FamilyGoKarts Reviews

Name: FamilyGoKarts
Rating: 2.50

2.5 Rating 90 Reviews

37 %

of reviewers recommend FamilyGoKarts

Company Reviews

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Metrics

2.5

Based on 90 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 77%
Customer Service
Communication Channels	Telephone, Email

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 2 new 4wheelers for Christmas presents. Assembled both on Christmas Eve. One of them works fine, the other has flat tires that will not hold air and an engine that idles high and will not do anything when adjusting the idle screw. We have been in back and forth contact with them for 3-1/2 months... When you call their number 1-800-250-5502 a lady answers that can provide you no assistance other than saying that she will put a message in for their maintenance department. Every time she answers, she is not the friendliest person you will talk with and you can tell she just wants to get off of the phone. The person that is over the maintenance department cannot be contacted by phone, only by emails. Email responses are generally 2-3 weeks wait time with no real resolution. Only conversation trying to identify the problem. When we call the 1-800 number back to ask what is taking so long we find that he has been on vacation... this has happened multiple times. Evidently this is a great place to work for long vacations and no urgency to assist customers. However, after spending almost $2000 on (2) 4wheelers and my child not getting to use her Santa gift once I decided that I would spend additional money out of pocket to fix it myself. I have had to take the 4wheeler to a mechanic where it needed a new carburetor because the one that it came with was faulty. I also took the tires to discount where they refused to air them up for safety concerns because they have date stamps from 2010. I was sold 15 year old tires on a new 4wheeler. One can only wonder if the 4wheeler itself is that old which is why it has carburetor problems... I wanted so bad to like and support this company but I cant. I'm out of pocket money on a brand new 4wheeler that has 0 hours on it and I have had 0 help from the company to resolve the issue. Look elsewhere and don't waste your time or money here.”

Helpful Report

Posted 1 month ago

“This is the worst I've ever been treated. Bought and paid for my order , they said yes we have it in stock and it will ship right away. 15 days and still no shipment, you can not even get any help from customer service. Over and over I've called and either no answer or oh we will call you back, that never happens. Do your self a favor and do not do business with these people.”

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Posted 7 months ago

“They pick the worst shipper. Takes a week after they commit to a date they say it will arrive only to deliver when you're not home so they don't take responsibility for damages. Would not recommend buying from this company.”

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Posted 10 months ago

“Not up front delivery charges from the website. After I submitted an order and someone called me to tell me additional delivery charges. Not good. Bad support. I asked for touch up paint due to scratches during transport and never receive it.”

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Posted 1 year ago

“Horrible company absolutely horrible I tried to make a purchase on a vitacci rocket 150cc not only did it take 3 days and constant calls making sure my payments went through on the 3 day they said they cancelled my order under the premise I couldn't afford it when I had more then enough money in my account. BUY FROM THERE COMPETITOR never even touch this companies website.”

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Posted 1 year ago

“DO NOT BUY! SCAM. Purchased "new" scooter. Came destroyed and not working. I clearly signed the BOL "damaged" and sent proof and notified you in under the 3 days necessary. I sent over detailed pictures and videos with a written description of damage. I did everything owner and website says. Owner and staff hangs up on you and does not answer any direct questions. I had to contact police Call the local Sheriff and report the incident on phone take 5 mins or less Tx 320-422-7800 Dispatch and Sheriff explained they are aware of the issues and getting alot of calls. Owner of company appears to be an Jeff Backer Minnesota State Representative And is the rep of the town the business is in. Give MN Attorney General an email also, ag.replies@ag.state.mn.us”

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Posted 2 years ago

“HORRIBLY RUDE . IM NOT SURE IF BEING RUDE IS APART OF THE COMPANY'S POLICY TO WORK THERE , BUT GOOD GOD THEY ARE HORRIBE !! like I would literally fight the lady if I saw her in the streets .”

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Posted 2 years ago

“They are an awful company to deal with. They sent us some cheap China go cart that that is dangerous and it's taken over 4 months to deal with and they refuse to send us a shipping label for their garbage products. RUN!”

Helpful Report

Posted 2 years ago

“BUYER BEWARE! After ordering, they call you to add a delivery surcharge! They already hit you for “residential delivery fee” then “lift gate service” unless you happen to have your own forklift to get a 300lb crate off their truck. After all that, they charge nearly $200 “access charge”. They slip this in on the shipping page. When they call for delivery, the shipping company only drops the crate at the curb. If you live rural, they will not drop at your house, only at the street and you get to figure out how to move the crate or do your oil change on the side of the road so you can crank it and drive it up. When I spoke to Stacy (the supposed manager) in customer service, she’s get an attitude of “well, its being delivered to the address so take it up with the shipping co.” All she wants to do is talk over you. No service skills whatsoever. These folks are scammers! I’ll update after delivery to see if the ATV even works or not.”

Helpful Report

Posted 2 years ago

“I did not receive the product I ordered and I’ve sent MULTIPLE emails regarding this issue and the only response I’ve received is I can pay to have the item shipped back. No one has addressed the issue that they sent me a totally different go kart then the description of what I purchased but they want to charge me hundreds of dollars to send it back. Zero communication and lack of customer service. Description clearly states it has F-N-R the one I received has no reverse(photo of description attached). They told me when I inquired about this issue that the particular item I bought does not come with reverse. False advertisement.”

