have tried to sent the parcel 5 times in december and 2 times in january. It has never happened. They want you to be at home waiting for the pick up from 9am to 6pm and they do not want to call the foreign number. Even if me or my friends were at home waiting for the pick up, we did not hear the bell (so maybe they expect you to wait in front of the door). I am very disappointed by their service, even tho the people who I were in contact with were nice. And they do not want to return the money if pick up have not happened.
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Posted 4 years ago
Good service and qualified
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Posted 4 years ago
Everything went very smoothly, and arrived safe. Can recommend.
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Posted 4 years ago
Overall experience was nice, but handling of the baggages wasn't that good because few items was broken and suitcase had few scratches outside. Also, I precisely mentioned to deliver on the 7th floor but they left the baggages on the ground floor at entry gate. otherwise pick up and delivery timing was smooth and nice. Thank you for the service.
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Posted 4 years ago
I'm satisfied.
Helpful Report
Posted 4 years ago
Eurosender is rated 3.7 based on 2,035 reviews