Name: EzSpace
Address: Suite 110, M Centre, 11 Palmerston Lane, Manuka
Rating: 4.17

“Received bar stools and one of the stalls has faulty/defective base the part that bolts to chair that has the handle to adjust the height up and down. I have emailed and sent photos of the part and still waiting for part.”

Helpful Report

Hi Warren, we are very sorry to hear about your most recent shopping experience with us. We appreciate your feedback and we would like to take the opportunity to review the issues you raised. We have located your order details/case number and we have also sent you a private message to assist you further. Warm regards, EzSpace

“The qality is horrficial bad to a point That I must write this review to raise my concern in regards to the recent purchase. The TEOM loft bed is came with incomplete parts, damadged parts and with lots of missing bolts and screws, The drawings on te instruction menu is incorrect with lots of errors. I am not satisfy with this purchaee,”

Helpful Report

Hi, we are very sorry to hear about your most recent shopping experience with us. We appreciate your feedback and we would like to take the opportunity to review the issues you raised. We have located your order details/case number and we have also sent you a private message to assist you further. Warm regards, EzSpace

“Firstly thank you for the Bunk and Slide our Grandson loves them. When we got the bunk the service was fantastic. When I bought the slide on 18/11/2023 I didn't get any communication from Ezspace. the slide was a Christmas present from us to him. I tried getting in touch numerous times and got no repsonse. The slide came late January.”

Helpful Report

Hi Julieanne, We are very sorry to hear about your most recent shopping experience with us. We appreciate your feedback and we would like to take the opportunity to review the issues you raised. We have located your order details/case number and we have also sent you a private message to assist you further. Warm Regards, EzSpace

“When placing the order for an in stock item, the checkout page had a delivery time of 2-6 business days. In reality this turned out to be over three weeks. The quoted delivery time was only for 'the last mile' service. In my case they met their delivery timeframes. The TEOM sofa bed itself isn't worth the $1,000 paid. It looks okay, but the fabric isn't taut and the frame is made from low grade metal. The documentation provides no information regarding weight limits. Given it is meant to be a double bed, one would expect a minimum of 150kg. For a childs sofa, the seating surface is way too deep, even for a 'average' adult. The ratcheting mechanism for the back has an uncomfortable angle when upright. The other annoyance with the back mechanism is if you move it too far forward, you need to lay it flat first before trying again. The instructions are inaccurate and the first page has references to loft beds. The brackets for the sofa have sharp corners and the slots are considerably larger than the diameter of the provided bolts. One of the mounts for plastic feet was bent. I suspect that the material around the mounts will fray rahter quickly. I bent it back, but it was way too easy in my opinion. The only means of communicating with EzSpace is initially via chat. If you are lucky, you will receive an email that you can reply to for follow ups. They appear to have two email addresses, admin@ezspace.com.au and products@ezspace.com.au. I have only used the former. However, don't expect any meaningful correspondence. The general response is to reference their vague and contradictory terms and conditions.”

Helpful Report

Hi Mark, We are very sorry to hear about your most recent shopping experience with us. We appreciate your feedback and we would like to take the opportunity to review the issues you raised. Please send us more information with photos/videos to admin@ezspace.com.au if there are any issues. Our team will assist you further. Warm regards, EzSpace

“The logistics and delivery process was completely unacceptable. The product arrive more than 2 months late”

Helpful Report

Hi Todd, Thank you for taking the time to share your review. We appreciate your feedback and we would like to take the opportunity to review the issues you raised. We have located your order details/case number and we have also sent you a private message to assist you further. Warm Regards, EzSpace

“I ordered TEOM bunk Maxi on 16th Aug 2023 and waited until 24th Jan 2024. Now I am waiting for a refund which will take 18 working days!! I would never buy from EzSpace and they should be punished for misguiding people.”

Helpful Report

Hi Subarna, Thank you for taking the time to share your review. We appreciate your feedback and we would like to take the opportunity to review the issues you raised. We have located your order details/case number and we have also sent you a private message to assist you further. Warm Regards, EzSpace

“Their online chat function helps a lot, and our questions were answered in a timely manner the teom bunk bed looks great and solid. Very pleased with them.”

