“Mobile phone arrived in good condition. My only dissatisfaction is that I am unable to communicate with them to contact them about a warranty cover for the phone (now faulty) as there is no telephone number on their website and the Contact Us email keeps getting rejected. I won't be using them again.”
“I purchased a Samsung Galaxy S6 white (SIM Free/Unlocked) phone from Expedite Electronics. When the phone was delivered I discovered that it was LOCKED. Expedite refused to accept that this was the case. They replied saying that all their appliances are 100% new and unlocked. I emailed them the readings on the phone - Network SIM unlock PIN... and they didn't bother replying to acknowledge that they had made a mistake. I googled the wording online and it quite clearly states that the phone is LOCKED. I use my phone for business and couldn't wait for Expedite to pussy foot around so took it in to a store to have it unlocked. I took the invoice with me as proof of purchase and it quite clearly states on the invoice that the phone they sent me was UNLOCKED. The man in the store said I should claim back the £25 cost of having the phone unlocked.
Debenhams was offering the same phone for £25 more - I wish I had purchased it from Debenhams now!!!”
“I am only one customer, but if this company is to be judged by my experience , then avoid this site completely. I ordered a HTC M9. It took nearly three weeks to confirm that the phone was lost in transit. No explanation why. I did manage to get a refund. On that basis I said, well lets try it again and so I re-order the phone.. After 7 working days, not even an email to say product is dispatched... Some internet shopping works..... and some does not, In my experience EXPEDITE does not.. AVOID if you actually want to get the product you order...”
“i bought samsung galaxy s4mini and after few weeks it stoped to read memory card...i inserted another one to mind that previous card is broken,but everything went thesame and phone doesnt worked properly...8 days ago contacted for help customer service about it, and still nothing after all it is my fault that i am using wrong cards(p.s.:bouth memory cards is genuine samsung cards).Even now i'm waiting for warranty repair form,that i could send it to them.Very poor customer service and even worse is attitude to customers.”
“"Expedite Electronics - Your last stop for electronic gadgets" <this is what appears when you search for these thieves, and yes, they are my last stop as my first stop would be a company that delivers both the goods and service that you pay for!
My order was placed in the small hours of the morning on 20th January. I received an email on the morning of the 21st saying my ordered product was unavailable, but I was offered an alternative which has a lower specification. I replied using Expedite's own messaging system that I would be requesting a refund due to my order not being fulfilled.
Nearly a week on and I have had zero communication from Expedite and have now started the claim procedure through PayPal with intention to escalate it further by the end of the week, as I am certain that they won't respond. The item I ordered is still showing as "in stock" on the website too.
In short, waste of space company who just take your money with no intention of delivering goods and refuse to communicate once you decide you want the refund you are entitled to.”
“Ordered a LG G3 from them and initially seemed to be going well. Received a faulty product which was overheating and had no network signal.
After contacting them (Had to call their call centre which was a premium 0844 line), I was asked to return the product and was promised a replacement. Was asked to send them a copy of the receipt so they could track the package. E-mailed multiple times and had to call multiple times but did not receive an answer on whether they had received the package or if they were going to send a replacement.
After a delay of about 2 weeks, received an email saying that they were out of stock and that they were going to refund the initial price paid. No mention about refunding the postage etc. All in all lots of hassle and further financial losses in terms of postage fees and multiple premium phone calls to their contact centre. Would not recommend them in the future.”
“I bought a tablet that crashed 7 weeks after buying it. So sent it back for a warranted repair. No problem. Five weeks later still no tablet returned to me so after many many phone calls and e mails I got my money back. The staff in the head office were useless and tried fobbing me off with stories of a damaged tablet but it turns out that wasn't even mine. Then they tried bribery by offering cash back and a memory card if I kept my tablet. But I have to say the ladies and gents on the end of the phone in the UK office were brilliant and polite and very very helpful.
Don't use expedite electronic it's too much hassle”
“They sold me a faulty Blackberry and it is already nearly 2 months since I sent it back for repair and still they need another week or two more (3 weeks ago they also stated that they need another week to sort it out but 3 weeks later it is still no sign of any progress). The customer service is also useless. All they do is answer the phone and write little messages to Hong Kong on your behalf. They do not have any information on anything. I insist on full refund now and they refuse to give my money back. Awful company! Never again!”
“This company is terrible!!
I tried them out to save a few pounds on a Sony phone, it was shipped with a faulty phone and now they have had it over a month for repair. Not only do i get a refurbished phone instead of a new one that i bought they have refused to refund it. Avoid like the plague I will never buy anything from them again!”
