ewheels Reviews

Name: ewheels
Rating: 4.89

4.9 Rating 3,450 Reviews

98 %

of reviewers recommend ewheels

4.9

Based on 3,450 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

EWHEELS ★★★★★ Review Amazing scooter definitely will recommend my friends

ewheels 5 star review on 12th November 2024

884

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The V12 is my first wheel, and i have alot of fun off road and on city rides. During the learning process, I accidentally dropped it approximately 20 times, yet it proved to be incredibly durable, showing only a few scratches. The sole issue I've encountered is that it sparks when I plug in the charger.”

Helpful Report

Posted 1 year ago

Thanks for this review and pointing out the sparking issue. It's recommended to plug the charger into the wheel first, before plugging into the outlet. This process drastically reduces the sparking, and hopefully will put your mind at ease. The average learning curve is 2-3 weeks, the machine is bound to take a tumble or twenty.

Posted 1 year ago

“Since this was my first EUC of any kind I had all sorts of questions and I felt like I was driving eWheels customer service crazy but they very quickly responded to every one of my emails, even on Sunday. The service is crazy good and I will be buying my next wheel from them if for some reason this 16x isn't enough.”

Helpful Report

Posted 1 year ago

While we're not supposed to work on the weekends, we usually still try to answer any and all customer questions and inquiries. We're so glad that you were impressed with our service, that you're willing to purchase from us for your next upgrade. The 16X is a great machine, but if you've got the need for speed, we always have faster options available. Thanks again!

Posted 1 year ago

“Bought a V11 used and ordered just the rapid charger from ewheels. Was provided tracking info promptly and woke up to a refund for half the cost of shipping. All I did was buy a charger and they went above and beyond to make the experience pleasant. Absolutely look forward to buying from them again”

Helpful Report

Posted 1 year ago

We always try to refund as much of the shipping costs as possible. Some of the smaller items like tubes or larger items like tires require a bit more costs. Glad to hear that you enjoyed our services, hopefully you'll be able to consider us for your next EUC purchase. Thanks for shopping with us!

Posted 1 year ago

“The King Song 16X is my first EUC. Stability and reliability are both very high, and I fell in love with it the first time I saw its appearance. I was secretly happy that I chose the right first car. I also got started very quickly, and in only about 20 minutes, I was already able to ride a distance on the road.”

Helpful Report

Posted 1 year ago

The 16X is one of the best choices for a starter EUC. The average learning curve is about 2-3 weeks, but you were able to ride in less than 30 minutes! This machine is definitely a perfect match, thanks again for this review!

Posted 1 year ago

“Great customer service but I felt that there were times that I wasnt able To what I wanted, like I had to go buy from alien rides because they only were willing to sell me a battery option they preferred. I put na preorder in where the site said 2400 wh version and then when it changed to 40t only U made me pay a free on my refund when I never would have put the down payment if the 40t only was offered. Not knowing what version Chooch cut out on the extreme in our messages claiming it be the 50e.”

Helpful Report

Posted 1 year ago

Sorry to hear about these issues, eWheels always champions battery safety and will always opt for the more powerful battery cells, if available. We've always preferred the 40Ts and have now begun to persuade the manufacturers to use the superior Samsung 50S. We've exchanged hundreds of emails, with our policies noted on our website. Hope we can change your mind on the next order.

Posted 1 year ago

“I highly recommend purchasing from Ewheels.com. Their customer service is 5 stars and they answered and solved every question I had and they responded very fast to all emails. I am a new EUC owner and rider and don't know all there is to how the wheel works. And had a few issues they helped me fix like the battery not charging to 100% and issues with the wheel update in the app. But both problems were solved quickly. They ship orders out fast and they even gave me free shipping on my orders, refunding the shipping cost. My orders arrived within one or two business days. They give as a bonus a seat (V12), grip pedals (V12) and wrist guards free. I am very impressed with the service and company and will purchase again from Ewheels and recommend others do the same”

Helpful Report

Posted 1 year ago

Thanks for the 5 star review! Glad we could solve all of your issues, especially with the V12 voltage calibration. We always try to be prompt in our responses, it's what sets us apart from our competitors. Machines always ship free, but we do try our best to refund most of the shipping for the parts and accessories. The bonus seat, pedals, and wrist guards are definitely a nice eWheels incentive, we appreciate your patronage!

Posted 1 year ago

“They were very nice, and got me my unicycle in good time, when it was barely on the market yet.”

Helpful Report

Posted 1 year ago

Thanks for this review! If it's not the weekend, we always try to ship any orders as soon as possible. If we're not able to, we always try to communicate the cause for delays. Stay safe out there!

