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Eurosender Reviews

3.7 Rating 2,038 Reviews
68 %
of reviewers recommend Eurosender
3.7
Based on 2,038 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 57%
Accurate And Undamaged Orders
Greater than 79%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Eurosender Reviews
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Phone:

+4420 8123 6306

Email:

help@eurosender.com

Location:

9, rue du Laboratoire L-1911 Luxembourg
1911

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Eurosender 1 star review on 3rd December 2024
Theodora Nikolaidou
Eurosender 1 star review on 8th July 2024
Kate
Eurosender 1 star review on 8th July 2024
Kate
Eurosender 1 star review on 28th December 2023
Mihai Berindean
Eurosender 1 star review on 28th December 2023
Mihai Berindean
Eurosender 5 star review on 11th March 2023
Jobb C Fisher
Eurosender 5 star review on 11th March 2023
Jobb C Fisher
16
Anonymous
Anonymous  // 01/01/2019
A NIGHTMARE I ordered pick up of two packages at my address through Eurosender. The pick up didn't arrive on the day they said they would , even though I called multiple times and warned I would not be at home the next day due to business travel. They said they would reschedule the pick up for next week. I then received another email two days after ( while I was still away) that the pick up would arrive that day. I called again explaining that I told their colleagues I would not be at home, they said, ok, we will reschedule as previously arranged. The week after I was not receiving any emails for the pick. up so I called to enquire when they were coming. They said, yes, your pick up is in the process, it will come tomorrow. After two days still no one showed up, so I called again, this time irritated and explained the whole process and asked if it was that difficult to arrive with the van and pick up the packages?? The girl on the phone assured me she would look into it and email me. After that I received an email that the pick up arrived that week when I was away and couldn't find me at home and they cancelled it because it was my fault ?!?! This time I got really angry, and stressed and I called this woman again explained EVERYTHING , after which she agreed with me that their behaviour was outrageous and that she would handle the pick up personally. At that point I though, Ok, it is almost over. But no. The pick up did arrive the next day and picked up the two packages but only one was delivered to the receiver's address. After a few more phone calls and yelling ( it turned out they lost the other package in their depot ??? ) , the receiver FINALLY received the second package. A NIGHTMARE WOULD NEVER RECOMMEND AGAIN Just to say EUROSENDER worked with DPD on this one. I blame both.
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Posted 5 years ago
Odlični i povoljni uvjeti slanja paketa od vrata do vrata..
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Posted 5 years ago
Unzuverlässig. Sendungen würden nicht abgeholt
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Posted 5 years ago
Lieferung hat gut funktioniert, tracking link war jedoch zu Beginn fehlerhaft, dieses Problem konnte aber schnell behoben werden. Gerne wieder.
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Posted 5 years ago
Very efficient with competitive price
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Posted 5 years ago
Unreliable pick up. 3 time no show. And no information. Already filed a complaint. No news
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Posted 5 years ago
Good service
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Posted 5 years ago
I had the worst experience I have ever had with a company. In a two months transit (instead of 3 days), my parcel has been lost 2 times. I still don't know if they found it because it didn't arrive to any of the addresses I have given: either the sender's address or the receiver's address. NEVER AGAIN.
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Posted 5 years ago
Well done job.
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Posted 5 years ago
Website is very straightforward. Fast pickup and delivery. No damages to the box. Will recommend.
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Posted 5 years ago
Perfeito, tudo chegou em condições.
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Posted 5 years ago
O que faziam em 3 dias, demorou quase 1 mês p entregar. E pk EU liguei p saber o que se passava, senão estava ate hoje sem minha mala.
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Posted 5 years ago
good service!
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Posted 5 years ago
izuzetno ljubazno i predusretljivo osoblje, profesionalizam na visokoj razini što meni osobno ulijeva povjerenje i pruža osjećaj sigurnosti
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Posted 5 years ago
Look back at all the phone calls, notes & communication. There's very poor communication within all the outsourced vendors Eurosender uses. Awful experience.
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Posted 5 years ago
Alles goed geregeld. Afspraken perfect nagekomen. Prijs was correct.
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Posted 5 years ago
Pacchi partiti il venerdì mattina da Pafova destinazione Roma e Torino al lunedì matt della sett dopo erano già arrivati. Quindi 1 giorno lavorativo per la consegna. Supersoddisfatti
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Posted 5 years ago
Bad service - 3x order returned! First scheduled order shipment resulted in it being returned twice without informing the reason. New shipment scheduled by eurosender - order returned again. In conclusion, more than a month after the first shipment, they say that the order had too much weight (weight information is not even provided and it is not true because the order was weighed before shipping). After claiming, despite service not performed, euro sender insists that refund is not possible. I should have seen the number of people with a bad opinion before sending it (20% is really bad). Never again!
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Posted 5 years ago
Τελεια συνεργασια!
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Posted 5 years ago
Coletul a ajuns la timp, insa trollerul se afla intr-o stare destul de proasta, bucati de plastic din el fiind rupte. Mi-ar fi placut sa stiu care va fi procesul de primire (ca voi primi mail cu intervalul orar) pentru ca, nestiind, am ramas acasa in mai multe zile de teama sa nu ajunga.
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Posted 5 years ago
Eurosender is rated 3.7 based on 2,038 reviews