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EZContacts Reviews

4.0 Rating 22,098 Reviews
72 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

Very good pricing and easy to navigate website. I am disappointed that after I chose to pay for express shipping before business hours began that day. If they had shipped that day, I would have received my order before the weekend, and for when I really needed them. Instead, I just received the label created email the following day. Other than the shipping issue, everything was good even though I haven't received my order yet.
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Posted 10 months ago
I needed my contacts by a specific date. I paid for the 2-day shipping and before ordering, I called to make sure they had them in stock, so I wouldn't pay for 2-day and then wait a week for them to ship. I was told there were over 600 boxes in stock. I placed the order in the morning, but the item did not ship out that day. It is likely that I will not get them prior to my trip that I wanted them for. In which case, I paid an extra $19.95 for them to be delivered after I needed them.
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Posted 10 months ago
I paid for expedited shipping and my order still did not ship so I asked for a refund on shipping and received that within 48hrs but my order still had not shipped. That's the only reason they have 2 stars. Yup never again unfortunately until they do better.
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Posted 10 months ago
The price for my prescription Oakley glasses were cheaper than any other place I checked through EZContacts. Be aware that when they say it could be up to 7 business days for prescriptions glasses, they mean it. Today makes 8 business days and I am still waiting for shipping information.
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Posted 10 months ago
It takes too long for contacts to arrive. I will never shop this company again, it’s been 7 days no contacts. This makes no sense.
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Posted 10 months ago
Paid for 1 day shipping and they didnt ship out on the first business day, customer service was horrible and wouldn’t answer my question whether they will arrive at a certain date. Overall shipping tool forever.
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Posted 10 months ago
11 days ... and still no delivery.
Helpful Report
Posted 10 months ago
Hi there, Thanks for reaching out to us and providing feedback. We are so sorry to hear about the delay you are experiencing with your order, but we're pleased to inform you that your order is currently in transit and should be delivered shortly. You can track your order using the link that was emailed to you. Please don't hesitate to reach out to us at any time at help@ezcontacts.com should you have any further questions or issues. We appreciate your business with us and wish you a wonderful day ahead.
Posted 10 months ago
Great shipping, although my glasses came damaged. Please help. Thank you!
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Posted 10 months ago
I am still waitin for half of my order, for weeks!
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Posted 10 months ago
Got 3-5 day shipping and took 12 days
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Posted 10 months ago
Would not give me 10 percent discount for first purchase. I tried several times
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Posted 10 months ago
Hi there, Thanks for reaching out to us. We're sorry to hear about the issue you're experiencing with the coupon code you received. It's very possible that the product you wish to purchase is already discounted, so it wouldn't be eligible for another coupon. Please email us at help@ezcontacts.com, and we'll be glad to check on this for you to see if this is the issue.
Posted 10 months ago
No receipt not impressed so far . Looking for tracking and confirmation
Helpful Report
Posted 10 months ago
Hi there, Thank you for reaching out and providing feedback. We sincerely apologize for any inconvenience regarding your order confirmation. We've just gone ahead and resent the order confirmation email to you. Please note that sometimes our emails can end up in spam folders, so be sure to double-check there if you haven't received it yet. If you still can't find the email, or if you have any other questions or concerns, please don't hesitate to reach out to us directly at help@ezcontacts.com and we'll be glad to assist you further.
Posted 10 months ago
Shipping is horrible. Took a week to ship and was supposed to be here today. It’s not, USPS doesn’t even have it yet!!
Helpful Report
Posted 10 months ago
Hi there, Thank you for reaching out and providing feedback. We are so sorry to hear that you were dissatisfied in regards to your order. We value your feedback and want to do everything we can to address your concerns. Please email us at help@ezcontacts.com with more details about your experience. We'll be glad to investigate your feedback further and figure out a resolution. Thank you for your time and understanding. We look forward to hearing from you shortly!
Posted 10 months ago
Ordered glasses that said “ship within 3-5 business” to find out that they glasses were out of stock which the website it not say. Someone did help me and is getting me fast shipping, however this was unacceptable! I need my glasses!
Helpful Report
Posted 10 months ago
Hi there, Thank you for reaching out and providing us with valuable feedback. We would like to apologize; it seems that our website was not updated at the time when you ordered your product, which caused confusion when they were out of stock. Our management is aware of this issue and they are working to update the information on our website to reflect the accuracy of our inventory. As we strive to provide the best possible service to our customers, please be assured that your order is currently processing and we are doing everything we can to expedite your order so you can receive it as soon as possible. We appreciate your patience and understanding with us as we resolve this delay for you. If you have any questions or need assistance in any way, please don’t hesitate to reach out to us at help@ezcontacts.com. Thank you again for your feedback!
