eXXpozed Reviews

Name: eXXpozed
Rating: 1.36

1.4 Rating 187 Reviews

9 %

of reviewers recommend eXXpozed

Company Reviews

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Metrics

1.4

Based on 187 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Cristina Conchinha Marcao

eXXpozed 1 star review on 3rd November 2022

Tomasz LAptas

Anonymous

eXXpozed 5 star review on 18th March 2022

Ivan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“truly shambolic. I ordered items on the 17th April, showed it would be dispatched within 5 days. still haven't received items. requested refund: cancelled some of the items (28th - 8 days ago) and have yet to receive money back from them = theft. avoid avoid avoid still waiting for one item, absolutely no communications or even an apology. complete shambles, haven't responded to one of my emails. dispute raised with Paypal - they have stolen my money”

Helpful Report

Posted 4 years ago

“I wouldnt even give them one star! Ordered in early March 13. Tracking says every day delayed. April 1 delivery is loaded will likely be delayed. Now it is May 3 and it says the same thing. DHL website was no help either.”

Helpful Report

Posted 4 years ago

“They are the worst, Florian Steinweg handled my order and. collected funds via papal on Feb 5 and item was shipped via DHL then transferred to United States post office, clearly to save money on shipment. after much frustration, Mid March I tried yto cancel and he said I am responsible to track down. DHL couldn't locate via tracking # given to me. Finally 2 month later April 1st Post office tried to deliver package to me and it was torn and rewrapped and I refused to receive it and disputed with my credit card. They are fighting back to get paid anyway ebven though package is sent back to them. I have never had such a bad and complicated shopping experience. I order from Europe a lot and all items are delivered DHL or FED EX in 3 days.”

Helpful Report

Posted 4 years ago

“Made an order on 14 April, made 3 phones calls, no one answers. Not recieved products”

Helpful Report

Posted 4 years ago

“I ordered an item (pair of walking poles) on March 29. To-date (one month later) it appears these have not even shipped, and besides one or two generic replies the only somewhat informative reply on April 8 stated: "Unfortunately we can't say when the order can be shipped, because we are still waiting for the delivery from the manufacturer" ... unbelievable because they still advertise on their website "Shipping time 1-2 days" for this item. They pull the money from your credit card immediately even when they do not have the item in stock, as well as the fact that they are showing false shipping times on their website.”

Helpful Report

Posted 4 years ago

“Ordered a jacket (from the UK) which arrived in perfect condition, in a short amount of time and was much cheaper than other jackets on the market. Would recommend.”

Helpful Report

Posted 5 years ago

“This company is a joke. Do not waste your money. Tried to purchase a back protector for my son and it has now been 4 months and all they say is that it is DHL issue with delivery, still sitting in DHL?? What? Never offered a refund or any help with the situation. They just give excuses but never any solutions. I am out $80 and still nothing. They said it sent but then 4 months later still no sign of package. Now I see why they only get 1 star. Please do not waste your time or money with this company. My last email was not even answered. Obviously they do not care about customer service. The easiest thing to do was a refund but never offered. Again just excuses. Dont do it! If I could do no stars I would. Spend the extra $5 or $10 and go with a reputable company with integrity! DON'T DO IT!”

Helpful Report

Posted 5 years ago

“ordered goods went through whole process no result,be very suspicious of this crowd,look to be conmen”

Helpful Report

Posted 5 years ago

“Item ordered by mistake. Full refund given and order cancelled. Hopefully this is indicative of a good company.”

Helpful Report

Posted 5 years ago

“Ordered a pair of Leki ski mittens. After a few weeks they had not arrived so I contacted the company, who told me that DHS had a problem delivering them (Channel Islands), but they advised another pair were on the way. They arrived after a couple of days and I am very pleased with them, and with the service following my email to them.”

Helpful Report

Posted 5 years ago

“Absolute joke - still haven’t received my package, cost in excess of £150, I had to do all the chasing, spent hours on the phone, still nothing. Now I have to drive for 2 hours to pick the parcel up (if it is there) with no compensation whatsoever, told nothing they can do. Wow, how helpful and how costly it's all been for me. DON’T TOUCH WITH A BARGE POLE !!”

Helpful Report

Posted 5 years ago

“Absolute joke of a company. Do not order anything from them. I paid £16 to have the item arrive in time for a holiday. The second the payment was secured, the originally-displayed expected delivery time could then no longer be found. They won't reply to emails within 3 days (some they completely ignore) and when they do they don't actually reply to your query - they just fob you off. When the item didn't reply in time I cancelled the order within 2 weeks, as per their contract, but, nearly another 4 weeks later, they have still yet to either provide a refund, nor has the item arrived which they're blaming on the courier (which they need to take responsibility for- it's their supply chain to manage), although it appears as though they tried to send it to Iceland rather than the UK?... PS, they are more responsive over social media than email, so choose this route (not that it will actually get you anywhere) Utterly incompetent, appalling customer services and a disgrace of an online retailer.”

