Name: Evans Cycles
Address: Evans Cycles, Camino Park, James Watt Way, Crawley, Sussex
Rating: 1.93

“Ordered a bike, delivery lead times stated 10-14 days at time of ordering. 19 days later no bike, I complained to customer service member and they said bike would be sent out on Monday (day 21) and I would receive delivery email that day. It is now day 22 and no delivery email. I tried complaining to customer service chat and got through THREE separate times. On each occasion the CS member (always someone called Sam) ignored me for 20 mins (as in didn't reply at all) and then they ended the chat without any notice. Disgusting way to treat customers.”

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Posted 4 years ago

“Just went to Evans Manchester Deansgate today seeking help with my bike puncture. The staff were hugely overworked and with a massive backlog of repairs to do. I had passed by on Saturday and there were long queues along the bloc. Despite everything, they really helpful and welcoming. They went the extra mile to help me out, even when it turned out that my inner tube was of a funny size and not available for replace. I just want to say a huge thank you to Evans Deansgate! You really made a massive difference and allowed me to move around again in lockdown. I really appreciate it - thank youuuuu!”

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Posted 4 years ago

“Just went to Evans Manchester Deansgate today seeking help with my bike puncture. The staff were hugely overworked and with a massive backlog of repairs to do. I had passed by on Saturday and there were long queues along the bloc. Despite everything, they really helpful and welcoming. They went the extra mile to help me out, even when it turned out that my inner tube was of a funny size and not available for replace. I just want to say a huge thank you to Evans Deansgate! You really made a massive difference and allowed me to move around again in lockdown. I really appreciate it - thank youuuuu!”

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Posted 4 years ago

“Ordered a child bike seat and after 15 days it said still waiting so we emailed numerous amount of times with no reply and no refund. avoid at all costs.”

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Posted 4 years ago

“PLEASE DO NOT PURCHASE ANYTHING FROM EVANS CYCLES THEY WILL STEAL YOUR MONEY! I made the mistake of ordering a bicycle from the website for a click and collect (W658426057) on the 23-4-20 other than a confirmation email to confirm they had taken my money I have had no contact from them .I have sent numerous emails and received no response. I obtained the phone number for the Brighton shop and managed to get through after over 10 attempts and spoke to someone who clearly had no interest in my order and tried to pass the buck onto someone else, promised to call me back and never did .as of the 15-05-20 they are refusing to answer the phone. This is the worst customer service I have ever received in my life ,I am disgusted that they have effectively stolen my £850. I have informed trading standards .I will never use Evans cycles again.”

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Posted 4 years ago

“Ordered a bike mid April and they said it was in stock and would take 14 days, this then went up to 21 days and then I contacted support and they said it would take 7 days to respond. 7 days??? To respond to an email? Still no bike 21 days later. STAY AWAY from Evans. Useless in all respects.”

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Posted 4 years ago

“I have recently purchased a bike from them. The service has not been acceptable to me; so delayed was it, that I canceled the order, only for them to ignore my request and send it nearly eight weeks late!. The bike has arrived and there is no tool to assemble it, despite their assembly video stating that one is included. I have tried calling them, but their phones are not working. I have emailed them via their website and have been informed that it will take 7-10 days to receive a reply. I cannot webchat with them, because that too does not work. It would be great to be able to ride my £700 bike at some stage. Perhaps they could contact me?!!!”

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Posted 4 years ago

“Staff at the Birmingham store ,unhelpfull Ruth the sales assistant was rude and not help full. And never had correct information at hand, will use this store again poir service”

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Posted 4 years ago

“PLEASE READ THIS BEFORE BUYING ANYTHING FROM EVANS CYCLES. I urge you not to go through what I have, or it seems everyone else have. If you order a bike you will not receive it. If you try and contact them you will maybe get a response however it will be delaying the order further. I Ordered a bike on the 9th April 2020. Still waiting for my bike. I have been informed bike is delayed again. I have literally spent hours chasing this with still no idea when I will receive it. Genuinely avoid at all costs”

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Posted 4 years ago

“Placed my order on the 12th of April, still no delivery or at least a response from their customer service team that i have contacted through as many forms as possible. 24 days since my order was placed and i doubt I'll hear back from them this week either, such a terrible experience for a first time purchase. Item status on the website stuck on 'waiting' for almost two weeks, not really sure what's going on and having ££££ out of your bank with nothing to show for it is quite upsetting.”

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Posted 4 years ago

“Purchase a bike on 17/4/20 shown in stock on the system, a week later Evans cycles emails to say that there is a delay in the order, which given the current circumstances, is perfectly acceptable. 2 weeks after handing over my money, I'm emailed to say due to a ‘systemic’ issue, my order can not be fulfilled and i will be sent a voucher, the following day, I’m emailed in response to my order query from the previous week to say that the lead time is 18-21 days.... so which is it? Ive since been given the voucher, which i cant use as Evans cycles have nothing in stock in my size, Nice one, il use it as a door stop then yeah?!”

