Fastway Couriers Ireland Reviews

Name: Fastway Couriers Ireland
Rating: 1.12

1.1 Rating 576 Reviews

3 %

of reviewers recommend Fastway Couriers Ireland

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1.1

Based on 576 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Fastway Couriers Ireland 1 star review on 2nd January 2025

Fastway Is Shite.

Fastway Couriers Ireland 1 star review on 19th December 2024

Anonymous

Fastway Couriers Ireland 1 star review on 7th December 2024

Anonymous

Anonymous // 01/01/2019

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“The delivery driver phoned my partner's mobile and shouted down the phone "delivery!" Before she could even get a word out, she told the driver she would be down right away. She left the apartment straight away and hopped in the lift, before the lift even moved the delivery driver started buzzing the apartment phone which I answered. In the most rude aggressive and sassy tone he shouted down the apartment phone "delivery!" To which I simply responded "my partner is on her way down to you, I'll buzz you inside". When my partner exited the lift her parcel was laying on the floor and the driver had gone, there could have been any number of valuable items in the parcel and he just threw it on the floor and left, we didn't even have the chance to inspect the parcel before accepting it from him because he threw it on the floor and left. I phoned the driver to address this with him directly but he got so aggressive with me and threatened me going so far as the state that he "knows where I live" I sent a message to fastway and all they said was sorry for any "inconvenience" My personal safety in my home was threatened by your employee, that is more than an inconvenience. Terrible service. Terrible company. I will be avoiding any business that uses this delivery service.”

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Posted 3 years ago

“The worst courier”

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Posted 3 years ago

“Oh my god if I could give zero stars. My full and genuine address including eircode was not clear enough for them. They emailed me, I gave them my full address within 5 minutes. No reply. 2 days later the tracking still said address query so I sent it again, no reply. I contacted the company I was purchasing from who also passed on my address again to fastway. 4 days later I got a reply from Pamela in fastway, the first person who had contacted me, apologising for the delayed reply and informing me my package had been returned to sender. 🤦🏼‍♀️ They are morons!!!!!!”

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Posted 3 years ago

“I wish I could give 0 stars, They are the worse courier service in Ireland. Ordered 2 packages from Smyth's both went return to sender. Eircode and number on order didn't bother their backside delivering. we don't live in a rural area. No way of contacting them to what's going on or try fix the issue. Every order I have had with them has always had a problem.”

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Posted 3 years ago

“Rudest driver come to my house. First rang me and wouldn't take my postcode and then arrived at the door saying we put the wrong address and that we are in the wrong place. No good. Wouldn't even give a star.”

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Posted 3 years ago

“SENT PARCEL TO CUSTOMER VAGUE TRACK AND TRACE INFORMATION NO CUSTOMER CARE PHONE NUMBER, CLICK AND GET AN AUTOMATED RESPONSE FROM ROBOT ON THEIR WEBSITE SOMEONE WILL GET BACK TO YOU IN 48HRS, NO GOOD TO ANYONE IN BUSINESS IN THIS DAY & AGE”

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Posted 3 years ago

“So furious with Fastway. They never used my eir code which was provided but used coordinates instead and delivered my parcel to a house 3 miles away. I only found out when I contacted the company I bought from. Not good enough Fastway”

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Posted 3 years ago

“ordered a part from an Irish company in Donegal instead of my usual UK one they shipped the part on the 15/01/21 and said I would have it on the 18/01/21 we are closing now at 4.45 on the 19/01/21 and it still hasn't been delivered. they don't have a phone number or an email address and there on line help need a lot of help I think the staff manning it are special and not I a good way, I have told this Irish company that unless they can find a better courier I will never order another part from them, Rubbish service and no customer service don't ever use this company”

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Posted 3 years ago

“Dumped my goods at the wrong address and then refused to take responsibility for the mess, refering me back to the sender. At this stage, if you cant find someone via a full address, eircode and a phone number just in case, then its clear you dont care regardless. 10th rate, amateur service. Avoid.”

