“I drop my phone very often so I wanted to buy a protective case to keep my phone safe. My Rhinoshield case did not do that.
The glass cracked, the bottom right of my screen's pixels died, my touchscreen was damaged, and all with the case still on the phone. I struggled to find a cute design (the artist collabs are the only really cute designs imo) and the matte finish picks up a lot more dust/dirt than cases I've had in the past.
The design was at least printed well, the delivery was quick enough, and was delivered in recyclable materials.
Would not recommend as a protective case (like it was advertised) but if you wanted an expensive decorative case it's serviceable enough.”
“After watching the impact screen protector video and after my wife bought one some time ago I expected to receive the same strong rigid plastic screen protector that is portrayed in their video. What I actually got was a flimsy piece of soft plastic that is clearly far cheaper and lower in quality.
After discovering this when the installation failed I reached out to customer service for a refund and I have been given a variety of excuses - one of which is that my curved edges requires a different product. However since my wife had a spare older rigid model that we cut to size and works just fine I find this answer suspicious. They are refusing the refund request and will only offer a free replacement which I do not want or need.
It appears they have reduced their quality after building up a good reputation. The marketing video still implies that all their impact screen protectors are a hard rigid plastic but what I received was very soft and flimsy.”
“One of the absolute most backwards useless companies I’ve ever been to. I guess the first red flag should’ve been California but for it to sit there for a week before sending it to Illinois for another 4 days when all it had to do was go one state over is crazy. My phone case from Shanghai China got here before something from the shithole state. Ordered a week ahead of my phone getting here for a reason. Useless.”
“I dropped my phone on a paved path with few rocks poking out of it. 3D Impact Screen Protector paired with a SolidSuit Case, both from them — my phone screen was broken and had two big spider webs.
After a getting it all replaced, it was nice to know that the 40 dollar screen protector combined with the 40 dollar case led my phone to $400+ worth of repair damage costs.
Note that the screen protector was pretty sitting and suffered minimal damage which was quite disappointing.
Their support had okay response times but wasn’t able to give any compensation at all and only offered to replace the screen protector (with some costs still).”
“Overall reviews are probably paid, can't imagine the high score when looking at all the initial reviews on the first pages which I can simply support. It's a bad product which looks good and that's it. The designs are nice, the idea is nice but trying to put on the cases? A nightmare. I ordered a Mod NX with custom backplate for my iPhone, as others have mentioned is a tight fit, so tight you've never seen it anywhere else in your life and you'd think that after putting the what feels like a permanent lock on your phone you're at least done with it... right? Hell no. it collects dust and particles behind the backplate like a vacuum, even in clean environments you need to clean it weekly, wouldn't be as bad if it didn't feel like attempting to crack open a nuclear bunker with nothing but your bare hands every time you try to take the case off, and then putting it back on which is the same pain. At least the grip of the bumper is nice, even if the plastic back is slippery like a gym shower.
I don't know what alternatives there are but I thought if I don't cheap out I can expect some decent quality, big mistake.”
“While the quality of the case seems pretty good, the site is very deceptive. They do not mention that the case is being shipped from Taiwan to france to England which takes weeks. The delivery time on the website is 4-10 days for £5 and there are more expensive but faster options, but for all of these the estimated days don't start until the case is already in France which takes at least 2 weeks. This is mentioned very deep into the website and not explicitly at all. when contacted about the long delivery time they unapologetically link you to a non existent FAQ which supposedly says that this is the case and do not offer any compensation. With the delivery costing so much for even the cheapest option and the case being expensive in the first place, you'd think it wouldn't be this ridiculously slow and the company is very deceptive about this fact and refuse to give compensation for this misinformation or anything. Feel very cheated even if the phone case seems ok”
“I bought the crash guard case for iPhone 13 pro about a month ago and am pretty frustrated. Initially the case seems to be designed well enough, with really tactile buttons, raised edges to protect the screen, and a nice lanyard loop, however my satisfaction ends there. First of all, the case only arrived after three whole weeks of shipping. Immediately it was incredibly difficult to put on the phone. I had to apply so much force to fit it around the edges that I was genuinely worried it would either break the case or the phone. After application I found that it fit so tightly, that it had wrecked the edges of both my front screen protector, and rear skin. Being able to see the rear skin was the main reason I bought the case in the first place! The case is made from hard plastic that is both very slippery, and doesn’t even seem all that impact resistant, and the cherry on top is that it’s even more difficult to take off as it is to get on. I couldn’t be more disappointed.”
“They have the worst camera lens protectors. They leave horrible residue on around the camera when you take them off. Also ordered from them and item was not delivered and they couldn’t do anything about it. DO NOT RECOMMEND!”
“Ordered 50$ worth of stuff and the post office said it was delivered but it wasn’t. Contacted them and they told me there is nothing they can do because it’s not their responsibility after it is shipped. Yet I can’t open a case with the usps because I am not the shipper. Wouldn’t recommend them at all. Phoneskinz is much better.”
“the absolute worst customer service ever. also the paint bubbles i send pictures and heard nothing back from them. definitely would not recommend them. horrible experience”
“A STINGY Taiwanese company with super-lame customer service. They requested their customer to pay USD$3.00 for the shipment to replace their low-quality product. USD$3.00!!!
Shame on them. Totally wordless.”
“Appalling customer service, Apple Watch Screen Protector started peeling off after just 3 days, they wanted me to pay 50% of the cost of the item to ship me a replacement. UK consumer law states a replacement for faulty products must be shipped for free!”
“Beware! Rhinoshield’s return policy is to question their customers honesty by forcing you to take and submit multiple photographs of evidence to prove you are not trying to return a damaged product. They also won’t let you return the product without its cheap card stock packaging. On top of that YOU get to pay to return their cheap hard plastic bumper that will surly directly transfer the impact of a drop to your 1000$ phone. DO NOT BUY!”
“SCAM COMPANY !!!!
I've wasterd 50 EUR.
I've ordered my case mid September. It said shipping time 6 days. First I've been waiting 2 weeks for them to ship the package. Now for 2 weeks the parcel order is in the system, but it is FAKE parcel number, as France Post says it's not valid, package do not exist.
Rhinoshield support do not respond to my queries !
DO NOT RECOMMEND, I've just wasted over 50 EUR.”
“Extremely bad instruction for me as a non English costumer.The pictures given were miserable and when I popped the screen protector on,the bubbles immediately came and stayed.Moral of the story:I couldn't get them out and I ended up wasting 24€.Thank you Rhinoshield,I'm better with the new one for 6€ were I get 3 instead of one,glass protection and clear instructions!Can't recommend.”
“Extremely bad instruction for me as a non English costumer.The pictures given were miserable and when I popped the screen protector on,the bubbles immediately came and stayed.Moral of the story:I couldn't get them out and I ended up wasting 24€.Thank you Rhinoshield,I'm better with the new one for 6€ were I get 3 instead of one,glass protection and clear instructions!Can't recommend.”
