“QUESTION ON FIRSTPORT MANAGEMENT FEES.
It would appear if you forward or deliver a letter or and the follow it up with an email to the CEO of FirstPort regarding ‘ FINANCE ‘ and ask for the TRUTH, the WHOLE TRUTH and NOTHING BUT THE TRUTH you do not get a reply.
The only way to get correspondence from Firstport is to delay the payment of their EXTORTIONATE MANAGEMENT FEES by a number of days and you will find that you will make contact.Is that correct FirstPort? YES OR NO.That says something about how FirstPort now works from the TOP downwards.”
“FirstPort fails to deliver in their responsibility in how to manage the estate we live in...
I really don't know where our money goes!!
I believe every family pays a different amounts even in the same building. How is this fair?
We can't see any work done and we face issues every day:
Our buildings are only hoovered twice a month, they exclude walls and windows. Ever since living here the walls have never been painted or cleaned and are full of marks/ scratches and dirt. The light sensors are faulty for weeks now. They don't pick up on neighbours bad practice- some neighbours leave their items on the stair way of the apartments (which is a fire hazard and a communal area that should be respected). There is litter around the estate that gets ignores and left, the grass around the estates is all dry due to not being maintained. Not to mentioned the wood work on the apartments (as part of the architecture) and where the bins are stored is all dried out and looks awful.
I hope this can be viewed by the company and do something about it. It's been far too long and this is a pure disrespect to all families in the estate that pay crazy amounts every month for nothing to be done.”
“A proper FRAUD company
The worst company ever! A proper FRAUD company. The building is going to ruin. The lift is not maintained at all. The security gate has not been working for a year now. The emergency corridor lights are not working. All issues have been reported many times by residents. The cleaning service changed from once a week to every two weeks (the same price). One thing we always get on time is our bills... In 10 years, the monthly fee has gone up by 300% and will continue to rise.
Topics could include
Building not painted ever
Building badly maintained
Bricks not replaced
Security gates not repaired
Security doors not repaired
Lifelines not working for weeks
Rust on car parks
Lack of general day-to-day maintenance
Road unfurnished
Parking issues not addressed
Nothing gets done until it has broken or damaged beyond repair
Electrics in Core 8-9 are in dire need of attention and potential fire hazard.
Leaks not addressed
Cost cutting which is to reduce the already pathetic levels of service we are billed for
In 10 years the monthly fee has gone up by 300% and will continue to rise.
PETERBOROUGH CONNECT 21 PE15AX”
“Due to years of bad experiences with Firstport (also known previously as Peverel/OM property management) I would be unlikely to ever purchase a property 'managed' by them. There have been constant issues with lack of maintenance - repairs, cleaning, gardening etc. - and the various name changes by this company have not resulted in an improvement of management skills. Firstport are unable to be reactive or timely to issues brought to their attention, and when they do react any works carried out are more likely to be sub-standard, overpriced or both. Avoid!!!”
“I'm a potential buyer in West Drayton, but given all the negative reviews I believe I will never find out if the building has an EWS1 certificate :( will need to find something else”
“Shocking service my daughter is still waiting for you to pull your fingers out and close the deal on their sale it has taken 5 months my daughter is pregnant and needs to get into their new home and attend appointments but cannot has she leaves in another city if they loose this house and if anything happens to my grandchild I will bring the wrath of God down on you”
“Cannot get my insurance pack details from firstport. They have said they do not provide insurance for my property but yet in the break down of my costs it clearly states what insurance I pay. They are holding up my house sale and it's getting to the point where the sale of my house is going to collapse because of firstport and not acting professionally.”
“Balmoral Court.
Wilma is a first rate Development Manager. Very capable, professional and delightful to deal with.
I would highly recommend her.
Mike.”
“Appalling customer service (from the seller of a freehold house point of view). The only thing that arrived in a timely fashion was the Sellers Pack (which you are charged handsomely for). All other requests for information, status updates etc either ignored or 'escalated'. I think Firstports definition of escalated must be 'no need to respond'. Finally completed on my house sale in January 22 after 8 months of hassle, told Firstport - who then requested the name of buyers, solicitors name etc 6 weeks later (I supplied the details immediately, unlike Firstports responses at any stage), but no further response from Firstport (so add discourteous to the list of issues). A month or so later I received an email inviting me to meet with the Estate Manager - I pointed out that I was no longer a client of Firstport and to stop contacting me. Waiting to see if I get a bill for the next 6 month period sent to me... Avoid having to anything to do with Firstport.”
“Rubbish service, I've been waiting since December for a simple change of ownership certificate. No response from emails or phone calls - any ideas as to how I can get a response?”
“Shocking lack of service. No one responds, answers the phone and the website is not working with respect to payments. Am also waitying for the management pack in respct of a sale. They charge so much and deliver so little.”
“Ridiculously inefficient. I would never recommend them . Property management an utter disgrace . Awaiting the pack for nearly a month with inability to locate the payment inspite of providing a receipt.”
“Possibly the most inefficient firm I've ever had the displeasure of dealing with. Despite my query being 'escalated' and 'prioritised' I am still awaiting a response to an email which has been holding up the completion of a property sale for over 6 weeks. Nobody is ever available who could action anything. Pathetic.”
“We had been charged twice the same management fees because they are unable to locate the payment. We have provided copies of our bank instructions, copies of swift payments and finally bank statements to show the funds had been deducted from our account..... Still not able to find them, they reply between one week to 10 days after each email, they only take calls until 4.30pm. They are a disgrace of a company with zero customer service or any interest in serving their clients. Stay away from them!!!”
“I had the misfortune again to have to try and deal with First Port after they had changed the key on the main block front door for the flat I own. I rent the flat out so my tenants did receive one key but as the owner of the flat I was not sent a new key at my home address despite this supposedly being the process that First Port have.
The locks were changed late last year so this is the second time it has happened in six months and both times now a key has not been sent out. When you do contact the company and they eventually answer you get caught in a vicious circle of nobody wanting to take accountability for the fact that the owner of the flat has not been sent a key and despite countless phone calls and emails sent to Property managers and their management you get absolutely zero response! I can confidently say they are the worst company I have ever had to deal with in my life. Every time a situation occurs that means I have to contact them in some way I despair as I know it is not going to get resolved. And yet year in year out they charge me management fees and increase them for a supposedly better service! What a joke! It would be interesting to see if anybody from First Port would ever contact me after reading this review – I doubt it! Good luck to anybody trying to get something sorted by them.”
