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Eurosender Reviews

3.7 Rating 2,033 Reviews
68 %
of reviewers recommend Eurosender
3.7
Based on 2,033 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 57%
Accurate And Undamaged Orders
Greater than 79%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Eurosender Reviews
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Phone:

+4420 8123 6306

Email:

help@eurosender.com

Location:

9, rue du Laboratoire L-1911 Luxembourg
1911

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Eurosender 1 star review on 3rd December 2024
Theodora Nikolaidou
Eurosender 1 star review on 8th July 2024
Kate
Eurosender 1 star review on 8th July 2024
Kate
Eurosender 1 star review on 28th December 2023
Mihai Berindean
Eurosender 1 star review on 28th December 2023
Mihai Berindean
Eurosender 5 star review on 11th March 2023
Jobb C Fisher
Eurosender 5 star review on 11th March 2023
Jobb C Fisher
16
Anonymous
Anonymous  // 01/01/2019
I ordered the services of Eurosender to get 2 bags from Portugal to Hungary. The bags had the same pick-up address but 2 different destinations. When the courier came, asking for the two different orders, telling the sender the two different addresses, the sender handed over the bags. Later both bags arrived at the same address and we had to correct the wrong delivery ourselves. When contacting Eurosender, after about 2 months of tedious emailing, Eurosender told me that the sender was wrong to give the two bags to the courier. The sender should have denied the courier's request for the two bags and only hand over one as there had been an email about 2 weeks before the pick-up date that mentioned different courier companies for the bags. Though the rebooking emails didn't mention any of that and unfortunately there were many rebookings as the courier companies didn't find the address. Then suddenly it worked. It is strange that the other courier company never appeared at the sender's door. And why would Eurosender give the details of both orders and addresses to one company if it's not supposed to pick up both of them? Very disappointed.
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Posted 2 years ago
Whilst initially I was happy with the service, weeks after I used the service I received an email stating I am being billed an additional charge for additional volume in weight or measurement. The contents were ingredients, so the package was correctly measured. With regards to the dimensions of the box, I had measured it 3 times to ensure it was correct. Apart from the fact that I had the same type of box to confirm the measurements. Notwithstanding I sent them this evidence, the initiated with an unauthorized charge on my paypal account.
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Posted 2 years ago
Terrible company, very unreliable and poor customer service. My Pallet was not picked up on the day agreed. The courier contacted me the following day to arrange a pick up after they were told the wrong date by Eurosender. I had to make other arrangements for the pallet with another company and Eurosender will not accept responsibility or issue a refund.
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Posted 2 years ago
Used to be great. Now you can no longer rely on their service. I have a webshop. I paid for the service. Low cost. First GLS would not show up. This week dpd as well. No customer service. No refund so far.
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Posted 2 years ago
My scheduled pick up was _3 days ago_. I'm still waiting for my pick-up and can't leave my apartment. The courier (DPD) has still not shown up to pick up my shipment. Eurosender is taking zero responsibility for this. Despite the fact that the shipment was scheduled, paid for, and booked through Eurosender, they are indifferent to my calls, and have not followed up with me or DPD. When I call the company, they ask me to submit a complaint via their web form. That form says complaints can be 500 words long (which is nothing), but won't accept even that many characters. They promise a response, which has not been forthcoming. While Eurosender has my money, I have been a prisoner in my house for three days waiting for a courier who never comes while I futilely reach out to Eurosender's indifferent and unresponsive "customer service." Run, don't walk, away from this company.
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Posted 2 years ago
Worst service ever. I arranged a shipping but the courier never came that day and didn't even notify it causing me multiple problems as I was travelling abroad and nobody was there to leave the boxes to him. Results: after 5 days I still don't have my belongigs, had to bother other people and will have problems to receive my boxes during the week for their disruption. I definitely do not recommend it.
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Posted 2 years ago
they are liars and cheats! do not use!
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Posted 2 years ago
they lost my parcel and blame the other party. now i payed for a them to lose my parcel and dont return my money
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Posted 2 years ago
DO NOT USE! LIARS AND CHEATS!!!!!
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Posted 2 years ago
