ExactMats Reviews

Name: ExactMats
Address: 7051 Portwest Drive, #150, 7051, Portwest Drive, Houston
Rating: 4.78

4.8 Rating 2,033 Reviews

94 %

of reviewers recommend ExactMats

4.8

Based on 2,033 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Anonymous

Anonymous // 01/01/2019

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“I have been using ExactMats for over 20 years for all of my vehicles. However, I am disappointed that my most recent set of mats did not fit as expected. They offered to send me tracing paper so that I could create a template for the mat I need, as they did not have a 2025 Kia Sportage available for reference in the area ( which was hard to believe ). I did take the offer, and the mat still came with imperfect cuts. I suggest that they step up their quilty control.”

Helpful Report

Thank you, David, for your review. We're so sorry to hear your mats were not as expected. As a customer-centric company, that's certainly not what we want! It looks like our Support Team was looking to troubleshoot the issue, but were unable to obtain the information and photos they required to do so. We would, of course, still love to help, but we do need a few bits of information in order to resolve issues like this, so if you would like to work with them further to diagnose and resolve the issue, they can be reached at Support@ExactMats.com. Thanks!

“The mat fits perfectly. I am very happy with the purchase. It is strong plastic that will last as long as I own the car. Once in a while it moves slightly but I just move it back. I cerainly recomend it to anyone that loves their car.”

Helpful Report

Thank you!

“This company's customer service is great! I ordered a vinyl table top cover for an antique dining set and when I placed it on the table it had some fold marks that wouldn't come out or flatten out. I took pictures and sent a review and someone immediately got back to me. They told me it was defective and to send it back and they would cover shipping and they sent out a new one. I also expressed that I felt the recommended 80 mil was too thick so they sent the 60 mil and it is perfect!”

Helpful Report

Thank you, Diane!

“Well made but way over priced.... in”

Helpful Report

Thank you for your review, Michael! We sincerely appreciate your review! We understand that pricing is an important consideration when looking for protection for your vehicle. That said, we are constantly working to ensure we have the best products and pricing. This includes sourcing the best materials to produce the clearest product. However, we do understand that pricing plays a large role in any purchase, so we truly appreciate your feedback!

“This company is thing short of awesome! I mistakenly ordered the wrong mats, mentioned it in my review and they reached out to me via email and when I didn't see that, they called me!!! They offered to exchange them and after posting the small difference we got the correct ones. They are such nice quality, thick material so all the things we haul don't punch a hole through, even kid proof! We felt the product's durability is worth the price. Thank you Exact Mats for going the extra mile!!!”

Helpful Report

Thank you, Jillalison! We're so glad we could assist!

“Great item ...good quality. Actually I thought I was getting 2 mats for the front of my Vette, at over 50 for one mat it was too expensive. Every other clear mats custom were that price for 2.i ordered another set from another vendor for my wife's car and they look almost identical...but for 2 at the same price.”

Helpful Report

Thanks, Mark, for your review!

“I have only had my mat, table cover for a few days. So far I think it is just what I needed, and Ellie and Katie were very helpful and prompt with all of my questions 😊 thank you gals. My order was also done quickly, I had them send me a paper to trace my table, since it was not square. Thank you”

Helpful Report

Thank you so much, Kim. We're so glad we could get the perfect mat out to you! We hope you enjoy!

“One of the best customer service experiences I have ever had. On time deliveries, timely responses and efficient problem solving.”

Helpful Report

Thank you so much, Kuddusi!

“They look and fit great! Great customer service !”

Helpful Report

Thank you, Jennifer!

“We ordered this custom sized table protector for a second home overseas. The customer service was very good, replied quickly, with helpful answers. The product was made and shipped quickly and arrived well packaged. Once we rolled it open, we discovered that the measurements were not exactly right and the cuts were not perfectly square. In the end we had to mark and cut this item to fit better. The width was perfect but the length was ¼ inch too long on one corner and ⅛ inch too long on the other corner (of the same side). After these minor repairs, we are happy with the product. 4 stars for being very close but not perfect.”

