Evans Cycles Reviews

Name: Evans Cycles
Address: Evans Cycles, Camino Park, James Watt Way, Crawley, Sussex
Rating: 1.92

1.9 Rating 497 Reviews

22 %

of reviewers recommend Evans Cycles

About Evans Cycles:

Evans Cycles are one of the UKs largest specialist cycle retailers and we stock variety of bikes, cycling equipment and cycle clothing. The range includes mountain biking, BMX, road cycling, commuting, folding bikes and kids bikes.

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Phone:

01293 574900

Location:

Evans Cycles, Camino Park, James Watt Way, Crawley
Sussex
RH10 9TZ

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Anonymous

Anonymous // 01/01/2019

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“DO NOT ORDER FROM EVANS ONLINE! I've been charged twice, and never had an order processed. Genuinely the worst buying experience I've ever had. Hundreds of pounds out of pocket, no goods. Here's the sequence of events: 23rd March - I place order, but the website crashes. Money is taken from my account, but I recieve no order confirmation. 24th March - I call customer service to find out if the order went through. Am told it didn't, and the money will be refunded. Customer service then offer to replace the order for me, and charge me again... 26th March - I then recieve an email telling me that the item is out of stock and my order is being cancelled, and I will recieve a refund! So at this point, I've paid twice, and have no items. 27th March - I recieve a refund for one of the orders. And that's it, the other refund has never come through. Evans have taken hundreds of pounds off me, and never successfully placed an order.”

Helpful Report

Posted 5 years ago

“Difficult decision here, sales over service.. I recently (late Jan 2020) purchased a Trek cycle from here. The sales man was fantastic, very knowledgeable, helpful & answered my questions very professionally.. The service (staff) on the other hand, atrocious.. I returned the bike for the complimentary "health check" 3/4 weeks later. I informed them I thought the gear changes were not as crisp as I would have thought & maybe a little noisy.. On returning to collect I was informed the bike needed a new chain & they advised it was changed. I said it was a new bike & surely the chain should last longer than that. To which I was told "you'll have to take that up with Trek".. What?? I didn't buy the bike from Trek, I bought it from Evans so shouldn't they change the chain & then they take it up with Trek?? I paid up, left & they didn't even give me the "worn out" chain.. First ride anger disappeared as I thought the chain had resolved any issues.. Sadly I was wrong.. The noises returned but I couldn't see anything strange (though I'm not a bike mechanic).. A couple of weeks later out on a ride the chain broke.. I rang for DW to come & get the bike & to bring DS's bike (also a Trek) so I could finish the ride.. What I noticed straight away was the difference in gear changes & "no strange noises".. Once home I fitted a new chain but the noises were still there so I contacted a local independent qualified bike builder to see if he could help me.. Within 10 minutes of him getting the bike he contacted me to tell me the rear cassette hadn't been fitted properly, allowing for bad shifting & water ingress which was the cause of the excessive noises, as well as the chain wear.. CONCLUSION.. My advice if you want a bike from Evans at Preston, great they will sort you out, but for maintenance/servicing take it to someone who knows what they're doing, you'll be better for it in the long run.. Very shoddy service which totally destroyed the faith in them that the sales man had built up..”

Helpful Report

Posted 5 years ago

“Dreadful, has an online order for a 2k bike which was damaged with no documentation on delivery. Contacted CS multiple times via email with no response. Wish I hadn’t shopped with them and won’t again.”

Helpful Report

Posted 5 years ago

“I popped into the Gatwick's store as my front gears had stopped working. Thank you so much to Alfie and Marcus for fixing g them whilst I waited. Outstanding service. Many thanks and stay healthy guys”

Helpful Report

Posted 5 years ago

“Evans King's Cross - bike mechanic Krisztian was extremely patronising (sexist), rude, and wilfully unhelpful. Won't be returning!”

Helpful Report

Posted 5 years ago

“We use Evans Cycles in Chelmsford and they are excellent. Staff are very knowledgeable, friendly and helpful. Fix it course was great, collection of on line orders efficient. Recently had our ebikes serviced there and they came back like new. Outstanding.”

Helpful Report

Posted 5 years ago

“I’ve had an absolutely terrible experience at Evans Cycles, Leamington Spa. I bought a Brompton Superlight from Evans Leamington eight months ago: seatpost rusted and handlebars could not be adjusted. I returned the bike to Evans Leamington a little under five weeks ago and collected today. I had to call every Friday for three weeks before they began investigating the issues; each call being treated with utter ignorance of the situation. Upon collection, not only are the handlebars and brakes covered in scratches but the entire cabling set-up was incorrect; thus the bike could not be folded. I’ve just had to strip the handlebar furniture and reroute the cables to get the bike home. In addition, the front wheel nut protector is missing. I could not be any less satisfied. I want to replace the handlebars and right-hand brake lever but cannot trust Evans to do the work without incurring more damage to my beloved Brompton.”

Helpful Report

Posted 5 years ago

“I’ve had an absolutely terrible experience at Evans Cycles, Leamington Spa. I bought a Brompton Superlight from Evans Leamington eight months ago: seatpost rusted and handlebars could not be adjusted. I returned the bike to Evans Leamington a little under five weeks ago and collected yesterday . I had to call every Friday for three weeks before they began investigating the issues; each call being treated with utter ignorance of the situation. Upon collection, not only were the handlebars and brakes covered in scratches but the entire cabling set-up was incorrect; thus the bike could not be folded. I had to strip the handlebar furniture and reroute the cables to get the bike home. In addition, the front wheel nut protector is missing. I could not be any less satisfied. I want to replace the handlebars and right-hand brake lever but cannot trust Evans to do the work without incurring more damage to my beloved Brompton.”

