Name: Evans Cycles
Address: Evans Cycles, Camino Park, James Watt Way, Crawley, Sussex
Rating: 1.93

“I’ve had an absolutely terrible experience at Evans Cycles, Leamington Spa. I bought a Brompton Superlight from Evans Leamington eight months ago: seatpost rusted and handlebars could not be adjusted. I returned the bike to Evans Leamington a little under five weeks ago and collected today. I had to call every Friday for three weeks before they began investigating the issues; each call being treated with utter ignorance of the situation. Upon collection, not only are the handlebars and brakes covered in scratches but the entire cabling set-up was incorrect; thus the bike could not be folded. I’ve just had to strip the handlebar furniture and reroute the cables to get the bike home. In addition, the front wheel nut protector is missing. I could not be any less satisfied. I want to replace the handlebars and right-hand brake lever but cannot trust Evans to do the work without incurring more damage to my beloved Brompton.”

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Posted 4 years ago

“I’ve had an absolutely terrible experience at Evans Cycles, Leamington Spa. I bought a Brompton Superlight from Evans Leamington eight months ago: seatpost rusted and handlebars could not be adjusted. I returned the bike to Evans Leamington a little under five weeks ago and collected yesterday . I had to call every Friday for three weeks before they began investigating the issues; each call being treated with utter ignorance of the situation. Upon collection, not only were the handlebars and brakes covered in scratches but the entire cabling set-up was incorrect; thus the bike could not be folded. I had to strip the handlebar furniture and reroute the cables to get the bike home. In addition, the front wheel nut protector is missing. I could not be any less satisfied. I want to replace the handlebars and right-hand brake lever but cannot trust Evans to do the work without incurring more damage to my beloved Brompton.”

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Posted 4 years ago

“Evans stole my money I bought a saddle in red (because this was the cheapest colour) in september 2019 online. Evans cycle couldn't deliver because they said, they were out of stock. So far so good, mistakes happen. Other customers recieved the same saddle in black instead, I would have been fine with that, too. Evans refuse. But the say, they will have stocked up in februrary 2020. I wait 6 months, Evans writes me, they have no red saddle in stock, I write them, " send the black one instead". Evans don't react to my emails. Evans write my, they can not refund my money via paypal because of reasons. I have to call them and give this missmanaged and unsecure business my credit card details. I write them an email- no reactions from evans. After a month, they send me a voucher for their store, which is completly useless for me. Thanks Evans Cycle for stealing my money.”

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Posted 4 years ago

“Easy transaction. Good communication. Pinnacle Arkose R1 is absolutely amazing. I'm delighted with the product. Lovely finish. Bike comes completely set up bar handlebar adjustment. And it's set up perfectly. What a company. My best ever experience buying on the Internet.”

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Posted 4 years ago

“Evans martlesham were brilliant, they managed to fix my daughter's bike with a smile, very efficient. Great workshop.”

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Posted 4 years ago

“Just had my bike quite literally overhauled and serviced and I much say it’s reached more than my expectations. The Communication I received was excellent in relation to fitting new parts. I rode it today and I must say it was like riding a new bike. Thanks a million Steph and Robin.”

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Posted 4 years ago

“Mark,Olly and the genius bike mechanic with the green fat bike are top notch guys.they go out of their way to sort out any issues you have with your bike.Olly spent slot of time making sure the raceface cranks I wanted would be compatible for my new Norco fluid 2.hes a very knowledgeable bike enthusiast. All the staff at the clapham Evens work hard to make sure you leave satisfied and on a safe and sound bike.these guys do customer service like your in an American store.the customer is king and you leave happy. Many thanks to the staff at clapham Evans cycle. G.king”

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Posted 4 years ago

“Just left Evan's in clapham. Olly really did me well.listened to all my questions. Found me the perfect crank for my Norco fluid 2.both Mark's were very helpful. The bike mechanic with the righteous green fat bike is a true genius with a wrench. These dudes know there stuff. They live and breath cycles. Always willing to take the time to sort out any issues you have with your bike.this store rocks.you get real American style customer service. Great staff.top notch mechanic. If I ever need anything for my mountain bike I go to the pros at clapham junction Evan's. G king”

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Posted 4 years ago

“Had my road bike serviced by Fernando recently and it has to be said it has never felt better! The whole process was made very easy from start to finish. I’m extremely happy with the outcome and would not hesitate to recommend. Prompt, reliable and a quality service.”

