“I ordered 3 weeks ago.still no delivery!!! My wife ordered 12 varsity jackets just 7 days ago.im sure it'll take at least a month or longer. I'll wait it out.if not received within a month I guess I'll try a refund.SMH!!!”
“I had an abysmal experience with Fansidea that left me utterly disappointed and frustrated. Their customer service was beyond appalling, and their promise of providing a mock-up before the production of my order was a complete farce.
Prior to placing my order, I specifically requested a mock-up to ensure the accuracy of the product. The customer service representative assured me on December 8, 2023, that after placing my order, a mock-up would be sent for confirmation within 24 hours. I diligently followed their instructions, providing my order number promptly, but alas, silence ensued.
Despite my repeated follow-up emails inquiring about the mock-up, there was not a single response from Fansidea. Shockingly, on December 18, 2023, I received an email notifying me that my jacket had already been shipped! To add insult to injury, a mere four hours later, they had the audacity to reach out, stating they could help alter the mock-up – an offer that was rendered utterly useless since the package had already been dispatched.
This lack of communication, their failure to adhere to their own promises, and their blatant disregard for customer satisfaction are utterly unacceptable. The negligence displayed by Fansidea's customer service team is inexcusable. Their actions demonstrate a clear lack of professionalism and a complete disregard for customer concerns.
I strongly advise against using this company for any purchases. The level of incompetence and disregard for customer needs is simply intolerable. Save yourself the hassle, frustration, and disappointment by steering clear of Fansidea. They have lost a potential 47 additional jacket orders and any positive recommendations from me.”
“I've been trying to get clarification so I can proceed to place an order and there has been and extreme lack of support from their team. I wouldn't recommend this company, if they can't communicate properly and efficiently how can you expect a quality product.”
“Never did receive my order. Customer service is non existent. Phone number is a hoax. Kept sending bogus emails of made up tracking. DO NOT BUY from them”
“Besides the fact that is company is overseas,and everything is handmade,they responded to EVERY Email.My order took about 3 weeks to arrive. Customer service is better than some American companies.Will do businesses again!!”
“Never during purchasing does it say it’s coming from overseas. Shipping is the worst. Advertise 10 day shipping after processing, it’s now day 8 and it hasn’t even left the country of origin. Tracking is the worst, updates with information nobody understands. Going in circles. Received an update yesterday “Transfer to Airport of Origin” and today “Reached Airport of Origin”. Where exactly is this “origin”. Never again.”
“False advertising when item will ship despite expedited shipping being advertised, ordered something custom for a Halloween party that won’t get here in time and also hasn’t even shipped yet and won’t refund me. Reported them to my credit card company. Do not buy from this company. Awful.”
“The quality of the Jersey I ordered is very good. What was difficult was the length of time to receive the product 6-8 weeks) and the fear I might never receive it. I got in touch with your chat line and they kept me updated every few days. Thank you for that and for the cute youth jersey.”
“WARNING. FALSE ADVERTISING. MISLEADING SHIPPING TIMES. The website advertises 8 to 10 days shipping on Google. What they don't tell you up front is the jerseys are supposed to take 6 to 8 additional business days to make. I was Already Kinda upset after 20 days, but I still haven't gotten my order and Its been a month. I paided 50 Dollars for a Jersey with my birthday number on it and the word 'strange' in hopes to help speed start people's fitness journey at my Church.( because you can't be in your comfort zone when your making progress.) They messed up everything as I planned it. It's been over a month and usps doesn't even have my order. To make things worst they shipped through another company with poor reviews called "Pitney Bowes" that also has a one star review. I've read other reviews from purchasers who are still waiting after 2 months, products who shrunk, or products that were too big JUST USE THE AMERICAN SPORTS AFFILIATES WEBSITE AND GET QUALITY STUFF ONTIME.”
“THIEVES
It’s going into the second month and my order has not arrived. They sent two different tracking numbers that do not show the package in route. One tracking number is not even a USPS tracking number. Everytime I contact customer service (a chat bot) it just keeps saying the package will arrive in a few days”
“This company is terrible! Do not use, they are a scam. I ordered merchandise which was suppose to arrive 8-10 days. 32 days later I don’t have it and you can’t talk to anyone to cancel. We still don’t have the mercy. Now we’ve missed the event I ordered these for. Buyer beware.”
“Caveat Emptor!
Because I failed to read the reviews, I have the same exact issue that previous customers listed. All the emails appear automated and no one answers the phone number: 1-888-360-8899. FCC should shut the site down.
Do NOT use this company.
This company gets NO STARS!”
“I am fighting with this company now to get my order. Their site says 7-9 business days for processing, so I contacted them after this time frame....just to find out they never started my order. The representative said she would put a rush on the order, and I asked them just to cancel the order. I ordered this under the assumption it would take the time frame listed on their site, and was told this is a busy production time for them. I also paid for rush shipping. They stated they would cancel my order but there was a $20 restocking fee. I asked them what they were restocking because they had just told me my order was never started. No answers, can not give me a date of completion, was basically just told you will get it when you get it. This company is not USA based, they are located in Hong Kong. BUYERS BEWARE! This is a fraudulent company!!!”
“For the price, it’s very cheap looking. Polyester. The letters on the back look cheap, poor sewing job. Definitely not worth $50+. It was $50 b/c they charge for everything, front, back, numbers, etc. The jersey itself is worth about $5. When I tried to add a pic to this review, it wouldn’t let me post. SMH. Do not order from this Polyester Palace.”
“PLEASE DON’T ORDER FROM THIS COMPANY. THE REVIEWS ON THEIR SITE ARE FAKE! I ordered my jersey Sep. 16, or was suppose to be delivered 8-10 business days, now it’s October 3rd, haven’t received anything. They don’t answer the customer service phone line, the quick chat don’t answer right away, and the emails are a day between response. I requested to cancel my order and get a refund, but I have to pay a $20 restocking fee because the order had already went into production and it’s“customized”. That’s bull and bad business practice, I responded that shouldn’t have to pay for anything because if my order was under production, it would’ve been here by now. Please, don’t order from this company.”
