“I couldn't see through the lenses I ordered. I returned them, I proved my prescription was correct, I had a frustrating phone call with their manager, I argued and argued that what I wanted from their lenses is to be able to see with them in....they do not budge. DO NOT buy from this company, they are scammers.”
“Do not buy from this company
Orders for the first time as my local optician closed
Lense came ok but one set the lenses split within a few mins of putting in tried 2 in the same eye
They have tried everything not to refund or replace them
KEEP AWAY”
“I placed an order, and it took them 2 weeks to send me an email saying they could not fulfill my order. I had been waiting for replacement contacts the entire time and the horrible turnaround time for a cancelled order is absurd. Also, as of 12/28/2022, they no longer ship to the US.”
“Fast delivery genuine product but that's where it ends, glasses case crushed on receipt, glasses fine, frames lovely but lenses were terrible blurry, no anti glare coating which should have been in them, poor quality lenses. Love the frame so going to keep them see if I can get new lenses but would not use this company again.”
“DO NOT ORDER from this website
DO NOT ORDER from this website, I ordered 2 pairs of sunglasses from them, when my order came there was only one inside. I contacted them several times about the missing item, but was told over and over again there is nothing they can do, i am now out of pocket about £80 for an item I paid for but didn’t receive. They definitely need to work on their customer service skills.”
“I would not recommend using this company to anyone. I ordered my contacts on May 3, 2022 by the 26th I still haven't received them so I contacted the company and they told me they sent my order elsewhere and when I asked why and if I could get an refund they sent me an email with my address and stated that couldn't get a refund. So not only was there no reason for my package to be sent else where but they also robbed me. They are terrible and unprofessional. It is now June 6th and of course there has been no correction of my order in any kind of way, like no refund nor contacts.”
“PLEASE PLEASE AVOID THIS COMPANY…NO REFUNDS EVEN THOUGH THE ERROR WAS ENTIRELY THIS COMPANY!!!! I have been placing my order with this company for a couple of months now. I placed my order for my contact lenses and soon realised I had put on the wrong prescription. I admitted my mistake and choose to take the wrong prescription and ordered the right one. I then received the wrong prescription and it was at this time I called and the guy over the phone apologised and chose to refund me. He then told me to call back as soon as I am ready to place my order and he will send my contacts. I did this a couple of weeks later, and another advisor refused to send me my contacts unless I paid more money for shipping!! I explained the situation for over an hour and he refused and did not want to give me back my money. I now have no contacts or money and every time I call they say that they’ll investigate but no thing is being done.”
“Avoid these at all costs
Avoid these at all costs took my order with next day delivery. A week later no communication or delivery. I contacted them and they said oh these are discontinued you can buy the replacement ones for an extra £30.
Would of been nice to of been told after order not nearly a week later and only because I contacted them.
Now I have to wait a week for a refund and they could not care less”
“Utterly dreadful. Scammers.
They show prices on the web you can never get once you actually sign up and create an account. Once in theres no way to update orders without calling their sales team (that then try to upsell you). Theres no way of closing your account without "dedicated IT team support"
Avoid these guys like the plague.”
“Awful company. Paid 3 times for next day delivery, each time took over a week! Complained but didn’t receive any compensation so shopped around for another supplier. Lense store online are much better”
“Tried to cancel my order a few hours after online purchase. Immediate auto response saying items already dispatched. Contacted Royal Mail after tracking states “ waiting for collection from supplier. Called to complain to FGC “ customer service”! Same lies from very strong accent agent. Do not order from this company !!!”
“If i could give a minus i would. I am just getting over covid and so is my son, i am also disabled. I ordered contact lenses that i use all the time. I received them but did not open them but recieved on the 20th august. When i opened them the box was open and 2 contacts missing. I got in contact to be told they could do nothing about it and they was abrupt, on online chat that phoned me been abrupt and would not listen to what i had to say. They ket saying you order incorrect ones we can not refund. I said no I have not i even sent you my perscription these are what i order and use. They gotausive and shouting, i asked him to let me speak and explain, i cant get to a post office as covid. My son also as a chronic illness, we have no one. He was shouting so i told him to refund me. He was horrible and i got so upset. Its not a good time for us and i just didn’t need this. He then said return immediately and you will get a store credit. I said I don’t want to deal with this company anymore if that is how i am spoken to. I am still very upset at the way he was hosting at me.”
“I make order and im waiting for that like dunkey. And when i contact with company they told me they still waiting for staff because is off stock. But they forget told me about that.”
“Avoid. Bought a different lens solution after using Bausch & Lomb for 8 years as it was on offer. Turned out to be a knock off inferior product which is not fit for purpose. I made a complaint about the product after spending £50 with them and one week later have been ignored.”
“Order took over 2 weeks to arrive then on inspection Failed to supply an item i ordered and paid for.... Received no solution when i informed them, i requested to speak to customer care management, i received an email confirming an arranged time they would contact me, but this also failed to materialize, so i can only advise to AVOID THIS SELLER”
“I ordered contact lenses for daily wear from Feel Good Contacts which were supposed to be suitable for use up to 30 days (monthly lenses). Unfortunately, the product received were suitable for single use, and therefore I received a supply for one day as the lenses seemed to be intended for occasional or irregular wear.
I would not recommend this company, especially as wearing expired lenses could cause infections in the eyes.”
“I placed an order to this company on the 03.06 with delivery in 48 hours. Never received any tracking information for my purchase by them, or ordering number. The only proof I had from my order was my bank statement. Today, the 17.06 I contacted them to know what was the issue and why I was waiting so long for an essential product. They first told me they had no order processed by me, after emailing them my bank statement they finally confirmed my order by saying the delivery had incomplete information. As when I purchase any deliver, I filled out all my information, that now when I checked today was completely blanked for my admiration! They after sent me some tracking records that since the 10.06 the company was trying to delivery, but I was never once informed or contacted by this company. I'm trying to get a refund now, since I've being mistreated by their customer service, and they are making this process really hard as well. DON'T RECOMMEND THIS COMPANY!!!”
“Fast dispatch, easy ordering, great service so far! Ordered a couple of boxes of new contact lenses late in the evening and they were delivered the following morning. Perfect service and will be coming back!”
