Evans Cycles Reviews

Name: Evans Cycles
Address: Evans Cycles, Camino Park, James Watt Way, Crawley, Sussex
Rating: 1.93

1.9 Rating 491 Reviews

23 %

of reviewers recommend Evans Cycles

About Evans Cycles:

Evans Cycles are one of the UKs largest specialist cycle retailers and we stock variety of bikes, cycling equipment and cycle clothing. The range includes mountain biking, BMX, road cycling, commuting, folding bikes and kids bikes.

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Phone:

01293 574900

Location:

Evans Cycles, Camino Park, James Watt Way, Crawley
Sussex
RH10 9TZ

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Evans Cycles 5 star review on 15th September 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a Pinnacle Lithium 2 The bike arrived with several scratches The disc brakes were catching on both wheels The seat post was also too high. I am 5ft 4 inches tall and used your online size guide to determine that I needed a small frame. This also matched the dimensions of my previous bike. However, due to the attachment for a water bottle, it was impossible to lower the seat post, and thus the bike was too big for me. This is not mentioned on the website and should be! The brakes felt very unstable and the gear changes were very noisy/clunky. I called the Reading store. They told me to bring the bike in for them to look at and that it is known that you cannot lower the seat very much on a Lithium 2, so they would cut the seat post for me. On Sunday 4th June, I drove a 62-mile round trip and spent 3.5h taking the bike to the Evans Cycles store in Reading + waiting time. The mechanic cut 1.5 inches off of the seat post but confirmed that the bike was not set up right. He said it was common with online orders and customers should always get their bikes via the store. He suggested I get the brakes bled and the gears checked, but he could not do it there and then, I would need to come back and they all were booked up. Monday 5th June: I have called all of the nearest stores and everyone is completely booked up until the end of the month. Their phone number is near impossible to find, but someone from one of their stores shared it with me. When I called, I was told there was no manager to speak to, so I had to email. After a few days of chasing this complaint, they offered me a £25 gift voucher, which doesn't even cover my costs incurred so far. Either they take the bike back and exchanged and offer me correct renumeration for my costs, or I will bring the bike into a store, leave it there and cancel the contract I used to buy it through work. I am now in touch with trading standards about them selling a bike that was unfit and dangerous to ride”

Helpful Report

Posted 1 year ago

“These will take your payment and then not deliver your items even tho you've paid for delivery and then take no responsibility for it just ask if you want to cancel your order absolute joke this place do not buy from here”

Helpful Report

Posted 1 year ago

“REALLY DISGRACE...never thought i had to deal with it..i ordered a bike for my son's birthaday, after 10 days i ordered, i rung and asked about the order, the answer was "sorry this item is not in stock" they took money out of my account but never bothered to email me to let me know if it wasn't in stock. I was told " let us find out whats happening with tge order and promised to contact me in ouple if dats time " but never rung me back. So i rung them again and cancelled my order in frustration and took another fuve days to get my money back. THEY RUINED MY SON'S BIRTHDAY...then ordered from house of fraser....got his bike in 3 days... NEVER TRUST ...NEVER RECOMMEND...”

Helpful Report

Posted 1 year ago

“I ordered a bike and after the delivery window was over, I contacted since I hadn't received the item. Told me it was a warehouse problem and they would resolve it asap. No ETA. Called two days later and same thing, warehouse issue, no ETA, we'll resolve asap. On day 11 contacted them again and was told now it was IT's fault and they have to fix it, nothing I can do, no ETA. Unless I wanted to cancel the order and order again. To this I responded, but what if the same happens again? Then you will have to wait for IT to resolve it, wouldn't you? TERRIBLE. USELESS Customer Service. They wouldn't even raise the order manually to bypass the IT issue. NEVER AGAIN EVANS. Got the same bike from Sports Direct.”

Helpful Report

Posted 1 year ago

“Bought a new bike for over £3000, It arrived weeks late and the setup was done incorrectly. Crank has come loose twice, chain guard loose, all spokes lost tension within 100 miles. the integrated light cable was routed incorrectly and broke. Both brakes have been set up incorrectly. All of this is still true after taking the bike back twice. (except the integrated light which if fixed with electrical tape). i have spoken to customer services and they have given me no information i could use to rectify it myself and have made no effort to sort the problem out. Some of these problems could have been from the manufacturer but without more information i can't tell who is to blame”

Helpful Report

Posted 1 year ago

“Evan cycles Trafford Park I had this bike serviced about a month ago. They did a great job and had a small problem with the brakes. I returned to store today and Phill looked at it and did a quick repair. Absolutely brilliant, great service thanks”

Helpful Report

Posted 1 year ago

“Absolutely awful customer service. Still no bike. I don’t trust them to issue a refund if I return accessories and cancel order. Stuck waiting. Will never use again. Business is going down the pan.”

