Evans Halshaw Reviews

Name: Evans Halshaw
Rating: 2.35

2.4 Rating 336 Reviews

33 %

of reviewers recommend Evans Halshaw

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2.4

Based on 336 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5

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Evans Halshaw 1 star review on 29th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought my Car online in good faith and was given a delivery of 3 days later. 3 days came and went and no phone calls . After numerus calls and emails I am still left without a car or my money back 12 days later. The customer service has been beyond shocking and although there has been one nice gentleman trying to get my £ back, all in all the worse service i have ever encountered.”

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Posted 3 years ago

“We purchased our 2 cars this year via Lauren Jackson and the service was 2nd to none! I've since recommended family who have also made a purchase!”

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Posted 3 years ago

“I have bought or dealt with this company yet. What went wrong for me, was when I just read all the reviews people have put in for this company. It’s a shame as I was interested in a van. I will invest my time and money elsewhere. Usually I give the companies chance to reply to peoples comments but these lot clearly can’t or haven’t bothered at all and that’s why I’m writing this so they can take note of the affects of these negative feeds even on new potentials customers, and so many bad reviews can’t all be made up story so thank you all for your advise. You have wasted my time looking at your vans and sites. I’m taking my business to someone who genuinely cares.”

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Posted 3 years ago

“I hate this company”

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Posted 3 years ago

“Evans Halshaw, Bretton, do not go even by invitation, a total disgrace to the Ford brand. Be very careful to all female drivers of large immaculate low mileage vans out there, they are as jealous as hell. Mine returned with a small scratch, which though I told them about they did nothing. Fortunately I got someone to do it and he did a beautiful job at mated rates, but as these (very sorry everybody) racist bastards did nothing I have since reported them to trading standards. Don’t ever take a vehicle to the main dealers for servicing unless it is VW, take it to your small friendly garage. The service man by the name of Paul, a small odious little man with no regard for non fee paying jobs. He sat there and gloated at the prospect of someone bringing a van in just out of warranty to have a lock fixed. If it’s not too late don’t take it there, it’s cheaper to go to harrards and buy a fleece rather than get rinsed there Seriously don’t take your beloved Ford there, they are scum.”

Helpful Report

Posted 3 years ago

“I bought a used car from Evans Halshaw and the service book had been stamped to say the car was in good working order, when in actual fact a service had NOT be carried out. On receiving the vehicle the AC was not working and there was a slow leak with the coolant tank. After a barrage of emails between myself and the company spanning over 10 months, Evans Halshaw finally agreed to rectify the coolant leak (a known problem with the Ford Focus) The coolant tank was replaced and had apparently been ‘road tested’ when we collected it. On driving my car home on the M4, the engine light came on and a we lost all power to the car having to making an emergency stop on the hard shoulder. Luckily I am covered by the AA roadside assistance who came and when they completed an under bonnet inspection could see that the hose to the coolant had NOT be reattached and that the car had no coolant in it. The engine was a write off. Evans Halshaw eventually agreed for myself to bring the car back and replace the vehicle with a new engine a their expense. My car was in their garage for 108 days. Finally when it was ready, an MOT and service had been carried out as these had both expired whilst the car as with them, and the service book had stamped once again. I was reassured that everything was in excellent working order and that the car was safe to drive having just passed it’s service etc the previous day. Leaving the forecourt and driving home (approx a 6 mile journey) I checked under the bonnet. To my disbelief the coolant level was showing well below minimum again! If my journey had been any longer than it was, history would have repeated itself and Evans Halshaw would be replacing another engine for a second time. I have since contact Newport Evans Halshaw again today to let them know that they have provided me with a car that was not in a drivable condition, and a staff member there then suggested that I drive the car back to them! My car is not safe to drive in it’s current condition and on my refusal to make that journey to them they have just had someone drop off a bottle of coolant to my home address. I have topped up the coolant and will make a small journey to see if it drops again, which would indicate there is still a problem with the coolant tank after it being replaced. The customer service is forever below average with all staff members who work at Newport Evans Halshaw, who do not appear interested in the disruption and annoyance that this has caused myself. A lack of communication between its staff and mechanics has caused me huge frustration over the 108 days whilst waiting for my car, with many promising that the car would be ready sooner rather than later and that all safety checks had been carried out when it is my belief that these checks have not been carried out. I have never had such poor customer service from such a well known company, who from day one has made me feel that I am the one inconveniencing them, all the while it is their severe lack of competence and poor work ethic that I have been put in potentially dangerous situations time and time again.”

