“This was my first time using a service to scan some older negatives from back when I was shooting film. I have been a professional photographer for over 30 years and all my negatives are in very good condition.
My project had 18 medium format negatives and two 4x5 negatives to be scanned.. They were requested to be scanned at their highest resolution, 4000 dpi.. The files I received are quite low in resolution. In addition, all the images have been severely cropped. Only about 50-60% of each negative appears in the image.
At 4000 dpi I would figure these files should be much larger.
One of the 4x5 negatives files is also 8MB and one is 21MB. Why the difference?
None of the files I received are usable. They are low resolution and severely cropped. I have tried contacting customer service a number of times by both email and phone but have only received one call back. The agent said she would look into my problem and get back to me the next day. That was 4 days ago. I have left another message on their customer support line but no answer.
I have spent over $240 for 20 unusable files and zero customer support.”
Hi William,
Thank you so much for reaching out about this issue. We take matters like this very seriously.
Our team is currently working on a resolution for your project, and a supervisor will be back in touch once we have more information to provide.
Please rest assured that the details regarding resolution and image size in your most recent email were understood and we are investigating accordingly. Our only objective is to provide you with the best possible result.
Best,
EverPresent
“EverPresent transferred our video tapes to CD’s. They were professional,answered any questions I had and kept me updated of the progress. Their prices are very reasonable and very happy we went with them. Would definitely recommend them.”
“I am a repeat customer. Almost a year ago I completed a fully edited videography from 8mm movie films
digitized by Everpresent. The films were taken by my father around the 1940s and were in varying condition. My cosultant advised me to do the 2x enhancement which resulted in my family being able to view the projec on a large screen T.V. I am now involved in a similar project but with movies taken professionaly, and by myself in Super 8mm in the 1960s. The first batch came out very well and there will be many more movie reels to follow. Thanks to Everpresent for a professional job.”
“Since I have never engaged a company to convert my 35mm slide to a digital format, I may have expected too much. When I viewed the digitized slides, I immediately saw that they were not as sharp as my slides were. Before I brought the slides to you, I viewed each to ensure they were satisfactory. They all seemed to me to be sharp.”
“The copies of my over-size photos are excellent. I'm very happy with the results. My only complaint is that the sompany seems a bit disorganized. They kept mixing up my order with other customers and it took a bit of time to get it all corrected. Also, I had specifically requested that the backs of the photos not be copied, but they did that anyway. Not sure if they charged me for that or not.”
“I had old 3/4" u-matic tapes, some of which may have had age issues. Everpresent was able to transfer them to an mp4 format and I was able to download the files without a problem from their site. They did what they said they would be able to do.”
“My only complaint focusses on the diminiative thumb drives and equally tiny hub to connect with a lanyard. Aged arthritic hands have difficulty handling them. That is the reason I give 4 stars.
Your intermediary in Dartmouth--Gatlin's--is convenient and personnel are pleasant to work with. I like the fact that humans handle the pick-up and drop off rather than shipping via UPS or USPS.”
“After wasting hundreds at Legacy Box to have my 8mm reels converted to digital, did I find out they don't do audio. Ever Present was able to produce beautiful digital videos with sound and all. In fact they were able to put a rush on the production before we had my father's service this last Saturday. Thank you Ever Present
Matt McPherson
Hemet Ca”
“The drop off of my slides was convenient at one of Everpresent's satellites. Communication from representatives kept me informed of the process. I was not aware that I would have to download Tango to receive my pictures. Being technologically challenged I wish I had know this prior to selecting having my pictures sent to me. I had to select receiving my pictures on a thumb drive which caused a delay and additional expense. When I finally received my pictures, they were great. I had not shared these photos with my brother for 50 years and was able to do so. I have another project that is from 1968 which will be coming your way in the future. Thank you for allowing me to share the memories!”
“My experience with Everpresent was execptional. The process took less time than expected. I was continuously informed as to the progress and I was very hapapy with the way the DVD's were packaged and especially how they were labeled. The process was seamless and I would recommend Everpresent to anyone looking to transfer old VHS tapes to DVD. The quality of the video on the DVD's was also great.”
“I am extremely pleased with the level of professionalism of EverPresent . To be able to watch my movies anytime I want has been a lot of fun for me and the kids. The price is right and the turn around time is awesome.”
“Digitized a number of videos with good results and in a timely manner. Very profesional operstion. I have since submitted 8mm movie film for digitization.”
