eXXpozed Reviews

Name: eXXpozed
Rating: 1.36

1.4 Rating 187 Reviews

9 %

of reviewers recommend eXXpozed

Company Reviews

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Metrics

1.4

Based on 187 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Cristina Conchinha Marcao

eXXpozed 1 star review on 3rd November 2022

Tomasz LAptas

Anonymous

eXXpozed 5 star review on 18th March 2022

Ivan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered an item and received an email 6 days later (This was over the Christmas period) that my order was not in stock. Due to other reviews on orders taking longer than a month and requiring the item by the end Jan I decided to cancel the order. Fortunately I ordered via paypal pay in 14 days. I emailed exxpozed to ask to cancel and they did respond promptly and I received an email directly afterwards from paypal informing me that no payment will be taken.”

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Posted 5 years ago

“Read some poor reviews but my experience was perfectly okay. Ordered some Scarpa approach shoes (great by the way) which arrived 10 days later to me in the uk. The only minor frustration is that the shipment number provided is not the actual DHL number so you can’t track the order until DHL contact you directly just prior to delivery but that, Exxpozed customer services, should be easy to correct? Would certainly use again.”

Helpful Report

Posted 5 years ago

“Terrible company, I ordered goods 4 weeks ago, an email was sent from exxpozed 2 weeks later to say that the goods were delayed. I queried the delay via email, no response. I then queried the payment through PayPal, PayPal denied my claim due to information recieved from exxpozed, numerous emails have been ignored by exxpozed and phone calls end on hold. Avoid like the plague.”

Helpful Report

Posted 5 years ago

“This company is dodgy never ever buy something from here. It will take for ages. It is annoying. I disappointed and cancel my order and i don't know where my refund is and how long it will take to get back”

Helpful Report

Posted 5 years ago

“My package has not moved in 2 weeks. Exxpozed says that DHL is "backlogged" and it will "be on the next flight". That was days ago and no change. You can't contact DHL because it is run out of an office in Germany, requiring you to make expensive overseas calls. The contacts in the USA will not help you. Exxpozed is not helpful, is very poor in customer service and with the thousands of other retailers, I would recommend never using them.”

Helpful Report

Posted 5 years ago

“I wish i read their reviews before purchase from this dodgy company, waiting long time 17 days and no reaction. I cancel and asked for refund now.”

Helpful Report

Posted 5 years ago

“I wish I hadn't ordered from them. I have been waiting since Sept. to receive my Matik. I have emailed them explaining that the USPS lost package which I know is not their fault but I do not have my purchase and they refuse to answer my emails. At this point I just want them to credit my account back, unless they plan to send new Matik but via DHL Express all the way i/o DHL/USPS. I have contacted Camp to try to place pressure on them as this is not the way you do business!!!”

Helpful Report

Posted 5 years ago

“Fake tracking status. They don’t give an actual DHL tracking number, so you have to take exxposed at their word. My package has supposedly been “Border Crossing” for two weeks now. Bullsh*t.”

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Posted 5 years ago

“Arcteryx jacket as described, had heard a few bad reviews but I couldn't fault them, delivery was on time and will use this firm again. Thanks”

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Posted 5 years ago

“Order bag and sweetshirt. There are no sweetshirt in stock, it`s ok. They say send me refund for this. But after month I do not recieved any refund and my order(status of the order doues not changed). They do not answer me via email. So i dont know what to do. VERY BAD(light words)”

Helpful Report

Posted 5 years ago

“I would love to give zero stars. They sent me the response today I'll include in the photo section...that DHL was overloaded. Other reviewers have posted this same response that they received 10 months ago. I wont bother calling DHL to see if they were "overloaded" in Jan and now again in August of 2019. Exxpozed customer service is literally consciously lying....maybe the worst customer service experience I have had in 30 years. F#$% Exxpozed!!! The photo I am including is the email they sent another customer on top of the email I received today.....what a joke and the most blatently dishonest company I have ever had the displeasure of dealing with.”

Helpful Report

Posted 5 years ago

“They charge customer for postage outside of germany to return faulty or wrong fitting products, do not use.”

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Posted 5 years ago

“I would like to say that i'm very happy with my purchase and the service. That was the first time when I had ordered from the shop as I found the Fjallraven parka and I really wanted to have this:) I currently live in Sydney Australia so long way away, and I must say that I wasn't sure if thing will go wright? I had very good experience with the shop, the customer service was very good and when I was concerned about delivery time I was reassured that all is good and the customs take longer with the border crossing to Australia. I will definitely be ordering things in the future. I wasn't sure about the sizing as I had never owned anything from Fjallraven , but the size charts on the website were clear and helped me to make decision. Thank you:)”

Helpful Report

Posted 5 years ago

“Great price and service, received package with two days from Germany”

Helpful Report

Posted 5 years ago

“Absolutely terrible experience - would advise to avoid at all costs. I purchased a pair of climbing shoes - after an online search they appeared to have the specific model I wanted a few pounds cheaper than the competition. Little did I realise that their business model appears to be to request the items from the manufacturer only AFTER your order - leading to a best case scenario 2 week turnaround between order and receiving the item. Unfortunately, mine was not a 'best case scenario' - apparently they had a supply issue which left me without the shoes for three weeks. I could live with all this if their customer service hadn't been so rubbish. Suggestions that they had provided a left than perfect service where met with first silence and then - after I called them - incredulity. No apology or offer of discount or compensation was ever extended. It's just not worth dealing with this useless company and wasting loads of your time to save yourself a few quid - spend the extra fiver and get your stuff from somewhere reputable.”

Helpful Report

Posted 5 years ago

“Terrible customer service experience. Had ordered a pair of shoes and they messed up the size. Called customer service immediately, but call wasn’t answered. Sent an email, but that wasn’t responded back to. Finally got a hold of someone the next day, and was told that though the order wasn’t shipped out, they will not correct the mistake in the shoe and that I would have to deal with it. The person then hung up on me. Terrible service and wouldn’t advise shopping from this site.”

Helpful Report

Posted 5 years ago

“Firstly, they sell things they don't have in stock which is already bad enough. Secondly, it took 2 weeks to let me know the product was sold out and I had the option to get my money back or buy something else. And no, I won't buy anything from them anymore.”

Helpful Report

Posted 5 years ago

“Hopeless customer service and equally useless website. Don’t waste your time and money dealing with them. Pay a bit more and get from somewhere else.”

Helpful Report

Posted 5 years ago

“Is there a Zero star option? I ordered a jacket in December 2018 and paid 692 Euros which was confirmed by online chatting, I then received an email saying payment received. And then I received the jacket, everything was ok and I was happy. Until May 2019 they posted me a letter saying I owe them 26 Euros!! This company is unbelievable. I sent emails to the customer service and they answered my email pretty quickly, and pretty rude! Please do not use this company. They are nightmare. I regret that I didn't read all the reviews first before buying from them. I do not recommend this eXXpozed at all. They are not trustworthy, they do not respect customer.”

Helpful Report

Posted 5 years ago

“AVOID. Ordered T-Shirt 2 weeks ago, received no word of dispatch nothing. Tried to contact via email no response for over a week. Phone queue for 30 minutes no response. Requested call back no response. Requested email back no response. Shirts arrived today randomly.”

Helpful Report

Posted 5 years ago

eXXpozed is rated 1.4 based on 187 reviews