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Posted 3 years ago

“Waiting for a parcel that’s been with the ‘courier on its way’ for a week now! My house is 12km from the shop! Must be taking the Long Way round??? How is this not policed???”

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Posted 3 years ago

“Extremely bad service. Someone's package was delivered to my house there was two labels on the package one from a parcel I was waiting from but it wasn't my package it was another persons. Still waiting a week for someone to pick up the person's package they left at my house after mulitlpe requests to pick it up what's worst is I've asked 4-5 times where my package is and the customer service agents keeps ignoring this part of my message or not responding. Customer service not acknowledging your package is missing is unbelievably ignorant. Do not use this service if your sending parcels to family, friends or if your a small business who can't afford to replace missing packages because you won't even get an response from the company.”

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Posted 4 years ago

“I live in an apartment block and I noticed that Fastway couriers leave the parcels in a common Area, on the floor, in front of the post boxes where a random person can take it! FastWay couriers- don’t be lazy! Come back if we are not home and can’t collect the parcel. We pay for your service!”

Fastway Couriers Ireland 1 star review on 7th January 2021

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Posted 4 years ago

“FastWay - what a disgrace of a company! False updates on orders, undelivered orders, keeping parcels in depot for weeks, my best advice is to avoid them...”

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Posted 4 years ago

“Stole too parcels that were not for them. Held them in their depot and now refuse to return them because they are too busy. No way of contacting them directly just ignored emails and a driver saying head office won't let him return to the depot. Shambles of a company. Even when avoid using. They just take other courier companies parcels!!”

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Posted 4 years ago

“Horrendous company! Must be investigated for it’s told unprofessional operation! I didn’t think it was possible in this day and age to be soooo incompetent. Will never buy from a company that uses fastway for delivery!”

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Posted 4 years ago

“I had a parcel sent from Waterford and it was held for over 10 days in their depot. The parcel was "missorted twice" and the "gift box" came damaged. Unfortunately there is no way to contact them. They have no care.”

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Posted 4 years ago

“I booked a parcel colletion via the Parcel Connect website for 7th December and received an email confirmation. I began to email 'support' after 8th December when the parcel wasn't collected. There is no phone number anywhere for them and the website says they are linked with Fastway couriers, who also don't have a phone number. I had to send the parcel by An Post on 11th December. On 12th December, when my tracking code still said 'not collected', I received a reply from Fastway Support to one of my emails blatantly lying, saying that the parcel had been collected on 11th! It's actual theft of people's money and I don't think they exist at all. It's just a professional scam website. DO NOT USE.”

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Posted 4 years ago

“I have been dealing with garret from clondalkan fastway and the service ir above and beyond by him in the area. I've had deliveres and refunds handled with complete professionalism and kindness. Couldn't recommend FASTWAY in clondlakin garret. Absolutely amazing service.”

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Posted 4 years ago

“A truly desperate service, it's a shame companies cannot be fired for not providing a service. Over €500 worth of presents from 3 different companies have all gone missing with Fastway. I've been on to customer service and they are simply terrible, giving replied saying we didn't get your parcel..yet they delivered one package of a mutli package. Business need to be very careful and simply AVOID using Fastway. It must be costing them a fortune, I've had orders resent and they still have not arrived 3 weeks later when I'm paying for a express delivery. Shocking and something needs to be done about this in the corporate section of Fastway!!!!”

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Posted 4 years ago

“Do Not use this company. Worst couriers in Ireland. Because my parcel had no eir code on it, it sat in the depot for a week. No attempt made to contact me or sender. Still have not received the parcel after 11 days (Dublin-Galway). Update on tracking says its been delivered... But not to me.... No contact from the driver as to where it is. Unprofessional and a disgrace. I would leave zero stars if possible...”

Helpful Report

Posted 4 years ago

Fastway Couriers Ireland is rated 1.1 based on 576 reviews