Posted 1 year ago

“I’m a very “SATISFIED CUSTOMER “ 💯 Thank you 🙏🏽”

ewheels 5 star review on 30th September 2023

Helpful Report

Posted 1 year ago

“I purchased a KS S-22 Pro. Eric was great at keeping me up to date with communication regarding my purchase and upgrades. Now that I have my wheel, everything is exactly how I expected. When I go to buy my next wheel, I’m buying from here.”

Helpful Report

Posted 1 year ago

“Only FedX shipping was weak. The V11 now that I’ve ridden it all day is so correct. I enjoyed running over rough terrain and bumps that were not ok on my previous wheels. The helps me custom tune the wheel, almost nothing needed changing I think I’ll have this for my 80th birthday in 3 years. So smooth and solid.”

Helpful Report

Posted 1 year ago

“The customer service correspondence at Ewheels is as good as it gets. I was thoroughly pleased with the sales team in replying to my emails promptly. From the time I ordered my King Song 16-S AE to my door was about five days. I bought this wheel for my wife and she has become proficient on it. The box also included a free pair of wrist guards which is much appreciated!”

ewheels 5 star review on 29th September 2023

Helpful Report

Posted 1 year ago

We always try to be prompt, a total turnaround of 5 days including a weekend is quite fast! The 16S AE is a great looking machine, with just enough orange accents. Glad your wife is enjoying the machine, and the bonus wrist guards. Thanks again for this amazing review!

Posted 1 year ago

“My experience with E-Wheels has been nothing short of exceptional. From the moment I decided to explore the world of electric unicycles, E-Wheels made the entire process effortless and memorable. One of the standout aspects of my interaction with E-Wheels was their unparalleled customer support. Whenever I had a question or needed assistance, their team was there, ready to provide answers and guidance within minutes. This level of responsiveness truly sets them apart and makes me feel valued as a customer. I must give a special shout-out to Eric Cheng, a sales representative from E-Wheels. His dedication to ensuring my satisfaction was remarkable. Eric went above and beyond to address my inquiries and concerns, making me feel truly important and well taken care of throughout the entire purchase process. But what impressed me most about E-Wheels is their genuine commitment to safety. They not only emphasize the importance of protective gear but also go the extra mile by sending qualifying customers hand and wrist guards. This attention to safety highlights their genuine concern for their customers' well-being and reinforces the idea that they care about more than just selling a product – they care about your safety and experience. As a satisfied customer, I have no reservations about championing E-Wheels to anyone who will listen. They have demonstrated an unwavering commitment to customer satisfaction, with responsive support, personalized service from professionals like Eric Cheng, and a genuine safety concern. E-Wheels isn't just a company; they are a trusted partner in the electric unicycle journey.”

ewheels 5 star review on 28th September 2023

Helpful Report

Posted 1 year ago

“This is the first unicycle that we have purchased. I decided on the Inmotion v12ht and in hindsight, maybe this was not the best choice for a first wheel. They say you can learn on anything, but I do believe the weight of this machine is a hindrance. This is in no way a reflection on your wheels. It's just my own stupidity. As far as the wheels is concerned, their shipping was prompt and I had numerous email conversations with them because FedEx screwed up the order and there were duplicate tracking numbers. I will be purchasing a second wheel and it will be from the wheels although the wife and myself need to get quite a bit more proficient before we make a second purchase.”

Helpful Report

Posted 1 year ago

“This is my second EUC purchase from eWheels and i have had great seller-to-customer communications both times. Always keeping me up-to-date on pre-order wheels and responding to questions promptly!”

Helpful Report

Posted 1 year ago

“Great customer care. Swift responses. I was looking for a wheel that fits my specific requirements, and Jason helped me pick out one. Definitely recommend!”

Helpful Report

Posted 1 year ago

“The cover fits and works great and customer service is exceptional as always.”

Helpful Report

Posted 1 year ago

“Went smoothly and came to me very fast.”

Helpful Report

Posted 1 year ago

“best product for assembly weight etc”

Helpful Report

Posted 1 year ago

“I just pulled the trigger on the commander mini and was not disappointed. The wheel was delivered quickly and in perfect condition. I had a small firmware issue that Jason and Eric sorted it out in minutes for me. I would not trust my cash with any other company right now. I am beyond satisfied with my decision to buy from ewheels. You guys rock.”

Helpful Report

Posted 1 year ago

“eWheels is always there to answer my questions very fast via email. They go above and beyond, every step of the way!”

Helpful Report

Posted 1 year ago

ewheels is rated 4.9 based on 3,450 reviews