Fastway Couriers Ireland Reviews

Name: Fastway Couriers Ireland
Rating: 1.12

1.1 Rating 576 Reviews

3 %

of reviewers recommend Fastway Couriers Ireland

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1.1

Based on 576 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Fastway Couriers Ireland 1 star review on 2nd January 2025

Fastway Is Shite.

Fastway Couriers Ireland 1 star review on 19th December 2024

Anonymous

Fastway Couriers Ireland 1 star review on 7th December 2024

Anonymous

Anonymous // 01/01/2019

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“They are impossible to get on the phone. Customer service is non existent. I’d much prefer to deal with DPD or A Post. Would not recommend to anyone.”

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Posted 1 year ago

“Only reason these incompetent clowns get a one star review, is there is no option for a -10 star It’s going on for years now , nothing but appalling service , I don’t use them , but some sellers do for some strange reason”

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Posted 1 year ago

“Two books were ordered. Two were listed as delivered. One was left in my post box. The other was 460 pages. It was not delivered. It of course would not fit on my post box. I looked outside all around. I guess the driver just dumped it or kept it.”

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Posted 1 year ago

“I have received many items through their service. Not one item has ever arrived without some problem. Not one item has actually arrived at my door. Always left somewhere else. Never given time to even answer the door. It is pure luck whether that I have received my parcels at all.I spend a lot of my time at home , rearly out of my house, it makes no difference. I will always avoid this service if I can and go to any other delivery courier.”

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Posted 1 year ago

“Utterly appalling service. Tracking showed package as delivered which was not. Uncontactable regarding the matter, no responses to emails or their so called support function. No response when escalation to management sought. Avoid at all costs!”

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Posted 1 year ago

“Absolutely terrible service. No possible way to speak to customer care. Parcel nowhere to be found on my property or with neighbours or even at a local shop! I called them all and searched everywhere. No response aside from tracking says it’s delivered and signed. Worst courier service I have ever experienced.”

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Posted 1 year ago

“I didnt get my parcel from fastway they have it since 2nd April and they keep telling me on tracking they cant find it”

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Posted 1 year ago

“I waited at home all day expecting my delivery but again fastway delivery left my parcel somewhere else, didn’t make any attempt to contact me nor did they even bother to tell me where they had left it. The tracker states that a signature was obtained, but I have no idea who that was because I live alone and it certainly wasn’t me. This is not the first time either. No customer service either, there should be regulation on this industry. They are shocking.this all occurred on the 31/03 and as of 04/04 and after following up twice with their online query submission I am being ignored”

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Posted 1 year ago

“The worst courier service I have ever used. They have repeatedly said they are attempting to deliver my parcel, yet they haven't arrived at my house once. They then said they are having difficulty finding the address (I have provided further instructions of how to reach) - they have made no contact when trying supposedly having difficulty finding the address, despite saying the would. They then said they have had issues with their van, just making excuses. The parcel has been out for delivery every day for the past week and they have yet to make contact with me to try and resolve. I have been in contact with their customer service and they keep saying it is out for delivery and no issues have been reported by the driver. The service is just abysmal. Will never use again.”

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Posted 1 year ago

“If you are a courier company, you have one job… to deliver. These guys not only don’t deliver, they forge your signature and don’t have a helpline to contact them on. They send you an email and pass the blame onto the supplier. 5 out of 6 times I’ve had the misfortune of this shower, I’ve had no delivery.”

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Posted 1 year ago

“The worst most unreliable (so called delivery service) I dont know how they are still operating.”

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Posted 1 year ago

“I would leave a minus rating if I could. In my experience this company are careless, chaotic, shoddy and mendacious. They say they've delivered when they haven't. Then they lie again and again and hide behind pseudo-customer care. They are inaccessible and deliberately slippery. I cannot understand why any legitimate company would use this courier. Pure horror and no comeback at all. AVOID”

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Posted 1 year ago

“Why do I have to give them 1 star?? This is the worst courier company in Ireland. Has anyone seen how bad their Google reviews are? Rating of 1.5 from over 2000 reviews...shocking. Somehow they appear to have locked Google reviews so you're unable to review them there, I didn't even know that was possible. When I tried to track my parcel there was a list of their errors and where my parcel had been and then it said returned to sender. Never any attempt to contact me. I used their chat button onsite but apparently no one bothers to monitor their whatsapp account and there's literally no other way to contact them. Oh...unless you count their phone number where there's a recorded message referring you to contact them via their website! So yeah, my son didn't get his birthday present. Thanks Fastway...nice one.”

Helpful Report

Posted 1 year ago

“They said no one was in which was a lie just didn’t bother delivering it.”

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Posted 1 year ago

“Awful service. Unreliable, and the support team shrugs you and tell you to wait one more day without giving any clear updates, information or clarity on the process. Would not recommend, and I'll avoid purchasing goods if the companies use fastway as the courier”

Helpful Report

Posted 1 year ago

“Fastway is not a good company I am still waiting on a parcel as they said my address was missing some details I gave them the details they wanted znd still waiting not good enough”

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Posted 1 year ago

“The worst courier company I have ever had the unfortunate experience of dealing with, driver marked my parcel as delivered when it wasn't, after a week of emails trying to locate it eventually it was found in a grey bin at another premises nowhere near my postal address, absolutely appauling customer service, no cares given if you get your parcel or not will never buy of beauty bay again just so I never have to deal with this courier company again!! please take my advice DO NOT USE!!!”

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Posted 1 year ago

“I am having ongoing issues with Fastway and struggling to get them resolved. I have an outstanding package from early December 2022 that has just not arrived. Called to Hawkes Bay twice to follow up and nobody seems to know anything. I was initially told they tried to deliver it but couldn't and later told that it never went out for delivery as there was no phone number attached (I buy online all the time and never had this issue before). The online customer service has gone dead, despite numerous emails requesting updates. This week again I have had the pleasure of not having a package delivered on time. I have been assured it was out for delivery on Wednesday (it's now Friday and no sign). Is there a way I can OPT OUT of dealing with them , or choose another courier? This company should not be in business and the service provided is shockingly bad. If the only way to assure you get your package is by calling daily to the warehouse (30 mins drive from my home) what is the actual point in ordering online? No phone line makes it all the more frustrating trying to resolve the inevitable issues.”

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Posted 2 years ago

“Disgusting service will never have any dealings with them again nor will I buy from anyone using them unless I collect myself”

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Posted 2 years ago

“Unbelievable service.. Tracking said my parcel is had been delivered but it clearly hasn't. Its unfortunate that Asos use them as it definitely puts you off ordering from them because of how awful their courier service is. 😡😡, no stars should be a. a option.”

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Posted 2 years ago

Fastway Couriers Ireland is rated 1.1 based on 576 reviews