ORDER NUMBER 264848-22; This order was placed on the 6th of January and today we are the 6th of February and the package still has not been picked up for delivery. The service with Eurosender is totally unacceptable. I have chatted with them on numerous occasions over the past 4 weeks and asked to be simply reimbursed as I wish to use another company. Eurosender will not reimburse me my money even though they have repeatably failed to meet the pick-up time. I highly recommend you don’t use them. VERY UNHAPPY EXPERIENCE!
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Posted 2 years ago
The promise, but don't deliver They accept the funds and then never heard anything the shipment is not picked up and of course not delivered. Engaged them to collect en ship a package in December 2021. Today it’s February 2022 and still have not send anybody to pickup the package. If I can provide a name and mobile number of a employee we’re the package needs to be picked up. Provided phone number and email, is not sufficient EUROSENDER mentioned. They give me two option or somebody needs to drop of the package or they want mobile number of an employee. Reception of the hotel is open 24/7 but EUROSENDER swill not go the hotel! Never such a poor service
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Posted 2 years ago
Absolutely unprofessional and disappointing We spent the whole day at home, but the courier just didn't arrive. No one called, the support service advised just to wait The next morning, no one contacted me, so I decided to contact customer support again. They didn't know why the driver didn't arrive, and all they can do is reprogram the order for the next day without any guarantees that the driver will arrive this time. Absolutely unprofessional, and I am very disappointed with the company's service
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Posted 2 years ago
Never picked up package!
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Posted 2 years ago
This company has possibly the worst customer service in earth!!!
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Posted 2 years ago
Pessima esperienza. Non sono passati a ritirare il pacco nella data concordata e nessuno mi ha avvisato che non sarebbero venuti. Per un giorno non sono riuscito a contattarli: il numero del call center non era raggiungibile, tramite Facebook non è possibile contattarli e alle email non rispondono. Il secondo giorno sono riuscito a parlare con Eurosender che non solo non si è assunta nessuna responsabilità ma neanche sapeva cosa fosse successo e come rimediare. Mi hanno quindi rimandato ai responsabili della ditta locale di spedizioni su cui si appoggiano, la GLS, che sono stati incredibilimente scortesi e poco professionali, non sapendomi neanche garantire una nuova data per il ritiro del pacco. Nel loro archivio risultava addirittura che qualcuno era passato ma il pacco non era pronto, il che dimostra non solo menefreghismo ma anche malafede e mancanza di deontologia professionale. Peggior servizio di spedizione mai provato, consiglio vivamente di evitarli.
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Posted 2 years ago
Ich habe Eurosender jetzt schon zum 4ten und letzten mal gebucht und wirklich jedes mal schlechte Erfahrungen gemacht. Beim ersten Versuch war es 3 Wochen lang nicht möglich mein Paket abzuholen obwohl ich jedes mal daheim war von morgens bis abends. Jedes mal kam man könnte mich nicht antreffen, in Wirklichkeit habe ich mit dem abholer danach gesprochen und er hatte garkein abhol Auftrag. Wenn es denn mal abgeholt wurde...es hat nie beim ersten Versuch geklappt. Dann kamen wirklich Immer meine Pakete zerstört und beschädigt an...nicht nur von aussen auch die Hälfte des Inhaltes egal was es war...eingepackt in luftpolsterfolie und extra kartons...als ob die Lieferanten Spass haben am Fussball spielen mit den Paketen. Ich kann euch nur dringend von Eurosender abraten, da sie auch nicht in der Lage sind, die Schäden geltend zu machen bei seinen Lieferfirmen. Es kommt nur eine Entschuldigung und wird abgewiesen mit immer anderen Gründen(darf man nicht verschicken (metaldosen) nicht gut genug eingepackt(in luftpolsterfolie) usw.) Ein absolutes No Go für mich nun die Firma...gebt lieber 2 Euro mehr an andere Firmen aus und bekommt eure Pakete sicher und heile an den Empfängerort.
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Posted 2 years ago
Shipment took more than 1 month with a severe lack of communication. At one point the agent assigned to me went on holiday and nobody else picked up her work. Total shambles, I will go direct to the shipper next time.
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Posted 3 years ago
Everything worked out fine from pickup to delivery. Thank you
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Posted 3 years ago
Was double charged because DHL wrote the wrong weight (2.2kg instead of 2.2lb) of my package and EUROSENDER never checked my evidence, Eurosender took an additional charge from my PayPal account without my permission.
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Posted 3 years ago
Pick up was late, delivery was late and then you dare change me more?
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Posted 3 years ago
Eurosender is rated 3.7 based on 2,033 reviews