FamilyGoKarts 1 star review on 27th September 2022

Helpful Report

Posted 2 years ago

“Everything negative stated by previous customers is true. Received a go Kart that will not run. Immediately submitted service ticket as required. Several days later Jeff Backer requested videos to help diagnose issue. After submitting and resubmitting countless videos over six weeks I have not received one piece of advice or suggestion. I have only gotten 2 response emails requesting more info or better videos. When I asked to speak with Customer Service, I was told everything must go through Support, but they do not respond. The last email I sent was 12 days ago and still have heard nothing. 3 carburetors later and still not working, Motobuys is the much better choice.”

Helpful Report

Posted 2 years ago

“After placing an order, the next day I got a call saying that there is an additional charge of $250 for the access fee that needs to be applied to the order. This is how they catch customers by posting free shipping and after an order is placed trying to add additional fees. On their website, it does not say anything about additional fees after the order is placed. I canceled the order and will not buy from them anymore.”

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Posted 2 years ago

“Horrible customer service. Buy from the competitor. They are an extortion company that can’t get you parts, can’t warranty and fix your item, you can go through the manufacture faster than dealing with these shady people. Not worth it!!”

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Posted 2 years ago

“I’m so upset I’ve purchased the falcon 250cc automatic motorcycle I had the bike for over a month and a half trying to reach out to customer service and family go karts they will not reply back or help me with my situation I purchase the bike and it will not start now I have a brand new bike that I never drove that will not start and do not know what to do about the situation”

Helpful Report

Posted 2 years ago

“They have the worst customer service. Jeff Backer (if that's even his real name) was a complete jerk after he received payment. They took the money, then advised they didn't have product or anything close for that matter. Then they called trying to get even more money for some "fee"..”

FamilyGoKarts 1 star review on 22nd May 2022

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Posted 2 years ago

“***READ THIS REVIEW*** Famikygokarts is run by a polition that will absolutely burn you bad. The customer service is so rude! They do NOT back up the scooters they sell! Jeff Backer was the old mayor and currently the House representative of Minnesota, that there alone is a red flag for buyers! Look around also on offsite reviews. They burn so many people! Go shop somewhere else save yourself their aggravation! Their website states every product comes with a six month warranty the do not stand by! When you get a scooter and it has immediate engine problems a GOOD company should back that scooter up! They don't they blame the engine problem on you! All politicians are the same and that's why our country if so screwed up! Stay clear of this company! Not all families are honest especially a political family! Some people feed their family with hard work and families like this sell JUNK scooters and they just don't care! I've purchased other scooters from different companies who actually do back up their products and actually fix the problems that their scooters have! Famikygokarts talk badly about other companies and lie about them and a company that lies isn't a very good company! I purchased a scooter from Famikygokarts and it was the worst purchase I ever made! Stay Very clear from Famikygokarts! A family who has no problem robbing and burning other Americans should have their sales license taken away so they never do this to another person again! Buying any vehicle should be backed up fully but not every family is honest!”

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Posted 2 years ago

“I wouldn't even give them one star!!!!!! I bought a scooter from them and I'm having issues. I can't ride it and it's been 4 days now. I've been trying to get in touch with them to no avail. They won't call me back. Don't buy from them!!!!!!! Their customer service sucks big time!!!!!!!”

Helpful Report

Posted 2 years ago

“Ordered from them because they were a bit cheaper than other sites. Found out quickly the reason why. We received a text message two days after ordering that it was urgent we call them. They said a mandatory $169 "access fee" would be required on top of the "free shipping". I bet this works many times and results in a nice haul for them. But don't fall for it! Order from a reputable seller.”

Helpful Report

Posted 3 years ago

“I had purchased an ATV for a Christmas present , it was used for about 10 hours and the exhaust manifold cracked and the unit is showing signs of rust. I cannot speak to anyone in the company ,they only communicate through email . I have called and emailed several times and they respond about a week later .This has been going on since January 17th . Jeff Backer had asked me for photos and a VIN # which i emailed him 3 times and I still have not heard back from them . When I did speak to Sally in the sales dept. she was extremely rude and she told me to send an email again! I have a $2,500 ATV siting in my garage that is not useable . I have never seen such poor customer service in my life for them to avoid me over and over again after I spent $2,500 is completely unacceptable .This company and its products are absolute garbage . Stay away from this company !!!!!!”

FamilyGoKarts 1 star review on 10th February 2022

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Posted 3 years ago

“After receiving my product and assembling it ,I ask about my upgrade kit and oil that was extra and had to pay for ,it was sent out 3 days later why so late don't know,when I received the kit it had two quarts oil that was differrent then the manual a spark plug wrong one and a can of chain lube,don't know why they sent the chain lube I have a drive shaft nd no chain?so far after two weeks and countless e-mails to support (JEFF) CANNOT get him to send the corrct UPGRADED SPARK PLUG or answer my two questions,so what is going to happen when I have a major issue going by this I will probally have to hire a lawyer,which I already talked to,this is just sorry support no excuse for ignoring a customer that spent a lot of money with them,I was going to buy a atv from them but not now, so beware buy from someone else,these people do not care about service after they sell you a product.”

Helpful Report

Posted 3 years ago

FamilyGoKarts is rated 2.5 based on 90 reviews