“Shocking service my daughter is still waiting for you to pull your fingers out and close the deal on their sale it has taken 5 months my daughter is pregnant and needs to get into their new home and attend appointments but cannot has she leaves in another city if they loose this house and if anything happens to my grandchild I will bring the wrath of God down on you”
“Cannot get my insurance pack details from firstport. They have said they do not provide insurance for my property but yet in the break down of my costs it clearly states what insurance I pay. They are holding up my house sale and it's getting to the point where the sale of my house is going to collapse because of firstport and not acting professionally.”
“Balmoral Court.
Wilma is a first rate Development Manager. Very capable, professional and delightful to deal with.
I would highly recommend her.
Mike.”
“Appalling customer service (from the seller of a freehold house point of view). The only thing that arrived in a timely fashion was the Sellers Pack (which you are charged handsomely for). All other requests for information, status updates etc either ignored or 'escalated'. I think Firstports definition of escalated must be 'no need to respond'. Finally completed on my house sale in January 22 after 8 months of hassle, told Firstport - who then requested the name of buyers, solicitors name etc 6 weeks later (I supplied the details immediately, unlike Firstports responses at any stage), but no further response from Firstport (so add discourteous to the list of issues). A month or so later I received an email inviting me to meet with the Estate Manager - I pointed out that I was no longer a client of Firstport and to stop contacting me. Waiting to see if I get a bill for the next 6 month period sent to me... Avoid having to anything to do with Firstport.”
“Rubbish service, I've been waiting since December for a simple change of ownership certificate. No response from emails or phone calls - any ideas as to how I can get a response?”
“Shocking lack of service. No one responds, answers the phone and the website is not working with respect to payments. Am also waitying for the management pack in respct of a sale. They charge so much and deliver so little.”
“Ridiculously inefficient. I would never recommend them . Property management an utter disgrace . Awaiting the pack for nearly a month with inability to locate the payment inspite of providing a receipt.”
“Possibly the most inefficient firm I've ever had the displeasure of dealing with. Despite my query being 'escalated' and 'prioritised' I am still awaiting a response to an email which has been holding up the completion of a property sale for over 6 weeks. Nobody is ever available who could action anything. Pathetic.”
“We had been charged twice the same management fees because they are unable to locate the payment. We have provided copies of our bank instructions, copies of swift payments and finally bank statements to show the funds had been deducted from our account..... Still not able to find them, they reply between one week to 10 days after each email, they only take calls until 4.30pm. They are a disgrace of a company with zero customer service or any interest in serving their clients. Stay away from them!!!”
“I had the misfortune again to have to try and deal with First Port after they had changed the key on the main block front door for the flat I own. I rent the flat out so my tenants did receive one key but as the owner of the flat I was not sent a new key at my home address despite this supposedly being the process that First Port have.
The locks were changed late last year so this is the second time it has happened in six months and both times now a key has not been sent out. When you do contact the company and they eventually answer you get caught in a vicious circle of nobody wanting to take accountability for the fact that the owner of the flat has not been sent a key and despite countless phone calls and emails sent to Property managers and their management you get absolutely zero response! I can confidently say they are the worst company I have ever had to deal with in my life. Every time a situation occurs that means I have to contact them in some way I despair as I know it is not going to get resolved. And yet year in year out they charge me management fees and increase them for a supposedly better service! What a joke! It would be interesting to see if anybody from First Port would ever contact me after reading this review – I doubt it! Good luck to anybody trying to get something sorted by them.”
“My mum lived in Chapel court friendly place ,the manager Jeanette was on hand for any problems ,large or small she would help sort it out ,we where kept in formed about anything going on in the building .had lovely afternoon before Xmas with singing group with coffee mince pies ,this was all done in accordance with covid guide lines .”
“Had a leak in the roof since Jan 2019.
We are now 2022, with multiple failed attempts by cowboys to fix the problem I am now living in my front room, my bedroom has water comin from the walls that have blown and a ceiling which is the same.
Mould and damp everywhere on ceiling and water coming through when it rains.
Been this bad for week and half and still no contact from FIRST PORT.
I call them and get nothing about nothing.
Even a few days ago, some polite employee told me that there isn’t anyone to deal with your situation and if I could call back Tomo.
Of course, I’ll just keep changing buckets of water till your ready to help
Disgraceful customer service”
“Charging us for re-decorations that haven’t even taken place
Not being able to set up direct depbits monthly to pay service charge
Lost my job due to covid and insist on me paying 500 a month to clear my balance - not possible !
Extremely inflexible
No empathy whatsoever post covid”
“Atrocious services, service charge keeps being raised but no services are forthcoming.
Property Manager is a joke.
Cowboy contractors, suspect someone taking backhanders.”