Helpful Report

Thank you for taking the time to share your review. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“The comfort level of this armchair is beyond what I expected. Delivery is super smooth, def a hassle-free shopping experience. Highly recommend for anyone seeking a blend of elegance and comfort!”

Helpful Report

Thank you for taking the time to share your review. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“Good customer service and post-sale. Product as expected. The price is fair. Delayed delivery - 2 weeks more than advertised.”

Helpful Report

Thank you for taking the time to share your review. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“It fits wonderfully in our room, and the colour matches my decor perfectly. Great value for the price.”

Helpful Report

Thank you for taking the time to share your review, Danny. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“Please ensure that you open and check your shipment immediately as their T&C specifies they will only accept returns or details of missing items within 3 days of receipt. We had to wait for an installer which was way past the 3 days as the delivery was way past the original due date.”

Helpful Report

Hi Maria, We are very sorry to hear about your most recent shopping experience with us. We appreciate your feedback and we would like to take the opportunity to review the issues you raised. Regarding the return or support issue, please kindly note that you have the right to request a return and refund process within 30 days from the receiving date under our T&C. Our T&C is available publicly on the website for your reference. In case you have any questions or concerns, please contact us. Our support team will assist you further. We have also located your order details/case number and we have also sent you a private message to assist you further. Warm Regards, EzSpace

“Great product and service”

Helpful Report

Thank you for taking the time to share your review, Patrick. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“Exceptional quality, appreciate the relaxed design. The desk is a bonus.”

Helpful Report

Thank you for taking the time to share your review, Alex. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“Purchase was simple using online offering”

Helpful Report

Hi Michael, Thank you for your feedback! We're glad your online purchase experience was straightforward. If you have any more comments or suggestions, we'd love to hear them. We appreciate your support and look forward to serving you. Warm regards, EzSpace

“Pieces don't fit properly. Bed isn't made to last. Would give a 0 if it let me. Don't waste your money”

Helpful Report

Hi Scott, we are very sorry to hear about your most recent shopping experience with us. We appreciate your feedback and we would like to take the opportunity to review the issues surrounding your issue. We have located your order details/case number and we have also sent you a private message to assist you further. Warm Regards, EzSpace

“We bought the TEOM Bunk Maxi for our kids, and it's been a hit. The bed's sturdy and looks great, and the shelves are super handy for storage. We had to buy mattresses separately, it would be good if they can also provide the mattresses at once, but overall, it's a great bed that our kids love”

Helpful Report

Thank you for taking the time to share your review, Kimberly. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“A happy customer.”

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Thank you for taking the time to share your review, Alvin. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“Overall, I'm pretty happy with it. The customer service was awesome and the finishing looks nice. Just had a little trouble during the installation though.”

Helpful Report

Thank you for taking the time to share your review, Souza. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“Customer service was top notch, no faults there. Unfortunately the shipping company seemed to be a little careless in transport. Looks like the boxes were walked all over resulting in minor damage to the product. I was hoping for better quality of materials given the price point, the product is just laminated chipboard, it does damage easily there are a few scratches already. Assembly was relatively straightforward, there were a few instances where we improvised as the instructions were flat out wrong or we didn't fancy building the shelving for the desk prior to slotting it into place as it would have been quite heavy to do so. But overall all it is a nice piece of solid furniture and I would still recommend it, it is better than most flat pack furniture out there.”

Helpful Report

Hi Angelique, Thank you for taking the time to share your review. We are sorry to hear about your damages and installation experience. We appreciate your feedback and we would like to take the opportunity to review the issues surrounding your issues. We have located your order details/case number and we have also sent you a private message so we can assist you further. Warm Regards, EzSpace

“The service was excellent. After I placed an order it was on my doorstep 3days later. I live in Brisbane and the seller was in Sydney. The product was excellent and well made with suitable material”

Helpful Report

Thank you for taking the time to share your review, Mingle. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

EzSpace Reviews