Everest Home Improvements Reviews

Name: Everest Home Improvements
Rating: 1.20

1.2 Rating 98 Reviews

5 %

of reviewers recommend Everest Home Improvements

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1.2

Based on 98 reviews

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Delivery Methods	Own Driver
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Communication Channels	Email, Telephone

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great team. Excellent clean and fast service. I am very happy with my new French Patio door. Thank you Everest”

Helpful Report

Posted 1 year ago

“Very professional from start to finish. Everyone we interacted with was nice, reliable and simply professional. They did what they said they would, they didn't ghost us like everyone else, so we are very happy with their installation. We used Everest twice already, and sure will be coming back if we need anything else done. We had two doors replaced, both external, both have been done to a high standard.”

Helpful Report

Posted 1 year ago

“Had app with oct Everest the rep was annoyed that I didn’t hear when he called my door bell he was unable to provide me with pictures of what the secondary glazing would look like instead he drew a couple of lines on his phone which I couldn’t see properly as the picture kept moving. When he left he put his hand on my shoulder and said thanks mate. I found the whole experience unprofessional and I was very uncomfortable calling a 55 year old mate over familiar and patronizing as for the hand on the shoulder was a step to far. I informed called Everest straight away about my experience and spoke to Jasmine she said it was very unprofessional they said someone would get back to me by the end of the day no body did. I did get a call from mr larki if I wanted to proceed I informed him I was waiting for customer service to call me back 2 min later I got a call from his manager was was rather perplexed by what had happened. Ive since has an estimate from Britelite so far Ive had good service from a knowledgeable professional advisor at my home. I will be going with this company to install my double glazing. I informed him of my experience with Everest he quite rightly said everybody has the same level of customer service regardless. This was echoed by the complaints dept today at Everest. 0 satisfaction. Date of experience: 07 October 2022”

Helpful Report

Posted 1 year ago

“They fitted a door and a window, the workmanship was inferior. Firstly removing the old door they were like toddlers with power tools after their efforts there was a gaping gap plaster falling after the wall and roof . Then the door was presented though a surveyor had measured twice, and the promise of a manufactured door to fit our door way. It was obvious they had fitted a too small a door with a window on top so there is at three four inches which they filled with insulation foam and messing up our main power cable did an amateurish work with plaster and render which leaked near my power cable so dangerous too. Customer service when faced with a complaint was they put the phone down, so please please do not buy from them do not rely they are a good and professional company they are an arrogant and shoddy outfit. we are now left picking up the pieces”

Helpful Report

Posted 1 year ago

“Doors and window fitted years ago but now have massive draft coming through both. Got independent to have a look and he found half the screws missing from both. Normal reply, we are a new company we don't honour the old company warranty. Will not touch the new company with a barge pole, new style scammers.”

Helpful Report

Posted 1 year ago

“Do NOT buy from this company, my lifetime guarantee means nothing as they put the company into receivership then 2/3 months later buy it back so everyone before it went into receivership have now lost their lifetime guarantee. PS the fitters that did my two windows and door were cowboys other fitters had to come and take the window out and refit it, and the door still not working properly but now can’t do anything but pay someone else to fix it. You have been warned.”

Helpful Report

Posted 1 year ago

“If you are looking to have your windows/home improvements done, please DO NOT go with this company. All they're concerned about is getting their money!! Their workmanship is rubbish and staff are very rude.”

Helpful Report

Posted 1 year ago

“First thing you should know about Everest is that they are owned by a private equity firm: Better Capital, after going into administration in 2020, voiding all previous customer's warranties then opening up again under a different company name 'Everest 2020 Limited'. Private equity firms are essentially the leaches of the business world, they suck out every drop of profit for their shareholders, cut corners everywhere they can to maximise them profits and keep any investment at minimum or zero, until the company again goes bust. My mother had been an Everest customer for over 40 years, paying a shocking amount of money to have her home done in high quality aluminium double glazing, back in the 80’s when Everest actually earned the title 'fit the best' now it should be 'fit if you’re lucky'. We, now looking back at it, stupidly opted to go with Everest for a back door replacement, thinking it would be the same exceptional service, unfortunately as stated at the start of this post, the impact of being owned by a private equity firm is taking its toll, customer service is none existent, if you managed to get through to someone, they are hard faced, rude and brash. It's only when they want their money do, they suddenly become proactive (8 times they rang my 70yo mother in one day, from 4 different numbers with 2 voicemails and 3 text messages, chasing the final amount of just over £200 only a couple of hours after fitting) then there is the fitting.......Of course all the sales patter is very fast, quick and efficient. But once they get the bulk of your money, it's like Russian roulette, after waiting weeks for a door to be built, our installation date of the 21st Dec was brought forward to the 8th Dec, fab! we thought, the 8th arrived, ‘’oh no, won't be fitted today’’, installer hurt himself, disgruntled we rebooked for the 16th Dec, the 16th arrived, ‘’oh no, it won't be fitted today’’, installer is ill, by this time we are understandably fuming, one of the people in the ‘’Customer Relations’’ department, who we can’t name on here, treated my mother as complete dirt, obnoxious and very unhelpful, she simply made the matter worse, how she is allowed to deal with customers is anyone’s guess. Hope someone will at lease heed my warning and avoid the now lengthy problems and stress we have had to endure, Everest is not the company it used to be, and indeed it never will be, it's on a level with the likes of Safestyle UK, go small or independent for your windows and doors, Everest is proof that a long guarantee means nothing, so you might as well support a more deserving business, than feeding the private equity vultures.”

