Evans Cycles Reviews

Name: Evans Cycles
Address: Evans Cycles, Camino Park, James Watt Way, Crawley, Sussex
Rating: 1.92

1.9 Rating 497 Reviews

22 %

of reviewers recommend Evans Cycles

About Evans Cycles:

Evans Cycles are one of the UKs largest specialist cycle retailers and we stock variety of bikes, cycling equipment and cycle clothing. The range includes mountain biking, BMX, road cycling, commuting, folding bikes and kids bikes.

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Phone:

01293 574900

Location:

Evans Cycles, Camino Park, James Watt Way, Crawley
Sussex
RH10 9TZ

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Evans Cycles 5 star review on 15th September 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service was terrible everyone was just messing about and nobody was there to help apart from the odd person who was doing nothing and then I put a deposit on for a bike then I was told it would be ready for Tuesday and then I go in to collect it and then I'm told it won't be ready for another week absolutely horrendous.”

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Posted 6 years ago

“Left my brompton with them for a service and puncture repair. Came out worse than it went in.”

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Posted 6 years ago

“Evans cycles Martlesham - Bike fitting by a chap called Jon. This man is a legend, thank you for fine tuning my bike. Has already made a world of difference.”

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Posted 6 years ago

“I just popped in for a bit of advice on my bike and was surprised to find it was fixed on the spot at no charge - despite my offer to do so. Friendly staff helped other people while I was there so it was not just a one off thanks Lewis - a big thumbs up to you”

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Posted 6 years ago

“I see this is quite a trend. The online indicator of in-store stock is just a pure lie. The salesperson in store lied to my (three times) about when my order will be delivered. The one excuse was that the stock was put on the incorrect delivery van (that was excuse two of three). I was informed now that it will only be ready on Monday which would make it 11 days after purchase (10 days later than initial communication on when it will be available). This was an order in excess of £1,000. I have now decided to cancel my purchase and get a refund. I am personally going to go out of my way to not support them ever again.”

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Posted 6 years ago

“Needed bikes for our holiday. Left 3 weeks to plan and thought that was enough time to buy a bike labeled in stock and in warehouse, pick up max 10 days. Right, bike due in no more than 10 days. With no prior notice on day of pick up we find the bike is delayed a month!! Holiday ruined? No we have time to find another bike so refund? No Evans assure us they have the same bike elsewhere that can be picked up in 3 days. # days pass and the store holding our bikes closes for renovations.. not open again for a week! Evans customer service advise we call stores in neighboring towns to see if they have the same bikes. They do!! Great pick up tomorrow. Great!! We drive 1 hour to get to the store. Bikes have not arrived and are not scheduled to. Refund. Holiday plans ruined. Thanks for nothing Evans, you are a disappointing waste of time.”

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Posted 6 years ago

“Will never order from Evans again! They will advertise something as being in stock and available for collection from store within a couple of days, then once you have paid for your item you receive an email stating there’s a delay. This will then drag out for several weeks until you receive an email stating they have no stock. All the while they have kept your money in their account. This has happened to me on more than one occasion recently. This should be illegal.”

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Posted 6 years ago

“Had a gold service on my 8 year old Giant mountain bike. It now rides like new. If you can afford the gold service then highly recommended. Jonathan Thomas at Chiswick store is your man.”

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Posted 6 years ago

“Just found out I am unable to use the remaining balance of £175 on my gift card because of the takeover of Evans Cycles by Sports Direct. I purchased my bike from Evans. Only to return to purchase accessories and be told my card is declined yet still reflect my balance was both confusing and embarrassing. When I called the customer service desk, I was told I can only be given £13. Appalling! The fact that Evans can bombard us with marketing emails however, fail to notify their customers of the use of their gift card is quite disheartening and actually shows how disloyal they are even to loyal customers.”

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Posted 6 years ago

“The sold me an ex-display bike without pedals. So went and bought some only to realise that the threads were damaged.”

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Posted 6 years ago

“Just found out I am unable to use my e-gift card because of the takeover of Evans Cycles. I am an Evans Cycles account holder and the gift card was emailed to me, so why was I not informed of this? Appalling service and I will never use Evans Cycles again”

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Posted 6 years ago

“Your salesman Steve went out of his way to ensure that the E bike I was purchasing was suitable for my requirements,a credit to your company”

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Posted 6 years ago

“Ordering my new bike went like clockwork. I was kept well informed and everything happened when they said it would. I would happily deal with them again.”

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Posted 6 years ago

“I bought an electric bike in the Xmas sale from the Milton Keynes branch. When I got home I noticed the connector for the battery charger had a European connector. I phoned the branch and they insisted on driving the right connector to be the same day - a round trip of 50 miles. Very helpful staff in setting up and explaining the computer and battery workings. I will be going back for the free service.”

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Posted 6 years ago

“Just been on a Fix it programme in Evans Cycles Leeds with Elf as the programme leader. Very useful easy and understandable and got all the key points from him that I wanted- thank you”

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Posted 6 years ago

“I pop in with my bike to unscrew pedals. It takes few minutes and they didn't charge me for that. Thank you!”

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Posted 6 years ago

“I popped in to the Cambridge store with problems with my front brake which was catching on the wheel (the bike was not bought from Evans). The technician fixed it there and then with no charge. Thank you!”

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Posted 6 years ago

“I made this purchase by the phone before Christmas because I wanted to be absolutely sure that the bike would arrive by my daughter's birthday on the 5th January. This was guaranteed over the phone and I thus proceeded to order it. On the 2nd of January I received an email saying the bike was being built. On the 3rd of January I called Evans to make sure the bike would arrive by the 4th as they had promised. Again the person on the phone guaranteed it would reach my home by the 4th. Having not received a dispatch confirmation I called again on the morning of the 4th and they said that the bike was ready to leave but for some reason it didn't so I was not going to receive it before my daughter's birthday. They sent me a 20 pound voucher and guaranteed that the bike would arrive in the morning of my daughter's birthday on the 5th. However, I made sure to call again in the evening of the 4th at 7:00 pm, to make absolutely sure the bike will get on the post and arrive next morning. Again this was 100% guaranteed. But, surprise! Having not received a dispatch confirmation, I called again on the morning of my daughter's birthday and they said that the bike was ready to leave but for some reason it didn't so I was not going to receive it that day (or the following since it was a Sunday). So my daughter did not have her birthday present when she woke up and she was not going to get it. Five times I spoke to costumer services and five times they guaranteed the bike would arrive. And then it didn't.”

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Posted 6 years ago

“Last holiday we were in london. Al of a sudden i got a flat tire on my wheelchair which ment that i couldn’t go any further. So we stopped at Evans. Unfortunate they couldn’t make the tire or replace it. Wheelchair tires have a very strange measure. They didn’t had the right tire. But they helped us so good. They tried for over one hour to fix the tire and/or replace it. After that didn’t work they tried to phone other affiliates if they had the right tire size. They called for over one hour! After an hour they finally found one that could replace it just outside London, there they fixed the tire. Thank you Evans Cycles for the great service!! It was amazing!”

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Posted 6 years ago

“Bad company, very hard to get in contact with. They will give you the run around and the workshop will duck your calls and avoid any contact. The in store customer service has always been good, but never get your bike repaired at Evans, it's really not worth it.”

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Posted 6 years ago

Evans Cycles is rated 1.9 based on 497 reviews