Helpful Report

Posted 5 years ago

“The worst company ever. It took 8 weeks for a pair of boots to arrive. The box came bashed in. No instructions on how to return the boots that i no longer needed. Snippy replies to queries. I don’t know how they continue to do business.”

Helpful Report

Posted 5 years ago

“THE WORST - DO NOT ORDER FROM THIS COMPANY. Ordered a snowboard online, it said it would take 2 days to ship before I pressed purchase. Then my payment was processed, didn't received any e-mail communication from the company for a week. No update on deliver date, shipping confirmation. I sent 5 e-mails and didn't hear back, finally connected with someone over Instagram. Then they messaged me to say that they could not ship to me because of of the package dimensions, cancelled my order and refunded my money. So my snowboard did not arrive in time for my ski trip. the worst online shopping experience I have ever had. DO NOT SHOP - WARNING. TOTAL SCAM.”

Helpful Report

Posted 5 years ago

“Absolutely shocking! Don’t trust what they say as it’s all lies. If it says the item is in stock, it’s not! Delivery in 2-3days doesn’t happen. Use this company at your own risk!”

Helpful Report

Posted 5 years ago

“I went to buy a jacket I checked out and it didn’t ask me for payment details just said my order was confirmed Got a thanks for your order email and shipment will be out soon then never heard anything more from them. Waste of time as I didn’t know what was happening with the item so didn’t buy elsewhere from waiting.”

Helpful Report

Posted 5 years ago

“This company is terrible. They shipped a defective item to me, which I had to return back to Germany from the US, which cost $150. I mailed it back to the exact address as listed on their website. I'm out almost $400 total between the price of the item and the return postage. They still haven't picked up the item from the post office 10 days later. They don't respond to my emails asking for customer support to complete my refund process or asking if they will go to pick up the item. They will likely never refund my money either. Do not buy anything from Exxposed -they are disreputable.”

Helpful Report

Posted 5 years ago

“This retailer is fraudulent and a total scam. I placed a total of 3 orders over a. 2 weeks period. After the orders were placed, I was sent a tracking number for DHL for the 1st order that revealed a package was mailed from Houston (the company is supposed to be in Germany)and delivered and signed for by someone named Ahmad in the country of Chad. No refund given and I have to contest the charges. The second order had a fake DHL tracking number. When I emailed them about sending an accurate tracking number they replied that DHL had lost my package and that they would issue a refund. The refund was for 1/4 of the original amount spent and I has to contested this with Chase/Amazon pay as well. The 3rd order they send me an email after I checked out saying that they were still awaiting payment and details with their bank transfer information. When I checked my credit card they not only had received payment but changed the check out price from 667 euros to $987 USD (after currency conversion it should have been in the $700 . I requested a refund but never received it. Prior to contacting my credit card company I did initially try and contact them by phone, but after waiting on hold and having the call disconnected multiple time (never reaching a person) I gave up.”

Helpful Report

Posted 5 years ago

“I recommend every customer to stay away from this store! I purchased a product and made the payment via online and I then received the email confirming the purchase and the order, then I also received an email with the DHL tracking number for the packaged and began to wait for the package to move to it's destination, the problem is, the packaged never left the store, I waited and waited and the status didn't change in the DHL tracking page, I sent emails to this store to receive feedback on this situation and waited weeks and got no response via email, I then contacted DHL to get some feedback and they told me the package was not delivered to them, they only received the information via online. I then had to contact this store via phone and spend money in order to do so because it costs money to call then, it was the only way to get a response, they told me they were going to see what was going on but they wouldn't give me any feedback, I then proceeded to warn them that I was going to make a serious complain to PayPal, Visa and all the companies associated with this store if I didn't get my money back, they told me that they were going to refund me and then I received my money back in the next days after complaining via phone. I will never buy from this store again and I even suspect that this store is a scam, to rob people that don't make complains and do nothing after paying for the products, in order to sell items they don't have and keep the money. Stay away from this store, read other reviews from other people that have experienced the same, you have been warned!”

Helpful Report

Posted 5 years ago

“It’s a con. Fraudulent website. Ordered an item, they took payment and sent an email saying they didn’t have it in stock any more, I’d have to wait 14 days at the earliest before they would have the item. If you cancel within 14 days, it’s within their offered delivery time so they charge you a 6% exchange rate fee. If you cancel after 14 days they charge you a fee because it’s out of the 14 day cancellation period. customer services are horrendous, when they do contact you, it’s a barrage of demeaning email on how it’s the customers fault. Beware beware beware”

Helpful Report

Posted 5 years ago

eXXpozed is rated 1.4 based on 187 reviews