ewheels Reviews

Name: ewheels
Rating: 4.89

4.9 Rating 3,536 Reviews

98 %

of reviewers recommend ewheels

4.9

Based on 3,536 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

EWHEELS ★★★★★ Review Amazing scooter definitely will recommend my friends

ewheels 5 star review on 14th February 2025

Travis Lee

ewheels 5 star review on 9th February 2025

Carson Mashler

ewheels 5 star review on 7th February 2025

Laic Ngoma

ewheels 5 star review on 6th February 2025

Bobby Bailey

898

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“...il me fera grand plaisir lorsque je l'aurais reçu évidemment...”

Helpful Report

Posted 3 months ago

“I don't know if it's ewheels fault or kingsong but God they did such a bad job on putting it together, the screws are stripped and nothings right l. Tried to change a tire and it literally was giving me problem every step of the way. Horrible”

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Posted 6 months ago

“I am very upset with ewheels and how they have handled my orders, needed to replace the the entire brake system levers, calipers pads and all was first only shipped the brake levers, talked to Jason micheals I believe his name was and asked for a supervisor to talk to, was then charged for the rest of the kit which didn't come with the olive and barbs as I just not 5 mins ago got a call from the shop in town repairing it saying that that's what they needed in order to finish the instal, I have no idea who actually does any form of work there but I am ready to just switch companies entirely when I need a new scooter, I will never purchase an ewheels part or scooter again if there is anyone actually listening to this you can reach me at my email”

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Posted 6 months ago

“Very disappointed. Had no idea this was going to immediately need A software update. No phone number to call?”

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Posted 7 months ago

“Big mistake. Never learned how to ride it, and I will gladly give it to the first person I meet who can.”

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Posted 8 months ago

“I bought a very expensive wheel from eWheels that arrived DOA. That’s Dead On Arrival. Their solution was to have me open up the wheel myself and replace a part of the motherboard. I honestly found it astounding they would trust an unknown customer with just opening up a new piece of highly technical and dangerous machinery known to explode inside homes. They sent me a replacement part. I let them know I didn’t feel comfortable with repairing it. Now I am currently waiting on connecting with a 3rd party repair shop in my local area to do the repair. This is not the experience that I had hoped for when I chose to do business with eWheels. I really hope I can write a better review soon.”

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Posted 10 months ago

“I bought a euc but unfortunately it had some major issues from the start. Once I returned it they said that they didn’t see anything wrong with the wheel-WRONG!! Also they said I won’t be receiving any discounts like they are giving out to everyone else because they had to eat the cost of getting the DEFECTIVE wheel returned back to them! I say if you send out wheels that are junk you SHOULD eat the cost of having it returned back!! I will not be purchasing any products from E-Wheels anymore!”

Helpful Report

Posted 1 year ago

“I ordered $300 worth of items they they mistakenly put sign on delivery and messed up my address. I dropped everything three days in a row to get this package. Have driven an hour each way two days in a row to go pick it up and I still don’t have the package. I don’t think I will ever deal with E wheels again especially with the lack of service/solutions have gotten from their customer service team.”

Helpful Report

Posted 1 year ago

Thanks for the feedback. 1) Fedex automatically requires a signature if the value is over $300 2) We communicated that we could hold the package at the nearest location, did not receive a response 3) Fedex had failed to deliver twice, not three times 4) Made several attempts to work with you for delivery options, but between the Fedex standard procedures & not receiving responses to our messages/calsl, makes for an impossible situation

Posted 1 year ago

“horrible waranty service. Been a month and still now wheel. Refuse to send a new one. They blame the techincian for breaking the wheel, but they were sent videos of the defective parts and they sent new ones. The technican gave a detailed description of the defects and known issues with the wheel, the second technician concured and showed me his own pictures of the same issue happening. ewheels takes no accountability and puts all the blame on the mechanic. They refuse to replace the wheel, or do their job, just throw new parts at a lost cause and take no consideration as to how it affects the customer. Just say shit like we can't just keep replacing parts its expensive and then they want me to pay for half of the cost of repairing the wheel. Don't believe the sponsored bull you hear about this company being the best, it is most definitely not. I am just sick of emailing them and getting a this is on you response, or it will be taken care of half baked crap, at some point I just have to shed light on my experience.”