Helpful Report

We're so sorry to hear your order was not exact. We strive to be as exact as possible on every order. All of our products are made-to-spec, and should fit within our 1/8" tolerance guarantee. If it does not, we highly recommend reaching out before adjusting so that we may troubleshoot and resolve the issue. If it is within the 1/8" guarantee, but it has a tiny amount of excess material you'd like to remove, trimming is very simple. We hope this helps, but if you have any questions, our Support Team (Support@ExactMats.com) is more than happy to assist!

“Great service and corrective action. I normally order from Exactmats whenever I purchase a new vehicle as I like the material and style of X-Mat. My recent purchase did not fit exactly as designed due to a specification change on the new vehicle. Exactmats team worked with me to get the right product manufactured quickly and all is good. Thanks Exactmats!”

Helpful Report

Thank you so much for sharing your experience. We're so glad we were able to assist and get you the perfect mat for your vehicle's specs. We hope you enjoy!

“The mat fit almost perfectly. A slight overhang on the width, barely noticeable. Could be from our end on measuring. Conformed to the table nicely. Prompt receipt after ordering. Thank you!”

Helpful Report

Thank you Rebecca! Thank you so much for your review. It sounds like your mat is a perfect fit within our 1/16th tolerance guarantee. That said, we do offer suggestions on how to trim if you feel the slight overhang is enough to warrant it. If, on the other hand, the mat exceeds this, we welcome you to reach out to our Support Team (Support@Exactmats.com) for assistance. Thank you!

“I had purchased a 22 3/8" square coffee table and wanted to protect the top. Somehow came across ExactMats and it looked like a quality site. And it is! My particular square mat arrived with 22 3/8" x 22 1/2" dimensions, so 1/8" overhang. I called for 1) suggestions on how to trim it and 2) to see what they thought. I was told they have an 1/8" tolerance wriggle room.....so there you go.....within tolerance. Haha.....as it turns out, my coffee table unfolds to make a larger rectangular table when lifted. This 40mil mat is for that rare time I will expand my table. So, it actually is sitting underneath the everyday table top. So, I can live with the 22 1/2" length and not even bother to trim it, as I will most likely screw it up. So, all good!”

Helpful Report

Thank you so much, Michael, for your review. We're so glad you're enjoying your new mat!

“Love, love, love my new car mats. I must congratulate and vehemently thank this company for ensuring my satisfaction. They went above and beyond to help me. Ellie one of their exceptional representatives was always responsive, kind, and very helpful. You are great company. Keep up the great work. Will tell others! Julia Winslett”

Helpful Report

Thank you, Julia!

“Front mat were perfect, but the one piece mat in the back was a little off!”

Helpful Report

Thank you, Wallace, for your review. We're so glad we were able to assist in getting the perfect set produced for you. We hope the replacement set works well, but if you have any issues or concerns, please don't hesitate to reach out to us. Thanks you - we hope you enjoy!

“Happy with my purchase. It looks nice on my tabletop.”

Helpful Report

Thanks, Diane! We're so glad to hear it!

“ExactMats went above and beyond to make sure we loved our mats. We did not receive any type of compensation, they simply and kindly reached out to me and allowed me to exchange the mats I ordered for the ones we really wanted. They went above and beyond to make sure we got what we wanted. Thank you ExactMats!!!”

ExactMats 5 star review on 13th February 2025

Helpful Report

Thank you for allowing us to assist, Jillalison!

“I would like to thank Ellie S. once again for all her help in making sure I ordered the correct size we needed for our kitchen island. When we received it and placed it on the island it almost looks like glass, that shows the quality in the product. We are very happy with our purchase. We would most certainly refer anyone to Ellie in the future. Thank you again for all your help.”

Helpful Report

Thank you so much, Debra! We're so glad we were able to assist in creating the perfect protector for you and we look forward to working with you again! Enjoy :)

“I love the look of this. It looks nice and keeps wood table tops looking good. We got 80mil crystal. It looks like glass. After about 2 days of use, I do see very faint rings. I don't recall putting anything hot on it, but something to be mindful of. I will be ordering another one.”

Helpful Report

Thank you, Tara, for your review. Should you need any assistance, please don't hesitate to reach out to our Support Team (Support@ExactMats.com). Thanks!

“A little thicker and stiffer than I expected but very durable. And even the Riverstone is highly transparent, letting the color of the wood show through. I imagine the clear is all but invisible.”

Helpful Report

Thank you, Gary!

ExactMats is rated 4.8 based on 2,033 reviews