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Posted 4 years ago

“DO NOT USE EVANS CYCLES. 07.04.2020 I ordered 2 Pinnicle Ash bikes in pink. I was concerned about size so I emailed them to seek their advice. I received conflicting information. Finally they said they were out of stock and would take a few weeks to come back in. 19.04.2020 I then emailed them to cancel my order. They responded to say ‘ok, it’s cancelled, you’ll receive your refund’ 22.04.2020 I receive an automated email saying my order was being dispatched. I immediately email them to stop the dispatch!! They email back saying ‘sorry, I have notified the courier to "not attempt delivery" and for the consignment to be returned to us. If the courier, Tuffnells, doesn't pick up my message and a delivery attempt is made, can you ask those at the delivery address to refuse the order please.‘ 23.04.2020 They did not notify the courier. The courier delivered it without consent, out their own signature on the delivery note and left. The recipient checked inside the box to find only 1 bike despite delivery note saying two. 23.04.2020 to date. I have emailed Evans Cycles numerous times directly to those who unhelpfully communicated with me and also via their online portal. I have heard nothing. I now have 1 bike not two yet paid for two when I cancelled my order. Appalling service and its cost me £480.”

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Posted 4 years ago

“Visted the store back in 2012, I actually went in to try and get some advice on my first MTB and the main thing to get my bike size correct for my height After speaking to a sales guy I decided on a specialized and although I thought the bike size was to big for me he said it was perfect for my height. My height is 5 10 and the chap said I need a 21inch frame anything else you would struggle with. Now years down the line I'm well into the MTB scene and know he was taking out his ass just to get a sale. I want to make people aware that I was miss sold the bike on false pretences. My actual frame size should of been a 19inch and since experience and advice this bike was far to big for hitting the trails. I'm not saying all the other guys don't know what they are talking about but this guy didn't for sure. I've since sold the bike at a big loss and have a bike that fits me perfectly and my skill levels gone up loads just from correct sizing.”

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Posted 4 years ago

“never order from them ,just bought a bike for litle girl Pinaccle koto bike ,tyres empty no simple tools to set up bike ,no explanation how to put extra wheels and i think some parts is missing ,just waisted my expencive time ,bustards !!!”

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Posted 4 years ago

“DO NOT ORDER FROM EVANS ONLINE! I've been charged twice, and never had an order processed. Genuinely the worst buying experience I've ever had. Hundreds of pounds out of pocket, no goods. Here's the sequence of events: 23rd March - I place order, but the website crashes. Money is taken from my account, but I recieve no order confirmation. 24th March - I call customer service to find out if the order went through. Am told it didn't, and the money will be refunded. Customer service then offer to replace the order for me, and charge me again... 26th March - I then recieve an email telling me that the item is out of stock and my order is being cancelled, and I will recieve a refund! So at this point, I've paid twice, and have no items. 27th March - I recieve a refund for one of the orders. And that's it, the other refund has never come through. Evans have taken hundreds of pounds off me, and never successfully placed an order.”

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Posted 4 years ago

“Difficult decision here, sales over service.. I recently (late Jan 2020) purchased a Trek cycle from here. The sales man was fantastic, very knowledgeable, helpful & answered my questions very professionally.. The service (staff) on the other hand, atrocious.. I returned the bike for the complimentary "health check" 3/4 weeks later. I informed them I thought the gear changes were not as crisp as I would have thought & maybe a little noisy.. On returning to collect I was informed the bike needed a new chain & they advised it was changed. I said it was a new bike & surely the chain should last longer than that. To which I was told "you'll have to take that up with Trek".. What?? I didn't buy the bike from Trek, I bought it from Evans so shouldn't they change the chain & then they take it up with Trek?? I paid up, left & they didn't even give me the "worn out" chain.. First ride anger disappeared as I thought the chain had resolved any issues.. Sadly I was wrong.. The noises returned but I couldn't see anything strange (though I'm not a bike mechanic).. A couple of weeks later out on a ride the chain broke.. I rang for DW to come & get the bike & to bring DS's bike (also a Trek) so I could finish the ride.. What I noticed straight away was the difference in gear changes & "no strange noises".. Once home I fitted a new chain but the noises were still there so I contacted a local independent qualified bike builder to see if he could help me.. Within 10 minutes of him getting the bike he contacted me to tell me the rear cassette hadn't been fitted properly, allowing for bad shifting & water ingress which was the cause of the excessive noises, as well as the chain wear.. CONCLUSION.. My advice if you want a bike from Evans at Preston, great they will sort you out, but for maintenance/servicing take it to someone who knows what they're doing, you'll be better for it in the long run.. Very shoddy service which totally destroyed the faith in them that the sales man had built up..”

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Posted 4 years ago

“Dreadful, has an online order for a 2k bike which was damaged with no documentation on delivery. Contacted CS multiple times via email with no response. Wish I hadn’t shopped with them and won’t again.”

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Posted 4 years ago

“I popped into the Gatwick's store as my front gears had stopped working. Thank you so much to Alfie and Marcus for fixing g them whilst I waited. Outstanding service. Many thanks and stay healthy guys”

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Posted 4 years ago

“Evans King's Cross - bike mechanic Krisztian was extremely patronising (sexist), rude, and wilfully unhelpful. Won't be returning!”

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Posted 4 years ago

“We use Evans Cycles in Chelmsford and they are excellent. Staff are very knowledgeable, friendly and helpful. Fix it course was great, collection of on line orders efficient. Recently had our ebikes serviced there and they came back like new. Outstanding.”

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Posted 4 years ago

Evans Cycles Reviews