Evans Cycles Reviews

Name: Evans Cycles
Address: Evans Cycles, Camino Park, James Watt Way, Crawley, Sussex
Rating: 1.93

1.9 Rating 491 Reviews

23 %

of reviewers recommend Evans Cycles

About Evans Cycles:

Evans Cycles are one of the UKs largest specialist cycle retailers and we stock variety of bikes, cycling equipment and cycle clothing. The range includes mountain biking, BMX, road cycling, commuting, folding bikes and kids bikes.

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Phone:

01293 574900

Location:

Evans Cycles, Camino Park, James Watt Way, Crawley
Sussex
RH10 9TZ

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Evans Cycles 5 star review on 15th September 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If it would let me give less than one star trust me it would be a minus. I wont bore you with the tragic tales but would set you a challenge? Walk into the store store dressed in work clothes{ie covered in paint and sticky) and see how long it takes for anyone to acknowledge you. Then pop in in your finest suit sporting your finery and see the difference. Never mind you've got 4k in your pocket to spend no matter what you have on. I didn't need another bike but I saw one on the web and paid a deposit for myself and my Son paid a deposit for a different model. They couldn't even get that right ordering in two of the same bike. Great when you've taken time off and arranged a test ride especially when they were still in the boxes when we were eventually spoken to. not to whine any more but the whole experience has been a catalogue of disasters. To add insult(at this point I will say I upset Robyn so called head of customer service) I receive an unsigned letter advising me not to frequent any of their stores. Well that suits me fine. I have only just managed to get my deposits back after two and a half months. They truly are a nightmare and it must be in a prerequisite that if you've ridden a mountain bike your an expert so you've got the job. We all know our Country has issues but this company is to customer service what Hitler was to reasoned debate. Stick to your local shop, get good advice and be safe in the knowledge you have sound advice and an aftersales to rely on. Its worth a little more.”

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Posted 6 years ago

“They are frauds..taken my money 1000 cannot deliver and won't refund money.”

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Posted 6 years ago

“Took my sons bike for service... rude staff very unhelpful and even tried to charge me for parts that the bike didnt need... when i questioned this staff replied humans make mistakes????”

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Posted 6 years ago

“poor quaility product. Chain snapped twice within 2 weeks.Had to walk 4 miles home the first time and then arrange tranport the second time as I was 8 miles from home.The front light also failed after two outings.”

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Posted 6 years ago

“Great customer service every time at the Gatwick Store.”

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Posted 6 years ago

“Ordered online, got charged the day after. We are now 2 weeks later and the bike (and other critical parts) still haven't been shipped. Still no resolution in sight. Avoid like the plague.”

Helpful Report

Posted 6 years ago

“When Evans opened in Chester nothing was to much trouble. The engineers and customer service where great. Then the problems started. Personally I think they have lost that personal touch when it comes to valued customers. My first problem was when I bought a pair of 5 - 10 shoes. After 4 weeks and only used 6 times they started to come apart at the sole so I took them back to Evans asking for a new pair (non in stock) or a refund. They said they could not issue a refund as the shoes would have to go back to 5 - 10. I always thought that if I bought a pair of shoes from a shop the contract would be with them. Anyway Evans told me it would take a week before they had an answer from 5 - 10 and would contact me when they heard something. A week later I phoned, the guy on the other end told me that 5 - 10 where a massive organisation and do not rush these things, he said he would contact me when he heard anything. 4 Weeks later still waiting so I phoned Evans who told me O yey forgot to contact you come in and we will refund you. Next I bought a bike carrier in store. A bit suspisus as the wrapping was opened and sellotaped up again, got home and set the bike carrier up only to find that one of the brackets with the grip on was snapped off. This meant I could not put the side strap on. So I took the bike carrier down and packed it and went back to the shop explaining that the carrier was damaged. They refunded me and I ordered a Saris single bike carrier. Great they said it would be ready for collection at 15:00pm the next day. Went to pick the bike carrier up the next day and it wasn't there. another wasted journey. Got an e-mail at 18:50 telling me the carrier was in store and could pick up (store shuts at 19:00pm). Picked the carrier up today after yet another trip. What has happened to quality control and customer service at Evans. They have lost a valued customer as I won't be shopping at Evans any more after 2 bad experiences. Its feels as if the Chester branch is to busy on sales etc to bother about after sales and customer service”

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Posted 6 years ago

“Great company with great staff. Like most retailers you reap what you sow, want to be helped then ask politely, no point going in ranting and expecting respect.”