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Posted 4 years ago

“where do I start. I walked in knowing what I wanted. I was dealt with by Jamie. He was Frank and honest about what bike spec and additional accessories I needed. No pressure to buy, and certainly no pressure to commit there and than. He spent an hour with me choosing and comparing different road bikes that matched my requirements. A week later the bike was ready for collection, but the outstanding customer service didn't finish there. The bike was measured up to exact specifications and Jamie helped me choose the accessories I needed. The customer service was outstanding from the minute i walked in, to the moment i left. Jamie certainly knows his subject and taught me alot while I was with him. I highly recommend Evan's Bikes, and Jamie is a credit to the company. I cant thank you enough for helping me choose my first road bike. I'm like a kid a Christmas and cant wait to go out on it. #evansbikes #twostroke #roadbike #future”

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Posted 4 years ago

“I am shocked and dismayed to have just received an email from Evans Cycles saying that I will not receive a new bike I purchased until February 20th. I purchased this bike on January 3rd and having to wait seven weeks for delivery is absolutely NOT ok!!! When I initially spoke to someone in one of your stores, they told me it would take around four working days to get the bike. I then received an email saying it would arrive on Jan 10th. Now, I get another email saying delivery will be Feb 20th, with no apologies or explanation as to why there is a massive delay. I rely on my bike to drop my son at school and commute to and from work. In addition, it is my main source of exercise. Really shocking service!”

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Posted 5 years ago

“I had several issues with a bike order and staff just didn’t seem incentivized to help. I ended up wasting hours and weeks making phone calls, unnecessary store visits, and several back and forth—including an inconclusive trip to a store far away, to which I went upon my local store’s staff’s suggestion— because nobody really knew what was going on with my bike. I eventually got it, an one of their employees apologized for the mix up. But it really gave the impression of being a big, poorly organized, dysfunctional company. Very unsatisfactory.”

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Posted 5 years ago

“Bought a bike from the Manchester-Chill factor branch today. Service was excellent, Asa served me with extensive knowledge and great advice on what I needed. Can’t fault at all and will use again.”

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Posted 5 years ago

“Can’t thank the Ipswich/Martlesham guys Andy and Mark enough for their patience and help with my repairs, advice and they were amazing 😉 Great customer relations service. Such a credit to the store. 👍👍👍”

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Posted 5 years ago

“I tried to purchase an ebike and paid in full for the bike and delivery. This was supposed to be a 10 day delivery, after 14 days I called and was told that the bike was coming from another store. After 25 days I still hadn't received the bike so called again. This time they would have it delivered by the end of the week. I received a call later that day to say the bike was damaged and couldn't be delivered. I was waiting for the money to be refunded so I could purchase another bike from elsewhere. When searching for a another bike, guess what I found, the same bike being advertised yet again on the Evans Cycles website. So, No Bike - No money, and the bike being re-advertised. Absolute joke!”

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Posted 5 years ago

“I tried to purchase an ebike and paid in full for the bike and delivery. This was supposed to be a 10 day delivery, after 14 days I called and was told that the bike was coming from another store. After 25 days I still hadn't received the bike so called again. This time they would have it delivered by the end of the week. I received a call later that day to say the bike was damaged and couldn't be delivered. I was waiting for the money to be refunded so I could purchase another bike from elsewhere. When searching for a another bike, guess what I found, the same bike being advertised yet again on the Evans Cycles website. So, No Bike - No money, and the bike being re-advertised. Absolute joke!”

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Posted 5 years ago

“Just picked up my new cycle and and the level of customer service was amazing! I didn't think this kind of service existed anymore. Nice to be proved wrong. Excellent staff and an incredible assortment of cycles.”

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Posted 5 years ago

“Recently had a vintage Evans road bike re-assembled & checked at the Chelmsford branch. Rob T & his colleague demonstrated enthusiasm, & a high degree of professionalism, talking through what was practical & what was advisable to replace. It took about a week to finish, & now the bike looks & rides like new. The result & customer service given was excellent. If any problems or spares are needed in future, then Rob T at Chelmsford will be my choice.”

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Posted 5 years ago

“Visited the Oxford Circus shop today to fix the problem with the front wheel. Renaldas who served me was quick, professional, and really helpful - my bike was up and running in 5 min, at no charge! Thank you!”

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Posted 5 years ago

“Shocking member of staff Luke @ Sutton Coldfield swearing to other staff members and calling people faggots and homos”

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Posted 5 years ago

Evans Cycles Reviews