Helpful Report

Posted 1 year ago

“We ordered an £800 bike in November 2022, it was never delivered, they declared it was "lost" and cancelled the order. They promised a refund within 3-5 working days. Nothing happened. The most recent promise from Customer Services was on March 13th, saying it would be paid by BACS within 7 days. Now on 18 days and no refund. Have emailed, phoned, visited the shop, no action except empty promises. £800+”

Helpful Report

Posted 1 year ago

“I bought a MuddyFox synergy bike from the Evans Cycle website, with click and collect to your Stockport store. When I received the email saying the bike had arrived in store it states:- YOUR ORDER IS READY FOR YOU IN 48HRS Your order is nearly ready to collect. Please allow 48 hours for your bike to be built and then collect it from your chosen store. Please bring proof of ID and this confirmation message to collect your parcel. If you nominate someone else to pick up the order, they must bring your ID and the Pick-up code as well as their own ID. Please note that we can only keep your order in the store for up to four weeks before it gets returned to the warehouse. The key line from the confirmation is this:- Please allow 48 hours for your bike to be built and then collect it from your chosen store. I went to the store 48 hours later to be told there is a £25 charge to build and it is stated on the website. The Website states the following Please note: All Muddyfox bikes are sold in boxes and are only part constructed. Please be aware that you will be required to fit certain parts and make setup adjustments to components such as the gears and brakes prior to use and also on an ongoing basis for maintenance purposes. We charge a £25 build fee for in-store orders of Muddyfox bikes The key information We charge a £25 build fee for in-store orders of Muddyfox bikes. It state IN STORE The website on the same page states under easy assembly Your bike will arrive carefully packed from one of our trained experts. To ensure safe shipping, and avoid damage to the bike whilst in transit, some basic assembly is required when it arrives with you. The process is simple and the box includes all the tools and instructions you need to get your bike ride-ready in no time. You can also select click and collect or take the bike to your local Evans Cycles store who can complete the build and carry out a full safety check (£25 fee applies). Which is different information again. This contradicts the email Please allow 48 hours for your bike to be built and then collect it from your chosen store. Under your terms conditions (dated 19th August 2020) there is no mention of build costs or any charges for specific items, there are protections that you have the right to cancel an order if there is an incorrect price. Under store information it states CAN I HAVE MY ORDER DELIVERED TO MY LOCAL STORE? Yes. You can select Click & Collect when placing your order via our website. The store will inform you once the order has arrived and is ready for collection. If your order contains a bike, the store will ensure the bike is built up and ready to ride from the store. This correlates to the emails sent out. When talking to the customer services team they advised it is store decision, the store says no it is online team. Both blame each other. I was told emails are generic and nothing they can do about it. If the emails are so generic then the template is incorrect and misleading by stating the bike will be built. The website has contradictory information which is leading to Evans cycles having misinformation which is not correct to the consumer, this protection for the consumer is covered 2008 As the store and Customer services team were blaming each other and then said oh its company policy it has left me no choice but to take the bike home and build it myself when it would have been good if it could have been built in store. I was hopeful that Immogen on the customer services team would have been able to have wiaved the £25 build charge due to the misinformation but she put the blame on the shop. She also advised that she would raise the issue with the email to IT. As a global company Frasers group I would have hoped would have been looking over issues like this on the website to make sure there is nothing contradictory with Terms and Conditions and the data you are providing to the customers. I also wanted to point out your site offered in store gift voucher for purchasing on line with C&C and this was not offered or even discussed by the store. Unfortunately this experience has left me concerned about using Fraser group online and using your click and collect service as I am not sure I can trust the information displayed.”

Helpful Report

Posted 1 year ago

“Ordered a bike online, paid for next day delivery, got confirmation email. Took the day off work to be home for the delivery. Didn't get the bike. Used the chat to find out where it was. Was told that it hadn't left the warehouse, couldn't tell me when I'd get it without speaking to the warehouse, if they spoke to the warehouse , I couldn't cancel my order but they knew it hadn't left the warehouse.... Utterly shocking service, will never buy anything from again. Cancelled order and now waiting 2-5 days to get my money back.. In this day and age, there is no excuse for this level of service.”