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Posted 3 years ago

“They send customers to other non evanshalshaws garages to do the repairs they cant fix.theu font have the equipment or tools repair the cars they sell .shocking unacceptable service.i dont know how they have a traders licence if they cant repair the cars they sell .”

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Posted 3 years ago

“Evans halshaw shiremoor- Hands down the Worst car I’ve had in my care to date. Went to look at bmw 4 series with allegedly 1 owner… was reasonably happy with car and asked as part of the deal that chips in paintwork on bonnet were fixed and dents in doors to be pulled out, which was all fine and good. Went to collect car following day… this had not been done, asked if I could take the car to Gateshead branch to have body work done which I was told would be fine… went down to Gateshead branch to organise a date the following day… Gateshead branch had no idea about the arrangement, got told to drive home and shiremoor would collect car from my home. Car got collected to have bodywork dealt with… but only the dints one side of the door as apparently paint man wasn’t in to deal with bonnet… wasn’t very impressed at all. So anyhow cracked on drove car 1 mile and drive train error came up on dash rang garage who agreed to pick car up following day to look at it, so baring in mind this car had 1 owner APPARENTLY I went to find service history of vehicle in glove compartment and found a sold receipt from 2020 so that of course makes 2 previous owners not the apparent 1 so I then called the previous owner as of course there was a phone number there… who advised me that the car was a death hazard and they didn’t trust the car and apologised that the vehicle fell into my hands. Called shiremoor and asked once again how many owners this car had which I was told again just the one… at this point all trust was lost I knew they either didn’t have a clue or are complete liars… but not only this I found sensitive documentation about someones drivers liscence details alongside address etc who had test drove the car the week prior in the glove compartment. Now we are in the middle of a global pandemic so the fact I’m finding all this firstly screams out this car hadn’t been cleaned at all and had put my 4 month old baby at risk.The Car ended up being rejected back to the garage within 3 days. I simply wouldn’t purchase a vehicle again from evans. Ended up being unable to get any credit after this episode. Luckily my partner managed to purchase a car on my behalf from a main BMW garage. Do yourself a favour always take yourself to a main dealer. Don’t buy from evans they don’t know what they are selling you they fell deeply below standards. I Wasted £80 on a tank of fuel, £50 insurance admin fees and a lot of my time. Absolutely disgusting And just to add I had to change my babies nappy on bathroom floor in the car garage as there was no changing facilities. Which wasn’t too pleasant either so please sort this out for other customers.”

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Posted 3 years ago

“evans hallshaw gateshead, grab your money for a brand new car, then when it needs repairing under warranty, they give you the run around, talk to you like you're an idiot, 16 weeks and told it will take another 8 weeks before they can repair. i would not believe it, if it was not happening to me.”

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Posted 3 years ago

“From Eric BournBourn Very helpful I can’t say enough about them they were very good very professional made me feel like home yeah but like family now so thank you very much roping me five stars”

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Posted 3 years ago

“We bought a used Toyota Yaris less than 3 years old in the middle of June. My partner complained of it being noisy but just thought they were noisy cars. However it was necessary for me to drive it a couple of weeks ago Immediately I knew there was a wheel bearing gone on it. She had only done 1100 miles in the car. It was 2 weeks outside the 3 months warranty but it was obvious this had been gone for a long time. We took it back to Evans Halshaw at Burnley who weren’t interested but said they would have a look at it. They contacted us to collect it and said they weren’t prepared to do anything We also asked them about the brakes that were grinding. They said they put new disc pads on before she got it. We were disgusted and took it to a reputable garage. They found that the wheel bearing was on the point of collapse and this couldn’t have happened in 1100 miles. Also the brake pads were down to the metal and were the original pads fitted when the vehicle was manufactured three years ago. Why did they lie and say they had fitted new ones. I would not buy a nut and bolt off them. Do not expect any after sales backup if you buy from them. I am keeping all the parts in case anyone would like to see them and a reminder never to buy off Evans Halshaw again. No wonder they only have 2 stars they don’t deserve that”

