Fastway Couriers Ireland Reviews

Name: Fastway Couriers Ireland
Rating: 1.13

1.1 Rating 509 Reviews

3 %

of reviewers recommend Fastway Couriers Ireland

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Metrics

1.1

Based on 509 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Fastway Couriers Ireland 1 star review on 6th October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“6040324996531 Hi this is your driver from fastway courier due to unforseen circumstances we will be doing deliveries at X4 POLICE STATION @12h00. ‼️PLEASE KEEP TIME ‼️KINDLY BRING ALONG YOUR ID OR TRACKING NUMBER FOR IDENTIFICATION. THANKS I wont be able to go to Extension 4 police station. The parcel must be delivered at my door as per instructions from Shein. The driver, contacts 0698838532”

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Posted 6 months ago

“Awful service. They email to say they tried delivery but haven’t even been! Avoid.”

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Posted 6 months ago

“Fastway are the worst delivery company I've ever had to deal with. I was at home yesterday morning waiting for delivery I got a text to say that parcel has been delivered but it wasn't at my address,I contacted costumer service which no help parcel was delivered to someone else's house. This is not the first time I have had problems with delivery at Christmas someone else's parcel was thrown at the glass of my front door and when I called the driver back he had my daughter's package on the front seat beside him.Useless morans.”

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Posted 6 months ago

“Lied about delivering to my house and then said check neighbours I have cctv so now for a fact they never attempted delivery.”

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Posted 6 months ago

“Waiting on parcel since Wednesday, driver could not find my house even with eircode. Terrible response with live chat.”

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Posted 6 months ago

“The response from Fastways when my parcel didn't arrive and the tracking number is showing that it is at the Limerick sorting hub... this is actually pathetic: Hi I have investigated this shipment and it appears to have been misdirected within our Network and we haven't been able to locate. If you contact your supplier they will arrange next steps with you. Apologies for the inconvenience caused with the delay Let me know if I can assist with anything else”

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Posted 6 months ago

“I have never had a good experience with Fastway. I purchased good from Sports Direct and second time they said the delivered and they have not . The only company that can rob you in plain sight and not get arrested for it.”

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Posted 7 months ago

“Stay away from this cowboy company. I’ll explain how this company operates below. First, They lied twice about having attempted two times to deliver (email saying that delivery was attempted). I was at home all the days. The customer service is a total joke and has no useful information. The first alleged delivery was Tuesday. I eventually got it Saturday (the first actual attempt to deliver). I spent quite a while speaking with a very normal Fastway driver today. He explained how the company works. They are totally disorganised. The driver’s van gets loaded with an impossible number of packages and any the cannot deliver they designate as “attempted delivery” on their app, making it look as though the customer is at fault. This is not the driver’s fault. It is company policy. Apparently the company does NOT have an app. or equivalent, to optimise a route so the driver must find one at his/her own expense. And these apps. don’t do a good job. There are other sloppy, inefficient things that happen. I won’t bother listing them except this one. When the driver scans the Fastway barcode on the package, the eircose is NOT an assed to their simple app. They need a new App. and new management or ownership just for starters. Terrible company.”

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Posted 7 months ago

“1 of the worst Couriers company going ,lies after lies , 1. saying could not find my address, which they have ,and postal code and my phone number. 2 but they said they put ,a card in the post box , saying they could not deliver, got no card.how could they put a card in my post box, if they could not find my address. Unreal”

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Posted 7 months ago

“Fastway have to be not just the worst delivery company in the entire country,but possibly one of the worst businesses overall. They must have a full time team writing fake 5 star reviews on their behalf. Their service is so bad it's no wonder it's almost impossible to get in contact with them, I doubt they could hire enough customer service agents to cover the complaints about their abysmal service. Tracking is woeful. Packages are never delivered on time. They have a standard "attempted delivery" notification, you could be sitting on your doorstep waiting for them and it would still register as an attempted delivery. But that's when it suits them, miraculously the "left at safe location" notification shows up when they supposedly deliver packages behind plant pots, even though there are no plant pots to be seen and the doorbell cam shows nothing. I make a point with every online retailer to find out who the delivery company is and if I get feedback that it's Fastway I cancel my order. Unfortunately the odd one slips through the cracks and every single time there is an issue with delivery. AVOID THIS USELESS SHOWER AT ALL COSTS”

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Posted 7 months ago

“All the reviews are 100% true. I have lost 2 parcels with the same company i don’t even know why its still up and running. Customer service cant even solve an issue but just go quiet on you. Very pathetic service”

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Posted 7 months ago

“This so-called delivery company are liars. They say they've delivered a package when they haven't, and their customer service is awful. They can only be reached by chat, and the morons they have manning their chat lines disconnect without even attempting to solve the issues. This company consistently lies, are virtually impossible to communicate with, and have no ethics or morals about misleading their customers. Do not use them!”

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Posted 7 months ago

“When you're ordering online, don't just blindly hit that 'purchase' button. Take a moment to grill the retailer about who they're entrusting your package to. And if they have the audacity to mention Fastway, shut it down immediately! Those useless pack of fools couldn't find their way out of a paper bag, let alone deliver a package on time. Countless times I've been left waiting, only for them to dump my stuff at some sketchy shop or, worse yet, hand it off to a complete stranger! Never again will I ever make a purchase where those stupid clowns are going to be involved. Fastway are thieves, taking money for packages they won't deliver!!!”

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Posted 7 months ago

“Too much delay .no response when we reach out them. They are not delivering on time. Better to go with other services.not recommend.”

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Posted 7 months ago

“I’m not even gonna elaborate on how bad this company is. Just read all the negative review, they are all 100% true. Never ever deal with this company, the chance that it will deliver your package is below 1%. Absolutely awful customer experience!”

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Posted 7 months ago

“I'm now waiting a month everyday theyr saying loaded on van then can't deliver noone here and I am here 24/7.. I can't get a refund from very cos fastway saying they have the parcel fastway have no answerable fone u have to email.they are a disgrace.and to add insult to injury they are delivering to other people in the area 🙄 but obviously lost mine and won't admit it”

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Posted 7 months ago

“Nothing but lies! Got emails at 5am saying they tried to deliver! 5am! We have CCTV and there was no delivery van. Then today, got an email to say item had been delivered. It had not! No delivery van seen on CCTV. This company consistently lies. They are impossible to contact. A very shady company in my opinion. No not use them!”

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Posted 7 months ago

“Avoid at ALL costs! Always late and lie about attempted deliveries. Impossible to contact and email customer care links all broken. In short a disgraceful company!”

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Posted 7 months ago

“How are companies still using Fastway??? I don’t understand. Yet another package gone missing. Says signature received and delivered but no sign of it. The couriers regularly lie so I can just assume someone wanted to finish early for the bank holiday but make it look like they finished their deliveries. At least this time the lie wasn’t ’attempted delivery’ which I guess makes a change. How are they still in business…”

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Posted 7 months ago

“My third time being told an attempted delivery was made. totally ignoring the fact that I was home and have cctv which shows no attempted delivery was made fastway cannot be contacted and their online chat either cuts you off or ignores your queries So. fastway get your property and real use they have too many deliveries but won't email you about a delay. instead they pretend that they tried to deliver and fob it off on the customer, it's a tactic used to show they always deliver andbits the recipients fault if they don't. So... they put up a customer not at home status and ignore your property being kept for days on end in their depot to sell a false image of competent practice”

Fastway Couriers Ireland 1 star review on 15th March 2024

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Posted 7 months ago

Fastway Couriers Ireland is rated 1.1 based on 509 reviews