Name: Evans Cycles
Address: Evans Cycles, Camino Park, James Watt Way, Crawley, Sussex
Rating: 1.92

“Do not use this company. Take all your money then say it’s not available and don’t refund and you can’t contact them. Please read reviews before making your purchase.”

Helpful Report

Posted 4 years ago

“Placed an order with yourselves on 21/4/2020 with an expected delivery 14-18 days. On the 15/05/2020 I received an email from Tuffnells saying they had my order. On the 18/05/2020 I called Tuffnells - no help Received at email from Evans stating my order was dispatched the day before so would be out for delivery - THIS WAS A LIE On the 19/05/2020 I called Tuffnells again and was informed Evans were running a 2 day delay in their dispatches. 21/05/2020 - called Tuffnells ringing for over an hour - NO ANSWER 23/05/2020 - Have emailed, fb messaged, tweeted, called Evans and Tuffnells to NO AVAIL I would definitely think twice before or from these again. You have made an otherwise bad situation worse. The reason for the order in the first place was someone had stolen my bike.”

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Posted 4 years ago

“Don’t buy from them. They accept your payment. They don’t deliver as they promise. They deliver with months delays without keeping you informed and you get missing and broken items. It’s unbelievable how perfect they look and how bad quality they provide in everything.”

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Posted 4 years ago

“A 3 week wait which was stated at time of purchase. Bike turned up on date advised. Was informed of progress along the way. Very pleased with bike. Thank you.”

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Posted 4 years ago

“The worst online retail experience of my life... Probably the worst online retail experience I have ever had... - Said it would be 10 - 14 day delivery online - Taken my payment online £1000 - Heard nothing for 28 days - Web chat offline all day everyday - No response to email 14 days ago - No response to Facebook message 7 days ago I'm now stuck in limbo and cannot do anything - regardless of COV-19 this company should not be allowed to profiteer by misleading customers. Had I known the above was going to happen I would never have ordered - they know there is an issue yet are still taking peoples money. Disgraceful...”

Helpful Report

Posted 4 years ago

“The worst online retail experience of my life... Probably the worst online retail experience I have ever had... - Said it would be 10 - 14 day delivery online - Taken my payment online £1000 - Heard nothing for 28 days - Web chat offline all day everyday - No response to email 14 days ago - No response to Facebook message 7 days ago I'm now stuck in limbo and cannot do anything - regardless of COV-19 this company should not be allowed to profiteer by misleading customers. Had I known the above was going to happen I would never have ordered - they know there is an issue yet are still taking peoples money. Disgraceful...”

Helpful Report

Posted 4 years ago

“Ordered a bike, delivery lead times stated 10-14 days at time of ordering. 19 days later no bike, I complained to customer service member and they said bike would be sent out on Monday (day 21) and I would receive delivery email that day. It is now day 22 and no delivery email. I tried complaining to customer service chat and got through THREE separate times. On each occasion the CS member (always someone called Sam) ignored me for 20 mins (as in didn't reply at all) and then they ended the chat without any notice. Disgusting way to treat customers.”

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Posted 4 years ago

“Just went to Evans Manchester Deansgate today seeking help with my bike puncture. The staff were hugely overworked and with a massive backlog of repairs to do. I had passed by on Saturday and there were long queues along the bloc. Despite everything, they really helpful and welcoming. They went the extra mile to help me out, even when it turned out that my inner tube was of a funny size and not available for replace. I just want to say a huge thank you to Evans Deansgate! You really made a massive difference and allowed me to move around again in lockdown. I really appreciate it - thank youuuuu!”

Helpful Report

Posted 4 years ago

“Just went to Evans Manchester Deansgate today seeking help with my bike puncture. The staff were hugely overworked and with a massive backlog of repairs to do. I had passed by on Saturday and there were long queues along the bloc. Despite everything, they really helpful and welcoming. They went the extra mile to help me out, even when it turned out that my inner tube was of a funny size and not available for replace. I just want to say a huge thank you to Evans Deansgate! You really made a massive difference and allowed me to move around again in lockdown. I really appreciate it - thank youuuuu!”

Helpful Report

Posted 4 years ago

“Ordered a child bike seat and after 15 days it said still waiting so we emailed numerous amount of times with no reply and no refund. avoid at all costs.”

Helpful Report

Posted 4 years ago

“PLEASE DO NOT PURCHASE ANYTHING FROM EVANS CYCLES THEY WILL STEAL YOUR MONEY! I made the mistake of ordering a bicycle from the website for a click and collect (W658426057) on the 23-4-20 other than a confirmation email to confirm they had taken my money I have had no contact from them .I have sent numerous emails and received no response. I obtained the phone number for the Brighton shop and managed to get through after over 10 attempts and spoke to someone who clearly had no interest in my order and tried to pass the buck onto someone else, promised to call me back and never did .as of the 15-05-20 they are refusing to answer the phone. This is the worst customer service I have ever received in my life ,I am disgusted that they have effectively stolen my £850. I have informed trading standards .I will never use Evans cycles again.”