Helpful Report

Posted 1 year ago

“Had roofline fitted which meant scaffolding on house. Three weeks (and still counting) after fitted scaffolding still on house. Calls to Everest produced zero action. Abysmal customer service. Would advise anyone not to use this company.”

Helpful Report

Posted 1 year ago

“Consultant came end of august to give quote, beginning of November and still waiting.”

Helpful Report

Posted 2 years ago

“Have been given 2 appointments for a surveyor to call to provide a quote and both times no show no email or phone call to explain. STAY CLEAR OF THIS COMPANY IF YOU WANT PEACE OF MIND”

Helpful Report

Posted 2 years ago

“This has been an appalling experience. An installer turned up in a van that was straight out of Only Fools and Horses, a set of golf clubs fell out and our expensive windows were buried amongst the junk inside. A pane was broken, and despite a 5 hour visit from a surveyor, the trims were the wrong size. We had asked for some floor covering and shoe covering to be used as we had laid new carpets in one rooom. The installer had neither of these things. He left the job unable to complete it and we had another long wait of several weeks before someone else turned up and said that his predecessor could have fixed the windows on site. He said that he had done a bad job, and he was now spendinghis time visiting various sites toput matters right. Work carrying on in the house which had been timed around this had to be delayed. We were offered £150 compensation which was later withdrawn. A rude, unprofessional company whom I would recommend be avoided at all costs.”

Helpful Report

Posted 2 years ago

“I contacted Everest today because a piece of metal has broken off the frame where the locks go this door is 7 years old was told Everest went out of business 2020 so guarantee no good yet they are trading under the name we cannot lock our door worse Company ever guarantees mean nothing to them all I got was 'sorry' what a cop out so reputation means nothing to them.”

Helpful Report

Posted 2 years ago

“Bad van driver nearly caused 2 accidents this morning and follows too close behind cars in front KM20GHZ HE NEEDS TO BE DEALT WITH 😡”

Helpful Report

Posted 2 years ago

“Avoid this compnay like the plague! Awful customer service, installers were rude, one of them peed on the outside of my house even though we had a working toilet (they were even installing the window in the toilet room??!), laughed at me and turned up late every single day (took more days than needed as they were only working half days due to turning up so late). When installed there were cracks and chips in the windows, there were draughts coming through the windows and doors, the windows didn’t shut correctly so we had the heating on full throughout winter for months until it was finally fixed! All they offered was £300 off the £10,000 bill. DO NOT USE THIS COMPANY! I wish I researched more into the reviews seeing so many bad ones after using them! Caused so much unneeded stress and anxiety. Disgusting.”

Helpful Report

Posted 2 years ago

“Refusing to honour their 10 year warranty Everest "went out of business" during lockdown. Now they are back. However, by claiming to be a new business they are refusing to honour the 10 year warranties for ANYTHING they sold and installed before lockdown. So my pensioner mother has been forced to pay herself to replace the roof in her conservatory after it developed multiple leaks. This conservatory was less than 7 years old and still well within the 10 year warranty. But the "new" Everest claim they don't have to honour it since it was the "old" Everest who sold and installed the conservatory. Absolute disgrace.”

Helpful Report

Posted 2 years ago

“I was given an appointment with a sales agent but they never turned up at home. They did not even ring to let me know. I was discusted with this as there was no customer service,”

Helpful Report

Posted 2 years ago

“Salesman Tom turned up twenty minutes late without explanation or apology. That was fine because he seemed lovely on arrival. However when we started to get into the details of the windows, he insistently criticised other window companies to sell his own company. I kept asking him but how are Everest windows and installations better but he was unable to tell me what was so special about Everest fitters or installation other than other companies are worse and their installations are worse. I did not appreciate this lack of facts or the approach that to sell their product they bad mouth other companies. I explained this to him but he was unable to give me any useable information about the windows I was trying to get a quote for. I tried to get something tangible from the conversation but no facts were offered. He told me to go and watch the windows being installed and then I would understand. I simply wanted him to back up his claims about the quality he said was the selling point with some basic information. This was not available. I decided after fifteen minutes that receiving a quote would be pointless as I had no gage of the quality of Everest, just that other companies were unreliable and low quality. So I asked for the quote to be cancelled so I could find someone who knows the product and processes they are talking about. From the stories on here I am glad that I have avoided a company that has gone into administration who offers such poor service. Thanks and best wishes to all window shoppers out there 😃”

Helpful Report

Posted 2 years ago

“Shocking service. The windows do not seal. Six months later and several visits from so called engineers and still the units do not seal. First the windows were bowed and had to be straightened by forcing into position, then I am told the gaskets are the wrong size, now I am told it is a manufacturing problem but I have no date for rectification. Avoid this company.”

Helpful Report

Posted 2 years ago

“I was given a quote ...wait for it good people....(a jaw dropping... £40,000), just for new windows covering a one story, 2 bed bungalow. This was without the Replacement of a small existing conservatory(no need for a base)... was another £30 grand on top....I mean SERIOUSLY!. That is a grand total of £70,000, without touching anything else in the property that needs doing. I nearly dropped in a heap, right then and there in front of the sales guy. I had a twisted combination of a smile and painful expression. The sales man then suddenly drops the window cost to £13,000..just like that .The look on my face must of been award winning for all the wrong reasons...His thoughts, the writing on his wall of possibly losing his sale. Obviously this company has no integrity . They must be in the business of seeing how much they can milk out of people....literally..suck people dry. I only hope for those who have paid got their monies worth..But from the comment section it seems sadly not(which is why I wanted to leave my recent experience). My advice ...AVOID LIKE THE PLAGUE.”

Helpful Report

Posted 2 years ago

Everest Home Improvements is rated 1.2 based on 98 reviews