Posted 10 months ago
I have always been pleased with the ease and expediency of EZContacts until this most recent time. I selected expedited shipping for my contacts and my order wasn't processed until a week and a half later. I reached out to customer service and got a pretty lackluster response.
Helpful Report
Posted 10 months ago
Hi there, Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly. We value your business and appreciate you for bringing this to our attention.
Posted 10 months ago
EZ Contacts selection and ordering process was fine. I would give that four stars. I'm unhappy with the processing of my order, which is the reason for the two star rating. My order took two weeks to ship out because the items were not in stock. This is understandable and not the issue. The issue I have is that nothing was communicated. I receive two or more promotional emails per day (way too much!) but not a single correspondence related to why my order hadn't shipped or when to expect it. After ten days of "order processing", I had to reach out via chat to get a meaningful update. Better communication related to order status would be appreciated.
Helpful Report
Posted 10 months ago
Hi there, Thank you for reaching out and providing us with valuable feedback. We would like to apologize; it seems that our website was not updated at the time when you ordered your product, which caused confusion when they were out of stock. Our management is aware of this issue and they are working to update the information on our website to reflect the accuracy of our inventory. As we strive to provide the best possible service to our customers, please be assured that your order is currently processing and we are doing everything we can to expedite your order so you can receive it as soon as possible. We appreciate your patience and understanding with us as we resolve this delay for you. If you have any questions or need assistance in any way, please don’t hesitate to reach out to us at help@ezcontacts.com. Thank you again for your feedback!
Posted 10 months ago
A week later and glasses still haven’t shipped
Helpful Report
Posted 10 months ago
Hi there, Thanks for reaching out to us and providing feedback. We understand you're frustrated about the delay with your order and apologize for any inconvenience this has caused. We've reviewed your order details and see that your item currently has an estimated availability time of 4-6 weeks as stated on our website. While we know this may not be ideal, we are still within that expected timeframe. We'll be sure to send you a notification once your order is ready to ship. In the meantime, if you have any further questions or concerns, please don't hesitate to reach out to us at help@ezcontacts.com and we'll be glad to assist you. We appreciate your business with us and wish you a wonderful day ahead!
Posted 10 months ago
Ordered over the holiday weekend. Order was not processed and shipped until Wednesday. Ok, there was a holiday, no problem. Tracking said arrival on Saturday. That would have been fine. They use DHL. Turns out Saturday delivery was to the USPS regional faciliity, 200 miles away from me. I will not have my lenses until at least 10 days after ordering. This is unacceptable in moderrn times. I have ordered lenses from several other vendors, and they usually are in my eyes 3-4 days later. It's a small package. They could have put some stamps on it and cut out the middleman. DHL just wasted 3 days of my time.
Helpful Report
Posted 10 months ago
Hi there, Thank you for your review. We sincerely apologize for the confusion and frustration you experienced with the delay in your order. We understand the importance of good service and apologize that this was not the case for you. We'll be sure to take your feedback into account as we review our processes to ensure a smoother experience for future customers. For further questions or concerns, please don't hesitate to reach out to us at any time, and we'll be glad to assist.
Posted 10 months ago
Not sure if my order will be processed. After uploading prescription, I got a message to contact the company and the link went to the company’s homepage, so . . .
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Posted 10 months ago
Hi there, Thank you for reaching out about your recent order. We understand your concern regarding the processing confirmation after uploading your prescription. We're happy to confirm that your order, including your prescription details, has been successfully processed and is currently in transit. You should have received an email confirmation with a tracking number so you can follow its progress. In the meantime, if you have any trouble locating your confirmation email or the tracking information, please don't hesitate to reach out to us at help@ezcontacts.com. We'll be glad to assist you further as needed!
Posted 10 months ago
I ordered contacts for one day delivery... did not receive them until 2 weeks later... very frustrating to say the least. its unfortunate because the service is great otherwise...
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Posted 10 months ago
Hi there, Thank you for reaching out and providing feedback. We sincerely apologize for the delay with your order. The good news is, your order is now on its way and should be arriving soon. You can track its progress using the link included in the confirmation email. To prevent similar situations in the future, you can be assured that we're actively reviewing our communication processes to ensure timely updates on order status and potential delays. In the meantime, please don't hesitate to reach out to us should you have any further questions or concerns. We appreciate your business with us and wish you a wonderful day ahead.
Posted 10 months ago
EZContacts is rated 4.0 based on 22,098 reviews