“After 2 years of use the case started getting loose near the corners and didn't protect my phone much at all. It managed to break the back of my phone after dropping it THROUGH the case. Very disappointed although some of the designs are cute.”
“Bought the MagSafe JellyTint iPhone 16 Pro case. The case looks very cool, but it's
way, way, way too slick/slippery. Since I've owned this case (5 weeks), I've dropped my phone 15-20 times. The dang thing just slips right out of my hands. I've dropped this phone - due to the slick/slippery case - more then I've ever dropped all of my phones combined.”
“Very bad experience, I had already hesitated to recommend you because my first case was always loosening up and not protecting me well enough to break the rear glass of my iPhone 12 Pro the first time I dropped it outside my home.
I wrote to customer service to find out if they could contribute to the cost of repair and to express my dissatisfaction, but they were obviously very polite and refused to respond to my request. All they offered me was a 10% discount code to recommend 👍🏻.
At the price it's worth, the quality isn't there, buying a $15 case on Amazon is the same thing. What's RhinoShield to me now? Only very good marketing - I can say that, it's my job - which makes you feel confident, but the product and customer service are not up to scratch.
On top of that, as a former French customer now living in Quebec, I order a new shell, telling myself to give it a second chance. I pay US$26.50 for delivery on an order of over US$70, very expensive delivery, already unhappy with the experience I decide once again to continue reluctantly for another model even more expensive. One last surprise: I receive a DHL customs payment request for $22 to receive my hull.
That's over $160 CAD to protect my iPhone. I really feel like I've been ripped off.”
“For us, their ceramic product did not last as advertised. We had all the cedar siding repairs/replacements they recommended completed prior to the application. In less than 5 years, peeling & cracking were evident. They sent someone out to honor the warranty but only fixed the peeling paint. They would not fix the cracking paint until it actually started peeling, which would put us past their warranty. It’s been over 10 years now & there are several areas that have failed. We will probably have to replace some of the cedar siding that was supposed to be “sealed forever” & go back to regular paint.”
“I have mistakenly ordered wrong model cover from rhino and now they are not responding for exchange or return .. there is no way u can reach them therefore not recommended seller”
“I ordered something in 2 mins i wanted to cancel the order, yet the steps i had to take to cancel the order was to email them, it took them hours to answer and by the time they emailed me that said that its already been shipped out and now i have to return the item and pay for shipping, i think you can understand how stupid this is. HORRIBLE customer service.”
“Cool designs, but poor protection.
I am having one of them cool Star Wars designs, and pay some extra for MagSafe. phone fell off, screen is in good condition but the rear panel of the phone that is a gorilla glass cracked all over . Case is ok but phone needs to go for repair”
“Unacceptable shipping. Although I paid express delivery 1-3 days today is the fourth day and they didn’t even fill the waybill to transport company. Ordered items are in stock and not custom ones. When contact support they said to wait till 5th of April. So order made 26th of march. They charged the express delivery and now they say that I need to wait. First time I have this from a company”
“Bought the case when I got my 15 pro max and not even 6 months in the case is lose and the phone pops out easily. Wrote to the dealer from shopee and they just mentioned wear and tear when the case is only 5 months old”
“I asked for an estimate for a building I was remodeling and the person they sent wouldnt create the estimate. He was rude and wasted my time. It was ridiculous. Ill find another method for this and all projects moving forward. You missed the mark by a great deal Rhinoshield!”
“Could not be more upset. order a screen protector from them. it was expensive and took a month to arrive. The screen protector that arrived was incorrect, either the adhesive or the hold punch was on the wrong side. I contacted them. They asked for my phones SN #, which isn't relevant to which screen protector i ordered. I was told I would have to pay to ship it back to them and that there would be a restocking fee. I did not as I am not sinking any more money into this.”
“Worst company ever.
Button on my €55 case came off after only 3 months of use and they want to charge €7 to post a tiny piece of plastic.
Avoid at all costs.”
“I bought the 9H tempered glass for Google Pixel 7a, literally the biggest waste of 25 dollars you can ask for. Thinnest piece of plastic imaginable, might as well put a walmart bag on there for the same amount of protection, also there were no installation instructions that came with it or a video online, just numbers on the product as if I'm supposed to understand how that works. Never been more disappointed in a Rhinoshield product”
“Pesimo servicio al cliente, mi paquete lleva 15 dias en el mismo lugar y les escribi 5 emails y por todas las redes sociales por varios dias y nunca han contestado. En los comentarios de ig me di cuenta que les pasa a todos. Nunca contestan a nadie.”
“Disappointing Experience with Rinhoshield - A Must Avoid!
I recently placed an order on the Rinhoshield website, and unfortunately, my experience has been extremely disappointing. I ordered camera protectors for my iPhone 15 Pro on September 23, 2023. The installation went smoothly, but the product turned out to be defective, making it impossible to use the photo mode with the Macron option.
What followed was a series of frustrations with Rinhoshield's customer service. After reporting the issue, I was asked to pay shipping fees to obtain a replacement product, which I found completely inappropriate given the product's defectiveness. My requests for a free replacement were ignored, and I ultimately had to resort to Paypal's dispute resolution services to achieve satisfaction.
The replacement process took nearly two months, which is unacceptable. Furthermore, the way the company seems to insinuate that I am responsible for the problem is simply shocking. This goes beyond simple customer dissatisfaction.
In conclusion, I strongly recommend avoiding this website. The company's attitude towards its customers is unacceptable, and it is advisable to seek more reliable and customer-friendly alternatives.”
“I purchased a personalised case from you but unfortunately it arrived damaged. Despite reaching out via email immediately to report the issue and request a refund, I was informed that only a replacement was possible. The replacement case would have taken another 2 weeks to arrive so I expressed that this was impractical for me as I needed a case to be able to use my new phone but all of my emails from then on had been ignored. I am truly disappointed in the customer service of this company and the quality of the cases that they send out is poor.”
“Bought a ZenFone 10 screen protector and they sent a (poorly disguised) ZenFone 9 one. They just put a new sticker over.
However, it is too small as the screen on the ZenFone 10 is slightly bigger. The quality looks nothing like advertised on RHINOSHIELD or Asus websites (not covering properly and not nice to use with android side gestures.)
Additionally, they made me pay for delivery on both ways even though they provided me with a product which is not as described, which is against UK law. I decided not to argue and let my credit company card deal with it.
Avoid! The "premium" shtick is a sham. Their customer service is unpleasant.”
