“Paid six pounds roughly for one weeks trial . Didn’t suit me so was going to cancel within the 7 days . On day five 38,75 was taken from my acct and they will not refund it. It is a total scam as I never had time to cancel and I have wrote numerous emails but it’s just churned out script repeated each time u email them. I will keep trying as they are doing this all the time judging by the bad reviews of them taking subscriptions and not refunding . They should be stopped and we should be protected by law against what these people are getting away with .”
“If there was a minus 1 I would give it. The app is horrible, I had a 3 month subscription used it for a day and they refused to refund my money. Do not waste you money on this horrible application/ service, better to use something like Noom which is a real good weight loss application.”
“I was offered a free trial and immediately with the hour saw that £6.93 was taken out. I hadn't even signed up for a subscription, as I wanted to try it first, but already had notification that various amounts would be taken out within the follwing weeks. I reported it to the bank that money was taken out without my permission, so they have opened an investigation. The unauthorised withdrawal came from United Arab Emirates.
Completely lost my trust in Fasteasy.”
“Alerted my credit card to monitor my payment. I will not do business with you. My app was already blank and knew something is wrong. Your reviews stink and I can see why. Make sure my information isn’t used, scam artist get reported to the district attorneys office and social media.”
“The App is great if fasting is for you.
However the customer service you receive is appalling. I was no longer able to use fasting as a diet option so uninstalled the app. Today I was charged £53....a renewal fee!! No email to remind me a renewal was coming up!!
Having explained my situation and asking for a refund. I was met with zero empathy and a dream of automated responses that's didn't listen to my individual case just banged on about policy.
Such a shame that a great app is let down by such poor customer service.”
“I am so angry with this app
the customer servis is so bad and disappointing,for unwanted subscription 42 $ decresed from my account
It means theft and rubbery”
“Cancellation didn't go through. Got charged for an extended period. I sent in the cancellation online, 2 days prior, only to come in and see it didn't register. Then within 5 days of the automatic renewal ( a reasonable time) I requested the refund for them to tell me no. The even offered me a full year subscription. Seems kinda odd they rather provide a full year of free service for a misunderstanding when they fighting me for a 3 month plan.”
“when i signed up for three months @25.99 I only then see that this also signed me into a further three months @65 per month ! I immediately cancelled the subscription and deleted the app i wrote to customer service for a refund of 25.99!as i am not using the app as i no longer trust their billing methods. they offered me free subscription for one year but trust is gone with their marketing and subscription practices. no refund no app disgraceful ! From your reviews below I may also keep an eye on my visa card for future attempts”
“Es un ROBO, me estan cobrando demas, son unos sinverguenzas, en la web hay mucha gente reclamando por lo mismo. 4 cobros en menos de una semana, yo solo contrate el plan de UN MES, y me siguen descontando de la tarjeta, hay incontables reclamos, son una estafa.”
“The app may be great, but the customer service is absolutely terrible. The company bottom line is more important than doing the right thing. Their policy is so stiff that they refuse to refund a payment (that should never have been taken) so that a single mother can provide the necessities her baby needs. There is apparently no room for compassion when it comes to the needs of a child. Instead of choosing to help, they offer an entire year's access free like that is going to pay for formula now. Note in the emails how they keep offering a year of free access instead of helping a child eat.”
“Made the initial purchase on Wed, Apr 24, 8:15 PM CST, but immediately retracted the purchase and requested a refund on Wed, Apr 24, 8:23 PM CST.
This is less than 10 minutes. In no manner did I utilize the service nor create an account. In no manner did fasteasy.io present me the refund policy prior to purchase. In my opinion, this practice of not giving entire details prior to purchase a scam. Thankfully, and hopefully, my account subscription was cancelled and the account was deleted.
Based on their "policy" and communication, I suspect their reviews are bots and fake to skew their horrendous policies and practices. I encourage *anyone* and *everyone* to stay far away from fasteasy.io.
I'm out $25.99, unfortunately, but will monitor my credit cards exceptionally close for any further charges from fasteasy.io.”
“I completely agree with all the negative reviews!
I signed up and paid for FASTEASY IO via their website and downloaded their app on my iPhone, opting for a paid subscription. Honestly, I barely used the app as there are much better options available, and I assumed the subscription would simply end.
However, I was shocked to find that they continued to deduct subscription fees! It's impossible to cancel the subscription directly through the iPhone like you can with most apps. This seems to be part of their scheme, as they likely bank on customers not checking their web accounts, assuming it would be linked to their phone subscriptions.
After contacting their customer support, I felt they were already aware of this issue and were exploiting this loophole for profit. Given the other complaints I've read, it seems I'm not alone in this experience.
In short, there are far better, more transparent apps available directly on your phone.
FASTEASY IO? The IO stands for I Overpaid and I'm Owed. Beware of this scam!”
“I asked for a refund in less than an hour. Rejected due to their Refund Policy. The offer was 16$. Been charged 25$!
I discovered how crook was their tactics. Do not buy ii”
“I tried this app for the introductory period at 11.99 and payed with my Apple Cash. I tried canceling after my first week and was not able to. The cancellation function was not accessible. Now they are trying to withdraw payment every couple of weeks. I’ve reached out to customer service but get no answer. Pathetic business, don’t do business with them. Their are plenty of apps that don’t have to be deceitful to stay in business.”
“Scam artists - watch out and don't sign up
The app is essentially a glorified timer - it looks nice and shiny but in reality it's clunky, pointless and over promises!
Not only that it's a whopping £30.99 per month!!! I literally cannot believe they have the guts to charge so much for something so basic. I have never seen anything so brazen from a company before. It's a complete scam in my eyes and once they have you signed up on the offer then there is no getting out of it.
I contacted the customer service team for a refund as the app does not deliver and the sign up ads are misleading. They just chucked the T&C's at me and said no sorry we are keeping your money. Greedy. If the app was genuinely successful then for the few people that complain surely a refund is possible? However, I imagine everyone complains once they see the monthly costs come out of there account so they don't refund anyone as otherwise the app would make no money. Very greedy and very unethical. I feel sorry for vulnerable people out there who sign up for this stuff and are scammed by a company like this.
Also watch out - the app does not log itself in your apple subscription section so easy to miss it! Another deceptive way for them to take your money and keep taking it.
Who knows how they have good reviews written - reading them they seem fake to me as no one writes a review that mediocre unless they are paid or given something for free.
AVOID!!!!”
“I loved this app a year ago. They charged me for next month- would not refund but did offer a years subscription. Came back to use it again, nothing but problems, no CS, only auto responses, and NOW TODAY- I have to login, they don’t recognize my PW and want access to my email account??? Never. I’m Done. Definitely a Scam!”
