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Eurosender Reviews

3.7 Rating 2,035 Reviews
68 %
of reviewers recommend Eurosender
3.7
Based on 2,035 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 57%
Accurate And Undamaged Orders
Greater than 79%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Eurosender Reviews
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Phone:

+4420 8123 6306

Email:

help@eurosender.com

Location:

9, rue du Laboratoire L-1911 Luxembourg
1911

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Eurosender 1 star review on 3rd December 2024
Theodora Nikolaidou
Eurosender 1 star review on 8th July 2024
Kate
Eurosender 1 star review on 8th July 2024
Kate
Eurosender 1 star review on 28th December 2023
Mihai Berindean
Eurosender 1 star review on 28th December 2023
Mihai Berindean
Eurosender 5 star review on 11th March 2023
Jobb C Fisher
Eurosender 5 star review on 11th March 2023
Jobb C Fisher
16
Anonymous
Anonymous  // 01/01/2019
Easy procedure and fast delivery, perfect! :)
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Posted 4 years ago
The best, very very fast and secure! I will recomend it 100%
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Posted 4 years ago
Very poor deliver and robber of people's stuffs and money and noone should thrust to them about their own stuffs and mobey.
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Posted 4 years ago
I’ve used Eurosender twice already, the first time it all went nicely, but the second time, the package didn’t meet its destination not in one business day, and not in five. I called to see what was the problem, and firstly, the tracking on the website wasn’t updated at all (being the last notification from the pick up), and I was told that the package was already at the city of delivery, but when the label was printed, the door number was cut out (I don’t know why), and so the package remained in the city storage pretty much the whole time, and I wasn’t notified of it, I HAD TO CALL to see what the problem was, nobody sent me an email or a call to fix it, so if I didn’t call the package would remain in storage for eternity... so it took 6 business days, and good thing I called, because they are bringing it tomorrow (Friday) because the following week I would not be at home to receive the package
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Posted 4 years ago
Shipped a couple boxes while travelling. No major issues. The pick up driver could have some sort of identification though. The person that was handing over the packages told me they looked a bit dodgy. Unmarked van and no delivery company logo anywhere.
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Posted 4 years ago
I had a lot of issue for the pick up of my luggage. The fact that we only know that the driver will come between 9am and 6 pm and we don t have any timeframe or current position is very very cumbersome. I would advise to, at least, let the cst choose between a pick up in the morning or in the afternoon. Otherwise, the delivery went very well!
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Posted 4 years ago
We sent 11 packages, 9 arrived in one day and the other 2 on the following day. It seems one of our boxes got destroyed during transport and the contents were transfered to another box. Unfortunately, several of the books that were inside were not put in the new box, so we never received them.
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Posted 4 years ago
Fast shipping
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Posted 4 years ago
Excellent service
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Posted 4 years ago
Absolutely disappointed, 2 times that I ordered with Eurosender, once thwy didn't collecte parcel on pick up date and second time as well didn't show up on pick up day from 09:00 to 18:00 as they inform me they will. Luckily I stay at home and they finally show up at 18:45 without informing me that they gona be late. Totally non professional and total nonrespect of their clients.
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Posted 4 years ago
Easy to deal with and efficiently delivered
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Posted 4 years ago
:(:(:(:(:(:(:(:(:(:(:(:(:(:(:(:(:(:(:(:(:(:(:(:(:(:(:(
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Posted 4 years ago
Great job, thank you.
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Posted 4 years ago
The service was amazingly good as I have received the package very next day in pretty good shape. Cheap and fast service
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Posted 4 years ago
On time and relatively cheap. Good work!
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Posted 4 years ago
It went perfect this time. This was the second try. The first time it went completely wrong. The courrier never found the adress in Venice city: Palazzo Albrizzi.
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Posted 4 years ago
Delivery on-time
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Posted 4 years ago
My package was supposed to arrive at my home in Paris. We weren't home went the delivery happened. So the delivery guy didn't leave the package. But we never received any notification. After a while i contacted eurosender to know what was going on, and then i discovered that there were 3 delivery attempts, but i never got called. And my package went back to slovenia.
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Posted 4 years ago
I was very satisfied with the service, but there are things that would be better, for example that the pick up time span is better defined, because 9am-6pm is a lot of time and it is hard for people who are working to be home and wait. Also it would be better to improve tracking.
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Posted 4 years ago
Everything worked fine. Thanks.
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Posted 4 years ago
Eurosender is rated 3.7 based on 2,035 reviews