FamilyPoolFun Reviews

Name: FamilyPoolFun
Rating: 2.22

2.2 Rating 156 Reviews

29 %

of reviewers recommend FamilyPoolFun

Company Reviews

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Metrics

2.2

Based on 156 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult

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FamilyPoolFun 5 star review on 14th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a solid blue safety cover for a 16 x 32 pool with center end steps. I received a blue mesh cover 20x40 so completely Laura, V. Received the WRONG COVER!!!. They did pick up old cover in a few days and shipped a new one, have not opened it up yet but box has taken a beaten. Do not talk to Jay, he is always preoccupied he tells you he is out on EMS calls, is rude and and tells you to call him back. Really?? How do you work for this company as a sales representative and say you are out doing other things??”

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Posted 3 years ago

“I placed an order for a Hayward .75 hp Super Pump and received it an a timely manner.”

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Posted 3 years ago

“it's too bad you have to rate with Stars because these guys deserve Bars (as in Jail) vs. Stars. they are thieves, liars, and scam artists - Read reviews on here, Trust Pilot and the BBB - they they hang up on you if you can get them on the phone. They yell at you, they insult you, they belittle you - they do everything in their power to keep your money and not work with you. I've been yelled at and told that they would tell my credit card company I refused to return the item. Here is a quote from Cierra DeGreef - after I said I didn't know how to reach and set up the return with FedEx - "Okay, We will email this to Paypal to show them you refuse to return it, so we can get the money back. " They intensionally sent me a label that showed shipment return back to me not to them. 15 phone calls, some very rude, many e-mails. Seems there should be more that can be done to these people - shame on me for not doing my homework. Pay more elsewhere and enjoy your life.”

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Posted 3 years ago

“I have never left an online review in my life but this company is so bad, I had to Ordered a set of stairs for our above ground pool from them. They charged our card before they started shipping the product, which okay, but after a couple of months of waiting for them to actually send it, we decided to go with a company that actually was ready to send a set of stairs our way. So, go online to request them cancel our order and refund our payment (shouldn’t be hard, as they still haven’t said they are shipping the steps). They require a return form to be filled out and submitted online, which we did. So, almost a month after that, already having acquired a new set of pool stairs from a different company by this time, a fed ex driver drops off the canceled order of stairs from this company at our door. Obviously there’s been some mistake right? Call up the customer service to ask them what they want done with the stairs, as we already canceled the order and disputed the charge on our card as to not run up any interest on the payment. Anyway, the customer service rep started off non-helpful and only got worse from there. I told them that was had canceled the order and submitted the proper form online with them to do so, to which I was asked what account number I was given on my form when I submitted it (there was none, it simply said “submition successful” or something similar. After I mentioned we had disputed the charged with the credit card company, the CS rep immediately said she could no longer speak with us about the matter and said have a nice day. I asked if they wanted their product back and, if she couldn’t speak to me about it, if she could get a manager that could. She proceeded to say she was the manager and hung up the phone. I’m honestly not sure if I’ve ever had a worse experience with a company. Just a nightmare from beginning to end (?)”

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Posted 3 years ago

“We ordered a $5k pool. Took 4 months for it to be delivered. We ordered an upgraded liner and pump. Had to hire a pool co to install it, $2k. They sent the wrong liner. A basic blue cheap liner. The top rails were missing. Called them while the crew we hired was putting up the pool. I was told to “make a ticket”, they will call me back on Monday. This company has the worst customer service I’ve ever dealt with. Avoid them!! Wish I had just ordered local and paid more. Apparently, we’re gonna have to take them to small claims court to resolve the liner issue. So disappointing😡”

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Posted 3 years ago

“Horrible experience, they said 6 to 8 weeks due to COVID-19, 5 1/2 months later it showed up. The set up instructions were the worst possible you could imagine. On top of it the sand filter showed up damaged, instead of them dealing with it, they clam the manufacturer will call. I am not sure what these guys do but it’s not CustomerCare or their job in a timely matter. Do not buy from these guys, you will regret it.”

