Fastway Couriers Ireland Reviews

Name: Fastway Couriers Ireland
Rating: 1.12

1.1 Rating 575 Reviews

3 %

of reviewers recommend Fastway Couriers Ireland

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Metrics

1.1

Based on 575 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Fastway Couriers Ireland 1 star review on 2nd January 2025

Fastway Is Shite.

Fastway Couriers Ireland 1 star review on 19th December 2024

Anonymous

Fastway Couriers Ireland 1 star review on 7th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“An absolute disgrace. Stuck in Hawkesbay Dublin apparently since 25th January. I have emailed constantly and all I get is its a Customs issue. The greatest load of bull.”

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Posted 10 months ago

“I got an email from these telling me they tries to deliver yesterday. My son was working from home all day and nobody called to the door. I’m trying to contact them this morning - awful experience. No number to ring and the help desk referred me to a website operated by Chronopost - it’s in France and they don’t speak English. They replied to by query though by sending me. Link to fedex who have no know of my package. What am I supposed to do? So frustrating. Appalling service.”

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Posted 10 months ago

“If I could give zero I would. The absolute WORST courier company. I am baffled that other companies continue to use these? Another package "left at door" and never received. The money I have wasted because these guys are completely incompetent and cannot ensure they deliver a package to the receiver. No customer service - they're a disgrace.”

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Posted 10 months ago

“SCAM STAY AWAY Never received my package two times in two weeks and I live 5 mins from the Fastway depot, if they cant deliver to me, everyone else has no chance, wont reply to my emails, cant find a phone number.. somebody in the company open my package and liked what they seen and took it, its the only explanation. and I say to any company that wants to use them to ship there products, DONT”

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Posted 10 months ago

“Terrible service, impossible to contact their 'customer care team'. Would avoid at all costs”

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Posted 10 months ago

“Delivered a paperback book in a paper bag by throwing it onto the garden over the wall in the rain - book now damaged beyond repair. We were homoe so they could have rung the bell.... Unbelievable poor service.”

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Posted 10 months ago

“The company is a mistake. My parcel was lost. I've been waiting for almost 4 weeks. No contact. Do not use this company to send parcels. This doesn't even deserve 1 star.”

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Posted 10 months ago

“Absolute joke of a delivery service. Been waiting 25+ days since it arrived in Ireland. Sent 2 emails and have gotten no replies. AVOID AT ALL COSTS AND AVOID THE COMPANIES THAT USE THIS COURIER.”

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Posted 10 months ago

“They have had my parcel for almost a month now (according to the vendors) and absolutely no communication as to where it is and when it will get to me. Their tracking system and their customer service is also non existent. I will avoid in future, and also avoid companies that use them. They will soon wake up when they lose money.”

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Posted 11 months ago

“This company is a joke. Received an email to say the parcel was delivered but it was not. It's been 10 days and their only response to my email is to tell me it has been delivered. There is no customer care phone line and their support chat only operates for a couple of hours a day with huge wait times. They could not be less helpful if they tried.”

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Posted 11 months ago

“A truly shockingly terrible company. A really terrible company. I shudder anytime I now see this crowd as the couriers for any order I make, to the point I know contact the seller, and won't make a purchase if they use Fastway. Guaranteed to be a few days, if not weeks late, and that's if you recieve the item at all. I see they're getting 5 stars on Trustpilot, which can only be explained that they are paying for the votes.”

Helpful Report

Posted 11 months ago

“"This company is absolutely the worst; they deserve zero stars. I spent four days waiting at home for my parcel, only for it to never arrive. When I contacted customer service, they explained that they couldn't access the building. There was no phone call, and no one even rang the bell."”

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Posted 11 months ago

“This company should be shut down,& if not they should be investigated & there drivers should be given a drug test”

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Posted 11 months ago

“I figured they could not get any worse and yet they proved me wrong, again. Hopeless does not describe this company. Worse still they have gotten worse over time. You used to be able to contact them, by phone, no it is online, takes forever and useless.”

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Posted 11 months ago

“Terrible service, totally incompetent. Customer service practically non-existent. Save yourself the headache and use a different courier.”

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Posted 11 months ago

“The worst company, never delivered on time, Customer service doesn’t exist.”

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Posted 11 months ago

“every thing, no tracking service no communication what so ever how suppliers keep using this service is beyond me , if im buying anything on line again and they use this sevice , i wont purchase the item , joe”

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Posted 11 months ago

“Absolute joke of a company, a week later and still don't have my parcel”

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Posted 11 months ago

“Avoid at all cost this company should not be trading.One of my suppliers use them always problems.We are 16 miles from Galway and their next day delivery could take 3 to 4 and on one occasion a week for delivery.Cannot contact by phone wonder why and tracker totally unreliable.Looks bad for any company using Fastway OR SLOWWAY.”

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Posted 11 months ago

“Don’t touch this company dreadful service No contact number Franchise business model all you need is a white van and they will stick a Fastway logo on the side Job done!!!”

Helpful Report

Posted 11 months ago

Fastway Couriers Ireland is rated 1.1 based on 575 reviews