“The worst renta company ever! At the airport they claimed that the insurance that I bought via Booking, is not acceptable for them, then I had to buy a new one (tvery expensive!!!!!), then they charged me more for the insurance that they told me when I bought it, and now I had to pay two times for some undefined fees for the fine that I already paid. This was the worst customer's experience I've ever had. The worst.”
“I rented a car through Carjet and prepaid the hire and platinum insurance. I collected the car from Firefly in Valencia airport. I explained I already had the extra insurance. The car was ok, but upon arriving home, I have been charged approx £150 for their own insurance. I cannot get hold of them as there is no email address and the number I call For Firefly Valencia airport, rings and then the staff at the office hang up before answering. I thought the bad old days were gone but it seems I have got it wrong.”
“UWAGA NACIĄGACZE !!
UWAGA NACIĄGACZE !!! Pracownik firmy na lotnisku w Maladze bez informowania mnie o tym dopisał do umowy ubezpieczenie Super Cover .Rezerwacja była przeprowadzona przez Booking gdzie wszystko było opłacone łącznie z extra ubezpieczeniem, umowa była tylko na dodatkową opłatę za fotelik dziecięcy i kaucje.
Po kontakcie mailowym firmą Firefly nie poczuwa się do odpowiedzialności za nieuczciwego pracownika podpierając się tym że umowa zastała podpisana .
Nie polecam tej Firmy a jeżeli dacie się skusić korzystną ceną wyjściową zalecam zdwojoną ostrożność
Pozdrawiam Roman”
“Landed me with a hidden charge relating to kilometres which was not explained by the booking agent nor the staff in office. Without telling me they charged my card and I ended up paying nearly 3 times the original rental price.”
“While picking up the car with full insurance I asked for the email address in case my car was damaged so I could take pictures it wasn’t me: could not give it.. not necessary as I had full insurance . Back home I noticed they charged me another 221€.. returned full - no incidents .. this is fraud!!”
“We have a home in Spain & have been using firefly for 3 years, & we have had no problem using them. Would still use them again if the price is right.”
“Fraud alert!!
I booked car from Malaga airport. I already bought full cover insurance and the lady in the counter confirmed this.
When I got my deposit they charge 200 EUR for incurance..... I complaind but didnt get this back. This people are profesional fraud, stay away!!!!”
“This is the worst disingenuous car hire company and I’ve tried a a lot. They said my credit card pin wasn’t valid at 11.30pm and that they were going to close leaving me without a car so I had to pay 280pound extra.
They then took €450 from bank. This was on top of £350 car hire cost.
So paid over £700 for one week.
There was no issue the next day with my PIN number at different company.
So they conned me to get full insurance.
Disgusting company.
This was at Alicante airport”
“Worse company ever. 10 agents sitting around, no customers and no one wants to help with my reservation. WTF? Then they want to charge me an extra $600. I get home and I find I'm charged from Hertz???? I have no phone reception to call Expedia since I'm in Mexico and they won't let me use their phone.”
“Why are these guys still in business! With all of these allegations, going back so far----either people aren't seeing these reviews or something, I just don't get it how they're able continue to steal people's money and practice all kinds of these shady business practices, and not get sanctioned or prosecuted”
“Having used this company I would honestly say they are nothing short of being corrupt and fraudulent !! I travelled to Malaga and on collecting the car told the sales assistant at the desk I didn’t require the extra insurance cover and they could block €1043 from my credit card and that would be only used to cover the excess if we had a accident I agreed and signed the forms that clearly showed 0.00 and couldn’t believe it when I checked on my return home to UK they had charged me £300.00 on top of the original £230.00 I paid to doyouspain.com I instantly contacted Firefly to ask what was going on ? and couldn’t believe their response saying I had signed for it and nothing they were prepared to do.Please avoid this company as it’s plain to see they are ripping off people and all staff are well aware of their illegal business practices!! DO NOT USE !!”
“We have been fraudulently charged 418 euros to out credit card the day after we arrived back from Málaga following a car hire with Firefly from Málaga Airport. Still unsure what it was allegedly for as cannot get through to them and they have not explained this to us. This seems to be common practice judging from the reviews here. Would avoid at all costs and will never use them again.”
“Scammer!!
Stay away from this rental company!!!
We had a TERRIBLE experience , we rented a car at Malaga airport, the car rental cost £191.93 + I ordered full insurance for £55.89, when we were asked at the check-in desk about additional insurance we declined,but they force you to sign for a deposit they say you will get back when you return the car.
when we returned from holiday the next day, our credit card was charged extra £193.77, per rebuttal, which is more than the total cost of the car rental. when we contacted the company to try to clear up this misunderstanding phone not answered, and I can’t find email address
Terrible service, would not recommend to anyone!!!”
“Avoid like everyone else is saying, I rented at alicante airport through do you spain, at the counter they blocked €1000, they also took a surcharge for refuelling of €31 and a full tank of €85, so €116, I was told to give the car back empty which I questioned but was assured to give it back empty or with fuel and I would be refunded for the fuel in the tank.
I've since checked my credit card statement and there's no charge for €116, there is a charge for £193, for what I've no idea, must be for fuel but way more than €116.
Do yourself a favour and avoid if you don't want scammed.”