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Posted 3 years ago

“Fast delivery. Easy to assemble”

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Posted 3 years ago

“Received the above ground pool ladder before expected. Easy to read directions and ladder went together easily. Kept us informed on order shipping and delivery”

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Posted 3 years ago

“They bare so rude!! Got my pool months ago and no liner! they said it will ship at the end of July........got an email today that said, your liner is out of stock for the season.......that's it, no liner and no mention for a refund. It was a package deal and now what? I'm just out of the money for a liner? Is there really nothing that can be done?? Like they can just keep stealing from people??”

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Posted 3 years ago

“They were very helpful in finding a ladder that met my needs. It was delivered on time.”

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Posted 3 years ago

“They take your money and don’t deliver! I’ve been waiting weeks and finally canceled cause I can get it faster on amazon. Then to top it off after they charge you immediately, they threaten to tack on 5% reverse charge fee. No thanks”

Helpful Report

Posted 3 years ago

“First and Foremost, if you still decide to do business with Family Pool Fun, even after reading all these horrible reviews AND researching the BBB and seeing their over 200 complaints against them, Please, Please, Please DO NOT TAKE ADVANTAGE OF THEIR 4% DISCOUNT AND PAY THEM WITH AN ELECTRONIC CHECK! They are not doing you any favors, they are using that payment method so you have no recourse when they scam you in some way other than suing them which could take a while. I learned this the hard way, if I paid with a credit card, my summer would not have been ruined and me being out thousands of dollars. I purchased a $5,700 pool from them in April with the assurance that the pool will arrive in the middle of June. On June 16th, an email from Jay (the owner and a very rude and deceptive person) telling me my pool was on backorder and it wouldn't arrive until the 3rd week in July. In the email, there was an option to cancel the order which, at the time, I didn't want to take because by June, pools were all sold out. It wasn't until I received another email from Jay saying the pool is now on backorder until the end of July that I was afraid I would receive the pool sometime in August. I decided to fix my old, decrepit pool which needed a new liner and rust repair. My little boy waited years for a pool because I didn't have the funds to either fix or replace our pool. This year, I was blessed with a good job and wanted to give my son a fun summer. I purchased a liner for $900, padding and floor matting for another $200, a filter for $300 and finally the labor for $500. I waited until I received all the materials before canceling the order so to make sure I have what I needed. I cancelled the order on June 30th at 8:02am via email to Jay, the same day the guy came to fix my pool. It wasn't until the next morning that I saw an email from Family Pool Fun saying my pool (the one on backorder until the end of July) has shipped at 6:54pm the same day. I was devastated. I called the company and had the misfortune of speaking to that same older woman from a previous call on June 16th, who told me to, "get used to disappointment" in regards to the pool on backorder. This time, I was prepared and recorded the conversation. I explained to her that I cancelled the order per the email from Jay, she screamed back, "BEFORE IT SHIPS!!!!". I wrote Jay two emails that were unanswered. It wasn't until my third email, detailing what I would do should he not stop shipment ofthe pool (eg: contacting the BBB, contacting the DA in his state, suing him, etc.). I did get a response to that email which basically said, "bring it on". He also informed me that should I refuse the pool, I would be charged a 25% restocking fee and also shipping back and forth. This would have amounted to thousands of dollars. Even after forwarding him my cancellation email, it didn't matter. My family advised me to take the pool and try to sell it. This has been a MASSIVE ordeal for me. I am a single mom who only wanted to make my son happy but instead he saw me so stressed out this summer, I fell so bad. Please, take this to heart. This company is still in business because they get away with doing this to people. Granted, not everyone has had this type of experience with them. But do we really want a company like this to continue operating and doing deceitful practices when they know they can get away with it. There was another pool company which I wished I did business with that day in April. They are ProPools. I spoke to this guy at length that day and he was so very nice. The only problem was that his pool ETA was June/July. I spoke to him when I received the first backorder email from Jay hoping I could get a pool from him. He was so kind and sorry because all of his pools were sold out AND delivered to his customers. If I only stop one person from getting scammed by Family Pool Fun, I am happy.”