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Posted 6 years ago

“They are ok up until the sale is complete...after-sales support is non-existent. After a couple of experiences with them, I would now avoid them at all costs. If you do buy from them, just remember that this is a bicycle supermarket that moves volume and cuts costs to the bone - which means expect nothing from them once they have your money. God help you if there is something wrong with your bike..get ready to fight them for months.”

Helpful Report

Posted 6 years ago

“I had an emergency with my MTB bike, went into the Chelmsford store and Rob fixed a very tricky problem, expertise you won't find in many bike shops! These guys really do know their stuff and always extremely helpful and willing to help us out so many thanks Rob, Chris and all the guys in the Chelmsford store.”

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Posted 6 years ago

“Bad service, dishonest.”

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Posted 6 years ago

“Purchased a chain and lock on line. Excellent price with extremely fast free postage. Thanks”

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Posted 6 years ago

“Spent £1000 on a bike in the Glasgow store. All seemed fine until I took it in after 5 weeks for a free check. It came out with the back brakes scraping rhymicaly whenever you cycle in a high gear, or up a hill, or stand on the pedals. Returned twice to store: Once to be told it's "normal", "within tolerance" and "all bikes make noises". Given a patronising lecture on how to ride a bike and told to video it if I felt it was still making an unreasonable noise. Took it back a few weeks later with a couple of videos. Told it's a tiny noise, "all bikes make noises". Evans tried to charge me to fix it (they haven't fixed it!) because "repairs are only guaranteed for 30 days". What repair? There was nothing wrong with the bike until you "fixed" it. Service manager in Glasgow seems to be both incompetent and very rude. A powerful combination. This is the 4th bike I've bought from Evans. And my last ever purchase. I'm now an ex-customer.”

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Posted 6 years ago

“Poor customer service lied to by staff sold two used bikes fronted as new ones overall poor service from the Sheffield branch will never use them again”

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Posted 6 years ago

“Nathan helped me with my wheelchair problems. Really amazing staff. He is an asset to evans”

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Posted 6 years ago

“Bought 10 cans of GT85 maintenance spray online from Evans Cycles as they’re able to supply the 400ml cans @37% cheaper than anyone else out there incl Asda, B&M & Wilko Expected 3~5 day standard delivery but package arrived within 24hrs - brilliant Delivered by DPD and was able to track package to within 1hr of the actual knock on my door. First class service & delivery and a great product price ⭐️⭐️⭐️⭐️⭐️”

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Posted 6 years ago

“I ordered a bike to Poland. The parcel arrived crashed. Did not receive it. The parcel was waiting at terminal a week for Evans to make it return. They returned only value of goods and no shipping costs (£50). Due to exchange differences I lost more than €120 on Evans online shopping. I am totally disappointed.”

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Posted 6 years ago

“After paying £50 and waiting 4 weeks plus lots of excuses to trial two bikes, I was then told I would have to pay half the cost of the bikes as a deposit. No thank you, went elsewhere and now have a fab Trek Remedy. I was also intending to buy new bikes for my daughters. Not the staff but a management and policy problem. They have lost in the region of £10,000 worth of sales and I will never go back!”

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Posted 6 years ago

“Excellent response to queries. Good product. Good value. Fast delivery.”

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Posted 6 years ago

“Absolute terrible service ordered bike in store for my sons birthday for 12 oclock on saturday but received email for diffetent time and date so rang them at Trafford to say it was wrong they changed it to the original day saturday 12 o'clock i received information email of this that it would be delivered at 12 o'clock travelled 20 miles to pick the bike up which j put deposit down and was told that the bike wasn't here they would 're order would have been nice of them to at least call me and say it was not there before travelling and taking day of work to collect very bad service from start to finish terrible service now I have disappointed child who don't get his bike in time for his birthday”

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Posted 6 years ago

Evans Cycles is rated 1.9 based on 491 reviews