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Eurosender Reviews

3.7 Rating 2,035 Reviews
68 %
of reviewers recommend Eurosender
3.7
Based on 2,035 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 57%
Accurate And Undamaged Orders
Greater than 79%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Eurosender Reviews
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Phone:

+4420 8123 6306

Email:

help@eurosender.com

Location:

9, rue du Laboratoire L-1911 Luxembourg
1911

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Eurosender 1 star review on 3rd December 2024
Theodora Nikolaidou
Eurosender 1 star review on 8th July 2024
Kate
Eurosender 1 star review on 8th July 2024
Kate
Eurosender 1 star review on 28th December 2023
Mihai Berindean
Eurosender 1 star review on 28th December 2023
Mihai Berindean
Eurosender 5 star review on 11th March 2023
Jobb C Fisher
Eurosender 5 star review on 11th March 2023
Jobb C Fisher
16
Anonymous
Anonymous  // 01/01/2019
Easy to use, but they rely on third party delivery agency's that sometimes postpone the agreed pickup or delivery. Would recommend to use.
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Posted 4 years ago
always good service. Fast and on-time delivery. The pick up service is the best!
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Posted 4 years ago
Sehr zufrieden......
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Posted 4 years ago
I was advised the parcel would take 3 days to reach its destination. It took 10 days. It was meant to be delivered to the recipient's address, it was delivered to the post office. The only reasons I haven't rated them 'very poor' is because they responded to every email I sent, even though most of them were unhelpful. I'll stick to more expensive and more reliable companies.
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Posted 4 years ago
Booked to pick up my boxes two times but nobody called or showed up. The worsts they took money and did not give refund and did not do their job. Never again I will have deal whit this company.
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Posted 4 years ago
I had a problem and made a complaint and i have not received answer.
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Posted 4 years ago
It took several interventions to get the goods in house. Not satisfied at all...
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Posted 4 years ago
Very good service and fairly priced. I used it to ship 6 boxes from Austria to Italy.
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Posted 4 years ago
Everything. Went perfectly.
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Posted 4 years ago
Good and professional communication prior to committment, competitive price, god tracking, efficient delivery.
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Posted 4 years ago
Super fast and easy. Can highly recommend the service
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Posted 4 years ago
The Eurosender itself offered me a good service, but UPS was very bad.
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Posted 4 years ago
Very bad service. Don't trust them. They lost a baggage for my friend and never came for my luggage at all
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Posted 4 years ago
Mes colis sont arrivés à destination à Arcachon dans de bonnes conditions mais pour ma valise envoyée à Eysines , je n’étais pas très contente ,elle est arrivée cabossée ,c’était une valise Delsey rigide et 3 choses à l’intérieur étaient cassées.
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Posted 4 years ago
I sent something from Spain to Netherlands. The agents from eurosender were really helpful and the pickup was on time. However, once things arrived in Netherlands, they got lost. The recipient or sender were never informed regarding when the package would be delivered. Then he found a note with a pickup address. When he tried to pick up the boxes he was told they were not there. He travelled to another location, this time they said it was there but they couldn't find it and asked him to come another day. Then I received a note that the packages were being sent back to Spain because they were not picked up. I had to make several phone calls to fix this. Again, I got help from eurosender agents, they were really nice, but the problems in Netherlands made it an awful experience. I would not recommend this service to anyone.
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Posted 4 years ago
You failed to collect the item even when i was giving instruction to your company & then failed to tell me that you were no longer even trying so i had to use another company & they did it first time
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Posted 4 years ago
Poor communication, much longer delivery time as expected.
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Posted 4 years ago
Fast, reliable and efficient
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Posted 4 years ago
Hallo, Ich weiss letzlich nicht was Ihr Unternehme macht und wie und ob Ihr Service wirklich funktioniert. Nur durch Zufall bin ich leider beim Aufrufen der SEUR Webseite auf Ihre Webseite fehl geleitet worden. Nach Bezahlen der Versandgebühr mittels meiner Kreditkarte hatte ich dann von Ihrer Abholung nie wieder etwas gehört und letzlich bei SEUR das zu versendende Packet aufgegeben und dort nochmals die Versansgebühr entrichtet. Ihren Service habe ich also zwar gezahlt aber nicht in Anspruch nehmen können.
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Posted 4 years ago
Eurosender is rated 3.7 based on 2,035 reviews