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Posted 3 years ago

“Do not buy a car from Evans Halshaw! i got drawn into buying a Ford Focus that looked decent on photos that not only do they just polish up the car etc and use quick repair alloy paint but they seem to even photoshop and edit photos so you cant see scratches and dents. They falsely advertise that vehicles come with service history and will be serviced before sale, now lets get onto my experience. Bought a Focus 14 plate with 62k miles, claimed full service history yet its had two services both low miles so its had two services in 7 years? they told me the car would be checked and serviced before delivered and was it? nope...car turned up with no coolant, oil just on minimum, water for washer fluid etc and brakes were shot to bits! They sold me the car with faults, horn not working, parcel shelf broke, no matts, cig lighter not working, gearbox juddering which amazes me that they had the cheek not to just sell me the car with a gearbox broken but to happily drive it 120 miles to me for delivery and hand me the keys!! took them twenty something days to fix my gearbox and sent someone to fetch it and drive it back to Blackpool 120 miles with a broken gearbox..the logic! Its clear to me now that they do zero checks, they rely simply on the previous owner to of looked after the vehicle and do nothing they are simply just there selling as many cars as possible regardless of the state of them! i also realised a few days in that my cars boot lines dont line up equal so the previous owner either took a rear end or reversed into something but either way its not recorded. Sold me a doctored up car and didn't care, they covered up things so about time warranty ran out and i was hit with failing parts and they didn't care! previous owner clearly wanted rid so just threw it at these lot to sell it someone else so its their problem. - Never serviced my car but promised 3 times - Sold/delivered with broke gearbox and other faults - Sold with below minimum for fluids - Wrongfully stamped the book when brakes etc wasn't checked - Took their time fixing my car like i didn't need it! - Delivery was a man who left wrappers on my seats and a coffee in my door and just had me sign and ran off!”

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Posted 3 years ago

“Part ex'd my car at Evans Halshaw Merthyr. Dealt with Tyrone, he's an absolute gem. He has been so helpful and supportive in every way he can. Even calling me back on his days off.”

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Posted 3 years ago

“Absolutely disgraceful customer care after discussing a vehicle at evens Halshaw Sunderland with Barry the salesman we told him we were driving up from Evens Halshaw Middlesbrough to view and possibly buy, when we got there 40 minutes later we were shown the car then informed it was already sold, no phone call no apologies or explanation couldn’t speak to the salesperson (Barry) he was busy well thank you very much Barry the salesman what a waste of my time and fuel to get there to be told they have sold it in the time we drove to the dealership, stay away from these unprofessional cowboy salesman who can’t even offer an apology”

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Posted 3 years ago

“Ordered car got a personal video as to far to travel payed for delivery and bank transfer of £19995 for vehicle had to get tax and insurance for vehicle before delivery vehicle arrived no fuel chipped windscreen .which I’m still waiting on them replacing scuffs on body tyres with just over 3 m On them no paper work to say if vehicle had been serviced before delivery no manual or service book you would think after paying that kind of money for a car they would try and keep the customer happy .have taken car to pentland landrover and payed for a service myself .im still waiting on a curtesy call but not interested in customer after they have your money very poor service .”

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Posted 3 years ago

“An excellent salesperson Wesley in the dealership on Newport Road Cardiff. Nothing was too much trouble and he explained all finance options clearly”

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Posted 3 years ago

“Joshua Skilbeck was extremely helpful and came across as genuine and honest. I appreciated all his time and effort in helping me to find the car of my dreams. Claire”

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Posted 3 years ago

“I purchased a car today from evanshalshaw merthyr tydfil after being dealt with by a salesman who's name is Adam John who I must say was a credit to evanshalshaw with is polite manner and going through every detail as expected so happy with the service I had from him as he couldn't of been more helpful .”

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Posted 3 years ago

“Excellent customer service, highly impressed with the professionalism and no nonsense customer care without forced sales patter. A breath of fresh air! Thank you Scott for an easy purchase.”

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Posted 3 years ago

“I recently had the need to purchase a Car online without actually being able to see it myself as I live in the Midlands, and I have to say I have been very impressed by the handling of this by Andy Crooks in Hull who all the way through made sure I had all the information both visually and in writing for the purchase and arranged quick delivery. The car was exactly as described and everything went according to plan. On happy customer :-)”

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Posted 3 years ago

Evans Halshaw is rated 2.4 based on 336 reviews