Helpful Report

Posted 4 years ago

“Ordered a bike mid April and they said it was in stock and would take 14 days, this then went up to 21 days and then I contacted support and they said it would take 7 days to respond. 7 days??? To respond to an email? Still no bike 21 days later. STAY AWAY from Evans. Useless in all respects.”

Helpful Report

Posted 4 years ago

“I have recently purchased a bike from them. The service has not been acceptable to me; so delayed was it, that I canceled the order, only for them to ignore my request and send it nearly eight weeks late!. The bike has arrived and there is no tool to assemble it, despite their assembly video stating that one is included. I have tried calling them, but their phones are not working. I have emailed them via their website and have been informed that it will take 7-10 days to receive a reply. I cannot webchat with them, because that too does not work. It would be great to be able to ride my £700 bike at some stage. Perhaps they could contact me?!!!”

Helpful Report

Posted 4 years ago

“Staff at the Birmingham store ,unhelpfull Ruth the sales assistant was rude and not help full. And never had correct information at hand, will use this store again poir service”

Helpful Report

Posted 4 years ago

“PLEASE READ THIS BEFORE BUYING ANYTHING FROM EVANS CYCLES. I urge you not to go through what I have, or it seems everyone else have. If you order a bike you will not receive it. If you try and contact them you will maybe get a response however it will be delaying the order further. I Ordered a bike on the 9th April 2020. Still waiting for my bike. I have been informed bike is delayed again. I have literally spent hours chasing this with still no idea when I will receive it. Genuinely avoid at all costs”

Helpful Report

Posted 4 years ago

“Placed my order on the 12th of April, still no delivery or at least a response from their customer service team that i have contacted through as many forms as possible. 24 days since my order was placed and i doubt I'll hear back from them this week either, such a terrible experience for a first time purchase. Item status on the website stuck on 'waiting' for almost two weeks, not really sure what's going on and having ££££ out of your bank with nothing to show for it is quite upsetting.”

Helpful Report

Posted 4 years ago

“Purchase a bike on 17/4/20 shown in stock on the system, a week later Evans cycles emails to say that there is a delay in the order, which given the current circumstances, is perfectly acceptable. 2 weeks after handing over my money, I'm emailed to say due to a ‘systemic’ issue, my order can not be fulfilled and i will be sent a voucher, the following day, I’m emailed in response to my order query from the previous week to say that the lead time is 18-21 days.... so which is it? Ive since been given the voucher, which i cant use as Evans cycles have nothing in stock in my size, Nice one, il use it as a door stop then yeah?!”

Helpful Report

Posted 4 years ago

“DO NOT USE EVANS CYCLES. 07.04.2020 I ordered 2 Pinnicle Ash bikes in pink. I was concerned about size so I emailed them to seek their advice. I received conflicting information. Finally they said they were out of stock and would take a few weeks to come back in. 19.04.2020 I then emailed them to cancel my order. They responded to say ‘ok, it’s cancelled, you’ll receive your refund’ 22.04.2020 I receive an automated email saying my order was being dispatched. I immediately email them to stop the dispatch!! They email back saying ‘sorry, I have notified the courier to "not attempt delivery" and for the consignment to be returned to us. If the courier, Tuffnells, doesn't pick up my message and a delivery attempt is made, can you ask those at the delivery address to refuse the order please.‘ 23.04.2020 They did not notify the courier. The courier delivered it without consent, out their own signature on the delivery note and left. The recipient checked inside the box to find only 1 bike despite delivery note saying two. 23.04.2020 to date. I have emailed Evans Cycles numerous times directly to those who unhelpfully communicated with me and also via their online portal. I have heard nothing. I now have 1 bike not two yet paid for two when I cancelled my order. Appalling service and its cost me £480.”

Helpful Report

Posted 4 years ago

“Visted the store back in 2012, I actually went in to try and get some advice on my first MTB and the main thing to get my bike size correct for my height After speaking to a sales guy I decided on a specialized and although I thought the bike size was to big for me he said it was perfect for my height. My height is 5 10 and the chap said I need a 21inch frame anything else you would struggle with. Now years down the line I'm well into the MTB scene and know he was taking out his ass just to get a sale. I want to make people aware that I was miss sold the bike on false pretences. My actual frame size should of been a 19inch and since experience and advice this bike was far to big for hitting the trails. I'm not saying all the other guys don't know what they are talking about but this guy didn't for sure. I've since sold the bike at a big loss and have a bike that fits me perfectly and my skill levels gone up loads just from correct sizing.”

Helpful Report

Posted 4 years ago

“never order from them ,just bought a bike for litle girl Pinaccle koto bike ,tyres empty no simple tools to set up bike ,no explanation how to put extra wheels and i think some parts is missing ,just waisted my expencive time ,bustards !!!”

Helpful Report

Posted 5 years ago

Evans Cycles Reviews