First Tutors Reviews

Name: First Tutors
Address: PO Box 860, Preston
Rating: 4.59

4.6 Rating 8,871 Reviews

93 %

of reviewers recommend First Tutors

Company Reviews

Questions

Metrics

4.6

Based on 8,871 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Phone:

0843 289 9165

Email:

enquiries@firsttutors.co.uk

Location:

PO Box 860
Preston
PR3 9DF

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First Tutors 1 star review on 10th April 2024

Lana

First Tutors 1 star review on 11th December 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“only one tuition yet but so far,it is exactly what I expected”

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Posted 7 years ago

“I was looking for a Spanish tutor close to home, First Tutors came up with all the information I needed to make the right choice. It was quick and informative, exactly what I had hoped to find.”

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Posted 7 years ago

“WE ARE VERY HAPPY ABOUT WILSON'S TUITION. MANY THANKS”

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Posted 7 years ago

“The system is very easy to use, and I like the ability to shortlist tutors that may suit our needs. This is our second time using the website. This time, It was frustrating that two of the three we shortlisted had no availability at all, despite showing as available on their profile. This wasted time. The third has just started working with my son, but seems very good.”

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Posted 7 years ago

Dear Diana, Thank you for taking the time to leave feedback. We are glad to hear you have managed to find a tutor for your son. We do ask tutors with no availability to 'switch off' their profiles so they are not listed on our results. We're sorry to hear that two of your shortlisted tutors had failed to do so. Those tutors that keep their accounts active when they are unavailable will be switched off automatically by admin. Wishing you the best of luck with your tutor. Kind Regards, Sarah First Tutors

Posted 7 years ago

“Slightly convoluted process but nonetheless the site put me in contact with an excellent tutor.”

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Posted 7 years ago

“While we found a very good tutor through First Tutors the website was quite confusing. Returning to it once the first log in was complete was difficult initially and I found myself returning to the first confirmation email over and over again to ensure I didn't start a new search every time I visited. Trying to find a tutor within an easy driving distance was also a little painful. My daughter is at college In Hastings but I couldn't search for Hastings based tutors because the website thought I was too far away from them. The pricing system was also confusing. I thought that the £24.99 I paid was for the first lesson so was very surprised when the tutor, quite innocently, asked me for the money again. As it is, I am very happy with the tutor we found through the First Tutors website so I recommend persevering with the website. The tutors that contacted me were all very pleasant and helpful. So it does work - it's just very confusing!”

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Posted 7 years ago

Dear Joanne, Thank you for your feedback. I shall pass on your comments and look into making it clearer as to what the introduction fee covers. Kind regards, Grace Customer Service Team First Tutors

Posted 7 years ago

“Whilst the need for sparse information at first is sensible when you want to extract an introductory fee, it's also frustrating for the one who is searching for a pianist. Have yet to meet Fiona.”

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Posted 7 years ago

Dear Patrick, Thank you for your feedback. We are sorry you have found making enquiries difficult on our site. We do encourage all tutors and tutees to discuss all details prior to paying the introduction fee. You should never feel pressured into paying, and if you have we do apologise. Please do email customer service if you can't get hold of Fiona. Kind regards, Grace Customer Service Team First Tutors

Posted 7 years ago

“Fantastic service, easy to use, great tutor !”

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Posted 7 years ago

“FirstTutors helped me get a reasonably priced maths tutor. You only pay a fee based on the tutor price per hour, so I paid 15 quid. There are other tutoring sites that charge 25% extra on top of the tutors fee PER hour tuition which totally takes the p155. Anyway, very good service.”

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Posted 7 years ago

“Good service, the only difficulty was that I was arranging tuition as a gift for my daughter who lives in a different area, and the site was recommending tutors in my area. Got there in the end, but would have been five stars had this been more straightforward.”

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Posted 7 years ago

“i am concerned about data collection and owl like some reassurances”

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Posted 7 years ago

Dear Yann, Please click the 'contact us' button at the bottom of the First Tutors website and a customer support team member will be able to discuss this matter with you. Kind Regards, Sarah First Tutors

Posted 7 years ago

“I found a high school math tutor within a couple of hours and managed to meet up with them shortly after. I'd use this service again.”

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Posted 7 years ago

“The website is very easy to use, the search tool is very helpful. I was looking for a tutor for English as foreign language and the website helped me to find exactly what I needed. I was able to check the qualifications, the feedback, someone near my location, but mostly I was interested in the information about the Native Language of the tutor, because I was seeking for Native English Speakers because I am trying to improve my accent so this information was very importante to me at that moment.”

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Posted 7 years ago

“I have found a very good tutor, but I do think that the fee for the "introduction" (some £24.00) was quite high.”

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Posted 7 years ago

Dear Stephen, Thank you for your feedback. We're glad to hear you managed to find a great tutors through First Tutors. Please be assured that our fee's help cover the cost of reference and identity checks on all of our tutors. Our families really seem to appreciate the extra security measures put in place. You can read about our fees and how we are cheaper than the traditional tuition agency here: https://www.firsttutors.com/uk/about-us.php Wishing you the best of luck with your lessons. Kind Regards, Sarah First Tutors Customer Service

Posted 7 years ago

“This was my first time using the website and I'm not sure I'd use it again. I have 2 children that I was looking for a tutor for and who both have slightly different needs. This was quite difficult to 'advertise' as the assumption on the website was that it was for 1 tutee, and I didn't want the additional hassle of trying to co-ordinate timings etc twice with different tutors. Also the description area of what I was looking for didn't allow me much space to elaborate. However, my main gripe with this site is that you don't have any actual contact with the tutor until you've signed up (paid the intro fee) so I guess they assume that if the qualifications, experience, availability and timings match then it's a done deal. I don't like this approach as I wanted to at least have a conversation before engaging someone not least to ensure that they came across as empathetic and could explain something in a way that I knew my children would understand - not all teachers suit all children - isn't that why I'm here looking for additional support! Because of this I'd have rated the website as 'Poor', however, I had a query which I sent through the website and which was answered within an hour so I've rated 'Average'.”

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Posted 7 years ago

Dear Sharon, Thank you for your feedback, this will of course be passed on. It unfortunately sounds as if your needs didn't quite match up with the way our site operates. We don't allow tutors to talk to prospective tutees prior to paying the introduction fee as many tutees wouldn't bother returning to the site to pay the fee once they had the tutor's details. We do of course understand this method of communication isn't suitable for everyone. If you have any further queries or any issues with your tutor do let us know. Kind regards, Grace Customer Service Team First Tutors

Posted 7 years ago

“The booking system is easy to follow and it is helpful to know how far tutors live from you before first contact.”

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Posted 7 years ago

“The site is easy to use and I love the fact that the subscription is on a per tutor basis allowing you to first reach an arrangement before committing.”

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Posted 7 years ago

“The website is very easy to use and the instructions clear and simple to follow. The website was a good google find and I would recommend to anyone looking for a tutor particularly a piano teacher which is what I was looking for and found.”

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Posted 7 years ago

“I was very impressed with the online site , the ease of sourcing a tutor and the high calibar of tutors available . I have managed to find a local tutor for my daughter and so far has been great .”

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Posted 7 years ago

“I was looking for tutors for my daughter for history and politics. She's just had her first lessons and both went very well, although both very different (one online one face to face) she's excited about working with them and I'm assured that she'll get the assistance she needs to polish up her A2 exam technique. Thank you First Tutors for your simple easy to use service and for connecting us with these excellent tutors.”

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Posted 7 years ago

First Tutors is rated 4.6 based on 8,871 reviews