Helpful Report

Posted 3 years ago

“With the COVID 19 pandemic, swimming pool sales have increased over 400%. Combine that with the labor shortage and shortage of supplies, you have a slim chance of getting a swimming pool anytime soon and at a decent price. We ordered our MATRIX 54" 20ft pool on 5/29/2021 at the peak of pool season and received it today, 7/19/2021. Packaging was in excellent condition and actually arrived 2 weeks prior to the promised date. On top of that, we paid the regular price! Family Pool Fun could have easily taken advantage of all of us and skyrocketed their prices. The "less expensive" pools that you can buy at Target, Walmart and Amazon are double and triple the price right now and people are paying it! That's only if you can get your hands on one. The pool manufactured by Sharkline and sold by Family Pool Fun, are premium above ground pools that will last you decades(if properly taken care of). Ours has a 60 year warranty and is designed to stay up year round. These pools are no joke people. I will say it again, we paid the regular price. They did not stop taking orders, they did not jack up the prices. They continued to work their butts off to help keep us cranky customers happy. I am appalled at most of the reviews that have been left here. I am so sorry you did not get your pool in 3 days. I am so sorry that they did not respond to your snippy email right away. I am so sorry that you did not cut these people some slack that have continued to provide you an excellent product at an affordable price. I am so sorry that the world does not revolve around you! I have nothing negative to say about Family Pool Fun. This is a real company. They are not crooks. This is not a scam. Order your dream pool now. Expect it to arrive in about 6-8 weeks. Level your pool site while you are waiting for your pool to arrive. If you have anything to be mad about, be mad at COVID and the lame people not wearing masks or getting vaccinated so we can all get back to "normal".”

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Posted 3 years ago

“Very user friendly site, good prices snd promo delivery”

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Posted 3 years ago

“This company is far beyond amazing. I purchased a pool from them 15 yrs ago and it is still up and running. Thanks to Jay and his staff for their unconditional assistant on helping me. They CARE. I will share FamilyPoolFun to friends and family for their pool needs”

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Posted 3 years ago

“they opened the sale of a particular item for a short time frame and let me know when to order, which worked well!”

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Posted 3 years ago

“They will steal your money, refuse to speak to you, hang up on you, use Profanity when you are trying to get items you have paid for. I ordered and paid in full for a salt water chlorinator 10 months ago ($700) and they act surprised when I am upset . Craziness. The reviews on their “ ad” page are lies. See the BBB complaints.”

FamilyPoolFun 1 star review on 16th July 2021

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Posted 3 years ago

“Needed and saw the steps they were reasonably priced we received any pet me and they are perfect”

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Posted 3 years ago

“Without doubt the very worst customer experience”

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Posted 3 years ago

“May 1st I ordered a pool after talking with Jay the sales guy that says online that the pool was in stock. “Will be about 8 weeks.” I was fine with 8 weeks. A week out from our 8 week deadline I send a message requesting confirmation on our delivery. Jay: “They are saying more like the end of July.” Wait….what? The pool I ordered was in stock. So I call and of course Jay won’t get on the phone. “They don’t return calls. You’ll need to message their support system online.” Ok. No…..response…..from …..any…..of…..my…..requests. SERIOUSLY!!!! So Jay can return my phone call when I want to purchase a pool but can’t call me when I have questions about my order. Not even a return message back from their support people after my inquiries. People this is not how a business should be run. This is fraud. If you sell something that is “in stock” it shouldn’t take that much time to deliver. I literally cancelled my here from this company and ordered a pool from Amazon and received the same think in less than a week. DO NOT ORDER ANYTHING FROM THIS COMPANY. THEY WILL LIE TO YOU!! I think a one star is too high of a rating for this place. If you are still waiting for your purchase I would seriously consider canceling your order.”

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Posted 3 years ago

FamilyPoolFun is rated 2.2 based on 156 reviews