ExactMats Reviews

Name: ExactMats
Address: 7051 Portwest Drive, #150, 7051, Portwest Drive, Houston
Rating: 4.80

4.8 Rating 1,965 Reviews

95 %

of reviewers recommend ExactMats

4.8

Based on 1,965 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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ExactMats 5 star review on 23rd October 2024

121

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“""”

Helpful Report

Thank you!

“Great Customer Service”

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Thank you, Miriam!

“the Exactmats is the Exact Match”

Helpful Report

Thank you Frederic!

“My husband and I ordered a custom-sized Riverstone, 80 mil to protect our new kitchen table. For a few weeks, we debated going with a glass cover, clear plastic cover, cloth cover, etc. Do we cover the entire table? Only a portion of it? Well, since our EXACTMATS arrived three weeks ago, we are consistently thankful that we made the decision to go with EXACTMATS! We could have saved a little money, but it was worth paying extra. Our Riverstone, 80 mil looks beautiful. It really enhances the table AND protects the finish! And it cleans up so easily! We highly recommend EXACTMATS!”

Helpful Report

Thank you so much, Ann! We're so glad we could help keep your table protected!

“These mats are exactly what I needed for comfort on my feet and back while cooking and washing the dishes.”

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Thanks, Wendy!

“Quick and easily system of ordering. Great product quality”

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Thank you!

“Truthfully, I’m not thrilled with this product. While it’s not a total disappointment, it’ definitely didn’t live up to my expectations —or perhaps I should say my hopes as I thought it might have been too good to be true—and I was right. On the plus side it was cut perfectly to size. In addition, it was shipped quickly for something that was custom made. But the cons outweighed the pros. First was the off-gassing (strong chemical smell from the plastic) which, honestly, I was expecting, and can live with as that is usually a temporary thing. The real bummer is the fact that the mat simply doesn’t lie flat on the table, which is a problem. When I saw that it came rolled up in a box my heart sank. I knew it wasn’t going to be flat. While I understand why that makes sense for shipping I don’t think the mat is ever going sit properly on my table. Instead it’s full of lumps and ripples. I’m trying to flatten it out by placing heavy items on top but thus far it’s not working. If it works itself out, I’ll post an update.”

Helpful Report

Hi Elena, we're so sorry to hear that you had a less than 5 star experience. As a customer-centric company, that's certainly not what we want. Rest assured, we're here to help. To confirm, we do roll many of our products up, which we typically do not have any issue with. However, some mats do take a little longer to flatten (especially as we start nearing the cooler months, which tends to add rigidity to plastic), but usually not very long. If you believe it's taking too long for yours to flatten out, we'd like to work with you to see if there's anything we can do. We have a few tips and tricks we can share to speed up the process. That said, it looks like our Support Team reached out to you. We'd really love to try to resolve any issues you may be experience, so we welcome you to reply to our Support Team at your earliest convenience. Thank you!

“It was a custom fit and perfectly fits the table. Excellent quality and support. Appreciate it”

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Thank you, Joshua! We're so happy to hear it!

“It is well made but for us it just isn't working. It hasn't flattened out and slips easily. And of course it isn't a custom fit, so it's not exactly the same size as the table which really bothers me.”

Helpful Report

We're so sorry to hear you aren't satisfied with your mat! We attempted to reach out multiple times, but unfortunately, were unable to reach you. We'd love to help though, so please reach out to our Support Team if you need any assistance at all (Support@exactmats.com). Thanks!

“They fit perfectly but yellow over time.”

Helpful Report

We're so sorry to hear your mats are yellowing over time. While our products do not yellow on their own, they can turn yellow when exposed to debris, dust, dirt, oils from asphalt, etc., if not maintained. If you are cleaning with soap and water every month or so and are still seeing yellowing, we welcome you to reach out to our Support Team - Support@ExactMats.com

“I love it! I was a little leary at first because the wrinkles were so pronounced. (Mine was delivered in a roll). But after a few days, like you said, it settled down to perfection. It looks beautiful! Thank you!”

Helpful Report

Thank you, Nancy! We're so glad you're loving your new table cover!

“We ordered custom mats from ExactMats. They came back cut exactly as requested. They look very nice. I was very impressed by ExactMats' customer service. They responded within a few hours of my emails to them, even if it was the weekend and their offices were closed. Their responses were detailed and very helpful.”

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Thank you, Vicraj! We're so glad we could help and hope you're enjoying your mats!

“10/10 perfect fit”

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“Easy to order, arrived in a reasonable timeframe and fit perfectly”

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Thank you, Michael! We're so glad you're happy with them!

“The custom template mats for my back seats fit perfectly and they look great. Thanks so much especially to Katie and Ellie for their assistance in this process.”

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Thank you so much for sharing your experience. We're so happy you are enjoying your mats!

“It looks great and it is just what we needed for under our bike trainers. We wanted to protect the white tiled floor from the dirt that fly off the chain. At first, the mat had a very strong toxic like smell when we took it out of the box. After leaving it outside for 18 hours to out gas it was fine to bring inside again. But the initial smell - even being exposed to it for a few minutes- made my throat irritated and I was having shortness of breath the remaining of the day. Highly recommend to air it out!”

Helpful Report

What a great use case, thanks for sharing! In regards to an odors, we'd like to clarify what it is you may be experiencing. First, our products are specially formulated to be 100% free of BPAs and Phthalates, so unlike many other mats, our product typically do not produce very much odor at all. People with olfactory sensitivity may pick up scents similar to that of a newly opened shower curtain or beach ball (this is harmless offgassing, not to be confused with harmful outgassing). Typically, any lingering scents trapped inside the box during transit will dissipate within a few hours, but can be shorter or faster, depending on temperatures.

“Perfect cutting of the measurements I submitted. The plastic was not as rigid as I expected.”

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Thanks, Dale! We're glad you're happy with your order!

“""”

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Thank you for your review, Frederic!

“Love my mat! Really protects my table. No more scratches. Be careful measuring and allow for angled beveled corners of the table. Mine was a little too large because I didn’t take that into account”

Helpful Report

We're so glad to hear it, Sheryl. Thank you so much for sharing!

“Quality automotive mats, Look great in my SUV Fit like a glove and excellent delivery time. All I can say I would definitely buy from this company Again”

Helpful Report

Thank you, Michael! We're glad we could help!

ExactMats is rated 4.8 based on 1,965 reviews