Helpful Report

Posted 1 year ago

“Extremely disappointed in how the delivery process has been handled. I would not expect this from professional companies and will not be doing business with Ewheels nor recommending them to to anyone for purchases in the future.”

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Posted 1 year ago

“Shipment service is a disaster, third day I cannot get it because of the seller put an option 'signature required'. I am very disappointed with not being able to receive my order. Please nevver”

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Posted 2 years ago

“I'm not remotely satisfied with my order. I got the wrong EUC, no tracking number from the shipping company I used, was charged twice for shipping, and I doubt I'll be getting compensation for all of this headache. Shipping to Hawaii seems to be the most difficult task for any company, and even to get my order right after waiting 2 and a half months just to get the wrong wheel is the worst feeling in the world. Hope no one else has to deal with this in the future.”

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Posted 2 years ago

“I haven't enjoyed riding my scooter since it was delivered. I've had to change the all the tubes in the both tires and attempts to reach customer support has not been successful. Please do not buy any product from this company. They do not care about their customers. A word to the wise is enough.”

Helpful Report

Posted 2 years ago

“I have yet to receive my Kingsong S22 Euc. I’ve had a deposit since November 2021 and made a final payment over a week ago. I’ve only gotten news the item has not shipped yet due to customs hold. I’m from Maine and have a limited time before winter to ride and this is my first EUC purchase. It would be really nice to have this shipped soon. The poor rating may not be EWHEELS issue. If and when this major issue gets resolved, I may edit this review.”

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Posted 2 years ago

“Horrible service. No one is returning my calls. I been trying to get a replace wheel. I had the scooter for three days and now have a flat tire. I’m extremely disappointed.”

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Posted 2 years ago

“I got my E wheel with no experience whatsoever in these products! I expected to get an extensive instruction pamphlet from start which would be charging the device to finish which would be learning how to ride it!! They did explain how to charge the device but that’s about it!!! I am very unhappy with this product so far I’ve only had it for just under a week and I’ve been trying to figure out how to ride it and I almost feel like I received my E wheel broken because it does not go like I think it should!!!! I cannot come up with any answers because nowhere around Seattle sells them and not many people know how to use them so I am kind of SOL so far!?”

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Posted 2 years ago

“Didn't receive yet”

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Posted 3 years ago

“The product didn't arrive on time, original arrival date should be yesterday, but delay for additional one more week according to recent update. very unsatisfied. the only reason I purchase this item is because you guys have a fast shipping system, I searched on AliExpress, they have the KS s18 protective cover which is only $60 and free shipping, but wait for 7 to 30 days. I was willing to pay more money to get the item earlier, but end up with disappointment.”

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Posted 3 years ago

“I recently contacted your customer service with a steering problem on a recent scooter purchase (a so called notch in the steering mechanism.) I deem to be unsafe. Your so-called customer service response was really nonsensical. Your return policy compared to Amazon is a joke. I will not recommend your website or purchase from your website.”

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Posted 3 years ago

Thank you for your feedback, certain attributes of a product are not to everyone's tastes. >95% of Lightning/10X Owners do not mind the notch for keeping the steering 'on track', especially at the higher speed, this helps reduce wobbles. "Most Customers report that this improves in time, linkage frees up, & the behaviour becomes 2nd nature. On the Vsett 10+ they removed this notch, with the result that many owners are asking why they did this...."

Posted 3 years ago

“I bought the ks14d and costed me 1500 in total”

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Posted 3 years ago

ewheels is rated 4.9 based on 3,536 reviews