Helpful Report

Posted 5 years ago

“Evans stole my money I bought a saddle in red (because this was the cheapest colour) in september 2019 online. Evans cycle couldn't deliver because they said, they were out of stock. So far so good, mistakes happen. Other customers recieved the same saddle in black instead, I would have been fine with that, too. Evans refuse. But the say, they will have stocked up in februrary 2020. I wait 6 months, Evans writes me, they have no red saddle in stock, I write them, " send the black one instead". Evans don't react to my emails. Evans write my, they can not refund my money via paypal because of reasons. I have to call them and give this missmanaged and unsecure business my credit card details. I write them an email- no reactions from evans. After a month, they send me a voucher for their store, which is completly useless for me. Thanks Evans Cycle for stealing my money.”

Helpful Report

Posted 5 years ago

“Easy transaction. Good communication. Pinnacle Arkose R1 is absolutely amazing. I'm delighted with the product. Lovely finish. Bike comes completely set up bar handlebar adjustment. And it's set up perfectly. What a company. My best ever experience buying on the Internet.”

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Posted 5 years ago

“Evans martlesham were brilliant, they managed to fix my daughter's bike with a smile, very efficient. Great workshop.”

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Posted 5 years ago

“Just had my bike quite literally overhauled and serviced and I much say it’s reached more than my expectations. The Communication I received was excellent in relation to fitting new parts. I rode it today and I must say it was like riding a new bike. Thanks a million Steph and Robin.”

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Posted 5 years ago

“Mark,Olly and the genius bike mechanic with the green fat bike are top notch guys.they go out of their way to sort out any issues you have with your bike.Olly spent slot of time making sure the raceface cranks I wanted would be compatible for my new Norco fluid 2.hes a very knowledgeable bike enthusiast. All the staff at the clapham Evens work hard to make sure you leave satisfied and on a safe and sound bike.these guys do customer service like your in an American store.the customer is king and you leave happy. Many thanks to the staff at clapham Evans cycle. G.king”

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Posted 5 years ago

“Just left Evan's in clapham. Olly really did me well.listened to all my questions. Found me the perfect crank for my Norco fluid 2.both Mark's were very helpful. The bike mechanic with the righteous green fat bike is a true genius with a wrench. These dudes know there stuff. They live and breath cycles. Always willing to take the time to sort out any issues you have with your bike.this store rocks.you get real American style customer service. Great staff.top notch mechanic. If I ever need anything for my mountain bike I go to the pros at clapham junction Evan's. G king”

Helpful Report

Posted 5 years ago

“Had my road bike serviced by Fernando recently and it has to be said it has never felt better! The whole process was made very easy from start to finish. I’m extremely happy with the outcome and would not hesitate to recommend. Prompt, reliable and a quality service.”

Helpful Report

Posted 5 years ago

“where do I start. I walked in knowing what I wanted. I was dealt with by Jamie. He was Frank and honest about what bike spec and additional accessories I needed. No pressure to buy, and certainly no pressure to commit there and than. He spent an hour with me choosing and comparing different road bikes that matched my requirements. A week later the bike was ready for collection, but the outstanding customer service didn't finish there. The bike was measured up to exact specifications and Jamie helped me choose the accessories I needed. The customer service was outstanding from the minute i walked in, to the moment i left. Jamie certainly knows his subject and taught me alot while I was with him. I highly recommend Evan's Bikes, and Jamie is a credit to the company. I cant thank you enough for helping me choose my first road bike. I'm like a kid a Christmas and cant wait to go out on it. #evansbikes #twostroke #roadbike #future”

Helpful Report

Posted 5 years ago

“I am shocked and dismayed to have just received an email from Evans Cycles saying that I will not receive a new bike I purchased until February 20th. I purchased this bike on January 3rd and having to wait seven weeks for delivery is absolutely NOT ok!!! When I initially spoke to someone in one of your stores, they told me it would take around four working days to get the bike. I then received an email saying it would arrive on Jan 10th. Now, I get another email saying delivery will be Feb 20th, with no apologies or explanation as to why there is a massive delay. I rely on my bike to drop my son at school and commute to and from work. In addition, it is my main source of exercise. Really shocking service!”

Helpful Report

Posted 5 years ago

“I had several issues with a bike order and staff just didn’t seem incentivized to help. I ended up wasting hours and weeks making phone calls, unnecessary store visits, and several back and forth—including an inconclusive trip to a store far away, to which I went upon my local store’s staff’s suggestion— because nobody really knew what was going on with my bike. I eventually got it, an one of their employees apologized for the mix up. But it really gave the impression of being a big, poorly organized, dysfunctional company. Very unsatisfactory.”

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Posted 5 years ago

“Bought a bike from the Manchester-Chill factor branch today. Service was excellent, Asa served me with extensive knowledge and great advice on what I needed. Can’t fault at all and will use again.”

Helpful Report

Posted 5 years ago

“Can’t thank the Ipswich/Martlesham guys Andy and Mark enough for their patience and help with my repairs, advice and they were amazing 😉 Great customer relations service. Such a credit to the store. 👍👍👍”

Helpful Report

Posted 5 years ago

Evans Cycles is rated 1.9 based on 497 reviews