Helpful Report

Posted 1 year ago

“Shocking customer service. Wrong lock advertised on website with wrong barcode on packaging. Customer service refused to do a physical stock-check on this wrongly bar-coded item. Also poor in-store experience with staff lacking any motivation to help. Avoid at all costs.”

Helpful Report

Posted 1 year ago

“02/12/2022 Exceptionally Service, Knowledgeable and kind Team Again, another exceptional experience from the staff at this store. After experiencing a difficult incident involving a RTC, I was instructed by my insurers to take my road bike to this store to have it inspected as it was involved in the collision. The colleagues were sensitive to this, efficiently organised a date at which the mechanic could inspect and gave me clear instructions on what the process would be. The mechanic who took responsibility for this inspection (Archie) was incredibly professionally, provided an indepth study of the bike, relayed information over to me in a timely and kind manner. This is a great team and have nothing but praise for this Evans Cycle store. Thanks, James”

Helpful Report

Posted 2 years ago

“This is just to say THANKYOU to Ryan and his team from Huntington York for EXCELLEELLENT service we received whilst sorting out our faulty bike”

Helpful Report

Posted 2 years ago

“Sound lads, always happy to help!”

Helpful Report

Posted 2 years ago

“I went into Evan's Cycles in Milton Keynes Xscape today looking for a bell for my bike. As there were non on display at the time, a very helpful assistance went into the store room and found exactly what I was looking for at a very reasonable price. It fits perfectly, what a star, many thanks. I wish I had taken your name. Thanks”

Helpful Report

Posted 2 years ago

“Refused to do my warranty work. They had no staff or equipment to undertake the work. When they attempted to fix my bike and failed. They then said, we attempt to fix it once what more do you want us to do. Because I then got into an argument with them about not understanding how warranty works they banned me from the store.”

Helpful Report

Posted 2 years ago

Helpful Report

Posted 2 years ago

“Keighley store Took my bike to repair back cog received excellent service was very efficient repaired while I waited. Thanks very much Evens will use again”

Helpful Report

Posted 2 years ago

“Absolutely the worst experience I have ever had with any kind of service provider. If you're thinking of buying a bike here, don't. I was forced to go through Evans because my company's Help to Buy Scheme required it but absolutely regretted it and would recommend avoiding using the HTB at this point and buying a bike outright. I placed the order at the end of July 2022 and didn't hear anything back on my order until I reached out to the help desk towards the end of August. I spoke with Imogen from the help desk who told me she would look into why my bike hadn't arrived and kept on telling me that I could go the the store and retrieve the other items in my order (not realizing that a helmet and a bike lock are pretty useless without the actual bike). I was then told that it would take 7/10 days for the courier to go through their investigation and after 10 days Imogen explained they had lost the bike. I asked for a refund of the delivery fee (15 pounds) and they refused several times before giving me a voucher. They then ordered the bike again, refused to priorities the order and then had the bike show up at the end of the 17 days delivery limit. At this point, the bike was finally delivered to the store after a month and a half and the store manager reached out to me saying that I needed to pay 25 pounds (I know, what a joke!) to have the bike assembled (this was not mentioned anywhere on the website when I placed the order nor when I spoke with the helpdesk). I have asked for the 25 pounds to be offset considering the whole experience and have yet to receive a reply. Honestly one star is only because zero wasn't an option...”

Helpful Report

Posted 2 years ago

“I bought 4 bikes 3 weeks ago for Christmas for my children. 2 of the bikes and have been delivered to another address not even on our street. I have tried speaking to evans cycles and everyone knows you might aswell speak to a brick wall. I’ve filled in 3 receipt of denial forms and I still don’t know where my bikes are.I’ve not even been offered a refund or even a credit note. The company have not even sent me an email saying there sorry and there sorting it. Luckily I paid for my goods through pay pal so I have raised a dispute.this company is dishonest and happy to take your money but don’t want to help there customers. DISGUSTING BEHAVIOUR . Be very cautious when spending your money at Evans cycles.Go to a reputable company that are not thieving c£&nts and that want to help there customers.”

Helpful Report

Posted 2 years ago

Evans Cycles is rated 1.9 based on 491 reviews